Not receiving a notification every time on my phone

eskay0201

Hi,

I usually get a text notification on my phone for a potential lead but I don't always receive it every time. This causes a delayed response with a possibility that the client have chosen someone else. Now I'm left with Thumbtack taking out a large chunk of my wallet of $45 for a potential client that I just missed. Also, lead prices are just way to expensive Thumbtack……

DustiO

@eskay0201 Have you tried deleting and re-downloading or updating the app and your OS? Also clearing cache and cookies? (I have seen in the past where a pro was getting delayed texts and this fixed it) I would also recommend checking your notifications - as you only have texts turned on for leads, and not for opportunities (not sure if those were some of them that you got too late). It looks like your average response time is still really quick (under 10mins), though!

As far as lead prices, it looks like you already have your max lead prices set as low as possible - if the lead prices still seem to expensive, I would encourage you to send that feedback to support@thumbtack.com to be sure it gets logged.

Thank you!