Discussion List

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  What can a customer learn from your profile in 10 seconds?

  Quick profile audit What can a customer learn from your profile in 10 seconds? A customer may be comparing pros between meetings, during a lunch break, or while trying to solve a problem before the day gets busier. They are probably…

  Announcement ArvinC 9 views 2 comments 0 points Most recent by DustiO 4:54PMNew Pro Hub
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  "[Pro Summit] showed me that the engine is not simply a robot… "

  “...and that people like me actually run and use Thumbtack.” — Pro Summit 2025 attendee Consider this your invite to the Thumbtack Pro Summit 2026 on October 28th, 7pm ET/4pm PT. CEO Marco and other leaders will highlight the tools…

  Announcement ArvinC 20 views 2 comments 0 points Most recent by ArvinC October 7Trending topics
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  How Top Pros Turn One Job Into Repeat Clients (Without Being Pushy)

  Announcement ArvinC 183 views 1 comment 0 points Most recent by MyCleanCharlotteMaid September 25New Pro Hub
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  What Top Pros Do After They Get the Lead

  Announcement ArvinC 315 views 5 comments 1 point Most recent by Jonathan_Stickland August 27New Pro Hub
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  Getting Started On Thumbtack

  how to capitalize on getting better at thumbtack

  Announcement Carleesha 289 views 4 comments 1 point Most recent by ArnoldMenjivar August 22New Pro Hub
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  We Asked Top Pros: Which Thumbtack Metrics Do You Actually Track?

  P.s: You can check your performance dashboard here to improve ROI and lead quality

  Announcement ArvinC 263 views 4 comments 0 points Most recent by ArvinC August 12New Pro Hub
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  Community Code of Conduct

  The following guidelines apply to public posts and private messages. They are not exhaustive. The Thumbtack Community team has full discretion at any time to remove posts that don’t meet the spirit of these standards. Repeat offende…

  Announcement Meckell 6.7K views 29 comments 12 points Most recent by ArvinC April 20Community News
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  ⭐¿Quiere más clientes y mejores trabajos? Revise estos 3 consejos clave de su perfil⭐

  Hola a todos, Si quiere que su negocio se vea más profesional, inspire confianza y evite sorpresas con su cuenta, estos 3 artículos del Centro de ayuda le pueden ayudar mucho. 💼 1. Cómo agregar el seguro de su negocio Tener su seg…

  Announcement jcardona 670 views 0 comments 2 points Most recent by jcardona December 2025Comunidad en Español
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  Why has Thumbtack changed so much in the last 12-24 months from what it was?

  higher costs than ever, lowest ROI I've ever had with TT after 12 years of using them. Been a Top Pro for a very long time. Not sure what changed do much but 5 years ago it was an amazing source for new leads and customers. N…

  Townpump 401 views 12 comments 1 point Most recent by ArvinC 9:36PMShare Your Projects
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  Why do we get charged for leads if a client takes it upon themselves to reach out directly to us?

  This direct lead system is extremely flawed. We shouldn't be charged for unsolicited messages from users. This policy needs to be changed. I used this service a few years ago and it worked well but I don't remember being c…

  Reality_AV1 6 views 1 comment 0 points Most recent by ArvinC 9:20PMThumbtack Resources
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  Up
  Turn your perfect AI prompts into repeatable tools

  The prompt After getting a great result, follow up with: "That was exactly what I needed. Can you write out the instructions or prompt that would get this same kind of result every time, so I can reuse it later?" A sample…

  Active Announcement ArvinC 184 views 6 comments 6 points Most recent by TCB247 7:15PMPro AI Hub
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  Should Thumbtack show on each lead whether the customer has replied to other pros?

  For Thumbtack Numbers under the Fair Shot refund, we only get our money back if the customer doesn’t reply to any pro within 72 hours. Right now we can’t see whether the customer has replied to anyone else, so we have no idea if a r…

  Poll JeffChaffee 12 views 1 comment 0 points Most recent by DustiO 5:00PMFeedback in Action
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  Why do I receive direct leads where customer's budget is less than half my published rates?

  I keep getting direct leads where the customer's budget is half or less than half my published rates. I feel this is an issue that can be easily filtered on the back end but is left unaddressed because it's profitable for …

  Triple8Dj 98 views 3 comments 0 points Most recent by Reality_AV1 1:35AMThumbtack Resources
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  🍂 Where Does Fall Buildup Show Up First in Your Home?

