Thumbtack Resources
The home base for all things Thumbtack.
Discussion List
-
Recap: Pro Summit 2026Did you miss the event? Want to hear it all again? You’re in luck, our event recap just dropped. Watch it here: -
Your questions about Thumbtack Numbers, answered.Thank you to everyone who submitted questions and shared feedback with us. We brought your top questions directly to the product team and hosted an AMA to walk through how Thumbtack phone numbers work, what they unlock for pros, and… -
Check out our latest webinar in the on-demand library!Hey pros! Yesterday we held our NINTH live webinar of 2024! How exciting is that? If you missed it, don’t worry. Our On-Demand video library is packed with recordings of these webinars We are thrilled to highlight our most recent ad… -
Your feedback in action: New phone number verification is here.Thanks to feedback and insights from pros like you, we're excited to share that new phone number verification is here! Our new customer verification solution uses an identity-matching process to ensure all phone numbers custome…
-
Help resources: Community, Help Center, and SupportHi everyone! I wanted to do a quick re-intro, since many of you are new to the Community. I am Dusti, and I have been at Thumbtack for about 6 1/2 years (crazy how time flies). Before coming to Thumbtack I was a business owner mysel…
-
ICYMI: 5/23 CommuniTEA Recap our Partnerships & Integrations teamLast week, several members of our Partnerships & Integrations team joined our CommuniTEA session. Our Integrations and Partnerships team is focused on enabling you to more seamlessly run your business concurrently with Thumbtack…
-
The new Phone number situationHi Team! Long-time Thumbtack user here and I am really concerned about not having access to real phone numbers now. I replied to a lead, paid a significant amount of money. They did not reply to my message and when I try to call … -
How real pros are putting our new tools to workWe asked members of our Pro Advisory Board to share how they're using Thumbtack's latest tools and features in their day-to-day work. Hear directly from fellow pros as they share their experiences, what they've learne…
-
Customers Can’t See Our Rates Before Contacting Us — This Is Costing Pros MoneyI’d like to share some important feedback about the way pricing is currently displayed to customers. Previously, customers could see a Pro’s hourly rate before contacting them. This was extremely helpful because customers could imme…
-
Concerns About Incorrect Lead MatchesThis discussion was created from comments split from: Recap: Pro Summit 2026. -
Why do I receive direct leads where customer's budget is less than half my published rates?I keep getting direct leads where the customer's budget is half or less than half my published rates. I feel this is an issue that can be easily filtered on the back end but is left unaddressed because it's profitable for …
-
Blocking just a time period (not the entire day) on the calendarHi everyone, this used to be easy to do, but I don't see how to block a set of time (such as 10:00-4:00) on my calendar to avoid paying for unwanted leads. I've tried this on both my desktop and my phone. Can anyone advise…
-
How Can Pros Obtain a Report of Denied Refunds Caused by Scheduling Conflicts?I've been raising Thumbtack's ongoing calendar issue for months, and I'm now accumulating paid leads I cannot accept because of scheduling conflicts. Thumbtack previously offered Google Calendar integration and hourly…
-
“Get Quotes From Top 3 Pros” Button - Damaging Conversion and Lead Quality“Get Quotes From Top 3 Pros” Button — Damaging Conversion and Lead Quality I’ve been using Thumbtack for years and have invested a significant amount of money into building our presence on the platform - hundreds of reviews, a stron…
-
Let Customers Choose between an Individual Professional and a Service CompanyI think Thumbtack could improve matching by distinguishing between independent professionals and service companies. This could be applicable across many different industries. Take house cleaning as one example. There can be very dif…
-
Why do we get charged for leads if a client takes it upon themselves to reach out directly to us?This direct lead system is extremely flawed. We shouldn't be charged for unsolicited messages from users. This policy needs to be changed. I used this service a few years ago and it worked well but I don't remember being c…
-
ATTENTION PROS & THUMBTACK: Phone numbers removed from sensitive services leads – give them backAs per Thumbtack… Starting today we'll stop sharing customers personal phone numbers on leads in sensitive categories - Oct 5 Thumbtack just made counseling and therapy leads nearly worthless. Pros in these categories need to …
-
Lead quality and the easy buttonI know Thumbtack is concerned with the quality of the leads, and rightfully so. If people are not actually hiring pros on the platform then there's no reason for us to throw our good money away. I've been thinking about…
-
Feedback About Premature Review RequestsI’d like to share some feedback about the automatic reminders encouraging Pros to ask customers for reviews shortly after receiving a lead. I frequently receive a new lead, and only about 10 minutes later Thumbtack sends me a me…
-
New Thumbtack Number System Negativity Effecting BusinessI was actually Thumbtacks first personal training professional. Ever since Thumbtack moved to it's new phone number system I have not received any leads. Thumbtack failed to take into account that people do not answer masked nu…
-
Account Deactivated for Being “Linked” to a Business I Have Never Been Associated With — Please HelpHi everyone, I’m hoping someone in the Thumbtack Community — especially a moderator — can please help point me in the right direction or look into what happened with my account. My established Thumbtack Pro account was unexpected…
-
Leads completely dissappearedHi Folks I know I'm not the only one I've read through thread after thread on this. Can someone help. We went from booking 5-10 new jobs per day from Thumbtack to zero. Not almost zero. Literally zero new leads. I see so…
-
Preset JobsWill someone explain how the preset jobs work? I noticed it on the app and I want to make sure it's something I want to add to my business.
