Thumbtack Resources

The home base for all things Thumbtack.

Thumbtack Resources

The home base for all things Thumbtack.

Discussion List

  • DustiO
    Your feedback in action: New phone number verification is here.
    Thanks to feedback and insights from pros like you, we're excited to share that new phone number verification is here! Our new customer verification solution uses an identity-matching process to ensure all phone numbers customers pr…
    Announcement DustiO 674 views 14 comments Most recent by dblack2xs_
  • rileymcgriff
    Check out our latest webinar in the on-demand library!
    Hey pros! Yesterday we held our NINTH live webinar of 2024! How exciting is that? If you missed it, don’t worry. Our On-Demand video library is packed with recordings of these webinars We are thrilled to highlight our most recent ad…
    Announcement rileymcgriff 450 views 3 comments Most recent by DustiO
  • DustiO
    Help resources: Community, Help Center, and Support
    Hi everyone! I wanted to do a quick re-intro, since many of you are new to the Community. I am Dusti, and I have been at Thumbtack for about 6 1/2 years (crazy how time flies). Before coming to Thumbtack I was a business owner mysel…
    Announcement DustiO 7.8K views 17 comments Most recent by SME
  • FRichardson
    [Resource of the Week] Target the jobs you want.
    Learn how to set your targeting preferences to make sure you are only getting leads for jobs you want to do.  The series consists of three videos:  Set your travel areas — Let Thumbtack know where you want to work  Set your job pref…
    Announcement FRichardson 84 views 0 comments Started by FRichardson
  • Klarson886
    CEO or CFO contact
    Hello I have a very good friend of mine that needs to get in contact with the CEO Marco Zappacosta or CFO Larry Roseman  of thumbtack or even Krisanna Spotswood he has a issue that he has been dealing with but cannot get answers he …
    Klarson886 6 views 0 comments Started by Klarson886
  • hardwick
    Background Check Server Error
    Every time I've attempted a background check over the past few months, on both Safari and Chrome desktop browsers, both SSN and photo of an ID, I've gotten a "ServorError" badge and can't move forward. Help would be apprec…
    Answered hardwick 4 views 1 comment Most recent by DustiO
  • Hvachoms__1
    Why do we still have to pay for a lead if the customer isn’t responding back
    why should we have to pay for a lead if the customer isn’t responding back and once you finally talk to them they went another company isn’t that concerned double charging for one lead?
    Answered ✓ Hvachoms__1 93 views 4 comments Most recent by CustomHomeCreations
  • PalmerNSC
    Mobile Notary Lead Charges
    Hi everyone, I’m new to both the notary business and Thumbtack, and I wanted to start a discussion to share some of what I’ve experienced so far using this platform to find clients and opportunities. In my opinion, Thumbtack’s lead …
    PalmerNSC 56 views 4 comments Most recent by DustiO
  • Gsaeed1
    Change location
    How can I change the locations where I offer service
    Answered Gsaeed1 10 views 1 comment Most recent by DustiO
  • Gsaeed1
    Is it possible
    Is it possible to request clients that are welling to pay more
    Answered Gsaeed1 6 views 1 comment Most recent by DustiO
  • ChicagoMurals
    Free Leads Promotion
    Hi, The other day I received a push notification and email advertising if I increased my maximum weekly allowance by $XX they'd give up to 6 free leads with the highest increase. I then increased for 6 free leads. Since then have ha…
    ChicagoMurals 834 views 5 comments Most recent by DustiO
  • Jakeolson41
    Jakeolson41 36 views 3 comments Most recent by DustiO
  • Beyondgazephotos
    Lead location preferences is bugged but they won't refund you
    This is a warning to all pros out there, If you ever get a lead outside of the location preferences you have set you will not get anything refunded. I was asked to provide proof of setting up my distance as 25 instead of 50 miles b…
    Beyondgazephotos 16 views 2 comments Most recent by Beyondgazephotos
  • cynbeatty
    Views up, leads down. Why?
    A couple of weeks ago, I updated my profile, number of hires, and gathered several new reviews. My number of views doubled, but I've only gotten one (unresponsive) lead - which is even lower than usual. Any ideas? Also, the info on …
    Answered cynbeatty 99 views 5 comments Most recent by DustiO
  • Gsaeed1
    Thumbtack calendar
    Is there anyway to put on the calendar my booking so that way if I am busy that day I don't get direct lead and get charged for it
    Answered Gsaeed1 25 views 3 comments Most recent by DustiO
  • Guy
    Sudden Drop in Ranking & Exposure on Thumbtack
    Hey everyone, I’ve been a Top Pro for 3 years and was ranked #1 for the last 7 months with 301 reviews and a 4.9-star rating. I also respond to leads in less than a minute to keep my profile competitive. But suddenly, my ranking d…
    Guy 106 views 7 comments Most recent by jhartman
  • NeedRepresentative
    Error submitting responses to reviews
    I am getting this message when responding to reviews. Is there any way I could get a hold of a human that can help me fix this?
    Answered NeedRepresentative 61 views 1 comment Most recent by DustiO
  • FRichardson
    [Resource of the Week] Show off your strengths.
    Once you’ve gotten set up on Thumbtack, one of your first steps should be to strengthen your profile. Customers rely on what they see in your profile not only to showcase the quality work you can deliver, but also to highlight your …
