Business Resources
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Share your personal experience and get inspiration, too. -
A place to share tips and resources pertaining to all things business.
72 discussions
327 comments
Most recent: New Approach to Inquiries/price point by DerHilfer_LLC
December 2025
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The home base for all things Thumbtack. -
See the latest Community happenings.
289 discussions
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Most recent: JOIN US today (Tuesday 1/20) for CommuniTEA Networking & Mentorship Session. by DustiO
January 20
Discussion List
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How many residential and commercial painting companies are in the community?I have been working for years to create a painters workshop designed to support those seeking mentorship, guidance, tips, and creative ideas. This workshop is intended to be a safe, judgment-free space where painters can ask questio… -
Working through the seasonsBeing in the painting industry at this time of the year can be tough for some especially on the east coast between cold weather and snow conditions the New England area cuts off exterior work basically until spring time. Which is cr…
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Funding for Women-Owned BusinessesHi Thumbtackers! I am curious if anyone has had any success with receiving funding for their woman-owned business. My business is experiencing a reduction in conversions and traffic, and I have a feeling that it is because of the in… -
Try To Anticipate Your Clients NeedsMost people come to Thumbtack with a problem that they need solved. We should aim to be the answer to that problem as quickly and effectively as possible. If you can LEARN to anticipate the needs of your client, that is going to sep… -
Dealing with rejection and how to sell the productI'm sure if you're reading this you have gone through many struggles as an entrepreneur. There's no question that we all deal with rejection all the time, and it can definitely take a toll on us as humans. I know whe… -
Help for new proI’ve been spending 2k Monthly on Thumbtack for leads Here’s what I’m facing My ROI is very low due the Nature of junk Removal Business/leas Of thumbtack They are always shopping for cheap And I’m trying to get some refunds from … -
Max lead pricesHi, I have an Electrical business and I noticed for one of my services of “electrical and wiring repairs” that out of my last 11 leads, a total of 8 leads has been the same exact price of $51.79. My question is with the max lead pri…
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Seating at negative profits for the year alreadyI just spend 169 this week and only able to get 2-3 leads and everything else was client who didn’t respond to any of the messages I sent. Last two years with thumbtack has not been the best for us and so far I think it’s time I exp…
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Improving Quality of LeadsRecently the system changed and more AI was added to the platform. At first I was actually excited, thinking this would mean better screening and higher quality leads for all of us. Instead, I’m seeing the opposite: More minors re…
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My History with ThumbtackI signed up December 2023 and have spent a total of just under 3100 on carpentry leads. I've done a total of just over 85000 of sales from that dollar amount. But man do I have a true love hate relationship with the way Thumbt…
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My profile is not showing up in ThumbtackHello, Usually I can see my own profile when I type my name in Thumbtack to make sure that clients can see the service I provide, but this time I do not see my name showing up in the website. My business is still online and my lead…
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Requests from Minors and RefundsAs a member of the Thumbtack professional community for nearly 11 years, I continue to battle Thumbtack over lead disputes and refunds regarding requests from minors. Just 10 minutes ago, a rising senior, a 17 year old teenager, sen…
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Artists/Designers - need exact image category requests by customerThis applies to artists in particular and the type of work these customers might be looking for. There is a big difference in a small company looking for product renderings and expecting to pay $300-500, and a grandmother at home th…
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People who select many providersIs there a setting to eliminate people who select a certain number of pro's? I just got a lead where they selected 5 people and I honestly have no interest in a race to the bottom trying to compete against that many people. It…
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Chime In - Thumbtack Should Work For The Pros, Not AgainstOther fellow business owners - please chime in as I feel many of us share the same sentiment. I recently reactivated my Thumbtack pro account as I'm experiencing a rather slow season at the moment and was hopeful that maybe Thu…
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Can I recall a declined lead?Can I recall a lead I accidentally declined?
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Booking Inquiries vs Direct LeadsWho here is missing the booking inquiries program? I found that much more sustainable for our business. Paying a proportion of our revenue for a guaranteed job makes sense. In September we spent $6,483 on direct leads. We are findin…
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Is there a way to narrow down the Calculus Math Tutoring category?Calculus is a broad category: Calculus I, Calculus II, Multivariable calculus, differential equations. Additionally, since there is no further math category, higher level topics get categorized into "calculus" such as line…
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California PPO License Not Listed – Manual Verification RequestHi Thumbtack Team and Community, I’m a licensed California PPO (Private Patrol Operator) verified by BSIS, and I’ve completed my profile setup—including uploading my license and professional photos. However, the PPO license type isn…
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1st lead Disconnected #Hey i just signed up today and received my 1st lead but it was to a number that is disconnected and the client never responded. Am able to receive a refund for this? And why dont they 2fa the client numbers like they do ours?
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Opportunity LeadsThese opportunity leads are an attractive option. Question on how they are charged. When looking at them it clearly states we are only charged if they respond. What if they are polite and respond saying "no thank you we fou…
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Geotargeting X Mile Radius and Works RemotelyI build websites and I only want to target leads within a 15 mile radius of my business. This is for budget reasons. My strategy right now is to market to my local area. I set me travel area to 15 miles. However, I also selected t…
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Thumbtack really doesn't care...I have been a member of the TT community since 2022, it has had its ups and downs, and I have ridden them all out. What broke me was I got a lead for a mural at a barber shop in Riverside, CA. I did the usual, text, message and eve… -
Thumbtack Weekly BudgetHi, I'm don't really grasp the thumbtack weekly budget, how this works and if it's worth the money. If it could be explained to me much better that would be great.
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Response Time / Front DeskIs there already an auto-responder tool/app/solution on Thumbtack to help us maintain a fast response time? I have a good conversion rate even if I don't respond within 1 hour, and I usually respond quickly by combining multip…
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[Resource of the week] The Power of BudgetingLet's talk budgeting – the unsung hero of business success. Budgeting lays out your financial path, giving you clarity on income, expenses, and how to reach your goals. It's your GPS for financial success. Your budget help… -
Does anyone have issues uploading videos in the Pro AppI tried to upload videos but it does not give me the option
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Thumbtack isn’t treating businesses same as clientsis anyone noticing that thumbtack doesn’t treat us business owners the same as customers? I think it’s unfair they can write reviews and post photos and we can’t post photos back to show proof of their lies. Or even some policies! O…
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Quick replieswhy when i send quick replies to clients, my number show as xxx.xxx.xxxx
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Tweeking for higher quality leadsHello, residential custom carpenter here. We are fully licensed, insured, our team is on payroll with workers comp, wrapped vans the full nine yards. I'm trying to figure out how to optimize our company profile for higher doll…
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Suspicious Leads — Same Job Requests for $85?Hi everyone, In the past 1–2 days, I’ve been receiving multiple leads for “Furniture Assembly” with the exact same setup: two desks or tables, always listed at $85. Same format. Same price. Same type of job. It’s starting to feel s…
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Quotes Sent Aren't Being ReadHi There, Somewhat of a newbie, but I have sent out multiple Quotes (maybe 20) and not one has even been opened or read. What is happening? It's odd I wouldn't hear back from people so in researching further I'm s…
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Customer serviceI do not agree with the charges for leads that do not include a phone number. I have sent multiple messages to customer service requesting the cancellation of lead delivery, as I am unfamiliar with how to use the app. I spoke to mor…
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Max lead pricesI have my max lead prices slider all the way to the right and it keeps telling me I could be more competitive with what I'm paying for leads. I'm unable to pay anymore than I currently am.
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