Thumbtack Resources

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Discussion List

  • Davids302011
    What can I do if a customer is avoiding payment
    What can I do if a customer is avoiding payment I put in a 4 sink system in a food trailer about three months ago and I did the entire job and it was time for the customer to pay if she started avoiding me so I contacted Thumbtack b…
    Davids302011 676 views 1 comment Most recent by gracecompletepm
  • bellezashomeservices
    Pro Account Was Deactivated
    Hello! I have been using Thumbtack for many years in my cleaning business and I got deactivated I've been trying to recover for about 6 months and no answer, I had more than 250 reviews with a strong profile. Has anyone had the same…
    bellezashomeservices 265 views 1 comment Most recent by DustiO
  • DustiO
    Tips & tricks from successful Thumbtack pros.
    As some of you know, before joining the Thumbtack team I was a business owner for over a decade (I had a wedding cake & confection company) and much of that time was spent as a Top Pro on Thumbtack. I supported my young family …
    DustiO 1.4K views 8 comments Most recent by DustiO
  • DustiO
    [VIDEO] Thumbtack Success Workshop
    Earlier this week we had the opportunity to meet with 100+ pros from this amazing Community to get some insights, tips & tricks for success on Thumbtack — from our Thumbtack support teams and two of our Thumbtack Pro Advisors, S…
    DustiO 334 views 1 comment Most recent by Bretdouglas
  • structuralguy65
    Message for all the engineers and architects
    I am finding that this mandatory "$0/on-site estimate" thing is confusing the customer. People are expecting a free consultation. I had three just in the first three days this week. "The app said this was supposed …
    structuralguy65 506 views 11 comments Most recent by structuralguy65
  • Solomiia
    Not showing up in search results
    Hi this is a Magic of purity on thumbtack, why I’m not showing up in search results???
    Solomiia 185 views 4 comments Most recent by Solomiia
  • Jingjun
    "Limited Availability" question
    I was top in my area for a while and getting a lot of lead and many are free. Just when I thought things are going well, I stopped getting leads. I noticed when I look for myself, I was not showing up in the search results. In the …
    Jingjun 439 views 6 comments Most recent by DustiO
  • pr660
    Unable to Input "Frequently Asked Questions" on Profile Page
    "Frequently Asked Questions" lists beneath it, "You have not answered..." However, there appears to be no means of getting to the edit page for this. Please help! Thanks in advance!
    pr660 59 views 5 comments Most recent by arslan
  • marcio_ledger
    Profile issues
    I am helping two people and both of them do not understand the English language well yet, so, I developed a page for them, after the Background Check made by themselves, Thumbtack deactivated their page and did not give an answer an…
    marcio_ledger 436 views 3 comments Most recent by DustiO
  • cmarcum215
    Why does the lead cost more than the job?!
    Curious how thumbtack comes up with prices honestly. I am an electrician and charge $75 to install an outdoor coach light. It takes 10 min or less. I find it difficult to charge more than that and so does the customer when it’s a 10…
    cmarcum215 655 views 16 comments Most recent by DustiO
  • Teachers1on1
    Profiles for Different Locations
    We're a new eLearning platform that launch in January 2022. Our platform allows parents to find verified, actual teachers to tutor their children. We were wondering if it was possible to make sub-profiles that are specific to cities…
    Teachers1on1 584 views 4 comments Most recent by DustiO
  • RAB
    Customer support
    as many other users I received a fake lead. Paid $45.00 plus. Customer never responded, I tried calling them and the number is disconnected. I requested a refund and it got declined. I have tried contacting via text the customer ser…
    RAB 1.5K views 40 comments Most recent by DustiO
  • McSwain_here_ay3
    Expensive leads for cheap jobs
    Under my category of Pressure Washing , there are several prices they recommend you set. One of them is the price to pressure wash a generic driveway which has a competitive price of $126. This turns out to be too low to do most dri…
    McSwain_here_ay3 236 views 2 comments Most recent by platypusrex256
  • Guylevy50
    Reviews
    I had 25 5 star reviews on thumbtack and I was getting so much work that I turned Thumbtack off for a bit. Now my reviews are gone and I have emailed for help many times, but no one answers at all. Why is it so hard to get some assi…
    Guylevy50 328 views 5 comments Most recent by DustiO
  • Vonnre1029
    Not getting any responses from pros
