Thumbtack Community
Discussion List
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Introducing Our First Ever Top Pro AMA, Ask Bret Anything!Cc: @Bretdouglas @DustiO @Bretdouglas67 -
We Asked Top Pros: Which Thumbtack Metrics Do You Actually Track?P.s: You can check your performance dashboard here to improve ROI and lead quality
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Welcome to the Thumbtack Pro Community!If you recently joined the community, we're excited you're here. Whether you're just getting started on Thumbtack or you've been running your business for years, this community is here to help you learn, connect,…
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Hot Services This SummerSummer can look very different depending on what services you offer. Some pros see a steady increase in bookings, while others notice slower activity. Often, it comes down to how closely your services align with what customers are …
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Getting Started On Thumbtackhow to capitalize on getting better at thumbtackAnnouncement Carleesha 78 views 2 comments 1 point Most recent by NewPathJunkRemoval Thumbtack Pro Rewards -
Your questions about Thumbtack Numbers, answered.Thank you to everyone who submitted questions and shared feedback with us. We brought your top questions directly to the product team and hosted an AMA to walk through how Thumbtack phone numbers work, what they unlock for pros, and…Announcement DustiO 1.8K views 13 comments 1 point Most recent by NewPathJunkRemoval Thumbtack Resources -
Community sessions are moving to Google MeetWe’re making a small change to how we host live Community sessions. Going forward, we’ll be transitioning from Zoom to Google Meet for upcoming sessions and events. This includes CommuniTEA sessions, Pro Rewards programming, succes…
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Where Do You Get Your Industry News? (Take the survey)The best businesses never stop learning. Whether you're a painter, bookkeeper, roofer, organizer, or anything in between, staying informed is part of running a successful business. We're interested in understanding where …
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How do you respond when a customer asks, “How much is this going to cost?”Hey Pro Community! I’d love to hear directly from you about what works best in real customer conversations. When a customer leads with, “How much is this going to cost?”, how do you usually respond? Do you give a price right away, a…Announcement KendlJ 731 views 17 comments 2 points Most recent by MyCleanCharlotteMaid Thumbtack Resources -
Community Top Voice of the Month: NewPathJunkRemovalThis month, we're excited to recognize NewPathJunkRemoval as our Community Top Voice of the Month! In just six months on Thumbtack, they've already earned Top Pro status and 52 5-star reviews. They've also become an …
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Welcome to our new Community members — June 2026We have had an amazing group of pros join the community recently. If your name was mentioned below, this message is for you. We are truly excited to have you here. This community is built on connection, support, and growth, and we a…
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Are you winning the Thumbtack leads?Hey everyone in the thumbtack family I'm bret Douglas, I've been a top pro for probably a decade or more at thumbtack This app has completely changed my life and the way that I approach my business If you are struggling…
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Community Code of ConductThe following guidelines apply to public posts and private messages. They are not exhaustive. The Thumbtack Community team has full discretion at any time to remove posts that don’t meet the spirit of these standards. Repeat offende… -
Have you joined a Thumbtack Networking group yet?One of our favorite features in the Community is the Network tab. This is a space where you can connect with other Pros in your industry, share advice, ask questions, and build relationships with people who understand your work. Her…
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⭐¿Quiere más clientes y mejores trabajos? Revise estos 3 consejos clave de su perfil⭐Hola a todos, Si quiere que su negocio se vea más profesional, inspire confianza y evite sorpresas con su cuenta, estos 3 artículos del Centro de ayuda le pueden ayudar mucho. 💼 1. Cómo agregar el seguro de su negocio Tener su seg… -
How Do You Explain the Difference Between Standard and Deep Cleaning?I’ve noticed that many clients aren’t always sure whether they need a standard cleaning or a deep cleaning. A standard cleaning usually works well for routine upkeep—dusting, bathrooms, kitchen surfaces, vacuuming, and mopping. A de… -
Response Time / Front DeskIs there already an auto-responder tool/app/solution on Thumbtack to help us maintain a fast response time? I have a good conversion rate even if I don't respond within 1 hour, and I usually respond quickly by combining multip…
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What Profile Update Actually Helped You Win More Jobs on Thumbtack?One thing I’m starting to realize on Thumbtack is that customers notice effort fast. I tested two different profile styles recently: One looked basic with only a logo and a couple random photos. The other had fresh job photos, a s… -
New post old discussionSo still can’t see any positive responses on the confusing phone number change . My spending is way up, no live contacts , most calls I make have been to unavailable people or the voicemail hasn’t been set up. had three in one day …
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Are Instant-Response Leads Giving Large IT Companies an Unfair Advantage?One issue I don't see discussed enough is how virus removal, malware removal, and other urgent remote IT leads are effectively won by whoever contacts the customer first. In my experience, many of these jobs are decided within…
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How Often Should You Schedule House Cleaning?One of the most common questions homeowners ask is, "How often should I have my home professionally cleaned?" There isn't a single answer because every home is different. The right schedule depends on your household s…Question MyCleanCharlotteMaid 11 views 0 comments 1 point Started by MyCleanCharlotteMaid Thumbtack Resources
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Thumbtack Should Let Customers Choose: "Ready to Hire" or "Just Shopping Around"One simple change could improve the experience for both customers and Pros across every service category. Before submitting a request, customers should be asked one simple question: Are you ready to hire a professional, or are you…
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New handyman in Pittsburgh - How can I get more leads on Thumbtack?Hi everyone! I’m a new handyman in Pittsburgh, PA. What are your best tips for getting more leads and winning more jobs on Thumbtack? I’d appreciate any advice. Thank you!
