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Discussion List
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NotificationsHello, I am noticing that new messages are often taking 20 minutes to come in as a notification through email, and sometimes won't come in at all. Is there a way to fix this? I have already attempted to toggle the notification … -
Export past leadshello, I’m only wanting to export the the phone number & name of my past leads. I don’t want to have to toggle back & forth on the app for each lead. Rather, export all of them at once. Thank you, Ruby Powell
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Thumbtack Pro new update notification glitchI have not been able to receive any of my leads ever since this recent update. I’ve updated my phone, deleted the app and reinstalled, contacted thumbtack tech support and I was advised to reach out to Apple. Apple tech support conf…
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Not receiving a notification every time on my phoneHi, I usually get a text notification on my phone for a potential lead but I don't always receive it every time. This causes a delayed response with a possibility that the client have chosen someone else. Now I'm left wit…
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Why is this refund deniedCustomer posts in the structural engineering category, but when I speak to him, he's looking for a contractor. I'm not a contractor, so I shouldn't have to pay for this.
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Remove Direct LeadsI'd like to remove the direct leads function and just receive the general leads that you pay ONLY if the prospect replies. The direct leads are not working out.
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Thumbtack for Non Home Based ServicesNow that Thumbtack is only focusing on home based services, are they going to spinoff the categories for non home based services into a new website and under a different name?
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Recent massive drop in rankings since the new year?I typically turn my leads on and off as I need them as I am a one man show and often will be too busy on a roofing project to handle incoming leads. I have 67 reviews, all 5 stars, and have been using Thumbtack for about two years. …
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Your feedback in action: We’re removing all Instant Bookings.We’ve built this Community (along with you), because we understand the importance of connecting with other business owners — to share ideas, exchange best practices, get advice and celebrate wins, together. It’s also a space where y… -
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Custom weekly budgetHello everyone. My name is Philip. I'm Top pro from Pennsylvania. Maybe you have already seen a new update for Thumbtack Pros: now we can't set our weekly custom budget more then 1 time per week. After that we have to choo…
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No leads?@DustiO I think my thumbtack profile as a pro is not working. I have not got any leads in a while and where i live there is alot of demand for cleaners right now. Can you look into it for me? Please
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Can I get a bad review deleted?hi, I recently had my first bad review. It's a very dishonest one. The client said my piano lesson was awful. He initially paid for 30 minutes. Towards the end of the 30 minutes, he thought the lesson was so good, he paid f…
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Is it possible to target customers in two different areas?I am trying to figure out how to target clients in all of the state of NY to do tele-therapy. This is where I am licensed; however, I live in North Carolina. I want to offer life coaching services to the United States. Also, I wa…
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How can I archive a message with no option to archive?We recently reactivated our account, and I archived thousands of old messages; however there is one remaining message from 2020 that does not give me the option to archive it. How can I get rid of it?
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Refund Policy - Read receipts, Valid Phone Numbers and Text Message ThreadsI do love Thumbtack. I just wanted to know if the refund process you guys used to offer - whereby if a potential customer didn't even read your quote meant you got a refund - could be brought back? Or at least, could you offer …
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Bad reviewsHi, I just posted my story about a bad review I got. The review does violate policy because it does not relate to the interaction between myself and the client. Firstly he says that he used Venmo. He did not. And I have the proof i…
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Top Pro Eligibility Questions@DustiO Hello! I am trying to become a Top Pro for the first time. Once I become one, can you tell me how many points I need to accumulate each period to remain a Top Pro? Also, since as a hypnotherapist I don't seem to be eli… -
Customer changed job detailsThis discussion was created from comments split from: Instant Booking. -
Your feedback in action: Refund policy update.Hello all, I am excited to share that Thumbtack has launched an update to the 15 minute cancellation refund policy. Thanks to your feedback and to the Pro Advisory Board for helping us find a solution, we are expanding the 15-minute… -
Duplicate OpportunitiesThis discussion was created from comments split from: Dustio.
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Have any pro's had any suspicious leads that do not get refunded? I am very concernedHi there, I am a very concerned pro. I havent had a lead in a months until I recently got two. The first one was no response in the app and outside the app. Which is frustrating and sketchy even if it does fall under your policy. bu…
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Abandoned by ThumbtackI signed up for Thumbtack as a pro and within minutes was contacted by a representative who outlined a package where I would get personal assistance from him with the set up and for the first 60 days of service. I needed to discuss …
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Your Pro Summit recap.We recently held a Pro Summit for select pros and rolled out some exciting product news. Even if you weren’t able to attend, we want to make sure you all have access to the updates that were covered at the event. New booking options…
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Who is tuned in to the Pro Summit right now?And what has peaked your interest?
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Lead prices and competitorsHi, I've been using Thumbtack for a while and have somewhat enjoyed getting new clients, but I’m wondering why, whenever a client looks for a photographer for example, they’re given multiple competitors to choose from. In my op…
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leads have been coming up with invalid, disconnected, or inaccurate phone numbersI have received multiple invalid, disconnected and incorrect phone numbers that are concerning. Thumbtack has been very difficult in issuing a refund for them and if the number is invalid, they say they have checked it and it is val…
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Consent form and disclaimer ?Would it be possible for language tutors like myself, to have a process where potential language students read and sign a consent form before contacting me? Often, novice language learners are quite unfamiliar with the duration and …
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Early access to the new version of texting client with no cost until hirefor the pass couple day I had an option in my lead category where I had early access to this new program where we can text a client at no cost and if I get hire I only get charge. Every time I click on it I just get a continuous 3 d…
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