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Thumbtack Community
Discussion List
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Welcome to our new Community members — May 2025If you're tagged in this post, you joined the Community in April - and we're so glad you're here. Drop a comment and introduce yourself - post a pic, a link to your Thumbtack profile, tell us about your business - or whatever you wa… -
Únase a la creciente comunidad de profesionales de Thumbtack en español¿Habla español y quiere conectar con otros profesionales, compartir consejos y hacer crecer su negocio en Thumbtack? ¡Tenemos todo lo que usted necesita! En Thumbtack, valoramos a nuestra comunidad hispanohablante y le ofrecemos rec… -
Navigating the Pro CommunityHello everyone, and welcome to the Thumbtack Pro Community! We want to make sure you’re comfortable with the layout and know where to go for the right topics and conversations. Here are some step by step instructions on how to navig… -
Intro & one of my tips for success.My name is Michael, and I am the owner/operator of Wolfpack Roofing & Exteriors. I am also a Pro Advisor on Thumbtack's Pro Advisory Board and a 6 year Top Pro. As a business with no employees and where all of the work is compl… -
Póngale pausa a los prospectos y oculte su negocio en Thumbtack¿Alguna vez ha sentido la necesidad de tomar un respiro, enfocarse en proyectos en curso o simplemente administrar mejor su flujo de trabajo? Thumbtack le ofrece las herramientas para tener un control total sobre cuándo y cómo inter…
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[NEWLY ADDED] More networking & mentorship sessions added.Thanks to your feedback, we've added an additional weekly session for our live (free) pro networking and mentoring sessions that take place over Zoom. Beginning on May 27th we'll have afternoon sessions on Tuesday every other week a…
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Need any Pro tips?Hi Pro Community, While I am spending a beautiful Saturday working on some projects that I just can't seem to get to during the week, I wanted to reach out and introduce myself to any relatively new Pros on this forum. I am the Chie… -
May 2025 Pro Highlight — Meet Dan.Meet @junkminers11 a Top Pro junk remover, a pro mentor, and a Pro Advisor from our Thumbtack Pro Advisory Board. Dan has over 8 years of experience on Thumbtack, and is a leader in his industry. We asked him about his Thumbtack ex…
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Your feedback in action: New phone number verification is here.Thanks to feedback and insights from pros like you, we're excited to share that new phone number verification is here! Our new customer verification solution uses an identity-matching process to ensure all phone numbers customers pr…
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April 2025 Pro Highlight — Meet Shaqueal.Meet @ShaquealThomas, an Top Pro painter and one of Thumbtack's Pro Advisors. Shaq is also an active member of our Pro Community, a Pro Mentor, and regularly attends CommuniTEA sessions (so if you've been around for a bit, you've li…
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Solicite su reembolso en Thumbtack: Video tutorial paso a paso¿Necesita usted solicitar un reembolso y no sabe por dónde empezar? ¡Tenemos la solución perfecta para usted! Hemos creado un video tutorial detallado que le guiará paso a paso a través del proceso de solicitud y verificación de ree…
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Working through the seasonsBeing in the painting industry at this time of the year can be tough for some especially on the east coast between cold weather and snow conditions the New England area cuts off exterior work basically until spring time. Which is cr… -
Video tutorial: ¡Convierta más prospectos en clientes con Thumbtack!Estamos emocionados de anunciar el lanzamiento de nuestro nuevo video en español, "Cómo administrar los prospectos, oportunidades, como crear respuestas rápidas e utilizarlas". Este video es el primero de una serie de vide…
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[Resource of the Week] Target the jobs you want.Learn how to set your targeting preferences to make sure you are only getting leads for jobs you want to do. The series consists of three videos: Set your travel areas — Let Thumbtack know where you want to work Set your job pref… -
Getting responsesAny suggestions for how to get some customers to reply, when you contact them within seconds -
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Why do we still have to pay for a lead if the customer isn’t responding backwhy should we have to pay for a lead if the customer isn’t responding back and once you finally talk to them they went another company isn’t that concerned double charging for one lead?
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Lead location preferences is bugged but they won't refund youThis is a warning to all pros out there, If you ever get a lead outside of the location preferences you have set you will not get anything refunded. I was asked to provide proof of setting up my distance as 25 instead of 50 miles b…
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New to this appHi chat, my name is Troy Robinson, I’m a bartender with about 5 years experience who’s trying to get his mobile bartending business going and new to this app. and tips or suggestions?
