Business Resources
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The home base for all things Thumbtack.
116 discussions
390 comments
Most recent: Support is not answering phone call, text and chat is auto response and no body online by paklucas
June 2
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See the latest Community happenings.
171 discussions
826 comments
Most recent: Account constant deactivation and no phone support by Muroki2004
June 1
Discussion List
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Try To Anticipate Your Clients NeedsMost people come to Thumbtack with a problem that they need solved. We should aim to be the answer to that problem as quickly and effectively as possible. If you can LEARN to anticipate the needs of your client, that is going to sep… -
Funding for Women-Owned BusinessesHi Thumbtackers! I am curious if anyone has had any success with receiving funding for their woman-owned business. My business is experiencing a reduction in conversions and traffic, and I have a feeling that it is because of the in… -
Dealing with rejection and how to sell the productI'm sure if you're reading this you have gone through many struggles as an entrepreneur. There's no question that we all deal with rejection all the time, and it can definitely take a toll on us as humans. I know when I first start… -
I am not getting any Leads on my Profile--Please Help!I am a professional Organizer and new to thumbtack, I have completed my profile and have some reviews. I haven't gotten any leads at all. I am just reaching out to see if there is anything that I am missing on my profile. Maybe that… -
Notifications for OpportunitiesI've never received a notification for any opportunities even though I have all notifications on (emails, texts, and the app). I check the opportunities on the desktop multiple times a day and see many but by the time I respond to t…
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Reviews Not Showingcan anyone be of more assistance on the reviews? I've had a couple of reviews and they are not showing except one. I've had a few submitted by the client and don't know what the issue is. Customer service was not much help unfortuna…
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Deposits and Final PaymentsI’m having trouble requesting payment again from my customers? I require a 50% upfront deposit to book my services and when customers pay me through thumbtack I’m not able to go back in and request another or multiple payments which…
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Wait time for customer service?Hey, curious what's the longest anyone here has had to wait for a customer service response in text. I'm already going to say that, despite my platinum status, i have zero faith that I can get a person on the phone. Text is usually …
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Leads strop Coming inWe used to get so many leads from Thumbtack that I'd have to turn off my visibility from time to time. Now these past couple months I've literally gotten 0 profile views! Support hasn’t been helpful at all. Its pretty nerve racking …
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Reviews Standards Needs To Be UpdatedI'm responding to this message as a PROFESSIONAL using Thumbtack. Thumbtack will allow customers to use falsify the truth and even if a customer hasn't worked with us directly; they can leave reviews based on their interactions. If …
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Direct LeadsHello, I don't want leads where the job is less than $1500. I got a leaf for a job that is $500. How dovI stop this? As of now, I have made my profile hidden till I can get this fixed. Thank you, Mark Zilberman
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hello guys I am newhello guys I am new at this platform just i want to present myself to all members I am starting a new agency that creates content for company and influencer we solve a lot of problems and help you grow your social media to the nex… -
Not showing the right photosHello, I am a wedding photographer. Thumbtack asks for photos and others from "projects". I submitted in both. But, they are only showing the pictures from projects. And, I see this is also true for other photographers. Wh…
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I have a pending payment for over 5 days.I want to get paid for the work I did. The customer paid you guys. Why havent I been paid? Please give me my money today and have someone contact me Nicole Larrimore America Girl Cleaning
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The ability to reject a job and not be charged for the leadLately I have been getting request for jobs in the Illustration category that are vague and have no description on what they are looking for, yet the lead cost me $40+. I realize that leads are about demand, but the hard part is th…
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14 free tools every small business can useStarting and managing a business is expensive. Odds are you’re on a tight schedule and an even tighter budget. Luckily there are a lot of resources, websites and apps that can help you run your small business more efficiently. Here … -
Advice from a Top ProHello Everyone! Here's something I think can help. Running a business - My advice for anyone reading this no matter if you are a solo freelancer, small business, or established company is the same. Accountability. When you're person…
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Library of Past webinarsIs there a location where we can access past webinars for contractors using Thumbtack?
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Feature Request(s)Lately I have been getting 20+ leads in a short period of time, and I would love the option to add private notes to the client lead messages. This would allow me to put in things like, "Reach out to CLIENT in two weeks, they ar…
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How's a lead considered viable if the clients phone number is disconnected, and never viewed messageI have reached out to support, and I get the same answer. "There are no refunds because you have their phone number". That is fine and all, but what about the clients who's number is dead, and they don't view messages thro…
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Sooo.... how is search marketing allocated to local markets?Hi all-- I didn't see anything in these forums about this so I thought I'd just ask... Presumably our lead fees are tracked by local market area and then some of that money is allocated to buy ads on Google and other search engines.…
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Changing businessI need to know how to change my business from handyman to home inspection. They are a conflict of interest and cannot have both
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