Business Resources
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Share your personal experience and get inspiration, too. -
A place to share tips and resources pertaining to all things business.
53 discussions
223 comments
Most recent: Unfair Lead Charge & Lack of Support (Where is Management?) by SME
7:18PM
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The home base for all things Thumbtack. -
See the latest Community happenings.
245 discussions
1.2K comments
Most recent: Thumbtack is the same as all the rest by conan
February 14
Discussion List
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Working through the seasonsBeing in the painting industry at this time of the year can be tough for some especially on the east coast between cold weather and snow conditions the New England area cuts off exterior work basically until spring time. Which is cr… -
Funding for Women-Owned BusinessesHi Thumbtackers! I am curious if anyone has had any success with receiving funding for their woman-owned business. My business is experiencing a reduction in conversions and traffic, and I have a feeling that it is because of the in… -
Try To Anticipate Your Clients NeedsMost people come to Thumbtack with a problem that they need solved. We should aim to be the answer to that problem as quickly and effectively as possible. If you can LEARN to anticipate the needs of your client, that is going to sep… -
Dealing with rejection and how to sell the productI'm sure if you're reading this you have gone through many struggles as an entrepreneur. There's no question that we all deal with rejection all the time, and it can definitely take a toll on us as humans. I know when I first start… -
Getting charged a ton, without connection or credibility for leadsThumbtack. We love you at times, but mostly we are starting to NOT like you. Your staff reviewing the refund requests must be sleeping or drunk to think this can fly with companies when you charge us. We are constantly (including to… -
📢 Attention Thumbtack Pros! Refund Policy Not Being Followed! 🚨We rely on Thumbtack to provide quality leads, but what happens when their refund policy isn't being honored? Recently, we experienced an influx of bot-generated leads, resulting in over $1,000 in wasted ad spend. Despite meeting th…
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Thumbtack review standard message can't be customizedI know that Thumbtack has a standard message embedded in the email that we can send to customers to do a review but it seems a little ridiculous that we can't customize it on the platform. I don't know why it took me over 4 years to…
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Limited availabilitywhy does my profile show that I have “limited availability”? I haven’t blocked any time off, and I have my availability set to ‘any time’, seven days a week. I don’t have my Google calendar connected to thumbtack either.
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Business insightsif this is as accurate as it could be I would take this as a failure when it comes to running my business on here I already spent $581 total for this year and only got hired 4 times it’s crazy that I might cut my monthly budget and …
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REQUEST: Update Importing Google ReviewsI know you can only import Google reviews once, but most people do that when just starting out on Thumbtack with one to a few reviews at most. As pros, we acquire more over time (especially those who get most of their business outsi…
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Why is the "online booking" option gone from the settings?It's just not available anymore.
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Unable to Update Travel Add-OnsThings I have already tried: Clearing my cache and using different browsers. I got my first lead today. Yay! Unfortunately, my price shows as $34,448, because somehow the add-on is listed as $34,428. I tried to update the price for …
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Sending prewritten email for reviews to clientsHi, Is there a way that I can send out prewritten emails to clients for reviews using my own words? I don't see an option to make any changes to the message. I can only send this message out for reviews: "Thanks for being a v…
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We won!!!Based on your feedback, we'll be removing instant bookings from Thumbtack on November 4th. We launched the Instant Book product to help pros get hired more quickly and more efficiently. While the experience worked well for customers… -
Business Ownership Information (BOI) filing requirement due by January 1, 2025Hello Thumbtack family! I wanted to take a moment to inform/remind you about an important filing requirement that may impact your business. It is the Business Ownership Information (BOI) Reporting. The Corporate Transparency Act (C… -
Instant BookingThere has been a lot of discussion surrounding instant booking if we together as pros can share our thoughts on instant booking we may be able to submit this to thumbtack as a community.
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How does one remove a duplicate lead from their Leads and Bookings page?Had a customer post her lead twice (and I was charged twice, but that's another complaint). I engaged her on the first lead that showed up, but her second lead still shows up on my Leads and Bookings page. Please note I do not wan…
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Is there a way to contact Thumbtack Support?Thumbtack was unable to verify my license but it is because they contacted the State and they needed to contact the County that issued it. How do I tell them to verify with the appropriate entity? It states who to verify with on the…
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Clarification for Direct Leads@DustiO or ANYONE... I would like to know what are the requirements to show up for direct leads. I mean... if I set my calendar for absolute zero availability for the next 2 months I will not show up for any searches... but if I a…
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Criminal Lawyers PittsburghIf you were charged with a crime, whether it is a misdemeanor or felony, our Top Pittsburgh Lawyers can help fight your charges. Our number one goal is a full case dismissal or a significant reduction in charges. If the cops catch y…
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Can I expand my service area outside of the 150 miles radius determined by Thumbtack?I'm a musician and travel all over the country for all sorts of events, however any opportunities that I have to travel outside of 150 miles come from other platforms. How can expand my service area outside of that range to include …
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People don't even KNOW Thumbtack has messagesI would estimate that 75% of my leads never see my reply on Thumbtack. It is only by calling and texting that I manage to get hold of them. If there is some specific reason to have them go back to the message thread (the old "o…
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Thumbtack Scheduling....what am I missing???Hi, first post here. I am new to Thumbtack this month. I decided I needed to pause any paid leads for a week to catch up and adjust my strategy when those come in. Today I received a lead as shown in the image below, even though I a…
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"Open to Other Dates"Hi all, I spend way too much time dealing with people who click that they are available for dates other than the one they specify when they are ONLY available for that one day and it's blocked out on my calendar. People so, so often…
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Can’t access some job in opportunityI been trying to access the opportunity jobs but unable to get to them can anyone please help out with this issue
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Reviews Not Showingcan anyone be of more assistance on the reviews? I've had a couple of reviews and they are not showing except one. I've had a few submitted by the client and don't know what the issue is. Customer service was not much help unfortuna…
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Sudden drop in leadsI am having an issue with sudden drop in leads. I went from getting at least a few a week to none. It’s been 2 weeks without a single lead. I have top pro badge, all 5star reviews. I’ve done everything Thimbtack has suggested. It ha…
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Suddenly stop getting leadsHi guys. I joined Thumbtack Pro in early January 2024 and quickly received my first lead on January 8th, one day after signing up. Between January 8 and February 5, I received 17 leads and was hired seven times, showing a promising …
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Viewings Suddenly DroppedTypically, my weekly viewings for my tutoring profile range from about 70 to 200, but last week I was down to 4 views and this week I have had none. I am wondering why there has been a sudden drop in my viewings with no discernable…
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[Resource of the week] The Power of BudgetingLet's talk budgeting – the unsung hero of business success. Budgeting lays out your financial path, giving you clarity on income, expenses, and how to reach your goals. It's your GPS for financial success. Your budget helps you prio… -
Instant BookingI went around and around with a text to from tech-support yesterday, and I kept pressing them. I found out these two things. First, supposedly they did trial runs and experiments, and found that all users want instant book, which is…
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Why does this even existWhy do we have another step after this. This step nothing but a trick test a change of mind not every client are looking to book if they already staring to check on availability why ask them to skip the back and forth. Direct booki…
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My online service is not showing outside of my zip codeHi! My service (online piano lessons) is getting very few views. Upon checking, I found out that it shows just fine when searched within my zip code. However, it’s not showing outside of it (which makes no sense since I’m providing …
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