Thumbtack Community
Discussion List
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Thumbtack’s 2024–2025 Pro Advisory BoardIntroducing Thumbtack’s expanded Pro Advisory Board, comprised of 40 local service business owners from across the country Before joining the product marketing team where I lead our pro community, I was a Top Pro on Thumbtack, runni… -
Your feedback in action: New phone number verification is here.Thanks to feedback and insights from pros like you, we're excited to share that new phone number verification is here! Our new customer verification solution uses an identity-matching process to ensure all phone numbers customers pr…
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¡Descubra las Oportunidades y expanda su negocio en Thumbtack!¿Busca más clientes potenciales en Thumbtack? ¡Las Oportunidades son su puerta a un nuevo mundo de posibilidades! ¿Qué son las Oportunidades? Son clientes que ya han contactado a otros profesionales, pero aún no han contratado a nad… -
Working through the seasonsBeing in the painting industry at this time of the year can be tough for some especially on the east coast between cold weather and snow conditions the New England area cuts off exterior work basically until spring time. Which is cr… -
Your feedback in action: We’re removing all Instant Bookings.We’ve built this Community (along with you), because we understand the importance of connecting with other business owners — to share ideas, exchange best practices, get advice and celebrate wins, together. It’s also a space where y…
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Mejorando con Su Opinión: Eliminación de las Reservas Instantáneas 🚫Hemos construido esta Comunidad (junto con usted) porque comprendemos la importancia de conectar con otros propietarios de negocios, compartir ideas, intercambiar mejores prácticas, recibir consejos y celebrar logros en conjunto. Ta…
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¡Crea una Introducción Impactante y Gana Más Clientes! ⚡La Introducción de su perfil es su primera oportunidad para captar la atención de los clientes. ¡Aprovéchela al máximo! ¿Qué es la Introducción? Es una sección libre en su perfil donde puede destacar lo que le hace único. Piense en …
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Check out our latest webinar in the on-demand library!Hey pros! Yesterday we held our NINTH live webinar of 2024! How exciting is that? If you missed it, don’t worry. Our On-Demand video library is packed with recordings of these webinars We are thrilled to highlight our most recent ad… -
Something is seriously wrongI was looking at my business insights just now, and it is using October 21 as “a week ago.“ Look at these stats and tell me there isn’t something seriously wrong. It says 14 leads compared to “a week ago,” yet I’ve received ZERO lea…Answered KCInvestigations 29 views 8 comments 0 points Most recent by KCInvestigations Community News -
No leads?@DustiO I think my thumbtack profile as a pro is not working. I have not got any leads in a while and where i live there is alot of demand for cleaners right now. Can you look into it for me? Please
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Server errorHi there, I really want to start finishing my profile. I have tried contacting customer service but it is only automated emails, chats, phone calls. The background check keeps popping up with an server error message with social or I…LernikGrikorian 429 views 12 comments 0 points Most recent by KCInvestigations Thumbtack Pro Rewards
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Custom weekly budgetHello everyone. My name is Philip. I'm Top pro from Pennsylvania. Maybe you have already seen a new update for Thumbtack Pros: now we can't set our weekly custom budget more then 1 time per week. After that we have to choose our bud…
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Can I get a bad review deleted?hi, I recently had my first bad review. It's a very dishonest one. The client said my piano lesson was awful. He initially paid for 30 minutes. Towards the end of the 30 minutes, he thought the lesson was so good, he paid for an…Answered ✓ Tim_Lyddon 28 views 2 comments 0 points Most recent by KCInvestigations Thumbtack Resources
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Is it possible to target customers in two different areas?I am trying to figure out how to target clients in all of the state of NY to do tele-therapy. This is where I am licensed; however, I live in North Carolina. I want to offer life coaching services to the United States. Also, I wa…
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Account deactivatedAccount got deactivated for no reason. Please help
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suspicious jobsThe lead was suspicious so we removed it for now. Anyone been getting this after some leads that they didnt get hire for. i was doing some refund request and i end up on like 3-4 of them anyone or is it just me at the moment if you …
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Custom budget for leadsI have a business and I have been using thumbtack for years now. I have experienced this platform thru a lot of there changes and updates. The fact that they don’t allow you to adjust you budget until Monday does not seem feasible t…
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How can I archive a message with no option to archive?We recently reactivated our account, and I archived thousands of old messages; however there is one remaining message from 2020 that does not give me the option to archive it. How can I get rid of it?
