Business Resources
Find and share resources to grow your business.
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Share your personal experience and get inspiration, too. -
A place to share tips and resources pertaining to all things business. -
The home base for all things Thumbtack.
155 discussions
565 comments
Most recent: Is Thumbtack Losing Touch with its Contractors by busyb
December 8
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See the latest Community happenings.
194 discussions
960 comments
Most recent: Celebrate with us - show us your Thumbtack swag! by DustiO
December 8
Discussion List
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Funding for Women-Owned BusinessesHi Thumbtackers! I am curious if anyone has had any success with receiving funding for their woman-owned business. My business is experiencing a reduction in conversions and traffic, and I have a feeling that it is because of the in… -
Try To Anticipate Your Clients NeedsMost people come to Thumbtack with a problem that they need solved. We should aim to be the answer to that problem as quickly and effectively as possible. If you can LEARN to anticipate the needs of your client, that is going to sep… -
Dealing with rejection and how to sell the productI'm sure if you're reading this you have gone through many struggles as an entrepreneur. There's no question that we all deal with rejection all the time, and it can definitely take a toll on us as humans. I know when I first start… -
Virtual AdminIs there an app or some sort to assist in responding to the leads….I’m eagerly wanting to try something new to help my business -
Instant BookingThere has been a lot of discussion surrounding instant booking if we together as pros can share our thoughts on instant booking we may be able to submit this to thumbtack as a community. -
Now I'm getting charged for leads that I'm not licensed for, from a customer who posted it twiceNot a happy camper. Why should a structural engineer get charged twice for a lead where the customer needs an architect. Someone explain that, please.
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Get charged twice for the same client -lead and instant bookHello, For the second time in a week, I have had a client first pick me as referral lead then immediately (within a minute) they select me for instant book. So now I am charged first for the lead and second for the instant book. I …
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Help with non-responsive leadsDear community, I just got charged $30 for a lead that never posted on my 'direct leads' tab and the potential client never responded. This is about guitar lessons. I am guessing the client changed his mind or was just not serious a…
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Is there a timeline to see Zapier api integrations happen?I'd like to plug into my custom CRM on notion but there is no way to do this. Plugging i into Zapier is a pretty easy solution to connect to a bunch of software.
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Support with multiple accountsI accidentally created multiple accounts and while I've deactivated the 2nd account, I can't get a background check completed now, I just receive a "server error" message, I tried completing it with a DL but never got conf…
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Making sure I get my prepaid lead funds back when I deactivate ThumbtackI am closing my business, and I need to deactivate Thumbtack. I understand the simple process to deactivate my account. But it doesn't pop up any dialog box saying that my pre-paid balance will be refunded to me, so I am not sure …
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Dealing with a negative review & customer posting many complaintsI am a Wedding Officiant. I got my first ever in 9 years negative review. OK, I can deal with it. I responded very nicely and apologized for the one thing I felt was a legit complaint. Today she added to her review (also negative) …
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TrustPilot ReviewsHello! I see that we have the option to import google reviews. I was wondering if there was an option to import Trustpilot reviews. We have over 150 5 star reviews that I would love to utilize if possible. Thanks!
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Instant BookingsWith the introduction of Instant Bookings, what effect does this have on you staying with Thumbtack or moving to another referral site?
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House call proAnyone else been getting cold calls from house call pro since the instant booking requirement went into affect? -
Lead costAnyone else feel like the cost of leads have no consistency? I have been getting charged $60 + for a customer who just needs a sprinkler head fixed. These use to cost about $13. There seems to be no rhyme or reason to the way these…
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Inconsistent Lead VolumeSometimes I get leads left and right. Sometimes it’s dry as hell. What is everyone doing to optimize this Thumbtack thing. Any other platforms you recommend for leads? -
How do I turn off On-Site Estimates?For some reason my profile lists I will be doing an on-site estimate, and I rarely do any sort of on site visit before I start the job. I don't want customers to think I will be coming to their property 150+ miles away to bid on a j… -
Finding jobs based on a keywordI assemble an outdoor play item that is known for being difficult and I would like to get leads based on that keyword rather than a generalized category. I don't want to pay for leads outside of that keyword. Cannot find any info …
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Thumbtack Lead Quality and refundWe've been spending more and more money and getting less and less quality leads from thumbtack. We are literally Top 1 on the platform in the area. We tracked our spending the month of September and below is what we got. Total: $1,0…
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Quotes Sent Aren't Being ReadHi There, Somewhat of a newbie, but I have sent out multiple Quotes (maybe 20) and not one has even been opened or read. What is happening? It's odd I wouldn't hear back from people so in researching further I'm seeing there is …
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ReviewsDoes any one else feel like they are not getting reviews like they used to? We use to send the review request and 8/10 would leave one now I feel like it’s about 2/10 will leave one. Kinda makes me feel like the platform is not info…
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How do you get reviews?Let us know how you get your customer to leave you a review. Be sure to share your best review tips in the comments! -
Merged: Instant booking is making me quit using ThumbtackThis discussion has been merged.
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Thumbtack Scheduling....what am I missing???Hi, first post here. I am new to Thumbtack this month. I decided I needed to pause any paid leads for a week to catch up and adjust my strategy when those come in. Today I received a lead as shown in the image below, even though I a…
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How could Thumbtack improve the galleries/featured projects functionality?I am a muralist, and the ability to upload and showcase images is key for people to really understand what I do. I feel the platform has evolved to include more types of industries, but with visual mediums, there has to be a better …
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Pro Account Deactivated/Deleted, Now Banned, No idea whyHi, I don't understand what is happening. I recently started revamping my Pro account, and I received an email that it is now "on hold" because I'm offering services not allowed on Thumbtack. I'm offering massage therapy,…
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I would like some help getting work based on a keyword.I do assembly and I focus on one product that is wickedly tricky to get together properly. Let's call it WidgetWonder. Right now I would have to go under the assembly skill set and get all of them and parse them out. I am willing …
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Why I can't find where I can choose my area to work inn. I'm getting leads 40 miles away?I find it ridiculous I can't choose my work area radius. Im getting leads that are 30 miles away. Someone please show me where I can choose my work radius???
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