Winter Community contest, share your stories! (enter here)
Thumbtack Community
Discussion List
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Welcome to our new Community members! (December 2023)If you're tagged in this post, you've joined the Community over the past month - and we're so glad you're here. Drop a comment and introduce yourself - post a pic, a link to your Thumbtack profile, tell us about your business - or w… -
[VIDEO] Introducing the Thumbtack Pro Advisory BoardWhether you’re new here or you’ve been in the Community for a while, welcome! This is your space to learn and connect with real pros — a place to network, share resources, and exchange ideas and advice. We’re excited to announce Th…
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Can dealing with negative customer interactions actually help your business?In response to a recent question from another Community member about why Thumbtack doesn't allow us to rate customers, like other platforms such as Uber: I am a fellow Pro and have had moments of frustration with this myself, thinki… -
Tips for fellow prosJust a few tips for my fellow pros and new group announcement. 1.use every tool available when receiving a lead phone text email. remember they may log off thumbtack and a phone call or text message can land that lead. 2. check you…Announcement ShaquealThomas 582 views 8 comments 2 points Most recent by ShaquealThomas Business Resilience -
Is Thumbtack Losing Touch with its ContractorsIn my professional experience, thumbtack has been great. However in recent years it’s seems to be less focused providing fair exchange. The leads are down for myself and everyone I talk to, they implement words like cheap right befo… -
Can Clients not on Thumbtack, write a 2nd review for my service?Hi all, I've been on Thumbtack since 2020 as an Overnight Pet Sitter. One of my clients, Erin has used my services for 16 years but is not on Thumbtack. She wrote a review when I first joined in 2020. Can she write a 2nd review to…
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Celebrate with us - show us your Thumbtack swag!Your commitment to your craft and your consistently excellent service make Thumbtack great, and we think you should be celebrated - with things like swag. Here’s what some pros recently shared: If you’ve been to a pro event, won a C…
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Is any body else loosing money from the 15 min refund policy from instant book?I’m loosing $100 dollars a day from instant book cancellation after the non existent 15 min refund window passes. Half of my customers that instant book are actually trying to get prices. The 15 min refund is a joke that should be c…
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Virtual AdminIs there an app or some sort to assist in responding to the leads….I’m eagerly wanting to try something new to help my business
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Thumbtack works if you work itHello fellow pros and top pros in the community. I just wanted to take a minute to send my gratitude to thumbtack and all the great people who work there. Sometimes as contractors we get caught up and just running our own business …
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WINTER CONTEST: Share your storyThis can be a crazy time of year — from holiday preparations, to end of year wrap up and new year planning. But we still want to hear your stories! We'll randomly select one person to receive a Thumbtack branded mini cooler. Comment…
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AUTUMN CONTEST: Share a project.We know you are hard at work - and you deserve a shout out! Comment below with a project you are proud of, something you are currently working on, or an amazing before and after photo - we want to see what you've been up to so we ca…
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IS THUMBTACK FISHING?Is Thumbtack legitimately wanting to facilitate an honest transaction between potential clients & pros, or are they using our numbers for ways to get over on us in the end? -
Giveback event — Winner!We’re excited to announce that St. Jude Children's Research Hospital is once again the recipient of this year’s annual Giveback event grant. They’ll receive $10,000 from Thumbtack to help them advance cures, and means of prevention,…
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Instant BookingThere has been a lot of discussion surrounding instant booking if we together as pros can share our thoughts on instant booking we may be able to submit this to thumbtack as a community.
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Thumbtack does not care about the prosThumbtack does not care about the pros anymore it changed in 2020 when they took away the unread refund that protected us pros from bad leads they need to take phone numbers off the beauty of thumbtack use to be the customer got to …
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LeadsI haven't been getting leads for almost a week now. I don't know what the problem is please
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$5 leadsIf thumbtack charged like $10-$15 for leads no body would trip...but imagine paying $50-$100's for leads that often don't answer, don't reply, don't book I don't understand why thumbtack admins do not see the flaw here
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Now I'm getting charged for leads that I'm not licensed for, from a customer who posted it twiceNot a happy camper. Why should a structural engineer get charged twice for a lead where the customer needs an architect. Someone explain that, please.
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Get charged twice for the same client -lead and instant bookHello, For the second time in a week, I have had a client first pick me as referral lead then immediately (within a minute) they select me for instant book. So now I am charged first for the lead and second for the instant book. I …
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question about a direct leadI receive a task, and I answer within a few seconds. but to my surprise, I am not the first person the client communicates with. That is, I receive a task that has already been offered to someone. and this is not a category of possi…
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Pro Reward and StatusCan someone please share with me on how to receive the Rewards for Silver and Gold Status 😉 I have been a Pro on Thumbtack for 8 years … Thank you 🙏🏻
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What can I do if a customer is avoiding paymentWhat can I do if a customer is avoiding payment I put in a 4 sink system in a food trailer about three months ago and I did the entire job and it was time for the customer to pay if she started avoiding me so I contacted Thumbtack b…
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Featured ProI would be honored to become one of the featured pros. i have been performing magic and balloons for 23 years.
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Pro Account Was DeactivatedHello! I have been using Thumbtack for many years in my cleaning business and I got deactivated I've been trying to recover for about 6 months and no answer, I had more than 250 reviews with a strong profile. Has anyone had the same…
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Be a featured expert.At Thumbtack we are always looking for ways to amplify our pro voices and pro stories. If you are a Top Pro (a pro with Platinum rewards status), you are eligible to become a featured expert. We feature our pros in many ways, like: …
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Direct BookingsI do NOT like direct bookings. How can I turn that option off?? There are some jobs I am not interested in, especially when it has to do with my safety; therefore, I will not do some jobs, but if I receive a direct booking, Thumbtac…
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CRMMy name is Hermilo Salgado from Premier Flooring & Design in Garner NC. We are using HubSpot CRM. I would like to know if is possible to connect HubSpot CRM to Thumbtack? -
Help with non-responsive leadsDear community, I just got charged $30 for a lead that never posted on my 'direct leads' tab and the potential client never responded. This is about guitar lessons. I am guessing the client changed his mind or was just not serious a…
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Is there a timeline to see Zapier api integrations happen?I'd like to plug into my custom CRM on notion but there is no way to do this. Plugging i into Zapier is a pretty easy solution to connect to a bunch of software.
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Tips & tricks from successful Thumbtack pros.As some of you know, before joining the Thumbtack team I was a business owner for over a decade (I had a wedding cake & confection company) and much of that time was spent as a Top Pro on Thumbtack. I supported my young family …
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Thumbtack Giveback — get your votes in!Today’s your last day to get your votes in for this year’s annual Thumbtack Giveback event. Check out your top 5 nominated nonprofits here and be sure to vote by midnight tonight. The winner will be announced tomorrow.
Resources
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