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How can I get a refund for FREQUENT customers' mistakes?I teach Piano Lessons in-person and also over the internet. The problem is, I receive leads (one or two per month) from potential students who are out of state but they are looking for "in-person" lessons. The customer acc…Answered jojoFradell 15 views 2 comments 0 points Most recent by jojoFradell Network and Collaborate
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Refund Policy - Read receipts, Valid Phone Numbers and Text Message ThreadsI do love Thumbtack. I just wanted to know if the refund process you guys used to offer - whereby if a potential customer didn't even read your quote meant you got a refund - could be brought back? Or at least, could you offer us a …
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Thumbtack Pro new update notification glitchI have not been able to receive any of my leads ever since this recent update. I’ve updated my phone, deleted the app and reinstalled, contacted thumbtack tech support and I was advised to reach out to Apple. Apple tech support conf…
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Bad reviewsHi, I just posted my story about a bad review I got. The review does violate policy because it does not relate to the interaction between myself and the client. Firstly he says that he used Venmo. He did not. And I have the proof i…
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Instant BookingThere has been a lot of discussion surrounding instant booking if we together as pros can share our thoughts on instant booking we may be able to submit this to thumbtack as a community.
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Inaccurate response timeThumbtack’s tracking of my response time is inaccurate, and it's severely hurting my listing rank and impacting my business. Leads are already overpriced, but now this inaccurate tracking is making things worse. @DustiO hey you see…
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Top Pro Eligibility Questions@DustiO Hello! I am trying to become a Top Pro for the first time. Once I become one, can you tell me how many points I need to accumulate each period to remain a Top Pro? Also, since as a hypnotherapist I don't seem to be eligible… -
Customer changed job detailsThis discussion was created from comments split from: Instant Booking. -
Your feedback in action: Refund policy update.Hello all, I am excited to share that Thumbtack has launched an update to the 15 minute cancellation refund policy. Thanks to your feedback and to the Pro Advisory Board for helping us find a solution, we are expanding the 15-minute… -
Tips for working with instant BookI will start with tip number one and as you guys have ideas reply with your tips Tip #1. Charge a non-refundable $100 deposit. As several of you have learned one of the least reliable jobs you can get is a instant book job. So cha…
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We won!!!Based on your feedback, we'll be removing instant bookings from Thumbtack on November 4th. We launched the Instant Book product to help pros get hired more quickly and more efficiently. While the experience worked well for customers… -
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Duplicate OpportunitiesThis discussion was created from comments split from: Dustio.
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How does one remove a duplicate lead from their Leads and Bookings page?Had a customer post her lead twice (and I was charged twice, but that's another complaint). I engaged her on the first lead that showed up, but her second lead still shows up on my Leads and Bookings page. Please note I do not wan…
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Acct was deactivated cuz of a business linked to meI was with thumbtack about a year and had highest membership rating snd was a 5 star customer rating lil over 30 reviews. Never had an issue then one day my account is deactivated and there’s nothing to be done? That means the leads…Answered Kortnie 29 views 1 comment 0 points Most recent by DustiO Link your Thumbtack account with partner platforms
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How do I change my auto-reply? This is separate from the quick repliesA while ago, I got an email from Thumbtack about partnering with a major retail company to help drive new leads. They asked if I wanted to set up an automatic message for clients who send direct leads. I replied with the message, an…
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🌟 ¡Luzca su mejor trabajo y atraiga más clientes! 🌟¡Hola, comunidad Thumbtack! 👋 ¿Alguna vez ha sentido que las fotos de su perfil no reflejan realmente la calidad de su trabajo? 🤔 ¡A todos nos ha pasado! Sabemos que se enorgullece de su trabajo, y ahora tiene una nueva forma de mo…
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Have any pro's had any suspicious leads that do not get refunded? I am very concernedHi there, I am a very concerned pro. I havent had a lead in a months until I recently got two. The first one was no response in the app and outside the app. Which is frustrating and sketchy even if it does fall under your policy. bu…
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Pressure Washers Lead QualityDoes anyone have any suggestions on how to get better lead quality. Do you feel thumbtack is just a short term fix until you grow and get better leads at lower cost from google my business. I personally have a love hate relationsh…
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Why I'm I not given a specific reason for denying my request for refund?It is not fair to be charged when a person that request my services never looks at my quote or does not respond to texts and will not answer the phone. This was not done in good faith and I should not be charged for it.
Resources
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