Thumbtack Community
Discussion List
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Your feedback in action: New phone number verification is here.Thanks to feedback and insights from pros like you, we're excited to share that new phone number verification is here! Our new customer verification solution uses an identity-matching process to ensure all phone numbers customers pr… -
¡Amplíe su Alcance con Múltiples Perfiles de Negocio en Thumbtack! 💼¿Ofrece más de un tipo de servicio? ¿Quiere expandirse a nuevas áreas? ¡Con Thumbtack, puede crear múltiples perfiles de negocio para llegar a más clientes y mostrar todas sus habilidades! ¿Cuándo crear otro perfil? Si ofrece servic… -
Working through the seasonsBeing in the painting industry at this time of the year can be tough for some especially on the east coast between cold weather and snow conditions the New England area cuts off exterior work basically until spring time. Which is cr… -
Video tutorial: ¡Convierta más prospectos en clientes con Thumbtack!Estamos emocionados de anunciar el lanzamiento de nuestro nuevo video en español, "Cómo administrar los prospectos, oportunidades, como crear respuestas rápidas e utilizarlas". Este video es el primero de una serie de vide…
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Check out our latest webinar in the on-demand library!Hey pros! Yesterday we held our NINTH live webinar of 2024! How exciting is that? If you missed it, don’t worry. Our On-Demand video library is packed with recordings of these webinars We are thrilled to highlight our most recent ad… -
Your feedback in action: We’re removing all Instant Bookings.We’ve built this Community (along with you), because we understand the importance of connecting with other business owners — to share ideas, exchange best practices, get advice and celebrate wins, together. It’s also a space where y…
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Export past leadshello, I’m only wanting to export the the phone number & name of my past leads. I don’t want to have to toggle back & forth on the app for each lead. Rather, export all of them at once. Thank you, Ruby Powell -
Thumbtack’s Refund Policy is a LieThumbtack claims to protect pros with their refund policy, but in reality, they ignore their own rules when it benefits them. Here’s what their policy says vs. what actually happens: 🚨 Thumbtack’s Policy: "A lead that violates …
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📢 Attention Thumbtack Pros! Refund Policy Not Being Followed! 🚨We rely on Thumbtack to provide quality leads, but what happens when their refund policy isn't being honored? Recently, we experienced an influx of bot-generated leads, resulting in over $1,000 in wasted ad spend. Despite meeting th…
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So weird...!Yesterday I made this long post raising some questions and issues I have with Thumbtack. I can't find it now?!! So weird. Luckily, I saved it… I would love to have a conversation about these issues I've had over the years with Thumb…
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Thumbtack Pro new update notification glitchI have not been able to receive any of my leads ever since this recent update. I’ve updated my phone, deleted the app and reinstalled, contacted thumbtack tech support and I was advised to reach out to Apple. Apple tech support conf…
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Not receiving a notification every time on my phoneHi, I usually get a text notification on my phone for a potential lead but I don't always receive it every time. This causes a delayed response with a possibility that the client have chosen someone else. Now I'm left with Thumbtac…
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What are we doing ABOUT THIS PROBLEMMy big problem is why cant they make sure the customers only contacted 1 pro at a time , that way its easier for a pro to win the job its real bad and sad at the same time, LETS TAKE IT TO TIKTOK
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Why doesn't Thumbtack make its fee structure public?I have been working with Thumbtack for several years and still don't have a clue how the fee structure works. I am charged anywhere from $37 to $100 to do the same job at the same distance from my home.
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Tracked by a wolf walking a clients dog!!!I finished a job last night at 9:30pm. It was for walking a dog 3 times a day, for 2 days. I took him out last night for the last walk at 9pm. I’m in Texas, and of course it’s dark. When we walk we go left, down a row of bushes on …
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How do I upload videos to my profile?There’s a video tutorial on Thumbtack help that makes it seem like you can easily upload videos directly from your phone gallery (from mobile or desktop site) but it won’t let me.
