Thumbtack Resources

Discussion List

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  Your questions about Thumbtack Numbers, answered.

  Thank you to everyone who submitted questions and shared feedback with us. We brought your top questions directly to the product team and hosted an AMA to walk through how Thumbtack phone numbers work, what they unlock for pros, and…

  Announcement DustiO 2.1K views 13 comments 1 point Most recent by NewPathJunkRemoval July 9
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  Check out our latest webinar in the on-demand library!

  Hey pros! Yesterday we held our NINTH live webinar of 2024! How exciting is that? If you missed it, don’t worry. Our On-Demand video library is packed with recordings of these webinars We are thrilled to highlight our most recent ad…

  Announcement rileymcgriff 563 views 7 comments 1 point Most recent by ellajack July 2025
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  Your feedback in action: New phone number verification is here.

  Thanks to feedback and insights from pros like you, we're excited to share that new phone number verification is here! Our new customer verification solution uses an identity-matching process to ensure all phone numbers custome…

  Announcement DustiO 988 views 14 comments 3 points Most recent by dblack2xs_ May 2025
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  Help resources: Community, Help Center, and Support

  Hi everyone! I wanted to do a quick re-intro, since many of you are new to the Community. I am Dusti, and I have been at Thumbtack for about 6 1/2 years (crazy how time flies). Before coming to Thumbtack I was a business owner mysel…

  Announcement DustiO 16.4K views 16 comments 2 points Most recent by SME October 2024
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  Customers Can’t See Our Rates Before Contacting Us — This Is Costing Pros Money

  I’d like to share some important feedback about the way pricing is currently displayed to customers. Previously, customers could see a Pro’s hourly rate before contacting them. This was extremely helpful because customers could imme…

  ArthurHandyman 371 views 20 comments 5 points Most recent by unknown October 16
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  Blocking just a time period (not the entire day) on the calendar

  Hi everyone, this used to be easy to do, but I don't see how to block a set of time (such as 10:00-4:00) on my calendar to avoid paying for unwanted leads. I've tried this on both my desktop and my phone. Can anyone advise…

  Answered ladyvincenza 885 views 43 comments 1 point Most recent by ArvinC October 13
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  “Get Quotes From Top 3 Pros” Button - Damaging Conversion and Lead Quality

  “Get Quotes From Top 3 Pros” Button — Damaging Conversion and Lead Quality I’ve been using Thumbtack for years and have invested a significant amount of money into building our presence on the platform - hundreds of reviews, a stron…

  korss0707 204 views 11 comments 2 points Most recent by ArvinC October 13
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  Let Customers Choose between an Individual Professional and a Service Company

  I think Thumbtack could improve matching by distinguishing between independent professionals and service companies. This could be applicable across many different industries. Take house cleaning as one example. There can be very dif…

  korss0707 57 views 4 comments 0 points Most recent by ArvinC October 13
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  Why do we get charged for leads if a client takes it upon themselves to reach out directly to us?

  This direct lead system is extremely flawed. We shouldn't be charged for unsolicited messages from users. This policy needs to be changed. I used this service a few years ago and it worked well but I don't remember being c…

  Reality_AV1 22 views 1 comment 0 points Most recent by ArvinC October 9
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  Why do I receive direct leads where customer's budget is less than half my published rates?

  I keep getting direct leads where the customer's budget is half or less than half my published rates. I feel this is an issue that can be easily filtered on the back end but is left unaddressed because it's profitable for …

  Triple8Dj 112 views 3 comments 0 points Most recent by Reality_AV1 October 9
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  ATTENTION PROS & THUMBTACK: Phone numbers removed from sensitive services leads – give them back

  As per Thumbtack… Starting today we'll stop sharing customers personal phone numbers on leads in sensitive categories - Oct 5 Thumbtack just made counseling and therapy leads nearly worthless. Pros in these categories need to …

  JeffChaffee 59 views 0 comments 0 points Started by JeffChaffee October 7
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  Lead quality and the easy button

