Thumbtack Resources
The home base for all things Thumbtack.
Discussion List
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Check out our latest webinar in the on-demand library!Hey pros! Yesterday we held our NINTH live webinar of 2024! How exciting is that? If you missed it, don’t worry. Our On-Demand video library is packed with recordings of these webinars We are thrilled to highlight our most recent ad… -
Your feedback in action: New phone number verification is here.Thanks to feedback and insights from pros like you, we're excited to share that new phone number verification is here! Our new customer verification solution uses an identity-matching process to ensure all phone numbers custome… -
Help resources: Community, Help Center, and SupportHi everyone! I wanted to do a quick re-intro, since many of you are new to the Community. I am Dusti, and I have been at Thumbtack for about 6 1/2 years (crazy how time flies). Before coming to Thumbtack I was a business owner mysel…
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Can Thumbtack add a specific category for Drapery Workroom pros?A search on Thumbtack for custom drapery only comes up with installers or handymen, but there is a distinct trade for professionals who fabricate custom drapes, roman shades, cornices, pillows, and other soft goods from COM/designer… -
Blocking just a time period (not the entire day) on the calendarHi everyone, this used to be easy to do, but I don't see how to block a set of time (such as 10:00-4:00) on my calendar to avoid paying for unwanted leads. I've tried this on both my desktop and my phone. Can anyone advise…
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Profile picture qualityWhy does my profile pic look like it was taken with a potato? The original photo that I uploaded is a high resolution photo. But thumbtack made it look super pixelated. Why???
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Why do I receive direct leads where customer's budget is less than half my published rates?I keep getting direct leads where the customer's budget is half or less than half my published rates. I feel this is an issue that can be easily filtered on the back end but is left unaddressed because it's profitable for …
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Removing reviewThis discussion was created from comments split from: The new Phone number situation. -
The new Phone number situationHi Team! Long-time Thumbtack user here and I am really concerned about not having access to real phone numbers now. I replied to a lead, paid a significant amount of money. They did not reply to my message and when I try to call …
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The phone number issue is very very bad and may finally drive me off the siteI need to have client contacts directly. This is insane to charge me 30$+ for a photo inquiry ( meanwhile the travel settings have never worked properly) and then not even give me access to a real phone number. People don’t answer r…
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Most pros miss this about Pro RewardsA few weeks ago, we talked about simple habits that help pros move up Pro Rewards tiers faster. This week, we want to zoom out a bit and talk about something just as important but often overlooked: QUALIFYING PERIODS. With Pro Rewar… -
Why is this refund deniedCustomer posts in the structural engineering category, but when I speak to him, he's looking for a contractor. I'm not a contractor, so I shouldn't have to pay for this.
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Musicians and Event Professionals on Thumbtack - Paying For Non-responsive ClientsI am a highly rated musician on Thumbtack with a robust client base. I have used every major online marketplace you can think of to get clientele, and I am highly rated on all of them. I am lucky enough to make 100% of my income thr…
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Drop in leadsHas anyone experienced a sharp lead drop after an initial strong first few months, even with good reviews and profile optimization? If so: did leads resume on their own? did you change anything specific? or is this tied to seasonali…
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Lead pricesAnybody else having issues with lead prices going up more than 50% lately? Im paying 20% of what I charge for my service per lead, I need to book 1/5 to cover leads at the moment, its insane. I paid less than $20 per lead last year…
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CROSSOVER INDUSTRIES ISSUES WITH LEADS?I am in the Cesspool and Septic industry, not plumbing. Yet we are in a plumbing category always. The issues always start with plumbing however we do not remove toilets or clear kitchen sinks. WE DO main line clearing. Anything from… -
How to get a new category added?Hi everyone — I’m hoping to get guidance from the Thumbtack team. I operate a niche business that specializes exclusively in funeral planning and celebration-of-life coordination. At the moment, there isn’t a dedicated category for …
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Background check not workingAnyone else having issues with getting the background check? I enter my information in and all it returns is "serverError".
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[Resource of the Week] Show off your strengths.Once you’ve gotten set up on Thumbtack, one of your first steps should be to strengthen your profile. Customers rely on what they see in your profile not only to showcase the quality work you can deliver, but also to highlight your … -
Background checkC'mon guys. Get on the stick. Many have complained of your server error message when trying to perform a background check. I have already tried 10 times with no success. and. asking for a SSN stinks of a scam. Are you sure…
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Lead/Opportunity Details Missing Web vrs AppWhy do the details that the customer provided vary between the app and on the web? We have office staff that work these from a computer not a phone!!! They need to see the customer comments/message. Web: App:
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Linking to my Thumbtack profile from my personal Website?Hi, Is there a social media-esque vector icon (like the tack) that I can add to my personal website's social media area in the footer, to link potential customers directly to my Profile here? Any info helps. Thanks all.
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how do i get supporti have been trying for weeks to get “my setup finished” thumbtack wants a review. i have reviews from other sites that can’t be imported to complete this step. of course afte reading all these other posts, it seems that thumbtack d…
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Sub-Zero & Viking Repair of Calabasas | Calabasas Appliance RepairWe specialize in repairing and maintaining high-end appliance brands such as Sub-Zero, Wolf, Thermador, Miele, Viking, Thor Kitchen, True Residential, and more. We provide expert repair services for all major appliance brands and ty… -
Used to get tons of leads, now I get 0?Hello everyone my question to the community is, am I the only one who feels as if their profile has been flagged or blacklisted? Used to get lots of leads that transferred to jobs and now (even with the max lead prices) I'm ge…
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Unlinking Google ReviewsHello, I originally created one Thumbtack account for my business. Later, after losing access to that original login and believing it was no longer recoverable, I unintentionally created a second account under a different email and …
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Trying to set up a page...getting errors on background checkI'm trying to set up a page to provide graphic design and illustration services but I can't get through the background check. Whether I choose SSN or photo ID, I get an error. Either "severError" or "Sorry, …
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Question for our cleaning professionals.Do you offer vacation rental (i.e. Airbnb) cleanings? If so, do you charge customers a different rate compared to a standard cleaning? Higher or lower? If this is a service you offer and you have any insight, drop it in the comments…
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How do you stop the Partial Match leadsMy Leads portal is getting clogged with partial match leads for services that I am not licensed for. This is insane.
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When you are first starting your business how do gain clients?When you are first starting your business how do gain clients? I'm to gain momentum using Thumbtack and I feel like I'm struggling.
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Issues with leads and being sent for Window Treatment repair-install jobsHi Everyone, I want to know if anyone has encountered this issue. I run a window treatment service and the way our model works is we take care of both procuring the window treatments and installing them. Our policy is that we don�…
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Your Feedback In Action: Refresh your Google Reviews anytime.You asked, we listened. You can now upload up to 100 Google reviews on your Thumbtack profile and refresh them anytime. Find out how to keep your reviews up to date and highlight the work you’re delivering to customers. Learn more.
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Pro Summit Recap: 3 highlights from the 2025 Pro SummitWe had a record number of pros in attendance at last week’s Pro Summit. If you missed the event — don’t stress. Here are 3 highlights from the event so you don’t miss out. During the Pro Advisory Board panel, pros shared tactical in…
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