    FRichardson 134 views 2 comments Most recent by DerHilfer_LLC
  • TheNotaryousLLC
    Adding New Services
    Hello! I am a notary and am having difficulty adding services that don't populate in the suggested services menu, i.e. "Fingerprinting" and "Apostille." If anyone has any guidance, that would be helpful. Thank …
    Answered ✓ TheNotaryousLLC 109 views 7 comments Most recent by EVSNotary
  • Rapha
    Response Time / Front Desk
    Is there already an auto-responder tool/app/solution on Thumbtack to help us maintain a fast response time? I have a good conversion rate even if I don't respond within 1 hour, and I usually respond quickly by combining multiple co…
    Rapha 53 views 1 comment Most recent by DerHilfer_LLC
  • Eastnashhandyman
    Notification selections not working
    I should only be receiving notifications (email, push, and text) with customer messages and refunds. But I routinely don’t get these messages, and get texted about opportunities. The only way I know about a new lead is the notificat…
    Eastnashhandyman 16 views 1 comment Most recent by DustiO
  • JMArndt
    Not Recieving New Thumbtack Leads
    I have looked in every section of my PC and phone to ensure everything is turned on TXTs, emails, phone etc but I still don't recieved notifications of new leads. Please advise! Thanks Jeff Arndt House Facts Inspections
    Answered JMArndt 32 views 1 comment Most recent by DustiO
  • mgafar
    Integration with multiple locations
    I am trying to find a third party integration with thumbtack to support all my locations, most integration forces me to choose one location, which integrations will allow me to pull all my leads from all my different locations using…
    Answered mgafar 151 views 2 comments Most recent by DustiO
  • Bricago
    Opp leads with business hidden
    Are customers receiving opportunity lead messages when my business is hidden? When I look at the message portal I never see a blue “read” checkmark next to the quote I send. And I never get replies to these messages. Since I don’t…
    Bricago 29 views 2 comments Most recent by Bricago
  • structuralguy65
    What does Thumbtack do for Pros when a customer goes dark and doesn't pay
    Looking to see what Thumbtack does as far as contacting this person, and what I need to be aware of, prior to calling the police and filing a civil suit. I will more than likely be showing the court the chat log and this person's c…
    structuralguy65 68 views 12 comments Most recent by DustiO
  • TexasPoolGurus
    My views are rising but my leads stopped
    hello! Usually my view to lead ratio is pretty high but now it can be 80 views with only 1-2 leads that doesn’t reply. It can’t be ranking because I’ve been #1 in all of my areas for the past year . I had multiple friends try and bo…
    TexasPoolGurus 38 views 1 comment Most recent by DustiO
  • AnytimeGarageDoor_24
    Notifications
    Hello, I am noticing that new messages are often taking 20 minutes to come in as a notification through email, and sometimes won't come in at all. Is there a way to fix this? I have already attempted to toggle the notification butto…
    Answered AnytimeGarageDoor_24 20 views 1 comment Most recent by DustiO
  • RubyPowell
    Export past leads
    hello, I’m only wanting to export the the phone number & name of my past leads. I don’t want to have to toggle back & forth on the app for each lead. Rather, export all of them at once. Thank you, Ruby Powell
    Answered RubyPowell 116 views 10 comments Most recent by DerHilfer_LLC
  • Ar415
    Thumbtack Pro new update notification glitch
    I have not been able to receive any of my leads ever since this recent update. I’ve updated my phone, deleted the app and reinstalled, contacted thumbtack tech support and I was advised to reach out to Apple. Apple tech support conf…
    Ar415 192 views 2 comments Most recent by JesseG34
  • eskay0201
    Not receiving a notification every time on my phone
    Hi, I usually get a text notification on my phone for a potential lead but I don't always receive it every time. This causes a delayed response with a possibility that the client have chosen someone else. Now I'm left with Thumbtac…
    eskay0201 273 views 7 comments Most recent by DerHilfer_LLC
  • structuralguy65
    Why is this refund denied
    Customer posts in the structural engineering category, but when I speak to him, he's looking for a contractor. I'm not a contractor, so I shouldn't have to pay for this.
    Answered structuralguy65 19 views 1 comment Most recent by DustiO
  • vroomer64
    Remove Direct Leads
    I'd like to remove the direct leads function and just receive the general leads that you pay ONLY if the prospect replies. The direct leads are not working out.
    Answered vroomer64 108 views 5 comments Most recent by unknown
  • STL_Shooter78
    Thumbtack for Non Home Based Services
    Now that Thumbtack is only focusing on home based services, are they going to spinoff the categories for non home based services into a new website and under a different name?
    STL_Shooter78 47 views 2 comments Most recent by STL_Shooter78
  • Harisb123
    Refunds
    I am new to Thumbtack and I have been getting leads that just won't work with me due to many reasons out of my control. I did get all refunds besides 1 and I don't feel like I should be charged for it. Also one more big thing, why d…
    Harisb123 37 views 1 comment Most recent by DustiO

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