Thumbtack Resources

The home base for all things Thumbtack.

Discussion List

  • rileymcgriff
    Why we started hosting webinars
    Howdy!  My name is Riley and I’m coming at you from the beautiful state of Texas. I’m a Senior Writer on the Pro and Customer Education team here at Thumbtack, and I’m so excited to be writing to you today. As some of you may have…
    Announcement rileymcgriff 23 views 1 comment Most recent by psieker
  • barchard
    Your First Two Weeks on Thumbtack!
    🌟 Attention New Pros 🌟 First of all, welcome. We’re so happy you’re here. My name is Brittany! Secondly, we understand that starting something new can be tricky, and we're here to help ease your transition. We wanted to share a help…
    Announcement barchard 28 views 2 comments Most recent by psieker
  • barchard
    New Webinar Series for Pros
    Hi, Thumbtack Community! We’re so excited to be announcing an all-new webinar series that'll be hosted right here in our Thumbtack Pro Community.  These webinars will be open to all pros who are looking to dive into the world of Thu…
    Announcement barchard 637 views 4 comments Most recent by rschnepf13
  • psieker
    Don’t miss the "How to Target Your Ideal Customers" webinar on 4/18
    Hey there! Just wanted to remind everyone about an upcoming webinar that can help take your business to the next level. The event is titled How to Target Your Ideal Customers and will take place tomorrow, April 18th.  This webinar i…
    psieker 23 views 2 comments Most recent by DustiO
  • NextLevelChimneys
    Lack of Leads
    I have not gotten a single lead since October 2, 2023. I may have had my profile as unviewable for a few of these months, but I believe the majority of the time I have been viewable. I received Top Pro in 2021 and then everything se…
    NextLevelChimneys 33 views 3 comments Most recent by DustiO
  • DustiO
    [Resource of the Week] Webinar: How To Target Your Ideal Customers
    Join us for another live webinar - How To Target Your Ideal Customers, where you'll learn strategies to target the customers you want, effectively. By implementing the strategies covered, you'll attract more of your ideal customers,…
    DustiO 171 views 4 comments Most recent by DustiO
  • arvtoon
    Adding a Payment Method
    I recently removed my current payment method for a couple of months, as a precautionary measure, because I was busy and wouldn't be using Thumbtack for that time. Now I'm trying to add my credit card back to my account and the site…
    arvtoon 20 views 2 comments Most recent by DustiO
  • CaileeM
    [Resource of the week] Service Titan integration
    I'm excited to share that we have officially launched a partnership with ServiceTitan. This partnership helps Thumbtack pros across many trades more efficiently manage all their leads and bookings through their connected ServiceTita…
    CaileeM 45 views 0 comments Started by CaileeM
  • Jennifer_Longociu
    Suggestion: Can we get sound to indicate a new lead?
    Hello! Sometimes I'm not looking at my phone during the work day, so I would like a "ding" or "ping" (some kind of sound) to indicate when a new lead comes through, so I can respond faster. Is that something tha…
    Jennifer_Longociu 38 views 3 comments Most recent by DustiO
  • FRichardson
    [Resource of the week] Front Desk.
    What is Front Desk? In this video, you will learn about Front Desk—what it is, its cost, and how to get started. We also have several other great videos that you can watch — check out our Video Library!
    FRichardson 25 views 0 comments Started by FRichardson
  • Jingjun
    Top Pro Not searchable
    As the top pro in my category, I'm not searchable at the moment, while others are even when they are out of budget. They will still show up with "limited availability" banner. This has happened to me repeatedly. Please fix!
    Jingjun 39 views 2 comments Most recent by Jingjun
  • pedrojales
    [RECORDINGS] Webinar Series for Pros
    Explore our archive of past live webinars here! For details on upcoming sessions and registration links, please check out this post. First Impressions Matter February 13th, 2024 at 12 pm Eastern/9 am Pacific. Hosted by: Pedro Jales…
    pedrojales 143 views 0 comments Started by pedrojales
  • FRichardson
    [Resource of the week] Communicating with customers.
    The way you communicate with customers is important. This week's video series is full of great tips for effectively interacting with customers — to help you put your best foot forward, and win more jobs. The series consists of four …
    FRichardson 29 views 0 comments Started by FRichardson
  • HELP
    Anyone having problems talking or chatting to a TT Rep?
    Anyone having problems talking or chatting to a TT Rep? Been trying since 1-9 and finding texts / chats don't get answered and no Rep live #s. I had an Instant Booking cancel after just 2 days and charged 40.00. Are we required to t…
    HELP 155 views 8 comments Most recent by RDCushing
  • FRichardson
    [Resource of the week] Make the most of your profile video series.
    In this week's video series, learn about the many ways you can improve your profile in order to appear higher in search results and give customers more insight into how you work. This series consists of eight short videos:  Stand ou…
