Thumbtack Resources

The home base for all things Thumbtack.

Discussion List

  • Mitchell_Lawncare
    Is Thumbtack Losing Touch with its Contractors
    In my professional experience, thumbtack has been great. However in recent years it’s seems to be less focused providing fair exchange. The leads are down for myself and everyone I talk to, they implement words like cheap right befo…
    Poll Mitchell_Lawncare 383 views 24 comments Most recent by busyb
  • Donna_Dz23
    Can Clients not on Thumbtack, write a 2nd review for my service?
    Hi all, I've been on Thumbtack since 2020 as an Overnight Pet Sitter. One of my clients, Erin has used my services for 16 years but is not on Thumbtack. She wrote a review when I first joined in 2020. Can she write a 2nd review to…
    Donna_Dz23 8 views 0 comments Started by Donna_Dz23
  • Jeff_jtv2020
    Is any body else loosing money from the 15 min refund policy from instant book?
    I’m loosing $100 dollars a day from instant book cancellation after the non existent 15 min refund window passes. Half of my customers that instant book are actually trying to get prices. The 15 min refund is a joke that should be c…
    Poll Jeff_jtv2020 39 views 2 comments Most recent by Jeff_jtv2020
  • Sergey
    question about a direct lead
    I receive a task, and I answer within a few seconds. but to my surprise, I am not the first person the client communicates with. That is, I receive a task that has already been offered to someone. and this is not a category of possi…
    Sergey 53 views 3 comments Most recent by DustiO
  • Davids302011
    What can I do if a customer is avoiding payment
    What can I do if a customer is avoiding payment I put in a 4 sink system in a food trailer about three months ago and I did the entire job and it was time for the customer to pay if she started avoiding me so I contacted Thumbtack b…
    Davids302011 21 views 1 comment Most recent by gracecompletepm
  • bellezashomeservices
    Pro Account Was Deactivated
    Hello! I have been using Thumbtack for many years in my cleaning business and I got deactivated I've been trying to recover for about 6 months and no answer, I had more than 250 reviews with a strong profile. Has anyone had the same…
    bellezashomeservices 35 views 1 comment Most recent by DustiO
  • DustiO
    Tips & tricks from successful Thumbtack pros.
    As some of you know, before joining the Thumbtack team I was a business owner for over a decade (I had a wedding cake & confection company) and much of that time was spent as a Top Pro on Thumbtack. I supported my young family …
    DustiO 424 views 8 comments Most recent by DustiO
  • DustiO
    [VIDEO] Thumbtack Success Workshop
    Earlier this week we had the opportunity to meet with 100+ pros from this amazing Community to get some insights, tips & tricks for success on Thumbtack — from our Thumbtack support teams and two of our Thumbtack Pro Advisors, S…
    DustiO 249 views 1 comment Most recent by Bretdouglas
  • structuralguy65
    Message for all the engineers and architects
    I am finding that this mandatory "$0/on-site estimate" thing is confusing the customer. People are expecting a free consultation. I had three just in the first three days this week. "The app said this was supposed …
    structuralguy65 136 views 11 comments Most recent by structuralguy65
  • Solomiia
    Not showing up in search results
    Hi this is a Magic of purity on thumbtack, why I’m not showing up in search results???
    Solomiia 25 views 4 comments Most recent by Solomiia
  • Jingjun
    "Limited Availability" question
    I was top in my area for a while and getting a lot of lead and many are free. Just when I thought things are going well, I stopped getting leads. I noticed when I look for myself, I was not showing up in the search results. In the …
    Jingjun 187 views 6 comments Most recent by DustiO
  • pr660
    Unable to Input "Frequently Asked Questions" on Profile Page
    "Frequently Asked Questions" lists beneath it, "You have not answered..." However, there appears to be no means of getting to the edit page for this. Please help! Thanks in advance!
    pr660 14 views 5 comments Most recent by arslan
  • marcio_ledger
    Profile issues
    I am helping two people and both of them do not understand the English language well yet, so, I developed a page for them, after the Background Check made by themselves, Thumbtack deactivated their page and did not give an answer an…
    marcio_ledger 103 views 3 comments Most recent by DustiO
  • cmarcum215
    Why does the lead cost more than the job?!
    Curious how thumbtack comes up with prices honestly. I am an electrician and charge $75 to install an outdoor coach light. It takes 10 min or less. I find it difficult to charge more than that and so does the customer when it’s a 10…
    cmarcum215 294 views 16 comments Most recent by DustiO
  • Teachers1on1
    Profiles for Different Locations
    We're a new eLearning platform that launch in January 2022. Our platform allows parents to find verified, actual teachers to tutor their children. We were wondering if it was possible to make sub-profiles that are specific to cities…
    Teachers1on1 93 views 4 comments Most recent by DustiO
  • RAB
    Customer support
    as many other users I received a fake lead. Paid $45.00 plus. Customer never responded, I tried calling them and the number is disconnected. I requested a refund and it got declined. I have tried contacting via text the customer ser…
    RAB 597 views 40 comments Most recent by DustiO
  • McSwain_here_ay3
    Expensive leads for cheap jobs
    Under my category of Pressure Washing , there are several prices they recommend you set. One of them is the price to pressure wash a generic driveway which has a competitive price of $126. This turns out to be too low to do most dri…
    McSwain_here_ay3 58 views 2 comments Most recent by platypusrex256
  • Guylevy50
    I had 25 5 star reviews on thumbtack and I was getting so much work that I turned Thumbtack off for a bit. Now my reviews are gone and I have emailed for help many times, but no one answers at all. Why is it so hard to get some assi…
    Guylevy50 33 views 5 comments Most recent by DustiO
  • Vonnre1029
    Not getting any responses from pros
    I need local movers and I’ve sent out at least to 15 pros, and zero replies?? I used to get responses within 5 mins.
    Vonnre1029 26 views 2 comments Most recent by Vonnre1029
  • Idesigner74
    Is thumbtack still in business? I stopped getting any leads at all a couple months ago.
    After consistently having a very high closing rate on the project leads I met with, along with a good rating, I suddenly stopped getting any leads at all almost 3 months ago. I spoke with customer service twice a while back and the…
    Idesigner74 927 views 20 comments Most recent by DustiO
  • Matt
    "Great value" badge question
    Hello fellow pro's, since Thumbtack has been very slow for me lately, I went ahead and used the platform to view all pros in my category (Murals/muralist) and I am on the first page for my area, but I noticed I was accepting Thumbta…
    Matt 85 views 1 comment Most recent by DustiO
  • TinaC
    I don’t live there!
    Im new to TT and I honestly am about to leave🤦🏽‍♀️. Frustrated is to nice of a word to explain this level of frustration! Why am I being made to pay for leads from customers from states that I do not work in. I live in TX. I have …
    TinaC 13 views 1 comment Most recent by DustiO
  • Kash65
    No leads no views for 3 months
    We've lost our thumbtack leads completely in April. Literally zero leads within 3 months. We've tried to increase Max lead price, lower service fee, set up weekly budget with no limits etc. The best account in the area is showing at…
    Kash65 64 views 2 comments Most recent by Matt
  • allenrobberson
    Saved Replies
    Can we please get the saved replies to be higher number of characters, 500 is not enough
    allenrobberson 162 views 0 comments Started by allenrobberson

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