Thumbtack Resources
The home base for all things Thumbtack.
Discussion List
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How do I change my auto-reply? This is separate from the quick repliesA while ago, I got an email from Thumbtack about partnering with a major retail company to help drive new leads. They asked if I wanted to set up an automatic message for clients who send direct leads. I replied with the message, an… -
How do I get reimbursement for incorrect leads?I just got a lead for a wedding over 300 miles from my location, even though my profile says I won't do weddings more than 50 miles from my home. The groom mistakenly entered the wrong zip code. How do I get a refund?
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turn off exact match leads? (architecture)Can someone tell me how to turn off direct leads? i.e. the ones Thumbtack autosends pros? I'd much rather prefer replying to opportunities & having clients contact me directly, not being auto matched. I can't figure…
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Free Leads PromotionHi, The other day I received a push notification and email advertising if I increased my maximum weekly allowance by $XX they'd give up to 6 free leads with the highest increase. I then increased for 6 free leads. Since then ha… -
Background Check Server ErrorEvery time I've attempted a background check over the past few months, on both Safari and Chrome desktop browsers, both SSN and photo of an ID, I've gotten a "ServorError" badge and can't move forward. Help …
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Mobile Notary Lead ChargesHi everyone, I’m new to both the notary business and Thumbtack, and I wanted to start a discussion to share some of what I’ve experienced so far using this platform to find clients and opportunities. In my opinion, Thumbtack’s lead …
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Change locationHow can I change the locations where I offer service
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Is it possibleIs it possible to request clients that are welling to pay more
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Lead location preferences is bugged but they won't refund youThis is a warning to all pros out there, If you ever get a lead outside of the location preferences you have set you will not get anything refunded. I was asked to provide proof of setting up my distance as 25 instead of 50 miles b…
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Views up, leads down. Why?A couple of weeks ago, I updated my profile, number of hires, and gathered several new reviews. My number of views doubled, but I've only gotten one (unresponsive) lead - which is even lower than usual. Any ideas? Also, the inf…
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Thumbtack calendarIs there anyway to put on the calendar my booking so that way if I am busy that day I don't get direct lead and get charged for it
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Sudden Drop in Ranking & Exposure on ThumbtackHey everyone, I’ve been a Top Pro for 3 years and was ranked #1 for the last 7 months with 301 reviews and a 4.9-star rating. I also respond to leads in less than a minute to keep my profile competitive. But suddenly, my ranking d…
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Error submitting responses to reviewsI am getting this message when responding to reviews. Is there any way I could get a hold of a human that can help me fix this?
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Adding New ServicesHello! I am a notary and am having difficulty adding services that don't populate in the suggested services menu, i.e. "Fingerprinting" and "Apostille." If anyone has any guidance, that would be helpful. T…
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Response Time / Front DeskIs there already an auto-responder tool/app/solution on Thumbtack to help us maintain a fast response time? I have a good conversion rate even if I don't respond within 1 hour, and I usually respond quickly by combining multip…
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Notification selections not workingI should only be receiving notifications (email, push, and text) with customer messages and refunds. But I routinely don’t get these messages, and get texted about opportunities. The only way I know about a new lead is the notificat…
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Not Recieving New Thumbtack LeadsI have looked in every section of my PC and phone to ensure everything is turned on TXTs, emails, phone etc but I still don't recieved notifications of new leads. Please advise! Thanks Jeff Arndt House Facts Inspections
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Integration with multiple locationsI am trying to find a third party integration with thumbtack to support all my locations, most integration forces me to choose one location, which integrations will allow me to pull all my leads from all my different locations using… -
Opp leads with business hiddenAre customers receiving opportunity lead messages when my business is hidden? When I look at the message portal I never see a blue “read” checkmark next to the quote I send. And I never get replies to these messages. Since I don’t…
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What does Thumbtack do for Pros when a customer goes dark and doesn't payLooking to see what Thumbtack does as far as contacting this person, and what I need to be aware of, prior to calling the police and filing a civil suit. I will more than likely be showing the court the chat log and this person…
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My views are rising but my leads stoppedhello! Usually my view to lead ratio is pretty high but now it can be 80 views with only 1-2 leads that doesn’t reply. It can’t be ranking because I’ve been #1 in all of my areas for the past year . I had multiple friends try and bo…
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NotificationsHello, I am noticing that new messages are often taking 20 minutes to come in as a notification through email, and sometimes won't come in at all. Is there a way to fix this? I have already attempted to toggle the notification …
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Export past leadshello, I’m only wanting to export the the phone number & name of my past leads. I don’t want to have to toggle back & forth on the app for each lead. Rather, export all of them at once. Thank you, Ruby Powell
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Thumbtack Pro new update notification glitchI have not been able to receive any of my leads ever since this recent update. I’ve updated my phone, deleted the app and reinstalled, contacted thumbtack tech support and I was advised to reach out to Apple. Apple tech support conf…
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Not receiving a notification every time on my phoneHi, I usually get a text notification on my phone for a potential lead but I don't always receive it every time. This causes a delayed response with a possibility that the client have chosen someone else. Now I'm left wit…
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Remove Direct LeadsI'd like to remove the direct leads function and just receive the general leads that you pay ONLY if the prospect replies. The direct leads are not working out.
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Thumbtack for Non Home Based ServicesNow that Thumbtack is only focusing on home based services, are they going to spinoff the categories for non home based services into a new website and under a different name?
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Recent massive drop in rankings since the new year?I typically turn my leads on and off as I need them as I am a one man show and often will be too busy on a roofing project to handle incoming leads. I have 67 reviews, all 5 stars, and have been using Thumbtack for about two years. …
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