Thumbtack Resources
The home base for all things Thumbtack.
Discussion List
-
2023 Top Pro Summit Event: Special Partnership OffersAs part of or first annual Top Pro Summit event, we’ve worked with key partners to provide limited time discounts with several of our partners. Based on our findings, pros who work with our partners see faster response times, more l… -
Is thumbtack still in business? I stopped getting any leads at all a couple months ago.After consistently having a very high closing rate on the project leads I met with, along with a good rating, I suddenly stopped getting any leads at all almost 3 months ago. I spoke with customer service twice a while back and the… -
Can't do it optionI've received a lead that indicates the person is "looking for a life coach for a friend", this is not a lead I want to take. What happens if I click the Can't do it option? Will I still be charged? Thank you for the res…
-
Request for Payment missingI don't see the Request for Payment tab in my messages to the customer. I was able to get part payment as an advance (it is yet to get to my bank though). But when I try to request for balance payment after job is done, I don't see …
-
Phone Number ValidationAs Thumbtack's trust & safety teams work to keep the platform safe and fair I encourage them to consider validating customer's phone numbers upon service request. Pros who decide to use thumbtack to promote their companies are r…
-
Is it possible to get jobs for multiple areas for one Business?Hello, everyone. I have a Home Moving Business that is based out of Orange County California. I am looking to setup a second area of business in the Menifee area. I am wondering if this is possible to do or if there is a suggeste…
-
Customer supportHey I'm attempting to speak with support I've been on hold for 57min. Is there a better line to call anyone know?
-
How Does One Go About Changing Rate/Hr?I can't seem to find the rate edit button in my profile... Please help! Thanks in advance!
-
I'm hidden! Portrait Photography (Justin Borja)I have an issue being unable to be seen on the Thumbtack portrait section. It seems like my entire page has been hidden and I can only see myself when it's filtered to "My home, venue, etc." I can share screen shots, on th…
-
Customer supportas many other users I received a fake lead. Paid $45.00 plus. Customer never responded, I tried calling them and the number is disconnected. I requested a refund and it got declined. I have tried contacting via text the customer ser…
-
Refund policy questionWhat is the refund policy for a lead that never reads/responds to anything? I have a lead that only contacted me. I've messaged him twice and texted him and he hasn't read or responded to anything. What can I do about that?
-
Thumbtack Help!?Is anyone else having the same incredibly frustrating issue of not being able to get a hold of AN ACTUAL PERSON that UNDERSTANDS you, like how Thumbtack USED TO BE? I cant even believe I am finding myself HERE venting about this. W…
-
Rate ClientsWhy doesn't Thumbtack allow customers to be rated? I've received an unwarranted review and now I live in fear of my clients. Uber figured this out years ago but if you don't allow both sides to rate each other, you create a lopsided… -
Instant bookingsI’ve had several people instant book me recently. The customers canceled but I don’t get refunded. I even submitted a refund request and got the automated response that it didn’t qualify for a refund. One of the ladies wanted an…
-
Did you know you can get paid right in the Thumbtack app?Everyone loves getting paid. Did you know you can request and receive payments from customers in just a few easy steps — without ever leaving Thumbtack? All you have to do is set up Direct Deposit. We know that Thumbtack customers f…
-
-
How do I delete or remove a service category? How do I start a separate business profile?I contacted Thumbtack about this issue but have not received a response yet. I am a residential real estate attorney and I do estate planning. I added Notary Services BUT I don't believe people will hire an attorney to provide notar…
-
RefundsRefunds aren’t being honored with thumbtack. When a customer doesn’t respond and when we pay for direct leads. We should be refunded or at least free leads to make up for our loses. This is all pros issue and it’s still not being r…
-
Misleading search results create hassles for customers and pros who work remotely.Thumbtack has got me a lot of business. I'm pleased that I show up high in search results. But several times a week I have to request a refund, and each time I almost invariably get it. The attached pic explains. Customers often… -
Announcing a new integration with Signpost: All your leads in one place.We’re excited to announce our partnership with Signpost. Using Thumbtack and Signpost together helps you respond instantly to potential customers and simplify communications by managing all your leads and conversations in a single p…
-
Pro Newsletter & EmailsHi everyone! For those who I didn't get a chance to meet at CommuniTEA yesterday, I'm Aleisha and I am on the Engagement Marketing team here at Thumbtack. I'm responsible for some of the emails and push notifications you get! There… -
Thumbtack Direct DepositDoes anyone know the particulars about Thumbtack's direct deposit means of getting paid? Are there fees for direct deposit? When they start offering credit card payments, what will the fees be? I now see Thumbtack is using Stripe fo…
-
Incorrectly Inflated Response TimesAnyone else have the issue that Thumbtack is showing a response times 15 to 20 min more than reality? When I respond within 1-2min of receiving the lead, the messages list shows that it was 4-6min, but the lead info says "You r…
-
I'm swimming with the big fish!!!!I have a couple of subjects, hope that's fine. First I am so impressed by the numbers of Pros in our classification - Wedding Officiant. Hundreds of services performed, cost is reasonable, reviews ...you get the idea. Bottom line…
Resources
Welcome! Check out our Community Code of Conduct. (review here)