Thumbtack Community
Discussion List
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[Resource of the Week] Show off your strengths.Once you’ve gotten set up on Thumbtack, one of your first steps should be to strengthen your profile. Customers rely on what they see in your profile not only to showcase the quality work you can deliver, but also to highlight your … -
¡Ahorre tiempo y destaque con las Preguntas y Respuestas de su perfil!¿Sabía que la sección de Preguntas y Respuestas (FAQ's) de su perfil de Thumbtack es una herramienta increíblemente poderosa para su negocio? Los clientes suelen hacer las mismas preguntas una y otra vez, y al responderlas directame… -
June 2025 Pro Highlight — Meet Avi.Meet Avi, a Top Pro roofing contractor and Pro Advisor on our Thumbtack Pro Advisory Board. Avi is the owner of Sol Roofing, where he has earned Top Pro for the past 5 years. We asked him about his Thumbtack experience and to share … -
[NEWLY ADDED] More networking & mentorship sessions added.Thanks to your feedback, we've added an additional weekly session for our live (free) pro networking and mentoring sessions that take place over Zoom. Beginning on May 27th we'll have afternoon sessions on Tuesday every other week a…
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Únase a la creciente comunidad de profesionales de Thumbtack en español¿Habla español y quiere conectar con otros profesionales, compartir consejos y hacer crecer su negocio en Thumbtack? ¡Tenemos todo lo que usted necesita! En Thumbtack, valoramos a nuestra comunidad hispanohablante y le ofrecemos rec…
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Póngale pausa a los prospectos y oculte su negocio en Thumbtack¿Alguna vez ha sentido la necesidad de tomar un respiro, enfocarse en proyectos en curso o simplemente administrar mejor su flujo de trabajo? Thumbtack le ofrece las herramientas para tener un control total sobre cuándo y cómo inter…
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Need any Pro tips?Hi Pro Community, While I am spending a beautiful Saturday working on some projects that I just can't seem to get to during the week, I wanted to reach out and introduce myself to any relatively new Pros on this forum. I am the Chie… -
Working through the seasonsBeing in the painting industry at this time of the year can be tough for some especially on the east coast between cold weather and snow conditions the New England area cuts off exterior work basically until spring time. Which is cr… -
suspicious jobsThe lead was suspicious so we removed it for now. Anyone been getting this after some leads that they didnt get hire for. i was doing some refund request and i end up on like 3-4 of them anyone or is it just me at the moment if you … -
Quick replieswhy when i send quick replies to clients, my number show as xxx.xxx.xxxx
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Charging 5 People For The Same LeadThumbtack Needs To Fix The Way They Operate Or They’ll Lose Some Good Pros Soon! I Spent $1393 Got Some Bs Leads Maybe Got 2 Jobs From All That But I'm Paying 40-$50 For Some Leads It’s Insane
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How do I get reimbursement for incorrect leads?I just got a lead for a wedding over 300 miles from my location, even though my profile says I won't do weddings more than 50 miles from my home. The groom mistakenly entered the wrong zip code. How do I get a refund?
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Thumbtack Front Desk Not Working/ Thumbtack Refuses to Provide RefundsI have been a Thumbtack pro for over 10 years, paying Thumbtack well over $10,000 a year for leads. I've recently been using Thumbtack Front Desk, which has now- three times- failed to automatically respond to leads in under two min…
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Fake Names used for leadsWhy are people allowed to post leads with fake names on Thumbtack? And why is it when a pro asks for a refund, Thumbtack claims the lead is genuine even when the pro has text message proof that the person in question is using a fake…
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What % of "direct leads" actually end up booking you?I've gotten ~30 "direct leads" on thumbtack, and every single one has just vanished after 1 or 2 messages. Curious to hear if other contractors are also getting a high % of ghost leads. I understand that you won't book a …
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General Contractors?How do we set up our account and use it well for our marketing efforts? Thanks for answering and we would love to connect with someone who can introduce us to this wonderful platform.
