Community Code of Conduct

Meckell Administrator Posts: 106
edited October 2022 in Community News

The following guidelines apply to public posts and private messages. They are not exhaustive. The Thumbtack Community team has full discretion at any time to remove posts that don’t meet the spirit of these standards. Repeat offenders may be temporarily or permanently removed from the Community. Code of Conduct violations on the Community may impact your status as a Thumbtack pro.

If you see unacceptable behavior in the Community that moderators have not yet responded to, please point it out to the Thumbtack Community team right away via a private message.

Here's what we expect from you to ensure the Community remains a place to help everyone get the most out of Thumbtack and reach their full potential. 

1. Keep it respectful

Without exception, we will not tolerate bullying behavior towards employees or other pros.  And since we are all on the same team, there should be no reason for it in the first place. 

Profanity and obscenity have no place in the Pro Community. Hate speech and discriminatory speech will not be tolerated.  Additionally, do not intimidate or discourage others from participating, or from voicing opinions that might be different than yours. Comments directed at personal appearances are not permitted.

 This is a zero tolerance policy.


2.  Keep it constructive

 Conversations should remain productive and focused on solutions.  We always welcome well-reasoned critiques but we ask that you refrain from angry rants.

We do our best to answer questions quickly and with as much detail as possible. If your question has been addressed, please accept the answer in good faith and move on.


3. Keep it in perspective 

 Everyone’s situation is unique, especially as it pertains to their business: what works for you may not work for someone else, and vice versa. Please keep this in mind when sharing your opinions, suggestions, and experiences. 

Please reflect on whether the suggestion you’re sharing is unique to you or is applicable to many. We always encourage sharing the latter.


4.  Keep it on topic

 Make sure your contributions are relevant to the purpose of the Pro Community and to the specific discussion board where you post. We ask that you do not post duplicate messages. Also, spam will be removed. If you want to change the direction of a conversation please start a new thread.   

Deliberately obstructing the narrative of a thread will not be tolerated.


5. Keep it private

 Do not share anything about yourself or your business that you want to keep private. Additionally, do not share the personal information of a customer, a Thumbtack employee, or another pro. Any post that violates another person’s sense of privacy will be removed.

 Private messages are meant to be private. Shared screenshots of PMs will be removed.


6. Keep it legal

When posting within the Pro Community, please keep in mind you are agreeing to follow all applicable laws. We expect a high level of professionalism from pros, please use the Community for lawful purposes only.


The Pro Community is a place where pros in every industry, anywhere in the country, can come together. But we also need ground rules in place to ensure the Community is built from common respect and good intentions. The Community team has full discretion to remove posts that don’t meet the spirit of these standards. If your post is removed, you won’t be notified. If you notice your post has been removed and have questions, please look over the Code of Conduct and if you need further clarification, please send a private message to a member of the Thumbtack Community team. 


By using these forums, you agree to follow these rules as well as Thumbtack’s Terms of Use and all other Thumbtack policies. If you recognize any violation of our Copyright Policy, please follow the process outlined here for providing notice.

If you have any questions about our code of conduct, terms, or policies, send a private message to a member of the Thumbtack Community team. 

Thank you for being a part of the Pro Community!

Feedback & Support

For any suggestions on how we could make this Community even better please send a Private Message to the Community Team

Additionally, while we hope that the Community will offer a wealth of information, inspiration, help and advice, it’s not the only resource available to our pros:

  • Visit the Pro Resources page for guides and tools curated by Thumbtack to help you get started and grow your business.
  • Go to Thumbtack Help for how-to articles written by our support team to answer FAQs about using Thumbtack.

We are here to help! 


  • No problem.

  • PomeranzLaw
    PomeranzLaw Community Leader Posts: 32

    This should be pinned to the top of the page.

  • Meckell
    Meckell Administrator Posts: 106

    Great idea @PomeranzLaw!

  • renee_dnwy
    renee_dnwy Posts: 14

    Excited to collaborate and be a part of a community with a common goal.

  • Understood, Excited to join the Thumbtack Community 👍

  • DustiO
    DustiO Administrator Posts: 1,067

    @renee_dnwy @HomemadeSimple so excited to have you here!

  • I'm honored to be apart of. Top Pro status means so much to me. I've worked hard to earn it, and it's so worth it.

  • Im ready to get started

  • DustiO
    DustiO Administrator Posts: 1,067

    @Tonya welcome, so happy you're here!

  • DustiO
    DustiO Administrator Posts: 1,067

    Would love to get everyone's thoughts on rewards - please go answer this poll!

  • Kathy
    Kathy Posts: 5

    I understand and agree to the terms.

  • Understood and much respect to the community thanks for giving me a home!!!

  • DustiO
    DustiO Administrator Posts: 1,067

    Welcome to the Community @Handyleelee!

  • DoryG
    DoryG Posts: 1

    I need to speak to someone about a poorly done job that cost way more than double of what it should have! I'll never use thumbtack again!!. I'll be sure many will hear of my experience!! It was my first time ever using this platform. I usually only go with word of mouth. I had 2 guys and 1 girl show up at my house asking for cash only. They charged me $800.00 to put a whole in my wall to vent my pellet stove. I had all the supplies and pellet stove. Everything for the job was there except 1 45 degree elbow. I had to get this the next day.

    I had to leave one of them in my house alone because the guy wanted all cash before doing the work. It was the worst experience ever!! Not to mention, the guy doing the work had to be guided "how to" by my son!!

    I sensed something was really wrong from the beginning but figured I couldn't back out. They even appreared very unprofessional and had a broken truck!!! I think he borrowed the truck!!!

    Turns out that someone my son knows well said the handyman and his 2 workers with him are drug addicts with serious problems!

    My son left to go home as it was late and called me 10 minutes later after speaking to the guys son, of all people!! That's how we knew the guys a drug addict!!! My son said to get them out of my house ASAP!! NOT to go anywhere with them. He said this because the handyman (the brains of the operation, Mike) wanted me to take his girlfriend and him down to the gas station to get air in his flat tire that he had a problem with since he showed up.

    I'm convinced now never to use thumbtack again and will let others know of my experience. Please let me know if I can get any money back. I do have a receipt for cash. My instinct was right on and I was given nothing but headache! Top it off.. he asked my son to finish the job the next day so he didn't have to come way back out here!! I needed one more 45 degree elbow. Unbelievable!!!


  • DustiO
    DustiO Administrator Posts: 1,067

    @DoryG this is a Community specifically for Thumbtack pros to connect with other pros and is not a customer support platform. Please contact Thumbtack support here and let them know what is happening - there is a team that specifically handles these types of issues. Thanks!

  • mbrand15
    mbrand15 Posts: 5

    I'm honored to be a Top Pro and to become a part of the ThumbTack community. I'm looking forward to grow my business with Thumbtack and connect with other pros.

  • AR2i
    AR2i Posts: 8

    I have read the Community Code of Conduct and promise to uphold them❣️