Thumbtack Resources

The home base for all things Thumbtack.

Discussion List

  • Msanchez
    Calendar Issues
    First I’m glad to see others posting about the downfalls of thumbtack like refunds, lead price increases, etc. Last few times I tried bringing up thumbtacks fails my post would get deleted.. Now to my issue which I have brought up …
    Msanchez 10 views 1 comment Most recent by DustiO
  • OnTheRockies
    Prices not being shown to potential clients
    I set up my prices and the pricing page says prices are live, yet anywhere from 60-75% of my leads show this: When I brought up this bug a year or so ago, I was told my prices are live and everything looked fine. If that's the case,…
    OnTheRockies 6 views 1 comment Most recent by DustiO
  • Jami_JConcepts_55
    Wording for Customers - Check Availability
    Hello! I’ve brought this up many times over the last two+ years but will bring up again. If we are paying for a direct lead that matches our profile, selected preferences AND our calendar, why is all the messaging to the client say …
    Jami_JConcepts_55 33 views 3 comments Most recent by Jami_JConcepts_55
  • ChinMaster
    Refunds aren’t being honored with thumbtack. When a customer doesn’t respond and when we pay for direct leads. We should be refunded or at least free leads to make up for our loses. This is all pros issue and it’s still not being r…
    ChinMaster 25 views 2 comments Most recent by Jami_JConcepts_55
  • pnyame_13
    Thumbtack Refund Policies & Customer Service is very disappointing
    I have used TT for years and even though I have had my reservations, the site has been good to me and meets my needs. Recently, Thumbtack has taken turn for the worse in following its own refund policies and responding to inquiries …
    pnyame_13 63 views 5 comments Most recent by Tamycan
  • DustiO
    Group Highlight: Home Pros
    If you're tagged in this post, it means you let us know that you are in a home industry category on Thumbtack. I wanted to personally remind all of you that this group for Home Pros exists and that it is a space for you to network, …
    DustiO 87 views 1 comment Most recent by MJR_Services
  • MenfisCreg
    Issues with refunds
    I've been using Thumbtack for many years and it was great experience. But recently I feel like something changed and the Thumbtack cares about money only. I've submitted refunds for leads which are clearly fall under refund policy. …
    MenfisCreg 81 views 13 comments Most recent by DustiO
  • cakenweights
    Anyway to add voice memos?
    I am about to take a vacation for a week & won't be available for sales calls with leads. I wasn't going to turn off services this time, but wanted to add a more personal touch. I have a video recorded with behind the scenes of …
    cakenweights 15 views 1 comment Most recent by DustiO
  • LexingtonDev
    Receiving Direct Leads that really aren't Direct Leads?
    Hey guys! My name is Britney and I am one of the CEO's of Lexington Development! We are a construction, remodeling, contracting, and handyman service based out of Jackson, MS! I just was wanting to know if there are other Pros that …
    LexingtonDev 69 views 2 comments Most recent by LexingtonDev
  • Timur
    Improvements for the app (for the Pros)
    Hi! I'm the Pro (handyman) with 300+ 5 star reviews. I'm here for 1 year already. And I'm not good with some of the moments in the app. My suggestions are: _____ 1. Make the base prices of the Pro more visible to the Customers. Bec…
    Timur 35 views 1 comment Most recent by DustiO
  • cakenweights
    Thumbtack canceling request?
    I was scrolling through my previous conversations & noticed one had been canceled- by thumbtack. Why would thumbtack cancel a job request? If the person wasn’t legit/got a complaint from another pro & therefore they were rem…
    cakenweights 37 views 1 comment Most recent by DustiO
  • AngelicaVasquez
    Rate Clients
    Why doesn't Thumbtack allow customers to be rated? I've received an unwarranted review and now I live in fear of my clients. Uber figured this out years ago but if you don't allow both sides to rate each other, you create a lopsided…
    AngelicaVasquez 79 views 11 comments Most recent by Hooktopi
  • cakenweights
    I got a lead today & it looks like I could see another pros message. I worry that these messages aren’t going to the lead at all. Unfortunately the leads I’ve been getting have been unresponsive lately which worries me if I am p…
    cakenweights 29 views 2 comments Most recent by Azhandyman
  • cakenweights
    Have phone numbers helped anyone? I’d prefer emails.
    I recently came back to using thumbtack as a pro & know about the new phone numbers feature. I am wondering if anyone had actually gotten a response from a prospect through texting/calling when they aren’t “reading” messages on …
    cakenweights 72 views 6 comments Most recent by Mage
  • OnTheRockies
    Another Pro copied my profile
    Recently I worked with a freelance contractor who told me of another pro they worked with who mentioned me by name. I had not heard of this other pro in my industry, and I somewhat regularly check out the competition to see where we…
    OnTheRockies 43 views 1 comment Most recent by DustiO
  • musicmanwiththeplan
    Musicians and Event Professionals on Thumbtack - Paying For Non-responsive Clients
    I am a highly rated musician on Thumbtack with a robust client base. I have used every major online marketplace you can think of to get clientele, and I am highly rated on all of them. I am lucky enough to make 100% of my income thr…
    musicmanwiththeplan 37 views 9 comments Most recent by musicmanwiththeplan
  • d4dkaren
    Collecting Customer Info
    I'd like to gather all my customer contact info to improve my marketing outreach. Is there an easy way to get this info from Thumbtack?
    d4dkaren 88 views 8 comments Most recent by Mage
  • cakenweights
    Personal trainers unable to select gender
    I’ve talked to thumbtack customer service about this multiple times, but wondering if getting it out here & having other ladies share concerns will help. As a female in the fitness space I have been harassed by male clients pre…
    cakenweights 17 views 1 comment Most recent by DustiO
  • Meckell
    Resource of the week: Get reviews [video]
    Hi everyone! This week I wanted to share another video from our Pro Resources library. This video walks you through the basics of how to get reviews on Thumbtack. The intended audience is new pros, but you may find it helpful even i…
    Meckell 37 views 7 comments Most recent by PomeranzLaw