Thumbtack Pro Account De Activation Without Warning. No Valid Connection

thumbtack claimed my account was linked to another person by the name of “Ericka.” They de activated 2 of my accounts due to this system error and won’t make the decision to fix it. We’ve never heard of Ericka or shared our account information with anyone. This is absurd, we’ve spent over $10,000 in the last 4 months and have held top pro statuses since. They let a system mishap make a decision and completely throw me out the door. No phone call, no email, just a bunch of representatives telling me different stories. I’ve spent the last week trying to figure out more information and I’m getting the cold shoulder. This is insane I’ve built my business on thumbtack and invested 4 months of time and energy building 100+ 5 star reviews just to have my account wiped out by someone we don’t know. Says a lot about the lack of security and service
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If someone can please reach out and help (346) 587-6029..
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