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A place to share tips and resources pertaining to all things business.
78 discussions
360 comments
Most recent: Managing Leads with Team Memb… by MyCleanCharlotteMaid
August 28
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The home base for all things Thumbtack.
339 discussions
1.5K comments
Most recent: Customers Can’t See Our Rates… by NewPathJunkRemoval
September 27
Discussion List
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Funding for Women-Owned BusinessesHi Thumbtackers! I am curious if anyone has had any success with receiving funding for their woman-owned business. My business is experiencing a reduction in conversions and traffic, and I have a feeling that it is because of the in… -
Try To Anticipate Your Clients NeedsMost people come to Thumbtack with a problem that they need solved. We should aim to be the answer to that problem as quickly and effectively as possible. If you can LEARN to anticipate the needs of your client, that is going to sep… -
Dealing with rejection and how to sell the productI'm sure if you're reading this you have gone through many struggles as an entrepreneur. There's no question that we all deal with rejection all the time, and it can definitely take a toll on us as humans. I know whe… -
Improving Quality of LeadsRecently the system changed and more AI was added to the platform. At first I was actually excited, thinking this would mean better screening and higher quality leads for all of us. Instead, I’m seeing the opposite: More minors re… -
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What happened to the "File a Dispute" featureI have a client that ripped me off $1000 and before I go to small claims court and name everyone involved (including Thumbtack), I remember there was a File a Dispute feature a couple years back. What happened to that. -
Response Time / Front DeskIs there already an auto-responder tool/app/solution on Thumbtack to help us maintain a fast response time? I have a good conversion rate even if I don't respond within 1 hour, and I usually respond quickly by combining multip… -
Can a Moderator Help Me Understand If This Review Qualifies for Another Review?Hello everyone, I’m hoping a moderator or someone from the Thumbtack team can point me in the right direction. I recently disputed a review because I genuinely believe it contains factual statements that are directly contradicted … -
People who select many providersIs there a setting to eliminate people who select a certain number of pro's? I just got a lead where they selected 5 people and I honestly have no interest in a race to the bottom trying to compete against that many people. It… -
Improving Getting Lead ResponsesHi everyone, We’re a remodeling contractor and have been receiving direct leads, but we’re struggling to get consistent responses after the initial inquiry. We respond as quickly as possible (sometimes the inquiries come in overnigh… -
What Profile Update Actually Helped You Win More Jobs on Thumbtack?One thing I’m starting to realize on Thumbtack is that customers notice effort fast. I tested two different profile styles recently: One looked basic with only a logo and a couple random photos. The other had fresh job photos, a s… -
Issues with multiple business accounts & supportFirst, I would like to say that Thumbtack has been key to my success as a business owner over the last couple of years. I have gotten dozens if not hundreds of leads and clients through this great service. However, the last week h… -
Leads/hired & Income/advertisement RATIOSHello everybody, I am a Thumbtack Top Pro since 2012, but a new community website user, I run a video and photo production studio in the bay area CA. I would really love to know if a few others pro would share 2 ratios. It is not s… -
Getting leads outside my area.Need help identifying what is causing this. As far as I cand see my preferences are within the towns/zip codes I chose and local. I am getting leads for work 30-40 miles away. I live in Indiana and I keep receiving leads for the nor… -
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Kongcrete CoatingsKongcrete Coatings specializes in durable industrial concrete coatings for Orlando businesses. We offer polyaspartic and epoxy solutions that resist stains, chemicals, and heavy traffic. Contact us at (855) 699-5664 or visit 10121 L… -
Lead / Opportunity Format and RefundsThumbtack changed my life almost ten years ago. I am a jewelry designer, and after traveling to show my work for 15 years, I just wanted to stay home. Shifting to online sales did not work, but funding Thumbtack did. I got almost a… -
Are Opportunity Leads prominently seen by the customer?I have sent out about 25 responses to Opportunity Leads and precisely ONE has even seen the message (shown by check mark). No response. Is it not easily seen by the customer that there has been a new message from an outside lead? Wh… -
I'm Carl new to the Community!I have a Renovation Company called Beaver Dam Renovations LLC. Been in business for 6 years now . Just looking to meet good people that's willing to share advice, experience with customers, what scaled there business, & wha… -
Profile not visible in multiple ZIP codes despite correct targeting and top performance metricsHi everyone, I’m experiencing an issue with my profile visibility and would really appreciate some guidance. My targeting is set to a 150-mile service radius, and I can clearly see all selected areas on the map. However, my profile … -
Where to find specifics of a lead beyond generic answersI've received 2 leads today (first day on the platform) but I can't seem to find the details of the project, beyond the generic "business consulting service". With the expense of the lead, I would like to have a … -
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[JOIN US] CommuniTEA: Live Community networking & mentorship
Join us every other Tuesday from 3:00-4:00pm MT (2pm PT, 4pm CT, 5pm ET) for CommuniTEA - 60 minutes of networking with other Thumbtack Pros. Events take place via Google Meet and are meant to be a space for you to connect, share, and encourage your fellow Thumbtack Pros. See you there! (You will join using Google Meet. If…
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[JOIN US] CommuniTEA: Live Community networking & mentorship
Join us every other Thursday from 10:00-11:00am MT (9am PT, 11am CT, 12pm ET) for CommuniTEA - 60 minutes of networking with other Thumbtack Pros. Events take place via Google Meet and are meant to be a space for you to connect, share, and encourage your fellow Thumbtack Pros. See you there! (You will join using Google…
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[JOIN US] CommuniTEA: Live Community networking & mentorship
Join us every other Tuesday from 3:00-4:00pm MT (2pm PT, 4pm CT, 5pm ET) for CommuniTEA - 60 minutes of networking with other Thumbtack Pros. Events take place via Google Meet and are meant to be a space for you to connect, share, and encourage your fellow Thumbtack Pros. See you there! (You will join using Google Meet. If…
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