Thumbtack Resources
The home base for all things Thumbtack.
Discussion List
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Check out our latest webinar in the on-demand library!Hey pros! Yesterday we held our NINTH live webinar of 2024! How exciting is that? If you missed it, don’t worry. Our On-Demand video library is packed with recordings of these webinars We are thrilled to highlight our most recent ad… -
Your feedback in action: New phone number verification is here.Thanks to feedback and insights from pros like you, we're excited to share that new phone number verification is here! Our new customer verification solution uses an identity-matching process to ensure all phone numbers custome… -
Help resources: Community, Help Center, and SupportHi everyone! I wanted to do a quick re-intro, since many of you are new to the Community. I am Dusti, and I have been at Thumbtack for about 6 1/2 years (crazy how time flies). Before coming to Thumbtack I was a business owner mysel…
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Lead pricesAnybody else having issues with lead prices going up more than 50% lately? Im paying 20% of what I charge for my service per lead, I need to book 1/5 to cover leads at the moment, its insane. I paid less than $20 per lead last year… -
CROSSOVER INDUSTRIES ISSUES WITH LEADS?I am in the Cesspool and Septic industry, not plumbing. Yet we are in a plumbing category always. The issues always start with plumbing however we do not remove toilets or clear kitchen sinks. WE DO main line clearing. Anything from… -
How to get a new category added?Hi everyone — I’m hoping to get guidance from the Thumbtack team. I operate a niche business that specializes exclusively in funeral planning and celebration-of-life coordination. At the moment, there isn’t a dedicated category for …
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Background check not workingAnyone else having issues with getting the background check? I enter my information in and all it returns is "serverError".
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[Resource of the Week] Show off your strengths.Once you’ve gotten set up on Thumbtack, one of your first steps should be to strengthen your profile. Customers rely on what they see in your profile not only to showcase the quality work you can deliver, but also to highlight your … -
Background checkC'mon guys. Get on the stick. Many have complained of your server error message when trying to perform a background check. I have already tried 10 times with no success. and. asking for a SSN stinks of a scam. Are you sure…
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Lead/Opportunity Details Missing Web vrs AppWhy do the details that the customer provided vary between the app and on the web? We have office staff that work these from a computer not a phone!!! They need to see the customer comments/message. Web: App:
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Linking to my Thumbtack profile from my personal Website?Hi, Is there a social media-esque vector icon (like the tack) that I can add to my personal website's social media area in the footer, to link potential customers directly to my Profile here? Any info helps. Thanks all.
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how do i get supporti have been trying for weeks to get “my setup finished” thumbtack wants a review. i have reviews from other sites that can’t be imported to complete this step. of course afte reading all these other posts, it seems that thumbtack d…
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Sub-Zero & Viking Repair of Calabasas | Calabasas Appliance RepairWe specialize in repairing and maintaining high-end appliance brands such as Sub-Zero, Wolf, Thermador, Miele, Viking, Thor Kitchen, True Residential, and more. We provide expert repair services for all major appliance brands and ty… -
Used to get tons of leads, now I get 0?Hello everyone my question to the community is, am I the only one who feels as if their profile has been flagged or blacklisted? Used to get lots of leads that transferred to jobs and now (even with the max lead prices) I'm ge…
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Unlinking Google ReviewsHello, I originally created one Thumbtack account for my business. Later, after losing access to that original login and believing it was no longer recoverable, I unintentionally created a second account under a different email and …
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Trying to set up a page...getting errors on background checkI'm trying to set up a page to provide graphic design and illustration services but I can't get through the background check. Whether I choose SSN or photo ID, I get an error. Either "severError" or "Sorry, …
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Question for our cleaning professionals.Do you offer vacation rental (i.e. Airbnb) cleanings? If so, do you charge customers a different rate compared to a standard cleaning? Higher or lower? If this is a service you offer and you have any insight, drop it in the comments…
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How do you stop the Partial Match leadsMy Leads portal is getting clogged with partial match leads for services that I am not licensed for. This is insane.
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When you are first starting your business how do gain clients?When you are first starting your business how do gain clients? I'm to gain momentum using Thumbtack and I feel like I'm struggling.
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Issues with leads and being sent for Window Treatment repair-install jobsHi Everyone, I want to know if anyone has encountered this issue. I run a window treatment service and the way our model works is we take care of both procuring the window treatments and installing them. Our policy is that we don�…
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Your Feedback In Action: Refresh your Google Reviews anytime.You asked, we listened. You can now upload up to 100 Google reviews on your Thumbtack profile and refresh them anytime. Find out how to keep your reviews up to date and highlight the work you’re delivering to customers. Learn more.
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Pro Summit Recap: 3 highlights from the 2025 Pro SummitWe had a record number of pros in attendance at last week’s Pro Summit. If you missed the event — don’t stress. Here are 3 highlights from the event so you don’t miss out. During the Pro Advisory Board panel, pros shared tactical in…
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Why do we still have to pay for a lead if the customer isn’t responding backwhy should we have to pay for a lead if the customer isn’t responding back and once you finally talk to them they went another company isn’t that concerned double charging for one lead?
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This needs to be removed from the user interface, or have an on/off toggle switch."The pro will arrive on site and provide a quote." I know Thumbtack will do nothing about this, but does Thumbtack actually believe that we drive to everyone's house or business before providing a quote? Can that be …
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What questions do you have for our senior leadership team? Ask during the Pro Summit.Join us on October 29th at 10am PT, the virtual Pro Summit is back. The event is free and hosted on Zoom. During the event you’ll be able to ask questions to our senior leadership team, so what questions do you have? Drop them below…
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Remote vs On-Site Lead Accuracy — A Fix That Could Save Everyone Time and MoneyHey everyone — Dan here (Enuclea LLC, Stafford VA). I wanted to raise a recurring issue that I think a lot of us have seen: remote job mismatches. Here’s what keeps happening: A client checks “remote,” But their message (if they eve…
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Thumbtack vs. NextDoor AlertsHas anyone tried the NextDoor Alerts? As I understand, they just send a notification to allow me to reach out to the OP for what seems like a very reasonable monthly rate instead of me doom scrolling ND to find potential customers. …
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[Resource of the week] Make the most of your profile video series.In this week's video series, learn about the many ways you can improve your profile in order to appear higher in search results and give customers more insight into how you work. This series consists of eight short videos: Sta…
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Pro Advisory Board Announcement Sans Legal VoicesI recently received the email regarding the announcement of the pro advisory board. There are no legal perspectives. This impacts the pro side experience of the app. For years, I have struggled with the way TT gains potential client…
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How are your leads lately?Hey everyone, can you guys share how good the leads that you getting during the past 1-2 months. Just interesting how it goes for others. And how about ROI?
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HVACI have a HVAC company for 13 years Was getting a lot of leads From Angie. ROI is horrible and maybe 90 percent of leads don’t call back, text or email. Just signed up today on Thumbtack Any words of advice for HVAC contractors?
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Fun drama threadGentleman reached out to us through Thumbtack, we sent a proposal, did the work (structural assessment), and he paid. He then tried to use our report to get a license with the state. State denied him, because even the report said th…
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