    FRichardson 28 views 0 comments Started by FRichardson
  • DMS1536
    Poor customer service
    I am frustrated that I cannot speak with a live person. I keep getting leads that I am blocked from because Thumbtack indicates my card is not working. checked with the bank and the card is working. I finally get a good lead and I c…
    DMS1536 25 views 0 comments Started by DMS1536
  • Vincent_Close
    Background check not working
    Anyone else having issues with getting the background check? I enter my information in and all it returns is "serverError".
    Vincent_Close 106 views 8 comments Most recent by DustiO
  • rallycat
    Service "not available" to add on pro, but comes up when I search as a customer
    Help! I'm a new yoga teacher and trying to add my services to my pro account, but nothing comes up yoga related at all when I try to add a new service (so according to Thumbtack, it's "not available as a service") but when…
    rallycat 18 views 0 comments Started by rallycat
  • Abriggs
    Thumbtack Refunds Denied Even though Job isn’t in the area
    I use to have no problem getting refunds approved from thumbtack. I use to be able to screen shot conversations and submit to Thumbtack Support. The last time I tried they told me I need to submit the conversations on thumbtack mess…
    Abriggs 84 views 4 comments Most recent by Abriggs
  • FRichardson
    [Resource of the Week] Target the jobs you want.
    Learn how to set your targeting preferences to make sure you are only getting leads for jobs you want to do.  The series consists of three videos:  Set your travel areas — Let Thumbtack know where you want to work  Set your job pref…
    FRichardson 42 views 0 comments Started by FRichardson
  • Cleanertoppro7
    Instant booking should be refunded when a customer cancels.
    The 15min rule is a joke! Instant bookings should be refunded back immediately upon a customers cancellation. We are paying for instant booking & high prices for all leads, they should at least be refunded when an instant book …
    Cleanertoppro7 347 views 15 comments Most recent by Dave
  • Thermatechhvac
    Trying to get in contact with someone over phone
    Is there a way I could get in contact with thumbtack over the phone . Spanish gets me someone but English just hangs up the phone or I get a stubborn text rep . I got charged for a lead that wasn’t on my targeted preferences and it …
    Thermatechhvac 54 views 1 comment Most recent by DustiO
  • NorcalAandC
    Refunds
    I can see lot of people talking about it . Thumbtack should be more real when analyzing refund requests . So many costumers don’t respond, click by mistake and etc . But thumbtack keep charging us without any chance
    NorcalAandC 59 views 1 comment Most recent by Matt
  • FRichardson
    [Resource of the Week] Show off your strengths.
    Once you’ve gotten set up on Thumbtack, one of your first steps should be to strengthen your profile. Customers rely on what they see in your profile not only to showcase the quality work you can deliver, but also to highlight your …
    FRichardson 90 views 1 comment Most recent by Matt
  • Great_Greg
    Not showing up in search
    I’m not showing up in search results for one of my services . I currently have four, the other three services are showing and I’m near the top. But, with my targeting on and my price per lead above recommended, I still do not show u…
    Great_Greg 37 views 1 comment Most recent by Jeff_jtv2020
  • michaelsonmovingco
    Is it possible to get jobs for multiple areas for one Business?
    Hello, everyone. I have a Home Moving Business that is based out of Orange County California. I am looking to setup a second area of business in the Menifee area. I am wondering if this is possible to do or if there is a suggeste…
    michaelsonmovingco 579 views 11 comments Most recent by DustiO
  • Waterstrength
    NO support, No Agents, Automated Messages
    What is going on here, am a pro, great reviews and work very hard for my Thumbtack customer, but what is going on. No support, I call says we are closed, reach us at regular buisness our no matter what time I call. There's no one to…
    Waterstrength 60 views 0 comments Started by Waterstrength
  • DustiO
    Help resources: Community, Help Center, and Support
    Hi everyone! I wanted to do a quick re-intro, since many of you are new to the Community. I am Dusti, and I have been at Thumbtack for about 6 1/2 years (crazy how time flies). Before coming to Thumbtack I was a business owner mysel…
    DustiO 258 views 1 comment Most recent by Bretdouglas
  • DustiO
    Instant Book Q&A Video
    We put together a series of videos that cover commonly asked questions about Instant Book, how to get the most out of it, including tips from top Thumbtack pros, as well as feedback we've been hearing and how we're addressing it. Wh…
    DustiO 1.8K views 7 comments Most recent by sgholston75
  • Eryn
    CUSTOMER SUPPORT???
    Is anyone else finding it impossible to get in contact with customer support?? Their chat service is a robot and when you ask for a live representative, they never add someone to the chat…. The support email provides an auto respons…
    Eryn 222 views 8 comments Most recent by Eryn

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