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Tweeking for higher quality leadsHello, residential custom carpenter here. We are fully licensed, insured, our team is on payroll with workers comp, wrapped vans the full nine yards. I'm trying to figure out how to optimize our company profile for higher dollar le…
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New temporary numbersHello, my name is Jason and I own an exterior construction company where we do residential exterior construction ( gutters, roofs, siding, etc. ). I have been using lead generating services for about 18 of the 23 years I’ve been in …
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Cleaning and leadsGreetings everyone my name is Louis Hall and I'm happy to be apart of the thumbtack community 😁 I'm new at this so bare with me
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turn off exact match leads? (architecture)Can someone tell me how to turn off direct leads? i.e. the ones Thumbtack autosends pros? I'd much rather prefer replying to opportunities & having clients contact me directly, not being auto matched. I can't figure out how t…
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Free Leads PromotionHi, The other day I received a push notification and email advertising if I increased my maximum weekly allowance by $XX they'd give up to 6 free leads with the highest increase. I then increased for 6 free leads. Since then have ha… -
May 2025 Pro Highlight — Meet Beth.Meet @busyb Beth, a Top Pro home organization and move management professional, a pro mentor, and a Pro Advisor from our Thumbtack Pro Advisory Board. Beth has years of experience in her industry and is in her 5th year as a Top Pro.…
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Welcome to our new Community members — June 2025If you're tagged in this post, you joined the Community in May - and we're so glad you're here! Drop a comment and introduce yourself - post a pic, a link to your Thumbtack profile, tell us about your business - or whatever you want…
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Points..rewards..reviewsI have consistently received 5 star reviews and earned points but now they are gone…this platform seems scammish in a lot of ways, but again the clients help over look somethings on the back end…how do we get some consistency with t…
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Thumbtack's Customer ServiceI have been trying to get 2 issues resolved for a week. Thumbtack chat sends automated Spanish messages when I pressed ONE for ENGLISH, then they never connect. I've emailed, tried chat a dozen times, called (that's hopeless). I hav…
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The new Phone number situationHi Team! Long-time Thumbtack user here and I am really concerned about not having access to real phone numbers now. I replied to a lead, paid a significant amount of money. They did not reply to my message and when I try to call …
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Anyone here use MailChimp?Hi all! Today in West Hollywood, CA, we have the MailChimp in-person workshop about SMS marketing. I currently use MailChimp for email marketing, but if I want to do SMS marketing, it would be an extra $20 per month. The thing I lik… -
Stop Charging Pros Unnecessary moneyI’m very disappointed with Thumbtack. It’s frustrating and unfair that I was charged for a direct lead, only to find out the customer provided a fake phone number. I responded immediately and did everything right on my end, but ther…
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Not only unlicensed but not even a registered companyhow can thumbtack stand by and allow unlicensed pros to advertise for service that requires a contractor license? Now I’m seeing pros advertise and not even have a valid business registration with the state. Which means more than li… -
Why am I suddenly getting multiple "Handyman" leads?I am not a handyman and suddenly 5/23/25 I am getting tons of leads? This is really annoying how do I stop this???? Jeff ARndt
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Here we go again -- coaches-- does Thumbtack even want us on their platform?After almost 2 years of hiding my profile on the Thumbtack platform because their "name your own lead price" policy insisted that I pay a minimum of $165 per lead even when most "leads" never responded to my repl…
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Background Check Server ErrorEvery time I've attempted a background check over the past few months, on both Safari and Chrome desktop browsers, both SSN and photo of an ID, I've gotten a "ServorError" badge and can't move forward. Help would be apprec…
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Why do we still have to pay for a lead if the customer isn’t responding backwhy should we have to pay for a lead if the customer isn’t responding back and once you finally talk to them they went another company isn’t that concerned double charging for one lead?Answered ✓ Hvachoms__1 131 views 4 comments 1 point Most recent by CustomHomeCreations Thumbtack Resources
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Anyone Else Struggling with Expensive Leads but No Bookings?I love Thumbtack. Just want to say that. In the last 45 days, I've have had 11 (EXPENSIVE) leads but ZERO and I mean ZERO bookings. All the leads have been people "just looking," hired someone else off Thumbtack, or weren'…
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May 2025 Pro Highlight — Meet Thomas.Meet Thomas, a Top Pro roofing contractor, a pro mentor, and a Pro Advisor from our Thumbtack Pro Advisory Board. Thomas has decades of experience in his industry and is a 3 year Top Pro. We asked him about his Thumbtack experience …
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Suspicious Leads — Same Job Requests for $85?Hi everyone, In the past 1–2 days, I’ve been receiving multiple leads for “Furniture Assembly” with the exact same setup: two desks or tables, always listed at $85. Same format. Same price. Same type of job. It’s starting to feel su…
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Mobile Notary Lead ChargesHi everyone, I’m new to both the notary business and Thumbtack, and I wanted to start a discussion to share some of what I’ve experienced so far using this platform to find clients and opportunities. In my opinion, Thumbtack’s lead …
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Change locationHow can I change the locations where I offer service
Resources
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