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Question about TT numbersThis discussion was created from comments split from: Thumbtack Numbers: If Customers Aren't Responding, What Is Thumbtack Selling?. -
Monthly Cleaning vs. One-Time Cleaning: Which Works Better for Your Home?One of the most common questions homeowners ask is whether they should scheduled a recurring monthly cleaning or simply book a one-time service when the house needs it. The answer really depends on your home and your lifestyle. Mo…
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(Closed) Join the Red, White, and Built Right Photo Contest ( Win Thumbtack Swag!)Advance Happy Independence Day, pros 🇺🇸 Summer is one of the busiest seasons for many of you, and it’s also when some of the best work gets done. From outdoor projects to home upgrades, this is the time when your skills really show…
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Thumbtack Has Outgrown the Trades. It's Time to Build for IT Professionals.I've been debating whether to write this, but after investing thousands of dollars into Thumbtack and spending countless hours working with support, I believe this conversation needs to happen. This isn't about one refund…
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DepositsQuestion for residential cleaning pros: Do you charge a deposit before scheduling a walkthrough or in-person consultation? If so, how much do you charge, and has it helped reduce no-shows? I'd love to hear what works for you. T…
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Why Are Remote IT Professionals Paying for Physically Impossible Jobs?I've invested over $4,400 into Thumbtack because I believe in the platform. This isn't a complaint about paying for leads. It's a concern about paying for leads that remote IT professionals cannot realistically comple…
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Remote IT Professionals Need a Way to Exclude Hardware-Only Leads Without Losing Remote WorkI want to raise an issue that affects remote IT professionals using Thumbtack. Right now, there is no way to exclude hardware-only jobs like "Computer won't turn on" without also giving up legitimate remote work. As …
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Thumbtack Success WorkshopOne of the perks of Thumbtack Pro Rewards is the chance to attend a Success Workshop led by Thumbtack's most seasoned agents. During each Pro Rewards period pros with Silver status can hear our team's biggest tips for succ…
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Improving Quality of LeadsRecently the system changed and more AI was added to the platform. At first I was actually excited, thinking this would mean better screening and higher quality leads for all of us. Instead, I’m seeing the opposite: More minors re…Boris_Shpitalskiy 443 views 8 comments 0 points Most recent by MyCleanCharlotteMaid Business Resources
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Why Does Dust Come Back So Quickly After Cleaning?Have you ever finished cleaning your home, only to notice dust again a day or two later? You're definitely not alone. In Charlotte, dust often comes from more than jjust inside the house. Pollen, HVAC airflows, pets, shoes, ce…
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We Asked Top Pros: What specific actions raised their conversion rate?Let’s be honest… we’ve all had those weeks where leads come in but don’t reply, you respond fast and they still disappear, competition feels heavy, bookings feel light, and nothing seems to align even though you’re trying. It happen…
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Thumbtack Numbers: If Customers Aren't Responding, What Is Thumbtack Selling?I hope Thumbtack leadership is paying attention to the declining use of the Thumbtack platform. Please don't dismiss this as another Pro complaint. Pros complain about lead prices, ghost leads, window-shoppers, refund denials.…
Community Top Voice of the Month (June)
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