Thumbtack Resources

The home base for all things Thumbtack.

Discussion List

  • barchard
    New Webinar Series for Pros
    Hi, Thumbtack Community! We’re so excited to be announcing an all-new webinar series that'll be hosted right here in our Thumbtack Pro Community.  These webinars will be open to all pros who are looking to dive into the world of Thu…
    Announcement barchard 866 views 4 comments Most recent by rschnepf13
  • DustiO
    Help resources: Community, Help Center, and Support
    Hi everyone! I wanted to do a quick re-intro, since many of you are new to the Community. I am Dusti, and I have been at Thumbtack for about 6 1/2 years (crazy how time flies). Before coming to Thumbtack I was a business owner mysel…
    Announcement DustiO 816 views 1 comment Most recent by Bretdouglas
  • DustiO
    Question for our cleaning professionals.
    Do you offer vacation rental (i.e. Airbnb) cleanings? If so, do you charge customers a different rate compared to a standard cleaning? Higher or lower? If this is a service you offer and you have any insight, drop it in the comments…
    DustiO 108 views 8 comments Most recent by Sevencitiescleaning
  • Camco516
    Sudden drop in leads
    I recently ventured out on my own after working for many years in the insulation industry. I signed up for Thumbtack and immediately after I began receiving good quality leads and regularly. I’ve always made sure to respond immediat…
    Camco516 14 views 1 comment Most recent by DustiO
  • Fil777
    I refused to work with a client and he left me a 1-star review
    I've been working with Thumbtack for almost a year now and I like this app, it's working good for me, but I think it's time to talk about this annoying little unfair thing that exists on Thumbtack.  In fact, now a client who turns t…
    Fil777 108 views 4 comments Most recent by Fil777
  • Evolution123
    All my reviews are gone! Please help
    Hi. I have over 200 reviews which are no longer showing on my profile. Can someone please help as to why they’re gone? Thanks!
    Evolution123 86 views 5 comments Most recent by Maryanne_Kelly
  • DustiO
    [Join us] CommuniTEA + special guests from our Integrations Team on Thursday 5/23
    If you haven't been to a CommuniTEA networking hour, you're missing out! We would love to meet you! Please join us this Thursday, May 23 from 9:00-10:00am PT (10am MT, 11am CT, 12pm ET) via Zoom. We'll have some members of our Integ…
    DustiO 114 views 9 comments Most recent by DustiO
  • DustiO
    ICYMI: 5/23 CommuniTEA Recap our Partnerships & Integrations team
    Last week, several members of our Partnerships & Integrations team joined our CommuniTEA session. Our Integrations and Partnerships team is focused on enabling you to more seamlessly run your business concurrently with Thumbtack…
    DustiO 15 views 0 comments Started by DustiO
  • eskay0201
    Thumbtack profile is slow and is not updating
    Hello, there are a few number of issues I'm having with my profile. First, when I send out reviews to my clients they are not receiving the email. 2nd, I removed few photos in my collection but the photos are still showing up on my …
    eskay0201 28 views 1 comment Most recent by DustiO
  • STL_Shooter78
    Why do I get charged for leads that are miscategorized?
    Back on 4/28 I got a lead from an individual in Shawnee, KS for wedding videography. The lead cost me $30.02. I messaged the person back and said "Sorry, I don't do wedding videography". This person had selected "Vide…
    STL_Shooter78 34 views 0 comments Started by STL_Shooter78
  • rileymcgriff
    A Quick Refresher on Reporting Suspicious Activity
    The majority of the customers you meet on Thumbtack are trustworthy. If you do come across a customer or situation you’re not sure about, let us know by reporting it. Take a moment to check out this article on reporting suspicious a…
    rileymcgriff 45 views 0 comments Started by rileymcgriff
  • barchard
    Tell Us How We Can Make Our Webinars Even Better 🚀
    Hey there, Thumbtack enthusiasts! We want to hear straight from you about how we can take our webinars from good to mind-blowing. Whether you've been tuning in faithfully or you're considering checking out the next webinar for the f…
    barchard 27 views 1 comment Most recent by structuralguy65
  • pedrojales
    [RECORDINGS] Webinar Series for Pros
    Please access the "On-Demand Webinars" tab to find recordings of all our previous webinar sessions. For details on upcoming sessions and registration links, please visit our "Events" tab.
    pedrojales 178 views 2 comments Most recent by pedrojales
  • azamatb12moving
    Why my 20+ pro reviews disappeared? Need help
    greetings, I am a pro with a moving company. Licensed and insured. Been using your platform for a while, spent good amount of money. I had over 20 reviews, about 25 I believe, and now they are all gone and I only had 1 review left.…
    azamatb12moving 64 views 1 comment Most recent by DustiO
  • Jingjun
    Top Pro Not searchable
    As the top pro in my category, I'm not searchable at the moment, while others are even when they are out of budget. They will still show up with "limited availability" banner. This has happened to me repeatedly. Please fix!