  🍂 Charlotte Home Watch: Where Does Fall Buildup Show Up First? Fall can make a home feel cozy, but it also changes what gets tracked indoors. Pollen, dust, leaves, and outdoor debris can enter through shoes, pets, clothing, and eve…

  MyCleanCharlotteMaid 7 views 1 comment 1 point Most recent by ArvinC October 8Community News
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  How Top Pros prepare their profiles for autumn demand

  Fall shows up fast. One minute it's steady work, the next it's back-to-back requests before the holidays, cooler weather, and shorter days start to set in. From yard cleanups to indoor projects, the types of jobs shift, an…

  ArvinC 33 views 2 comments 0 points Most recent by MyCleanCharlotteMaid October 8New Pro Hub
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  Charged for leads who stop responding

  I would like Thumbtack to improve its lead charging policy. I have paid for several leads where the customer sends only one message, such as “Hi,” and then stops responding. They don’t provide an address, schedule an estimate, or co…

  ZerianProPainting 63 views 6 comments 3 points Most recent by unknown October 7Comunidad en Español
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  Thumbtack Success Workshop

  One of the perks of Thumbtack Pro Rewards is the chance to attend a Success Workshop led by Thumbtack's most seasoned agents. During each Pro Rewards period pros with Silver status can hear our team's biggest tips for succ…

  DustiO 20.2K views 68 comments 4 points Most recent by DustiO October 7Thumbtack Pro Rewards
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  ATTENTION PROS & THUMBTACK: Phone numbers removed from sensitive services leads – give them back

  As per Thumbtack… Starting today we'll stop sharing customers personal phone numbers on leads in sensitive categories - Oct 5 Thumbtack just made counseling and therapy leads nearly worthless. Pros in these categories need to …

  JeffChaffee 24 views 0 comments 0 points Started by JeffChaffee October 7 Thumbtack Resources
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  Big problem with messages since update

  Team, Since messages on a browser started going to customer phones (or at least some of them do, we need clarity how this works!) they are NOT updating properly through the website. This is a huge problem. One of the things we …

  Jonathan_Stickland 48 views 6 comments 1 point Most recent by DustiO October 6Feedback in Action
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  How to join your Atlanta Pro Community

  1. Sign in to the Thumbtack Community Click Sign In in the upper-right corner. 2. Log in with your existing Thumbtack account Enter your existing Thumbtack email address and password. Click Log in. Important: Use the same email addr…

  Announcement DustiO 10 views 0 comments 0 points Started by DustiO October 6 Atlanta Pro Community
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  Hi 👋

  Hi everyone! My name is Tony, and I'm the owner of Pro Help, a professional appliance repair service in Noblesville, Fishers, Carmel, Westfield, and Zionsville. I'm excited to be part of this professional community and con…

  Tony_ProHelp 14 views 1 comment 1 point Most recent by DustiO October 5New Pro Hub
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  Customers that don’t respond

  so Thumbtack automatically refund you if a customer does not talk to all the pros on that lead, while that is a good one, we also have customers that don’t respond to you, but because they’ve responded to one of the pro on the lead…

  Dimples_construct 29 views 2 comments 0 points Most recent by unknown October 5Trending topics
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  Customers Can’t See Our Rates Before Contacting Us — This Is Costing Pros Money

  I’d like to share some important feedback about the way pricing is currently displayed to customers. Previously, customers could see a Pro’s hourly rate before contacting them. This was extremely helpful because customers could imme…

  ArthurHandyman 297 views 18 comments 4 points Most recent by unknown October 3Thumbtack Resources
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  Harder to Communicate with Clients

  I was Thumbtacks first personal training pro back in 2008-2009. Ever since Thumbtack changed the phone number system, I have been receiving less leads, and it is harder to communicate with clients. I know this has been negative beca…

  Onyedikachi_Ibeji 73 views 7 comments 0 points Most recent by unknown October 1Community News
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  Why not add the size of the area to be cleaned?

  Thumbtack prompts them to put in the Size of their Home, but doesn't ask them for the Size of the area to be cleaned. EXAMPLE: A 3700 Square Foot Home’s Lead Cost $78.94 in our area. The cost to clean might be $100.00 to $150.0…

  Answered Wayne 44 views 5 comments 0 points Most recent by MyCleanCharlotteMaid October 1Feedback in Action
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  Hi everyone

  Hi everyone! I’m Nail, owner of Bay Shine Services in the Bay Area. We specialize in window cleaning, solar panel cleaning, gutter cleaning, and other exterior home services. Happy to be part of the Pro Community and connect with ot…

  Nurligenov 30 views 2 comments 2 points Most recent by DustiO October 1New Pro Hub
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  Too many changes to thumbtack

  I see me having to babysit this platform on my leads daily . Very time consuming . Am I the only one getting lead that have nothing to do with the service I offer and have to spend time documenting and doing multi follow ups with su…

  TCB247 70 views 6 comments 0 points Most recent by unknown October 1Trending topics
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  Rep your Thumbtack Pro Community

  Show off your connection to Atlanta’s Thumbtack Pro Community with a downloadable Atlanta Thumbtack Pro badge and ready-to-share visuals for your social media. Add them to your social channels and marketing to celebrate your busines…

  DustiO 71 views 0 comments 0 points Started by DustiO September 30 Atlanta Pro Community