Welcome to the Thumbtack Pro Community!
Get your questions answered, connect with others pros and unlock your potential on Thumbtack and beyond.
cancel
Showing results for 
Search instead for 
Did you mean: 
Learn

For news and questions beyond the Help Center.

Plan

Share your business experience and hear from other pros.

Connect

Get to know other pros in your area and your industry.

Our feed
Start a discussion
Community Discussions

Learn > Advanced Thumbtack

NO COVID SAFETY ON EXACT MATCH LEAD - refund denied

So I got a direct match lead for my services and when I read the additional details for this job I "paid" for it describes that they are having a party at their home with 25 people and those in attendance will not be wearing masks and ... Read more
7 Kudos
1

Learn > Advanced Thumbtack

Here’s something interesting for all of you

So, a client of mine tried to search for me here on thumbtack.... GUESS WHAT?  Just as I suspected, I don’t show up in the search results even though my targeting preferences are ON.  I do everything I can to maintain 5 star reviews, u... Read more
3 Kudos
1

Learn > Advanced Thumbtack

Reviews classifications

I am a Thumbtack user for over 5 years and I have 206 reviews with a 4.9 rate which gives me an “excellent” classification. My competitor having only 5 reviews with a 5.0 rate has an “excepcional” classification. I think is a bit misle... Read more
2 Kudos
0

Learn > Advanced Thumbtack

Issue with Wedding Photography type jobs and Budget Range options

Hello Thumbatck community members and administrators! @scottz @Meckell There seems to be a programmatic website logic issue regarding the event types (Wedding and Event Photography >> Weddings) and the budget ranges a customer can pick... Read more
2 Kudos
2

Connect > Pro Stories

Pro Highlights - September 2020

In our work on the Pro Engagement team we have the opportunity to meet and learn about amazing pros across the country. We hear incredible stories of resilience, creativity, and community. We’d like to start sharing some of these stori... Read more
2 Kudos
1

Learn > Targeting

Not on Promote -Sent quotes never seen!

I am not on promote and dont want to be, because of the high cost and paying for leads that lead to nowhere. I am comfortable with sending quotes to select leads that sound good and paying the extra cost. It seems for the past several ... Read more
1 Kudos
0

Connect > Atlanta area pros

Refunds

So my account was deactivated admitted 2 years for haveing my phone number(2 years) I was top professional 2017 and 2018. Had already achieved 2019 top professional. I did not receive top row status. However upon reinstate my account I... Read more
1 Kudos
0

Plan > Community contests

October Contest - how have you pivoted your business in 2020?

Hey pros! For this month's contest, we wanted to refer back to a past webinar. Earlier this year we were able to (virtually) sit down with a panel of Thumbtack pros and hear how they have pivoted their businesses in 2020. Be sure to ch... Read more
1 Kudos
0

Learn > Community news

Welcome to our newest members of the Pro Community (10/15)

If you find yourself tagged in this post that means you’ve joined the Community over the last couple of weeks and we want to tell you Welcome! The Community is your space to connect with other pros, share tips, and converse about ideas... Read more
1 Kudos
5

Learn > Advanced Thumbtack

Bad Reviews

I don't understand the concept behind thumbtack's policy. I have received negative reviews from customers we didn't provide services for, I have received a review from a customer who gave us a 1 star rating because we didn't "give him ... Read more
1 Kudos
0

Community members 25535 total members