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Discussion List
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¡Convierta sus Reseñas en Proyectos Destacados! ✨¿Sabía que puede usar sus reseñas para mostrar su increíble trabajo en su perfil de Thumbtack? ¡Convierta las reseñas verificadas en proyectos destacados y atraiga a más clientes! ¿Cómo convertir una reseña en un proyecto destacado?… -
Your feedback in action: New phone number verification is here.Thanks to feedback and insights from pros like you, we're excited to share that new phone number verification is here! Our new customer verification solution uses an identity-matching process to ensure all phone numbers customers pr… -
Working through the seasonsBeing in the painting industry at this time of the year can be tough for some especially on the east coast between cold weather and snow conditions the New England area cuts off exterior work basically until spring time. Which is cr… -
Your feedback in action: We’re removing all Instant Bookings.We’ve built this Community (along with you), because we understand the importance of connecting with other business owners — to share ideas, exchange best practices, get advice and celebrate wins, together. It’s also a space where y…
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Check out our latest webinar in the on-demand library!Hey pros! Yesterday we held our NINTH live webinar of 2024! How exciting is that? If you missed it, don’t worry. Our On-Demand video library is packed with recordings of these webinars We are thrilled to highlight our most recent ad… -
My clients review should have posted in timeMy last client review the client told me it was posted and it never showed up. I messaged him and he checked it and his review did not save, so he re-did it. If it had gone correctly the first time I would have platinum. Can this be… -
This website send multiple leads although the client only pick one and they don't refund !!Hey there so I was suspecting this website to send multiple leads to us while the client dont request them, well I have proof now they do. I received a lead and the person said they had only picked one artist and didnt know why Th…
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Lots of bugs during first days using thumbtack.comMy first impression of the resource is absolutely terrible!!!! I just registered and ended up getting my first lead, but I can't see the client's phone number on the website, likely due to site issues. They sent me a message, but th…
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Electrical direct leads Price after instant booking removedAre you guys getting expensive direct leads also? Thumbtack going so crazy with cost for every lead ( 68$ ) clients looking for cheaper service and leads cost expensive. Looks like a big motor scam for Pros and Clients also…..
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Incorrect Status LevelIt shows that we're silver status because our rating is 4.3 but when I look at our profile it says it's a 4.8. We used to be consistently platinum status but somehow dropped to silver. Can someone help me with this please?
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Reviews by non paying customers.It seems to me that if you have not been a paying customer your review should not count towards the average that Thumtack calculates. It is a little too easy to hurt the competition in this manner. I am not saying that they should…
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Custom weekly budgetHello everyone. My name is Philip. I'm Top pro from Pennsylvania. Maybe you have already seen a new update for Thumbtack Pros: now we can't set our weekly custom budget more then 1 time per week. After that we have to choose our bud…
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Thankful for YOU this season.I just wanted to take a moment this week to express how grateful I am for this Community of Thumbtack Pros. Every day, I feel inspired by the stories I hear, the incredible professionals I meet, and the way you all share wisdom and …
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We won!!!Based on your feedback, we'll be removing instant bookings from Thumbtack on November 4th. We launched the Instant Book product to help pros get hired more quickly and more efficiently. While the experience worked well for customers… -
Business Ownership Information (BOI) filing requirement due by January 1, 2025Hello Thumbtack family! I wanted to take a moment to inform/remind you about an important filing requirement that may impact your business. It is the Business Ownership Information (BOI) Reporting. The Corporate Transparency Act (C… -
Thumbtack’s 2024–2025 Pro Advisory BoardIntroducing Thumbtack’s expanded Pro Advisory Board, comprised of 40 local service business owners from across the country Before joining the product marketing team where I lead our pro community, I was a Top Pro on Thumbtack, runni…
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Something is seriously wrongI was looking at my business insights just now, and it is using October 21 as “a week ago.“ Look at these stats and tell me there isn’t something seriously wrong. It says 14 leads compared to “a week ago,” yet I’ve received ZERO lea…Answered KCInvestigations 40 views 8 comments 0 points Most recent by KCInvestigations Community News
