March contest, win some swag! (enter here)
Thumbtack Community
Discussion List
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JOIN US tomorrow (Thursday 3/16) for CommuniTEA.If you haven't been to a CommuniTEA networking hour, you're missing out! We would love to meet you! Please join us tomorrow from 9:00-10:00am PT (10am MT, 11am CT, 12pm ET) via Zoom. We'll do some intros and then open up for you to … -
Tips for fellow prosJust a few tips for my fellow pros and new group announcement. 1.use every tool available when receiving a lead phone text email. remember they may log off thumbtack and a phone call or text message can land that lead. 2. check you… -
Welcome to our new Community members! (3/1)If you're tagged in this post, you've joined the Community in the last 2 weeks - and we're so glad you're here. Drop a comment and introduce yourself - post a pic, a link to your Thumbtack profile, tell us about your business - or w…
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Question for the Community: Scheduling software - How do you book, schedule, and invoice?Hey pros! We have been toying around with different scheduling software for over 2 years now and we can't seem to find one that's the perfect fit for us. We have tried multiple at this point (I might botch some names here) we have t…Announcement Js_Garage_Door1 110 views 6 comments 0 points Most recent by samthomas Network and Collaborate -
Try To Anticipate Your Clients NeedsMost people come to Thumbtack with a problem that they need solved. We should aim to be the answer to that problem as quickly and effectively as possible. If you can LEARN to anticipate the needs of your client, that is going to sep…Announcement Lemargriffinfilms 50 views 3 comments 3 points Most recent by SoCalComputerSvcs_1 Business Resources -
Top pro badgeJust curious, how do you get the top pro badge displayed. Sometimes I have sometimes I don’t. Is it points? As of now I have 5200 points and the badge is not displayed. Thank you for your time. Troy. -
Be a featured expert.At Thumbtack we are always looking for ways to amplify our pro voices and pro stories. If you are a Top Pro (a pro with Platinum rewards status), you are eligible to become a featured expert. We feature our pros in many ways, like: …
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We're looking for pros to feature on our social media!Hi pros! My name is Meckell and I'm a social media manager here at Thumbtack. We're looking for pros to feature on our social media channels and wanted to reach out to our wonderful community to see if anyone is interested. If you w… -
When do the points update?After a job is booked or a customer is replied to when does the points update on the reward tracker?
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Leads strop Coming inWe used to get so many leads from Thumbtack that I'd have to turn off my visibility from time to time. Now these past couple months I've literally gotten 0 profile views! Support hasn’t been helpful at all. Its pretty nerve racking …
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Can someone please tell me how to turn off getting direct leads?I was able to do this & it worked for a few days, but now all of a sudden I am getting charged for direct leads again & prefer that not to happen.
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the longest You have ever waited for a text response for customer service?Hey, curious what's the longest anyone here has had to wait for a customer service response in text. I'm already going to say that, despite my platinum status, i have zero faith that I can get a person on the phone. Text is usually …
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Problem with pro tracking of my response timesHi all, For the last four weeks or so, my response times aren't getting tracked correctly. I'm at platinum and need 75% reply within an hour resonse to maintain it. In the past that number has taken awhile to adjust and I kept assum…
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March Contest: Spring projects.As we head into springtime, many of us are thinking about spring cleaning, special home projects, or growing business plans. Personally, I've been thinking about moving my office to a different part of the house in order to get more…
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No leadsI don't know where else to get help , but if someone has been through this maybe you can help. About 6 months ago, I stopped receiving leads, despite having received at least 2 leads per month for the previous 5-6 years. my target…
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Feedback for Customer Request Form - Seeking Help With AddictionAs a Hypnotist, I seek leads/referrals for clients who identify as having an addiction. It seems the Thumbtack user is provided with prompted options that are limited to just working on an addiction. In the comments, they may indic…
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can I talk to "Real" support person on thumbtackIts really frustrating that thumbtack does not have any contact number for support. with fake leads eating my budget and no transparency on refund policy emails it is just making me think if it is worth even to stick to Thumbtack. …
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Celebrate with us - show us your Thumbtack swag!Your commitment to your craft and your consistently excellent service make Thumbtack great, and we think you should be celebrated - with things like swag. Here’s what some pros recently shared: If you’ve been to a pro event, won a C…
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RewardsI received an email to click on something to find out about the rewards, and that page doesn’t exist. I end up here in this thread is old. I’ve been here at Thumbtack six years never received. Anything wasn’t able to make any of the…
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Is it possible to get jobs for multiple areas for one Business?Hello, everyone. I have a Home Moving Business that is based out of Orange County California. I am looking to setup a second area of business in the Menifee area. I am wondering if this is possible to do or if there is a suggeste…michaelsonmovingco 33 views 5 comments 0 points Most recent by Lemargriffinfilms Thumbtack Resources -
Latest muralsHello! I was lucky enough to be hired to do two murals in a week span two cities apart! It’s as a hustle to get it done, but proud of how each one was so uniquely different and showcased a skill of precision and fun. First one is …
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Possible problem with THUMBTACK?Hi, lately I have been experiencing problems with thumbtack and wondering if anyone else has. I have had customers send me targeted leads twice. It seems that after I responded to the first lead, they never got my response / quote, …
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Lead prices out of controlAnybody else having issues with lead prices going up more than 50% lately? Im paying 20% of what I charge for my service per lead, I need to book 1/5 to cover leads at the moment, its insane. I paid less than $20 per lead last year…
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Reviews Standards Needs To Be UpdatedI'm responding to this message as a PROFESSIONAL using Thumbtack. Thumbtack will allow customers to use falsify the truth and even if a customer hasn't worked with us directly; they can leave reviews based on their interactions. If …
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What is the process that thumbtack uses for OpportunitiesI noticed that on the opportunities page, it indicates that "these customers who have requested other pros", "...you can be their backup." Does this mean that your response is not sent to the customer until the…
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JOIN US tomorrow (Thursday 3/2) for CommuniTEA.If you haven't been to a CommuniTEA networking hour, you're missing out! We would love to meet you! Please join us tomorrow from 9:00-10:00am PT (10am MT, 11am CT, 12pm ET) via Zoom. We'll do some intros and then open up for you to…
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