    I need local movers and I’ve sent out at least to 15 pros, and zero replies?? I used to get responses within 5 mins.
    Vonnre1029 214 views 2 comments Most recent by Vonnre1029
  • Idesigner74
    Is thumbtack still in business? I stopped getting any leads at all a couple months ago.
    After consistently having a very high closing rate on the project leads I met with, along with a good rating, I suddenly stopped getting any leads at all almost 3 months ago. I spoke with customer service twice a while back and the…
    Idesigner74 2K views 20 comments Most recent by DustiO
  • Matt
    "Great value" badge question
    Hello fellow pro's, since Thumbtack has been very slow for me lately, I went ahead and used the platform to view all pros in my category (Murals/muralist) and I am on the first page for my area, but I noticed I was accepting Thumbta…
    Matt 172 views 1 comment Most recent by DustiO
  • TinaC
    I don’t live there!
    Im new to TT and I honestly am about to leave🤦🏽‍♀️. Frustrated is to nice of a word to explain this level of frustration! Why am I being made to pay for leads from customers from states that I do not work in. I live in TX. I have …
    TinaC 128 views 1 comment Most recent by DustiO
  • Kash65
    No leads no views for 3 months
    We've lost our thumbtack leads completely in April. Literally zero leads within 3 months. We've tried to increase Max lead price, lower service fee, set up weekly budget with no limits etc. The best account in the area is showing at…
    Kash65 146 views 2 comments Most recent by Matt
  • allenrobberson
    Saved Replies
    Can we please get the saved replies to be higher number of characters, 500 is not enough
    allenrobberson 230 views 0 comments Started by allenrobberson
  • ROBINUCCI
    How has your experience been with Thumbtack (Pro Support) when trying to get an issue rectified...
    Especially issues dealing with getting refunds for bogus or misrepresented leads...
    Poll ROBINUCCI 188 views 4 comments Most recent by unknown
  • That_Tech_Jeff_2023
    Thats a lot for just one lead no?
    $120 for just one lead? Am I looking at this incorrectly?
    That_Tech_Jeff_2023 102 views 2 comments Most recent by unknown
  • CaileeM
    We're improving Thumbtack Pay
    Hello, Pro Community! I'm excited to share that deposits and installments are here. You used to only be able to accept one payment from a customer through Thumbtack. Thanks to your feedback, you now have the ability to request and r…
    CaileeM 142 views 2 comments Most recent by DustiO
  • dmcgphotography
    Support is not answering phone call, text and chat is auto response and no body online
    So what exactly is happening with support at TT? There is no way to contact anyone, no answers to text, on hold for hours long so you are forced to hang up, and now Chat has been relegated to auto response and just says to go to a d…
    dmcgphotography 454 views 13 comments Most recent by Enkultt
  • Wil
    Thumbtack Leads
    Why is going on with thumbtack this is the fist time in my 2 years with thumbtack leads has been coming in so slow….even the people I urge to join thumbtack has been complaining. What’s going on..?
    Wil 114 views 2 comments Most recent by Wil
  • drmeliakeller
    Lead Cost
    I'm new to Thumbtack and I've set my Max leads for each service, but I'm getting charged double what my maximum is. I don't understand why. Can anyone help? They say Exact Match. This is extra frustrating because none of the leads h…
    drmeliakeller 108 views 2 comments Most recent by SLP
  • That_Tech_Jeff_2023
    Major issues with Thumbtack App
    I have now spoken to more than a dozen potential Thumbtack clients who say they are totally confused by the Thumbtack process, do not like or understand the app, and never see the responses to their requests. Personally, about 90% o…
    That_Tech_Jeff_2023 2K views 16 comments Most recent by DustiO
  • allenrobberson
    apostrophe in predefined fields
    Why can't I use " ' " (apostrophe) is the predetermined text fields
    allenrobberson 42 views 0 comments Started by allenrobberson
  • LisaP
    What is the process that thumbtack uses for Opportunities
    I noticed that on the opportunities page, it indicates that "these customers who have requested other pros", "...you can be their backup." Does this mean that your response is not sent to the customer until the…
    LisaP 607 views 7 comments Most recent by Matt
  • famtechmedia
    Not getting anymore leads the way I would get
    Seems Thumbtack Pro has slowed down for me over the past few months. I would get a great number of leads and jobs but now it has dwindled down significantly. I have done everything required by Thumbtack Pro, I have great ratings and…
    famtechmedia 132 views 1 comment Most recent by Matt

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