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No leads?@DustiO I think my thumbtack profile as a pro is not working. I have not got any leads in a while and where i live there is alot of demand for cleaners right now. Can you look into it for me? Please
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Server errorHi there, I really want to start finishing my profile. I have tried contacting customer service but it is only automated emails, chats, phone calls. The background check keeps popping up with an server error message with social or I…Answered ✓ LernikGrikorian 454 views 12 comments 0 points Most recent by KCInvestigations Thumbtack Pro Rewards
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Can I get a bad review deleted?hi, I recently had my first bad review. It's a very dishonest one. The client said my piano lesson was awful. He initially paid for 30 minutes. Towards the end of the 30 minutes, he thought the lesson was so good, he paid for an…Answered ✓ Tim_Lyddon 38 views 2 comments 0 points Most recent by KCInvestigations Thumbtack Resources
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Is it possible to target customers in two different areas?I am trying to figure out how to target clients in all of the state of NY to do tele-therapy. This is where I am licensed; however, I live in North Carolina. I want to offer life coaching services to the United States. Also, I wa…
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¡Descubra las Oportunidades y expanda su negocio en Thumbtack!¿Busca más clientes potenciales en Thumbtack? ¡Las Oportunidades son su puerta a un nuevo mundo de posibilidades! ¿Qué son las Oportunidades? Son clientes que ya han contactado a otros profesionales, pero aún no han contratado a nad…
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Account deactivatedAccount got deactivated for no reason. Please help
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suspicious jobsThe lead was suspicious so we removed it for now. Anyone been getting this after some leads that they didnt get hire for. i was doing some refund request and i end up on like 3-4 of them anyone or is it just me at the moment if you …
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Custom budget for leadsI have a business and I have been using thumbtack for years now. I have experienced this platform thru a lot of there changes and updates. The fact that they don’t allow you to adjust you budget until Monday does not seem feasible t…
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How can I archive a message with no option to archive?We recently reactivated our account, and I archived thousands of old messages; however there is one remaining message from 2020 that does not give me the option to archive it. How can I get rid of it?
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How can I get a refund for FREQUENT customers' mistakes?I teach Piano Lessons in-person and also over the internet. The problem is, I receive leads (one or two per month) from potential students who are out of state but they are looking for "in-person" lessons. The customer acc…Answered jojoFradell 20 views 2 comments 0 points Most recent by jojoFradell Network and Collaborate
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Refund Policy - Read receipts, Valid Phone Numbers and Text Message ThreadsI do love Thumbtack. I just wanted to know if the refund process you guys used to offer - whereby if a potential customer didn't even read your quote meant you got a refund - could be brought back? Or at least, could you offer us a …
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Thumbtack Pro new update notification glitchI have not been able to receive any of my leads ever since this recent update. I’ve updated my phone, deleted the app and reinstalled, contacted thumbtack tech support and I was advised to reach out to Apple. Apple tech support conf…
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Bad reviewsHi, I just posted my story about a bad review I got. The review does violate policy because it does not relate to the interaction between myself and the client. Firstly he says that he used Venmo. He did not. And I have the proof i…
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Instant BookingThere has been a lot of discussion surrounding instant booking if we together as pros can share our thoughts on instant booking we may be able to submit this to thumbtack as a community.
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Inaccurate response timeThumbtack’s tracking of my response time is inaccurate, and it's severely hurting my listing rank and impacting my business. Leads are already overpriced, but now this inaccurate tracking is making things worse. @DustiO hey you see…
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Top Pro Eligibility Questions@DustiO Hello! I am trying to become a Top Pro for the first time. Once I become one, can you tell me how many points I need to accumulate each period to remain a Top Pro? Also, since as a hypnotherapist I don't seem to be eligible… -
Customer changed job detailsThis discussion was created from comments split from: Instant Booking.
Resources
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