Thumbtack Resources
The home base for all things Thumbtack.
Discussion List
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Feedback for Customer Request Form - Seeking Help With AddictionAs a Hypnotist, I seek leads/referrals for clients who identify as having an addiction. It seems the Thumbtack user is provided with prompted options that are limited to just working on an addiction. In the comments, they may indic… -
Is it possible to send leads only to customers willing to ship their items to me?Hi, I'm a Thumbtack Pro with a video transfer service that involves digitizing home video tapes from customers . I've started off covering my local area where customers can drop off their tapes in person and that's worked out fairly…
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Lead replies not being read?Hello! Recently I have had an influx of leads that I have responded to, but the customers have not even read my reply. I am a top pro with a 5 star rating, and I have found many music students on thumbtack, but lately it has gotten …
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Free Leads PromotionHi, The other day I received a push notification and email advertising if I increased my maximum weekly allowance by $XX they'd give up to 6 free leads with the highest increase. I then increased for 6 free leads. Since then have ha… -
No Response from Customer ServiceHello, I have been reaching out to customer service for around a week now with no human response. My profile has been flagged for not meeting community guidelines. I'm not seeing where it's faulty and I havent touched my details sin…
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2023 Top Pro Summit Event: Special Partnership OffersAs part of or first annual Top Pro Summit event, we’ve worked with key partners to provide limited time discounts with several of our partners. Based on our findings, pros who work with our partners see faster response times, more l… -
Can't do it optionI've received a lead that indicates the person is "looking for a life coach for a friend", this is not a lead I want to take. What happens if I click the Can't do it option? Will I still be charged? Thank you for the res…
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Request for Payment missingI don't see the Request for Payment tab in my messages to the customer. I was able to get part payment as an advance (it is yet to get to my bank though). But when I try to request for balance payment after job is done, I don't see …
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How Does One Go About Changing Rate/Hr?I can't seem to find the rate edit button in my profile... Please help! Thanks in advance!
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I'm hidden! Portrait Photography (Justin Borja)I have an issue being unable to be seen on the Thumbtack portrait section. It seems like my entire page has been hidden and I can only see myself when it's filtered to "My home, venue, etc." I can share screen shots, on th…
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RefundsRefunds aren’t being honored with thumbtack. When a customer doesn’t respond and when we pay for direct leads. We should be refunded or at least free leads to make up for our loses. This is all pros issue and it’s still not being r…
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Refund policy questionWhat is the refund policy for a lead that never reads/responds to anything? I have a lead that only contacted me. I've messaged him twice and texted him and he hasn't read or responded to anything. What can I do about that?
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Thumbtack Help!?Is anyone else having the same incredibly frustrating issue of not being able to get a hold of AN ACTUAL PERSON that UNDERSTANDS you, like how Thumbtack USED TO BE? I cant even believe I am finding myself HERE venting about this. W…
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Rate ClientsWhy doesn't Thumbtack allow customers to be rated? I've received an unwarranted review and now I live in fear of my clients. Uber figured this out years ago but if you don't allow both sides to rate each other, you create a lopsided… -
Instant bookingsI’ve had several people instant book me recently. The customers canceled but I don’t get refunded. I even submitted a refund request and got the automated response that it didn’t qualify for a refund. One of the ladies wanted an…
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Did you know you can get paid right in the Thumbtack app?Everyone loves getting paid. Did you know you can request and receive payments from customers in just a few easy steps — without ever leaving Thumbtack? All you have to do is set up Direct Deposit. We know that Thumbtack customers f…
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How do I delete or remove a service category? How do I start a separate business profile?I contacted Thumbtack about this issue but have not received a response yet. I am a residential real estate attorney and I do estate planning. I added Notary Services BUT I don't believe people will hire an attorney to provide notar…
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Misleading search results create hassles for customers and pros who work remotely.Thumbtack has got me a lot of business. I'm pleased that I show up high in search results. But several times a week I have to request a refund, and each time I almost invariably get it. The attached pic explains. Customers often… -
Announcing a new integration with Signpost: All your leads in one place.We’re excited to announce our partnership with Signpost. Using Thumbtack and Signpost together helps you respond instantly to potential customers and simplify communications by managing all your leads and conversations in a single p…
Resources
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