-
Transparency for Clients about lead costsI am so frustrated. I am losing money to Thumbtack because customers won't follow through after I offer my time and services to set up the work connection. They stop communicating. I wonder if they are encouraged to reach ou…
-
How do you respond when a customer asks, “How much is this going to cost?”Hey Pro Community! I’d love to hear directly from you about what works best in real customer conversations. When a customer leads with, “How much is this going to cost?”, how do you usually respond? Do you give a price right away, a…
Resources
- All Categories
- 1.5K Atlanta Pro Community
- 93 Pro AI Hub
- 976 New Pro Hub
- 5 PAB & PPC corner
- 540 Trending topics
- 221 Feedback in Action
- 89 Wins and Recognition
- 21 Tools to help grow & run your business
- Pro Mentorship
- 274 Comunidad en Español
- 3 Featured Events
- 506 On-Demand Webinars
- 207 Network and Collaborate
- 361 Thumbtack Pro Rewards
- 1.9K Business Resources
- 280 Inspiration
- 168 Business Resilience
- 340 Thumbtack Resources
- 666 Community News
Popular Tags
- attorney 156
- document preparation 107
- Spanish Language Instructor 90
- notary 40
- process server 30
- referrals 17
- IPTV Deutschland 3
- IPTV Anbieter 3
- leads 3
- Streaming Deutschland 2
- IPTV 2
- Streaming 2
- Technology 2
- Smart TV 2
- IPTV Norway 1
- IPTV Germany · IPTV Deutschland · Streaming 2026 · Smart TV · Fire TV Stick · Internet TV 1
- Best IPTV Norway 1
- Live IPTV 1
- Tags: IPTV 1
- Online Services 1
- Customer Experience7 1
- Deutsches IPTV 1
- Live TV 1
- IPTV España 1
- IPTV en España 1
Upcoming Events
-
[JOIN US] CommuniTEA: Live Community networking & mentorship
Join us every other Tuesday from 3:00-4:00pm MT for CommuniTEA - 60 minutes of networking with other Thumbtack Pros. Events take place via Google Meet and are meant to be a space for you to connect, share, and encourage your fellow Thumbtack Pros. See you there! (You will join using Google Meet. If you have any questions…
-
First ATL Top Pro Ask Me Anything (AMA)
Join us for an Ask Me Anything with Donald, our first ATL Top Pro guest! Drop your questions in the comments now, then come back starting November 16 to read Donald’s answers and keep the conversation going. Ask about hiring, pricing, managing a team, customer communication, growing on Thumbtack, and more.
-
CommuniTEA: Live Community networking & mentorship
Join us every other Thursday from 10:00-11:00am MT (9am PT, 11am CT, 12pm ET) for CommuniTEA - 60 minutes of networking with other Thumbtack Pros. Events take place via Google Meet and are meant to be a space for you to connect, share, and encourage your fellow Thumbtack Pros. See you there! (You will join using Google…
-
CommuniTEA: Live Community networking & mentorship
Join us every other Tuesday from 3:00-4:00pm MT for CommuniTEA - 60 minutes of networking with other Thumbtack Pros. Events take place via Google Meet and are meant to be a space for you to connect, share, and encourage your fellow Thumbtack Pros. See you there! (You will join using Google Meet. If you have any questions…
Welcome! Check out our Community Code of Conduct. (review here)