    Jingjun 79 views 4 comments Most recent by DustiO
  • DustiO
    [Resource of the Week] Webinar: How To Target Your Ideal Customers
    Join us for another live webinar - How To Target Your Ideal Customers, where you'll learn strategies to target the customers you want, effectively. By implementing the strategies covered, you'll attract more of your ideal customers,…
    DustiO 225 views 10 comments Most recent by DustiO
  • arvtoon
    Adding a Payment Method
    I recently removed my current payment method for a couple of months, as a precautionary measure, because I was busy and wouldn't be using Thumbtack for that time. Now I'm trying to add my credit card back to my account and the site…
    arvtoon 82 views 5 comments Most recent by DustiO
  • HELP
    Anyone having problems talking or chatting to a TT Rep?
    Anyone having problems talking or chatting to a TT Rep? Been trying since 1-9 and finding texts / chats don't get answered and no Rep live #s. I had an Instant Booking cancel after just 2 days and charged 40.00. Are we required to t…
    HELP 227 views 8 comments Most recent by mncraftmod
  • FRichardson
    [Resource of the week] Front Desk.
    What is Front Desk? In this video, you will learn about Front Desk—what it is, its cost, and how to get started. We also have several other great videos that you can watch — check out our Video Library!
    FRichardson 42 views 1 comment Most recent by junkgiant
  • Abriggs
    Thumbtack Refunds Denied Even though Job isn’t in the area
    I use to have no problem getting refunds approved from thumbtack. I use to be able to screen shot conversations and submit to Thumbtack Support. The last time I tried they told me I need to submit the conversations on thumbtack mess…
    Abriggs 204 views 17 comments Most recent by DustiO
  • psieker
    Don’t miss the "How to Target Your Ideal Customers" webinar on 4/18
    Hey there! Just wanted to remind everyone about an upcoming webinar that can help take your business to the next level. The event is titled How to Target Your Ideal Customers and will take place tomorrow, April 18th.  This webinar i…
    psieker 44 views 2 comments Most recent by DustiO
  • NextLevelChimneys
    Lack of Leads
    I have not gotten a single lead since October 2, 2023. I may have had my profile as unviewable for a few of these months, but I believe the majority of the time I have been viewable. I received Top Pro in 2021 and then everything se…
    NextLevelChimneys 65 views 3 comments Most recent by DustiO
  • rileymcgriff
    Why we started hosting webinars
    Howdy!  My name is Riley and I’m coming at you from the beautiful state of Texas. I’m a Senior Writer on the Pro and Customer Education team here at Thumbtack, and I’m so excited to be writing to you today. As some of you may have…
    rileymcgriff 47 views 1 comment Most recent by psieker
  • barchard
    Your First Two Weeks on Thumbtack!
    🌟 Attention New Pros 🌟 First of all, welcome. We’re so happy you’re here. My name is Brittany! Secondly, we understand that starting something new can be tricky, and we're here to help ease your transition. We wanted to share a help…
    barchard 113 views 2 comments Most recent by psieker
  • CaileeM
    [Resource of the week] Service Titan integration
    I'm excited to share that we have officially launched a partnership with ServiceTitan. This partnership helps Thumbtack pros across many trades more efficiently manage all their leads and bookings through their connected ServiceTita…
    CaileeM 74 views 0 comments Started by CaileeM
  • Jennifer_Longociu
    Suggestion: Can we get sound to indicate a new lead?
    Hello! Sometimes I'm not looking at my phone during the work day, so I would like a "ding" or "ping" (some kind of sound) to indicate when a new lead comes through, so I can respond faster. Is that something tha…
    Jennifer_Longociu 54 views 3 comments Most recent by DustiO
  • FRichardson
    [Resource of the week] Communicating with customers.
    The way you communicate with customers is important. This week's video series is full of great tips for effectively interacting with customers — to help you put your best foot forward, and win more jobs. The series consists of four …
    FRichardson 57 views 0 comments Started by FRichardson
  • FRichardson
    [Resource of the week] Make the most of your profile video series.
    In this week's video series, learn about the many ways you can improve your profile in order to appear higher in search results and give customers more insight into how you work. This series consists of eight short videos:  Stand ou…
    FRichardson 34 views 0 comments Started by FRichardson
  • DMS1536
    Poor customer service
    I am frustrated that I cannot speak with a live person. I keep getting leads that I am blocked from because Thumbtack indicates my card is not working. checked with the bank and the card is working. I finally get a good lead and I c…
    DMS1536 38 views 0 comments Started by DMS1536
  • Vincent_Close
    Background check not working
    Anyone else having issues with getting the background check? I enter my information in and all it returns is "serverError".
    Vincent_Close 180 views 8 comments Most recent by DustiO

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