Thumbtack Community
Discussion List
-
General Contractors?How do we set up our account and use it well for our marketing efforts? Thanks for answering and we would love to connect with someone who can introduce us to this wonderful platform. -
Super Low Lead Volume. Anyone Else?Hi, Running an irrigation business in Houston. This time of the year is our busiest season, mostly all because of Thumbtack leads. This years leads have floored. Only 5 in June vs 28 same time last year. Anyone experienced anything …
-
Welcome to our new Community members — July 2025If you're tagged in this post, you joined the Community in June - and we're so glad you're here! Drop a comment and introduce yourself - post a pic, a link to your Thumbtack profile, tell us about your business - or whatever you wan… -
Resolved (Updated)Resolved…. (updated)
-
Review with inaccurate statementsWhat is the TT policy on statements in reviews that can be proven false via screen grabs directly from the lead themself? If what is said in the message is X and their review says Y does that violate your review terms of service an…
-
Fake Names used for leadsWhy are people allowed to post leads with fake names on Thumbtack? And why is it when a pro asks for a refund, Thumbtack claims the lead is genuine even when the pro has text message proof that the person in question is using a fake…
-
Thumbtack isn’t treating businesses same as clientsis anyone noticing that thumbtack doesn’t treat us business owners the same as customers? I think it’s unfair they can write reviews and post photos and we can’t post photos back to show proof of their lies. Or even some policies! O…
-
Rate Thumbtack Today Vs. A Year AgoHas Recent Changes To Thumbtack Improved Your Business?
-
[Resource of the week] Communicating with customers.The way you communicate with customers is important. This week's video series is full of great tips for effectively interacting with customers — to help you put your best foot forward, and win more jobs. The series consists of four … -
I am a Top Pro, my views are going up but my leads have stopped. PLEASE HELPThumbtack has been an absolutely amazing source of leads for our pressure washing business over the past month. We have been so excited to have found thumbtack and each week we got more views, more leads, more booked jobs, more revi…
-
How do I change my auto-reply? This is separate from the quick repliesA while ago, I got an email from Thumbtack about partnering with a major retail company to help drive new leads. They asked if I wanted to set up an automatic message for clients who send direct leads. I replied with the message, an…Answered Lauren_Watts_Larsen 388 views 3 comments 0 points Most recent by DustiO Thumbtack Resources
-
Quick replieswhy when i send quick replies to clients, my number show as xxx.xxx.xxxx
-
suspicious jobsThe lead was suspicious so we removed it for now. Anyone been getting this after some leads that they didnt get hire for. i was doing some refund request and i end up on like 3-4 of them anyone or is it just me at the moment if you …
-
How do I get reimbursement for incorrect leads?I just got a lead for a wedding over 300 miles from my location, even though my profile says I won't do weddings more than 50 miles from my home. The groom mistakenly entered the wrong zip code. How do I get a refund?
-
Thumbtack Front Desk Not Working/ Thumbtack Refuses to Provide RefundsI have been a Thumbtack pro for over 10 years, paying Thumbtack well over $10,000 a year for leads. I've recently been using Thumbtack Front Desk, which has now- three times- failed to automatically respond to leads in under two min…
-
Tweeking for higher quality leadsHello, residential custom carpenter here. We are fully licensed, insured, our team is on payroll with workers comp, wrapped vans the full nine yards. I'm trying to figure out how to optimize our company profile for higher dollar le…
-
New temporary numbersHello, my name is Jason and I own an exterior construction company where we do residential exterior construction ( gutters, roofs, siding, etc. ). I have been using lead generating services for about 18 of the 23 years I’ve been in …
-
Cleaning and leadsGreetings everyone my name is Louis Hall and I'm happy to be apart of the thumbtack community 😁 I'm new at this so bare with me
-
turn off exact match leads? (architecture)Can someone tell me how to turn off direct leads? i.e. the ones Thumbtack autosends pros? I'd much rather prefer replying to opportunities & having clients contact me directly, not being auto matched. I can't figure out how t…
-
¡Ahorre tiempo y destaque con las Preguntas y Respuestas de su perfil!¿Sabía que la sección de Preguntas y Respuestas (FAQ's) de su perfil de Thumbtack es una herramienta increíblemente poderosa para su negocio? Los clientes suelen hacer las mismas preguntas una y otra vez, y al responderlas directame… -
Free Leads PromotionHi, The other day I received a push notification and email advertising if I increased my maximum weekly allowance by $XX they'd give up to 6 free leads with the highest increase. I then increased for 6 free leads. Since then have ha… -
June 2025 Pro Highlight — Meet Avi.Meet Avi, a Top Pro roofing contractor and Pro Advisor on our Thumbtack Pro Advisory Board. Avi is the owner of Sol Roofing, where he has earned Top Pro for the past 5 years. We asked him about his Thumbtack experience and to share …
-
May 2025 Pro Highlight — Meet Beth.Meet @busyb Beth, a Top Pro home organization and move management professional, a pro mentor, and a Pro Advisor from our Thumbtack Pro Advisory Board. Beth has years of experience in her industry and is in her 5th year as a Top Pro.…
-
Welcome to our new Community members — June 2025If you're tagged in this post, you joined the Community in May - and we're so glad you're here! Drop a comment and introduce yourself - post a pic, a link to your Thumbtack profile, tell us about your business - or whatever you want…
-
Thumbtack's Customer ServiceI have been trying to get 2 issues resolved for a week. Thumbtack chat sends automated Spanish messages when I pressed ONE for ENGLISH, then they never connect. I've emailed, tried chat a dozen times, called (that's hopeless). I hav…
-
The new Phone number situationHi Team! Long-time Thumbtack user here and I am really concerned about not having access to real phone numbers now. I replied to a lead, paid a significant amount of money. They did not reply to my message and when I try to call …
-
Anyone here use MailChimp?Hi all! Today in West Hollywood, CA, we have the MailChimp in-person workshop about SMS marketing. I currently use MailChimp for email marketing, but if I want to do SMS marketing, it would be an extra $20 per month. The thing I lik… -
Stop Charging Pros Unnecessary moneyI’m very disappointed with Thumbtack. It’s frustrating and unfair that I was charged for a direct lead, only to find out the customer provided a fake phone number. I responded immediately and did everything right on my end, but ther…
-
Not only unlicensed but not even a registered companyhow can thumbtack stand by and allow unlicensed pros to advertise for service that requires a contractor license? Now I’m seeing pros advertise and not even have a valid business registration with the state. Which means more than li… -
Why am I suddenly getting multiple "Handyman" leads?I am not a handyman and suddenly 5/23/25 I am getting tons of leads? This is really annoying how do I stop this???? Jeff ARndt
Resources
- All Categories
- Pro Mentorship
- 17 Link your Thumbtack account with partner platforms
- 17 On-Demand Webinars
- 220 Network and Collaborate
- 35 Comunidad en Español
- 104 Thumbtack Pro Rewards
- 1K Business Resources
- 198 Inspiration
- 72 Business Resilience
- 300 Thumbtack Resources
- 279 Community News
- 1 Featured Events
Welcome! Check out our Community Code of Conduct. (review here)