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Views up, leads down. Why?A couple of weeks ago, I updated my profile, number of hires, and gathered several new reviews. My number of views doubled, but I've only gotten one (unresponsive) lead - which is even lower than usual. Any ideas? Also, the info on …
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Thumbtack calendarIs there anyway to put on the calendar my booking so that way if I am busy that day I don't get direct lead and get charged for it
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Anyone Else Struggling with Expensive Leads but No Bookings?I love Thumbtack. Just want to say that. In the last 45 days, I've have had 11 (EXPENSIVE) leads but ZERO and I mean ZERO bookings. All the leads have been people "just looking," hired someone else off Thumbtack, or weren'…
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Sudden Drop in Ranking & Exposure on ThumbtackHey everyone, I’ve been a Top Pro for 3 years and was ranked #1 for the last 7 months with 301 reviews and a 4.9-star rating. I also respond to leads in less than a minute to keep my profile competitive. But suddenly, my ranking d…
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Tips to convert more LeadsThumbtack has partnered with ChatGPT, so please optimize your Thumbtack Pro profile by filling in as much information as possible, such as your website, business hours, what you offer, and social media accounts. Use automation to ac…
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Disappointed in your site.I repair household appliances. I worked from your site for a while, I can't say it was great, but the work was regular. Then I left and closed the account. In early December, I reopened the account and was shocked that out of the $2…
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Independent Music Teachers: Where Do YOU Get YOUR leads?I have been using Thumbtack since 2018. I currently have 26 active music lessons students from the following sources: • Thumbtack (5) • Lessons.com (7) • A Nonprofit After School Program (6) • A Friend (1) • A Music “Academy” (5) •… -
Stop Charging Pros Unnecessary moneyI’m very disappointed with Thumbtack. It’s frustrating and unfair that I was charged for a direct lead, only to find out the customer provided a fake phone number. I responded immediately and did everything right on my end, but ther…
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Leadscan someone explain how leads work?
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Quotes Sent Aren't Being ReadHi There, Somewhat of a newbie, but I have sent out multiple Quotes (maybe 20) and not one has even been opened or read. What is happening? It's odd I wouldn't hear back from people so in researching further I'm seeing there is …
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Customer serviceI do not agree with the charges for leads that do not include a phone number. I have sent multiple messages to customer service requesting the cancellation of lead delivery, as I am unfamiliar with how to use the app. I spoke to mor…
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Physical Therapy is NOT alternative medicine, and should be something you can post your license forHey everyone. This is a suggestions for improving the platform. I'm a pro here. Physical therapy isn't alternative medicine. It is a licensed medically recognized profession. I should be able to post my license and license number, a…
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SwagI've been a Pro for over a year, but I never received any swag gifts. Super bummed 😞
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April 2025 Pro Highlight — Meet Bret.Meet @Bretdouglas a Top Pro landscaper, a pro mentor, and a Pro Advisor from our Thumbtack Pro Advisory Board. Bret also uses Thumbtack to help give back to his community during times of crisis — finding folks who need help with fal…
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Building & ExpandingHappy New Year Everyone!!!! Hope this new year brings more business networking and wealth to every business from all industries few tips I am looking to do to make my business expand this year hoping theses tools can help other bu…
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Max lead pricesI have my max lead prices slider all the way to the right and it keeps telling me I could be more competitive with what I'm paying for leads. I'm unable to pay anymore than I currently am.
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Is any data about Eastern Shore Maryland ?I am trying ask how is Chesapeake Bay and Delmarva peninsula doing in regards of new customer services.is is growing up ? And event happening near by
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I'm a beginner and I don't understand the program.Why does the program withdraw money that I didn't accept orders, I haven't corresponded with the client yet, but the program withdraws money from me non-stop I was withdrew $800 moreAnswered Adham 27 views 1 comment 0 points Most recent by DustiO Link your Thumbtack account with partner platforms
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Refund failures and disappearing posts?For the 2nd time now, a critical post of mine has mysteriously disappeared from this forum. I don't get it? What's going on? :/ Luckily, as before, I saved the original….. I was charged $77 for a lead whose budget was CLEARLY under …
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"High Value Job" is $250?I'm being genuine and honest as I continue to learn to navigate Thumbtack after a year. Today I paid $107 for a direct lead for a "High-Value Job" according to Thumbtack. But the max budget was for the job was only $250. H…
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Be a featured expert.At Thumbtack we are always looking for ways to amplify our pro voices and pro stories. If you are a Top Pro (a pro with Platinum rewards status), you are eligible to become a featured expert. We feature our pros in many ways, like: …
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Error submitting responses to reviewsI am getting this message when responding to reviews. Is there any way I could get a hold of a human that can help me fix this?
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Direct Leads: Choose Your Own Adventure!Hello Thumbtack Pros! My name is Christopher Pinon, and I'm the founder of All Around Music, specializing exclusively in online music lessons. I've been using Thumbtack since 2015 and am interested in helping Thumbtack by providing … -
Musicians Who Perform and TeachHi! Seeking all the musicians in the house. Thumbtack has been my primary source of leads in terms of music students. I am very well-versed in configuring Thumbtack to get me new clients for that branch of my service. However, I am …
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Meet Thumbtack’s Pro Partnership CommitteeWe believe that collaborating with our pros will help to shape the future of Thumbtack. In fact, that’s why earlier this year, we partnered with some of our best pros to kickstart this Community - a space designed to facilitate col…
Resources
Welcome! Check out our Community Code of Conduct. (review here)