Not receiving a notification every time on my phone

eskay0201

Hi,

I usually get a text notification on my phone for a potential lead but I don't always receive it every time. This causes a delayed response with a possibility that the client have chosen someone else. Now I'm left with Thumbtack taking out a large chunk of my wallet of $45 for a potential client that I just missed. Also, lead prices are just way to expensive Thumbtack……

DustiO

@eskay0201 Have you tried deleting and re-downloading or updating the app and your OS? Also clearing cache and cookies? (I have seen in the past where a pro was getting delayed texts and this fixed it) I would also recommend checking your notifications - as you only have texts turned on for leads, and not for opportunities (not sure if those were some of them that you got too late). It looks like your average response time is still really quick (under 10mins), though!

As far as lead prices, it looks like you already have your max lead prices set as low as possible - if the lead prices still seem to expensive, I would encourage you to send that feedback to support@thumbtack.com to be sure it gets logged.

Thank you!

RDCushing

Sorry. I can't figure out how to start a new thread, so I'll post this here—it's somewhat related.

I used to get an email notice from Thumbtack every time they charged by credit card against my budget for leads. However, a couple of months ago, these emails seem to have stopped. Now I have to into my account, look up the transactions, and print out the latest ones. It is a real pain!

I've checked notification settings, and I can't find anything that applies to turn off or on.

Anybody else have a similar experience?

DustiO

@RDCushing Have you tried enabling the email notifications for "Market reports and insights"? I wonder if those emails fall under that umbrella. I'd say to try that and see. I'd also check your junk/spam to make sure they aren't going there. I will also see if I can find out more about why this might be happening and let you know what I find out.

For future reference to make a new post you'll click on the blue "+ new post" button. But, this works too!

RDCushing

I'll give it a try. But, it really ought to be a separate component. "Market insights" has become a catch-all for junk mail about how we can sell you on spending more money with Thumbtack, and is not really helpful. The other is about what I've already SPENT at Thumbtack and I need that info on a regular basis.

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DustiO

@DerHilfer_LLC You currently have your text notifications for new leads and messages turned off, I would recommend turning those on so that you don't need to look for emails. I just checked and I am able to see all of your messages in your messages tab when I log in - if you can tell me any names of leads that you got, but didn't see when you logged in, I can check up on that and see what is happening there.

As far as lead prices, I would recommend playing around with your max lead prices and try lowering them to prices that make more sense for you and your business.

LMK about the leads/messages that you didn't see in your messages tab so I can look into it. Thank you!!

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