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Real Estate , Airbnb PhotographyI try to target just Real Estate or land developers , and Thumbtack kept sending me weddings and headshots, and i only received credit for one. Once going on here ?
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Why is this refund deniedCustomer posts in the structural engineering category, but when I speak to him, he's looking for a contractor. I'm not a contractor, so I shouldn't have to pay for this.
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Remove Direct LeadsI'd like to remove the direct leads function and just receive the general leads that you pay ONLY if the prospect replies. The direct leads are not working out.
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Thumbtack for Non Home Based ServicesNow that Thumbtack is only focusing on home based services, are they going to spinoff the categories for non home based services into a new website and under a different name?
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Limited availabilitywhy does my profile show that I have “limited availability”? I haven’t blocked any time off, and I have my availability set to ‘any time’, seven days a week. I don’t have my Google calendar connected to thumbtack either.
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New Kid on the block (That's my way of saying new guy that paints) ;)Im in the Fort Wayne area looking for more work in the area of painting and networking. If you guys wanna connect and you're in my area that would be greatly appreciated! -Orthos Painting Midwest (Fort Wayne Indiana) From the new pa… -
Celebrate with us - show us your Thumbtack swag!Your commitment to your craft and your consistently excellent service make Thumbtack great, and we think you should be celebrated - with things like swag. Here’s what some pros recently shared: If you’ve been to a pro event, won a C…
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Business insightsif this is as accurate as it could be I would take this as a failure when it comes to running my business on here I already spent $581 total for this year and only got hired 4 times it’s crazy that I might cut my monthly budget and …
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Thumbtack needs to educate customers that they charge prosI have ran into this so often while using thumbtack.... I'll get a lead, and it's $112 and the customer contacted FIVE pros!! I'm sorry, but they shouldn't be able to contact more than 3 tops, unless they are unsatisfied with the fi…
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RefundsI am new to Thumbtack and I have been getting leads that just won't work with me due to many reasons out of my control. I did get all refunds besides 1 and I don't feel like I should be charged for it. Also one more big thing, why d…
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Disappointed in your site.I repair household appliances. I worked from your site for a while, I can't say it was great, but the work was regular. Then I left and closed the account. In early December, I reopened the account and was shocked that out of the $2…
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REQUEST: Update Importing Google ReviewsI know you can only import Google reviews once, but most people do that when just starting out on Thumbtack with one to a few reviews at most. As pros, we acquire more over time (especially those who get most of their business outsi…
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Keeping Leads in Only One StateI live in NY and have a 100-mile lead limit. I am only licensed in NY, but I receive leads in NJ and CT. How can I keep the 100-mile limit but eliminate leads outside my state? Thank you.
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Denied refunds outside of lead time on profile because of customer clicking on open to other dates.@DustiO I recently started using thumbtack again after instant booking getting taken off the platform which is so much better but I’m running into issues with low quality leads and leads outside my lead time setup on my profile. I g…
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Opportunities Are Not Really OpportunitiesWhen is Thumbtack going to stop hiding the messages that are sent from Pros to job posters via the Opportunities? The messages are NOT put in the job poster's Thumbtack profile inbox. They are HIDDEN under a section called "Pro…
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Refunds for Scam Leads and MinorsI have been with Thumbtack for over 10 years and I have spent well over $200,000 on marketing with Thumbtack alone. In 2024 year to date, I've spent upwards of $23,000. When Thumbtack first began, the company was genuinely intereste…
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Should customers get rated like we do?Only so we know if they have done something to another business
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Why is the "online booking" option gone from the settings?It's just not available anymore.
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Top Pro Badge 2024, Top Status, RankingI've been with Thumbtack for over 10 years, and I recently. received nearly 10 reviews. As a five star business with over 200 reviews, how do I access my Top Pro status and badge for 2024 that I can host on my website? I'm also uns…
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ABOUT THUMBTACK? Worth it?Hello Everyone,My name is David I’ve recently returned to Thumbtack after initially using it years ago when I first started my business. While I’ve found it to be a useful platform, I’ve noticed a recurring challenge: I’ve invested …
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