We won!!!

Average_joe1

Based on your feedback, we'll be removing instant bookings from Thumbtack on November 4th. We launched the Instant Book product to help pros get hired more quickly and more efficiently. While the experience worked well for customers, we heard that it wasn't working as intended for pros like you.

chilogm1

I saw the notification click on it didn’t even get a chance to read it it went away. I hope this is a win for us moving forward. We should be compensated for all the money we waste I t he past

Matt

I am so glad. I would be fine if they kept it if they allowed users to turn it off, however this works too. This battle has been far too long to get to this point, but I am glad they decided.

DustiO

It took time, but your feedback was (and is always) very valuable. I hope you'll keep on sharing!

Fil777

I'm glad that Thumbtack did that, this may be the beginning of a good trend with a relationship between pros and Thumbtack

Mr_Sunshine

What is the difference between instant bookings and direct leads? We are still getting charged for jobs that the customer picks 5 contractors. These are the people that are either tire kickers or looking for the lowest bid without a care for quality. Both of those types of customers have little intention in actually getting the project completed. Just "seeing whats out there". And to if their cousin is charging them fairly. Pros are still spending money with little ROI.

Matt

@Mr_Sunshine That is the reality of this model really, we are here to compete with others, including locals. I think the main thing is that the fact when customers reach out, they have no idea that the Pro's get charged for every connection. So there is no incentive for them to NOT reach out to as many people as possible.