Thumbtack Resources
The home base for all things Thumbtack.
Discussion List
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Check out our latest webinar in the on-demand library!Hey pros! Yesterday we held our NINTH live webinar of 2024! How exciting is that? If you missed it, don’t worry. Our On-Demand video library is packed with recordings of these webinars We are thrilled to highlight our most recent ad… -
[Resource of the week] Make the most of your profile video series.In this week's video series, learn about the many ways you can improve your profile in order to appear higher in search results and give customers more insight into how you work. This series consists of eight short videos: Stand ou… -
[Resource of the Week] Show off your strengths.Once you’ve gotten set up on Thumbtack, one of your first steps should be to strengthen your profile. Customers rely on what they see in your profile not only to showcase the quality work you can deliver, but also to highlight your …
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Your feedback in action: New phone number verification is here.Thanks to feedback and insights from pros like you, we're excited to share that new phone number verification is here! Our new customer verification solution uses an identity-matching process to ensure all phone numbers customers pr… -
Help resources: Community, Help Center, and SupportHi everyone! I wanted to do a quick re-intro, since many of you are new to the Community. I am Dusti, and I have been at Thumbtack for about 6 1/2 years (crazy how time flies). Before coming to Thumbtack I was a business owner mysel…
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General Contractors?How do we set up our account and use it well for our marketing efforts? Thanks for answering and we would love to connect with someone who can introduce us to this wonderful platform. -
Super Low Lead Volume. Anyone Else?Hi, Running an irrigation business in Houston. This time of the year is our busiest season, mostly all because of Thumbtack leads. This years leads have floored. Only 5 in June vs 28 same time last year. Anyone experienced anything …
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Review with inaccurate statementsWhat is the TT policy on statements in reviews that can be proven false via screen grabs directly from the lead themself? If what is said in the message is X and their review says Y does that violate your review terms of service an…
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Should we go to a new leads website!?I have been on thumbtack for 2.5 years now and the quality is going down and really hurting us business owners while they just make tons of money. Is there another site we can use and all migrate to instead of thumbtack!? They need …
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[Resource of the week] Communicating with customers.The way you communicate with customers is important. This week's video series is full of great tips for effectively interacting with customers — to help you put your best foot forward, and win more jobs. The series consists of four …
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How do I change my auto-reply? This is separate from the quick repliesA while ago, I got an email from Thumbtack about partnering with a major retail company to help drive new leads. They asked if I wanted to set up an automatic message for clients who send direct leads. I replied with the message, an…
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How do I get reimbursement for incorrect leads?I just got a lead for a wedding over 300 miles from my location, even though my profile says I won't do weddings more than 50 miles from my home. The groom mistakenly entered the wrong zip code. How do I get a refund?
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turn off exact match leads? (architecture)Can someone tell me how to turn off direct leads? i.e. the ones Thumbtack autosends pros? I'd much rather prefer replying to opportunities & having clients contact me directly, not being auto matched. I can't figure out how t…
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Free Leads PromotionHi, The other day I received a push notification and email advertising if I increased my maximum weekly allowance by $XX they'd give up to 6 free leads with the highest increase. I then increased for 6 free leads. Since then have ha… -
The new Phone number situationHi Team! Long-time Thumbtack user here and I am really concerned about not having access to real phone numbers now. I replied to a lead, paid a significant amount of money. They did not reply to my message and when I try to call …
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Background Check Server ErrorEvery time I've attempted a background check over the past few months, on both Safari and Chrome desktop browsers, both SSN and photo of an ID, I've gotten a "ServorError" badge and can't move forward. Help would be apprec…
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Why do we still have to pay for a lead if the customer isn’t responding backwhy should we have to pay for a lead if the customer isn’t responding back and once you finally talk to them they went another company isn’t that concerned double charging for one lead?
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Mobile Notary Lead ChargesHi everyone, I’m new to both the notary business and Thumbtack, and I wanted to start a discussion to share some of what I’ve experienced so far using this platform to find clients and opportunities. In my opinion, Thumbtack’s lead …
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Change locationHow can I change the locations where I offer service
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Is it possibleIs it possible to request clients that are welling to pay more
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Lead location preferences is bugged but they won't refund youThis is a warning to all pros out there, If you ever get a lead outside of the location preferences you have set you will not get anything refunded. I was asked to provide proof of setting up my distance as 25 instead of 50 miles b…
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Views up, leads down. Why?A couple of weeks ago, I updated my profile, number of hires, and gathered several new reviews. My number of views doubled, but I've only gotten one (unresponsive) lead - which is even lower than usual. Any ideas? Also, the info on …
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Thumbtack calendarIs there anyway to put on the calendar my booking so that way if I am busy that day I don't get direct lead and get charged for it
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Sudden Drop in Ranking & Exposure on ThumbtackHey everyone, I’ve been a Top Pro for 3 years and was ranked #1 for the last 7 months with 301 reviews and a 4.9-star rating. I also respond to leads in less than a minute to keep my profile competitive. But suddenly, my ranking d…
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Error submitting responses to reviewsI am getting this message when responding to reviews. Is there any way I could get a hold of a human that can help me fix this?
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Adding New ServicesHello! I am a notary and am having difficulty adding services that don't populate in the suggested services menu, i.e. "Fingerprinting" and "Apostille." If anyone has any guidance, that would be helpful. Thank …
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Response Time / Front DeskIs there already an auto-responder tool/app/solution on Thumbtack to help us maintain a fast response time? I have a good conversion rate even if I don't respond within 1 hour, and I usually respond quickly by combining multiple co…
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Notification selections not workingI should only be receiving notifications (email, push, and text) with customer messages and refunds. But I routinely don’t get these messages, and get texted about opportunities. The only way I know about a new lead is the notificat…
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Not Recieving New Thumbtack LeadsI have looked in every section of my PC and phone to ensure everything is turned on TXTs, emails, phone etc but I still don't recieved notifications of new leads. Please advise! Thanks Jeff Arndt House Facts Inspections
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Integration with multiple locationsI am trying to find a third party integration with thumbtack to support all my locations, most integration forces me to choose one location, which integrations will allow me to pull all my leads from all my different locations using… -
Opp leads with business hiddenAre customers receiving opportunity lead messages when my business is hidden? When I look at the message portal I never see a blue “read” checkmark next to the quote I send. And I never get replies to these messages. Since I don’t…
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What does Thumbtack do for Pros when a customer goes dark and doesn't payLooking to see what Thumbtack does as far as contacting this person, and what I need to be aware of, prior to calling the police and filing a civil suit. I will more than likely be showing the court the chat log and this person's c…
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My views are rising but my leads stoppedhello! Usually my view to lead ratio is pretty high but now it can be 80 views with only 1-2 leads that doesn’t reply. It can’t be ranking because I’ve been #1 in all of my areas for the past year . I had multiple friends try and bo…
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NotificationsHello, I am noticing that new messages are often taking 20 minutes to come in as a notification through email, and sometimes won't come in at all. Is there a way to fix this? I have already attempted to toggle the notification butto…
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