Thumbtack Resources

The home base for all things Thumbtack.

Discussion List

  • dmcgphotography
    Support is not answering phone call, text and chat is auto response and no body online
    So what exactly is happening with support at TT? There is no way to contact anyone, no answers to text, on hold for hours long so you are forced to hang up, and now Chat has been relegated to auto response and just says to go to a d…
    dmcgphotography 81 views 5 comments Most recent by paklucas
  • Jnc
    Can't pay
    I can't pay for this service
    Jnc 14 views 2 comments Most recent by paklucas
  • cmarcum215
    Why does the lead cost more than the job?!
    Curious how thumbtack comes up with prices honestly. I am an electrician and charge $75 to install an outdoor coach light. It takes 10 min or less. I find it difficult to charge more than that and so does the customer when it’s a 10…
    cmarcum215 47 views 1 comment Most recent by DustiO
  • AlexPDX
    Instant bookings update hurting my business
    This hurts us! The forced instant bookings are priced higher then the job. I was told to lower my competitive settings. I've never been charged so much for a lead. This is disappointing to say the least.
    AlexPDX 122 views 8 comments Most recent by WDodson
  • SmokeyRosePress
    Customers Misunderstanding My Location...?!
    Hi, I cannot seem to figure out for the LIFE of me what is happening. I keep getting leads from folks who are usually from the west coast, whereas I am located in Pennsylvania. I have my location set to show my town and state (since…
    SmokeyRosePress 43 views 1 comment Most recent by DustiO
  • dumprunexpress
    Used to get tons of leads, now I get 0?
    Hello everyone my question to the community is, am I the only one who feels as if their profile has been flagged or blacklisted? Used to get lots of leads that transferred to jobs and now (even with the max lead prices) I'm getting…
    dumprunexpress 46 views 1 comment Most recent by DustiO
  • DustiO
    Thumbtack + GoSite Partnership
    We hear a lot of feedback from pros about how you wish we had more calendar integration possibilities — so we're excited to post about this partnership. Our partnership with GoSite makes managing your leads and your schedule easier.…
    DustiO 75 views 0 comments Started by DustiO
  • Paul_Bock
    can't get the support I all...
    I can't change my email address on won't let me...and I can't find the support I need from anywhere!!!!
    Paul_Bock 46 views 1 comment Most recent by DustiO
  • Simon
    No new leads for weeks
    I can see other people are having the same issue. Has anyone found a solution? I used to get lots of leads and really like Thumbtack for my business. Is there a system problem? I tried calling the help desk but I cannot get an a…
    Simon 30 views 0 comments Started by Simon
  • AMurray
    No leads
    I also went 3 months with no leads... Previously, I consistantly had 1-2 leads and responded quickly. I have increased budget a little bit but still hardly anything. I even got a couple clients to add reviews. I have talked to a Thu…
    AMurray 47 views 1 comment Most recent by Jerry_Garmon
  • Hypnotist
    Feedback for Customer Request Form - Seeking Help With Addiction
    As a Hypnotist, I seek leads/referrals for clients who identify as having an addiction. It seems the Thumbtack user is provided with prompted options that are limited to just working on an addiction. In the comments, they may indic…
    Hypnotist 19 views 1 comment Most recent by DustiO
  • michaelsonmovingco
    Is it possible to get jobs for multiple areas for one Business?
    Hello, everyone. I have a Home Moving Business that is based out of Orange County California. I am looking to setup a second area of business in the Menifee area. I am wondering if this is possible to do or if there is a suggeste…
    michaelsonmovingco 80 views 5 comments Most recent by Lemargriffinfilms
  • Craig_Washington_Ii
    Possible problem with THUMBTACK?
    Hi, lately I have been experiencing problems with thumbtack and wondering if anyone else has. I have had customers send me targeted leads twice. It seems that after I responded to the first lead, they never got my response / quote, …
    Craig_Washington_Ii 38 views 2 comments Most recent by DustiO
  • LisaP
    What is the process that thumbtack uses for Opportunities
    I noticed that on the opportunities page, it indicates that "these customers who have requested other pros", " can be their backup." Does this mean that your response is not sent to the customer until the…
    LisaP 93 views 5 comments Most recent by Craig_Washington_Ii
  • LilyGarden
    Is it possible to send leads only to customers willing to ship their items to me?
    Hi, I'm a Thumbtack Pro with a video transfer service that involves digitizing home video tapes from customers . I've started off covering my local area where customers can drop off their tapes in person and that's worked out fairly…
    LilyGarden 48 views 8 comments Most recent by DustiO
  • wardlor
    Lead replies not being read?
    Hello! Recently I have had an influx of leads that I have responded to, but the customers have not even read my reply. I am a top pro with a 5 star rating, and I have found many music students on thumbtack, but lately it has gotten …
    wardlor 164 views 4 comments Most recent by TheOneWillFocus
  • That_Tech_Jeff_2023
    Major issues with Thumbtack App
    I have now spoken to more than a dozen potential Thumbtack clients who say they are totally confused by the Thumbtack process, do not like or understand the app, and never see the responses to their requests. Personally, about 90% o…
    That_Tech_Jeff_2023 119 views 5 comments Most recent by That_Tech_Jeff_2023
  • ChicagoMurals
    Free Leads Promotion
    Hi, The other day I received a push notification and email advertising if I increased my maximum weekly allowance by $XX they'd give up to 6 free leads with the highest increase. I then increased for 6 free leads. Since then have ha…
    ChicagoMurals 120 views 1 comment Most recent by DustiO
  • ChicagoMurals
    No Response from Customer Service
    Hello, I have been reaching out to customer service for around a week now with no human response. My profile has been flagged for not meeting community guidelines. I'm not seeing where it's faulty and I havent touched my details sin…
    ChicagoMurals 145 views 4 comments Most recent by DustiO
  • Idesigner74
    Is thumbtack still in business? I stopped getting any leads at all a couple months ago.
    After consistently having a very high closing rate on the project leads I met with, along with a good rating, I suddenly stopped getting any leads at all almost 3 months ago. I spoke with customer service twice a while back and the…
    Idesigner74 269 views 16 comments Most recent by 1Gerbault__
  • DustiO
    2023 Top Pro Summit Event: Special Partnership Offers
    As part of or first annual Top Pro Summit event, we’ve worked with key partners to provide limited time discounts with several of our partners. Based on our findings, pros who work with our partners see faster response times, more l…
    DustiO 189 views 0 comments Started by DustiO
  • LisaP
    Can't do it option
    I've received a lead that indicates the person is "looking for a life coach for a friend", this is not a lead I want to take. What happens if I click the Can't do it option? Will I still be charged? Thank you for the res…
    LisaP 109 views 1 comment Most recent by DustiO
  • Prarich_2
    Request for Payment missing
    I don't see the Request for Payment tab in my messages to the customer. I was able to get part payment as an advance (it is yet to get to my bank though). But when I try to request for balance payment after job is done, I don't see …
    Prarich_2 34 views 3 comments Most recent by DustiO

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