  I know Thumbtack is concerned with the quality of the leads, and rightfully so. If people are not actually hiring pros on the platform then there's no reason for us to throw our good money away. I've been thinking about…

  DippyDawg 96 views 2 comments 2 points Most recent by korss0707 September 21
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  Feedback About Premature Review Requests

  I’d like to share some feedback about the automatic reminders encouraging Pros to ask customers for reviews shortly after receiving a lead. 　　I frequently receive a new lead, and only about 10 minutes later Thumbtack sends me a me…

  ArthurHandyman 53 views 3 comments 1 point Most recent by ArthurHandyman September 15
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  New Thumbtack Number System Negativity Effecting Business

  I was actually Thumbtacks first personal training professional. Ever since Thumbtack moved to it's new phone number system I have not received any leads. Thumbtack failed to take into account that people do not answer masked nu…

  Onyedikachi_Ibeji 58 views 2 comments 0 points Most recent by MyCleanCharlotteMaid September 10
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  Account Deactivated for Being “Linked” to a Business I Have Never Been Associated With — Please Help

  Hi everyone, I’m hoping someone in the Thumbtack Community — especially a moderator — can please help point me in the right direction or look into what happened with my account. My established Thumbtack Pro account was unexpected…

  empireeliteco 66 views 3 comments 0 points Most recent by ArvinC September 8
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  Leads completely dissappeared

  Hi Folks I know I'm not the only one I've read through thread after thread on this. Can someone help. We went from booking 5-10 new jobs per day from Thumbtack to zero. Not almost zero. Literally zero new leads. I see so…

  rohang 207 views 11 comments 2 points Most recent by MyCleanCharlotteMaid August 21
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  Preset Jobs

  Will someone explain how the preset jobs work? I noticed it on the app and I want to make sure it's something I want to add to my business.

  Answered ✓ Sherry6 146 views 5 comments 0 points Most recent by Sherry6 August 20
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  Transparency for Clients about lead costs

  I am so frustrated. I am losing money to Thumbtack because customers won't follow through after I offer my time and services to set up the work connection. They stop communicating. I wonder if they are encouraged to reach ou…

  Jeany 181 views 6 comments 1 point Most recent by DustiO August 6
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  How do you respond when a customer asks, “How much is this going to cost?”

  Hey Pro Community! I’d love to hear directly from you about what works best in real customer conversations. When a customer leads with, “How much is this going to cost?”, how do you usually respond? Do you give a price right away, a…

  KendlJ 1.1K views 21 comments 2 points Most recent by unknown August 5
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  Remove Direct Leads

  I'd like to remove the direct leads function and just receive the general leads that you pay ONLY if the prospect replies. The direct leads are not working out.

  Answered vroomer64 532 views 12 comments 0 points Most recent by ArvinC August 3
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  No leads?

  @DustiO I think my thumbtack profile as a pro is not working. I have not got any leads in a while and where i live there is alot of demand for cleaners right now. Can you look into it for me? Please

  Answered KuyGasena04 227 views 7 comments 0 points Most recent by MyCleanCharlotteMaid July 28
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  How Often Should You Schedule House Cleaning?

  One of the most common questions homeowners ask is, "How often should I have my home professionally cleaned?" There isn't a single answer because every home is different. The right schedule depends on your household s…

  Question MyCleanCharlotteMaid 64 views 0 comments 1 point Started by MyCleanCharlotteMaid July 16
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  Question for our cleaning professionals.

  Do you offer vacation rental (i.e. Airbnb) cleanings? If so, do you charge customers a different rate compared to a standard cleaning? Higher or lower? If this is a service you offer and you have any insight, drop it in the comments…

  DustiO 753 views 11 comments 1 point Most recent by MyCleanCharlotteMaid July 8
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  [Resource of the week] Make the most of your profile video series.

  In this week's video series, learn about the many ways you can improve your profile in order to appear higher in search results and give customers more insight into how you work. This series consists of eight short videos:  Sta…

  FRichardson 398 views 8 comments 2 points Most recent by ArvinC July 7