Community News
See the latest Community happenings.
Discussion List
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Thumbtack’s 2024–2025 Pro Advisory BoardIntroducing Thumbtack’s expanded Pro Advisory Board, comprised of 40 local service business owners from across the country Before joining the product marketing team where I lead our pro community, I was a Top Pro on Thumbtack, runni… -
NetworkI would love to network with real estate agents in my area that have clients in need of home staging -
Celebrate with us - show us your Thumbtack swag!Your commitment to your craft and your consistently excellent service make Thumbtack great, and we think you should be celebrated - with things like swag. Here’s what some pros recently shared: If you’ve been to a pro event, won a C…
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Refund failures and disappearing posts?For the 2nd time now, a critical post of mine has mysteriously disappeared from this forum. I don't get it? What's going on? :/ Luckily, as before, I saved the original….. I was charged $77 for a lead whose budget was CLEARLY under … -
So weird...!Yesterday I made this long post raising some questions and issues I have with Thumbtack. I can't find it now?!! So weird. Luckily, I saved it… I would love to have a conversation about these issues I've had over the years with Thumb…
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What are we doing ABOUT THIS PROBLEMMy big problem is why cant they make sure the customers only contacted 1 pro at a time , that way its easier for a pro to win the job its real bad and sad at the same time, LETS TAKE IT TO TIKTOK
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Thumbtack’s Refund PolicyThumbtack claims to protect pros with their refund policy, but in reality, they ignore their own rules when it benefits them. Here’s what their policy says vs. what actually happens: 🚨 Thumbtack’s Policy: "A lead that violates …
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Leads Costing MeOften the Leads I receive are not responding even though I am responding quickly to them. Which means I am losing money. If this was happening occassionally fine but the last 4 leads only one responded. Any suggestions?
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Thumbtack is the same as all the restSOMETHING HAS TO CHANGE!!!!! I was a member of Service Magic which became Home Advisor which is now Angi Leads. There is currently a nationwide civil lawsuit against them for false leads and over charging for incorrect leads. Thumb…
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Community Code of ConductThe following guidelines apply to public posts and private messages. They are not exhaustive. The Thumbtack Community team has full discretion at any time to remove posts that don’t meet the spirit of these standards. Repeat offende… -
Why doesn't Thumbtack make its fee structure public?I have been working with Thumbtack for several years and still don't have a clue how the fee structure works. I am charged anywhere from $37 to $100 to do the same job at the same distance from my home.
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Refunds for Scam Leads and MinorsI have been with Thumbtack for over 10 years and I have spent well over $200,000 on marketing with Thumbtack alone. In 2024 year to date, I've spent upwards of $23,000. When Thumbtack first began, the company was genuinely intereste…
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Something is seriously wrongI was looking at my business insights just now, and it is using October 21 as “a week ago.“ Look at these stats and tell me there isn’t something seriously wrong. It says 14 leads compared to “a week ago,” yet I’ve received ZERO lea…
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Account deactivatedAccount got deactivated for no reason. Please help
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Custom budget for leadsI have a business and I have been using thumbtack for years now. I have experienced this platform thru a lot of there changes and updates. The fact that they don’t allow you to adjust you budget until Monday does not seem feasible t…
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Why I'm I not given a specific reason for denying my request for refund?It is not fair to be charged when a person that request my services never looks at my quote or does not respond to texts and will not answer the phone. This was not done in good faith and I should not be charged for it.
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False Negative Reviews- Yes, Thumbtack Allows These to Stand Without EvidenceToday, I received a negative review riddled with lies from a man named Fardad Niknam. I never provided him services because he refused to make any payment, yet Thumbtack has allowed the review to remain. I also selected that I was n…
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Join us at our Pro Summit.Why attend? Hear from Thumbtack leaders. Our CEO, Marco Zappacosta, and other Thumbtack leaders will share how your feedback guides our product improvements. See exclusive demos. Get a sneak peek of new and updated features you’ve…
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What % of "direct leads" actually end up booking you?I've gotten ~30 "direct leads" on thumbtack, and every single one has just vanished after 1 or 2 messages. Curious to hear if other contractors are also getting a high % of ghost leads. I understand that you won't book a …
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How often do you get auto-leads outside your travel preferences?How often do you get auto-leads outside your travel preferences? It seems like I get at least one per week. My travel preferences are set to 30 miles to avoid trouble, and it still happens. Last week I had an auto-lead 1,132 miles a…
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Does Instant Booking work for you?I am very disgruntled with instant booking. I had a text communication with Thumbtack today and here’s some of what it said. What a waste of my time them: We hope you will try Instant Booking and continue to advertise on our platfo…
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Clients booking more than one person at a timeGood Afternoon, I am new to Thumbtack and have been trying to figure out how to handle clients who reach out to book more than one person and have a discussion call but go with someone else. Do I get charged for that? How can I stop…
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Big Ticket ItemsI did a wedding for a client that found me on Thumbtack. The wedding was July 14th and they still owe me a balance of $1000. They are giving me some BS story that he had to order a new card and it has not come in the mail yet. I di…
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Very disappointed in what thumbtack has becomeWe've been on thumbtack for almost 2 years. This used to be a good resource for leads. Sadly, we will not use this platform anymore. I've given a few chances to set if things will get better and all were a bunch of dead leads which …
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Question about how to expand my Thumbtack profile.I am a local personal fitness trainer and want to expand my coaching to virtual coaching. Do I need to set up a new profile or can I use my existing profile so I can set my distance settings?
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Novo Webinar em Português Disponível em Nossa Biblioteca On-Demand!Temos notícias empolgantes para compartilhar com você. Estamos muito felizes em lançar uma série de webinars em português para atender melhor nossa incrível comunidade de falantes de português. Nosso primeiro webinar sobre como caus… -
SettingsHello I have a issue with the location services I’m not in TN and a keep receiving clients I’m in NY city I only provide services around NY and Ct
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Welcome to our new Community members — June 2024If you're tagged in this post, you've joined the Community over the past month - and we're so glad you're here. Drop a comment and introduce yourself - post a pic, a link to your Thumbtack profile, tell us about your business - or w…
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Deactivated AccountWe are Soft H2O and have no association with any other company. Thumbtack claims we are tied to an irrigation company but can not give me any details. We have been with them for8 years and they randomly just deactivated our account …
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Re New: Customers can now book you from Google@DustiO I already had my own Google Reserve booking system setup with different appointment system. How do I make sure I opt out of integration. I fill up a form already. I ti may mess up my google business profile. I just received…
Resources
Welcome! Check out our Community Code of Conduct. (review here)