Thumbtack Resources

The home base for all things Thumbtack.

Discussion List

  • DustiO
    2023 Top Pro Summit Event: Special Partnership Offers
    As part of or first annual Top Pro Summit event, we’ve worked with key partners to provide limited time discounts with several of our partners. Based on our findings, pros who work with our partners see faster response times, more l…
    Announcement DustiO 21 views 0 comments Started by DustiO
  • Idesigner74
    Is thumbtack still in business? I stopped getting any leads at all a couple months ago.
    After consistently having a very high closing rate on the project leads I met with, along with a good rating, I suddenly stopped getting any leads at all almost 3 months ago. I spoke with customer service twice a while back and the…
    Idesigner74 73 views 12 comments Most recent by 1Gerbault__
  • LisaP
    Can't do it option
    I've received a lead that indicates the person is "looking for a life coach for a friend", this is not a lead I want to take. What happens if I click the Can't do it option? Will I still be charged? Thank you for the res…
    LisaP 18 views 1 comment Most recent by DustiO
  • Prarich_2
    Request for Payment missing
    I don't see the Request for Payment tab in my messages to the customer. I was able to get part payment as an advance (it is yet to get to my bank though). But when I try to request for balance payment after job is done, I don't see …
    Prarich_2 18 views 3 comments Most recent by DustiO
  • NathansHaulingpros
    Phone Number Validation
    As Thumbtack's trust & safety teams work to keep the platform safe and fair I encourage them to consider validating customer's phone numbers upon service request. Pros who decide to use thumbtack to promote their companies are r…
    NathansHaulingpros 53 views 7 comments Most recent by SoCalComputerSvcs_1
  • michaelsonmovingco
    Is it possible to get jobs for multiple areas for one Business?
    Hello, everyone. I have a Home Moving Business that is based out of Orange County California. I am looking to setup a second area of business in the Menifee area. I am wondering if this is possible to do or if there is a suggeste…
    michaelsonmovingco 14 views 1 comment Most recent by DustiO
  • NathansHaulingpros
    Customer support
    Hey I'm attempting to speak with support I've been on hold for 57min. Is there a better line to call anyone know?
    NathansHaulingpros 29 views 2 comments Most recent by Mattacus
  • pr660
    How Does One Go About Changing Rate/Hr?
    I can't seem to find the rate edit button in my profile... Please help! Thanks in advance!
    pr660 59 views 3 comments Most recent by DustiO
  • BorjaVisuals
    I'm hidden! Portrait Photography (Justin Borja)
    I have an issue being unable to be seen on the Thumbtack portrait section. It seems like my entire page has been hidden and I can only see myself when it's filtered to "My home, venue, etc." I can share screen shots, on th…
    BorjaVisuals 57 views 16 comments Most recent by BorjaVisuals
  • RAB
    Customer support
    as many other users I received a fake lead. Paid $45.00 plus. Customer never responded, I tried calling them and the number is disconnected. I requested a refund and it got declined. I have tried contacting via text the customer ser…
    RAB 45 views 2 comments Most recent by DustiO
  • PhilJohnson
    Refund policy question
    What is the refund policy for a lead that never reads/responds to anything? I have a lead that only contacted me. I've messaged him twice and texted him and he hasn't read or responded to anything. What can I do about that?
    PhilJohnson 119 views 7 comments Most recent by SoCalComputerSvcs_1
  • PaintlyMI
    Thumbtack Help!?
    Is anyone else having the same incredibly frustrating issue of not being able to get a hold of AN ACTUAL PERSON that UNDERSTANDS you, like how Thumbtack USED TO BE? I cant even believe I am finding myself HERE venting about this. W…
    PaintlyMI 54 views 5 comments Most recent by SoCalComputerSvcs_1
  • AngelicaVasquez
    Rate Clients
    Why doesn't Thumbtack allow customers to be rated? I've received an unwarranted review and now I live in fear of my clients. Uber figured this out years ago but if you don't allow both sides to rate each other, you create a lopsided…
    AngelicaVasquez 146 views 14 comments Most recent by SoCalComputerSvcs_1
  • DanielGoodpaster
    Instant bookings
    I’ve had several people instant book me recently. The customers canceled but I don’t get refunded. I even submitted a refund request and got the automated response that it didn’t qualify for a refund. One of the ladies wanted an…
    DanielGoodpaster 24 views 2 comments Most recent by SoCalComputerSvcs_1
  • DustiO
    Did you know you can get paid right in the Thumbtack app?
    Everyone loves getting paid. Did you know you can request and receive payments from customers in just a few easy steps — without ever leaving Thumbtack? All you have to do is set up Direct Deposit. We know that Thumbtack customers f…
    DustiO 156 views 12 comments Most recent by DustiO
  • nathanbolt12
    nathanbolt12 33 views 1 comment Most recent by nathanbolt12
  • DuPageAttorney
    How do I delete or remove a service category? How do I start a separate business profile?
    I contacted Thumbtack about this issue but have not received a response yet. I am a residential real estate attorney and I do estate planning. I added Notary Services BUT I don't believe people will hire an attorney to provide notar…
    DuPageAttorney 21 views 2 comments Most recent by DustiO
  • ChinMaster
    Refunds aren’t being honored with thumbtack. When a customer doesn’t respond and when we pay for direct leads. We should be refunded or at least free leads to make up for our loses. This is all pros issue and it’s still not being r…
    ChinMaster 375 views 7 comments Most recent by Jami_JConcepts_55
  • Mac_House_Calls_NYC
    Misleading search results create hassles for customers and pros who work remotely.
    Thumbtack has got me a lot of business. I'm pleased that I show up high in search results. But several times a week I have to request a refund, and each time I almost invariably get it. The attached pic explains. Customers often…
    Mac_House_Calls_NYC 49 views 1 comment Most recent by WDodson
  • DustiO
    Announcing a new integration with Signpost: All your leads in one place.
    We’re excited to announce our partnership with Signpost. Using Thumbtack and Signpost together helps you respond instantly to potential customers and simplify communications by managing all your leads and conversations in a single p…
    DustiO 59 views 1 comment Most recent by DustiO
  • AForde
    Pro Newsletter & Emails
    Hi everyone! For those who I didn't get a chance to meet at CommuniTEA yesterday, I'm Aleisha and I am on the Engagement Marketing team here at Thumbtack. I'm responsible for some of the emails and push notifications you get! There…
    AForde 25 views 1 comment Most recent by DustiO
  • JillV
    Thumbtack Direct Deposit
    Does anyone know the particulars about Thumbtack's direct deposit means of getting paid? Are there fees for direct deposit? When they start offering credit card payments, what will the fees be? I now see Thumbtack is using Stripe fo…
    JillV 74 views 6 comments Most recent by WDodson
  • TechnikEnterprises
    Incorrectly Inflated Response Times
    Anyone else have the issue that Thumbtack is showing a response times 15 to 20 min more than reality? When I respond within 1-2min of receiving the lead, the messages list shows that it was 4-6min, but the lead info says "You r…
    TechnikEnterprises 25 views 4 comments Most recent by TechnikEnterprises
  • KTV_2022
    I'm swimming with the big fish!!!!
    I have a couple of subjects, hope that's fine. First I am so impressed by the numbers of Pros in our classification - Wedding Officiant. Hundreds of services performed, cost is reasonable, reviews get the idea. Bottom line…
    KTV_2022 13 views 1 comment Most recent by DustiO