Business Resilience
A place to share tips and resources pertaining to all things business.
Discussion List
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Keeping Leads in Only One StateI live in NY and have a 100-mile lead limit. I am only licensed in NY, but I receive leads in NJ and CT. How can I keep the 100-mile limit but eliminate leads outside my state? Thank you. -
Denied refunds outside of lead time on profile because of customer clicking on open to other dates.@DustiO I recently started using thumbtack again after instant booking getting taken off the platform which is so much better but I’m running into issues with low quality leads and leads outside my lead time setup on my profile. I g…
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Lead Refund Denied, why?I am a NY-licensed home inspector. I perform inspections for clients who are purchasing homes. I recently had a refund denied from a lead who wanted her house stairs looked at due to cracks. I requested a refund at the appropriat…
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Still Getting Fake Phone Number Leads?The email went out and said that they would now refund for fake phone numbers. I paid $113 for a lead this week with an obvious fake and spam number. Has anyone had success getting a refund with the fake number? I reported the lead …
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Tips for working with instant BookI will start with tip number one and as you guys have ideas reply with your tips Tip #1. Charge a non-refundable $100 deposit. As several of you have learned one of the least reliable jobs you can get is a instant book job. So cha…
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"High Value Job" is $250?I'm being genuine and honest as I continue to learn to navigate Thumbtack after a year. Today I paid $107 for a direct lead for a "High-Value Job" according to Thumbtack. But the max budget was for the job was only $250. H…
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Thumbtack OpportunitiesI have a question about "opportunities". I got a lead yesterday for which I paid $52 and had to compete against 4 other vendors. 3 of the 4 of us responded within 10 minutes. YET the lead still went to the opportunities ar…
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Changes to customer request formsI have been on TT for two years now, and it seems like the platform has gone from a regular interval of referrals to a very slow trickle. Yes, its the nature of what this is, and what I do can be seasonal (Murals), but the email I … -
Is this platform a scam?I've spent nearly $1000 this month on leads and it has produced a single $30/lesson student. It will take more than 30 lessons for me to break even. Pretty sweet deal for Thumbtack; not such a sweet deal for me. Am I doing something…
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Targeting By Zip CodeWith this new feature, what's the best way to use it to get a leg up on lead competitors? I've done gigs in certain cities repeatedly. Should I just compete in those zip codes and go hard with my spending only in those zip codes?
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Calendaring IssueFor Pros curious about how they continue to be charged for leads when their calendars are blocked, this is how Thumbtack is circumventing your calendar preferences: When searching for my own Pro account via an anon account, I was n… -
Thumbtack Pro Minimum for LeadsI have been on Thumbtack for almost a month. They tell you the best ways to show up in searches is to have quick response rates (which I have worked on), 10 - 5 star reviews which I have 12, and spend more on leads, which isn't fair…
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Issues uploading a picture to my new profileHi - I'm creating a profile but my logo is not accepted. I can't click on next. I tried multiple images. they were all rejected. please help.
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Nonresponsive leads and vague refund policy (Venting)70% of what we spend on Thumbtack is a donation to Thumbtack. I can have regular cadence with follow ups but the client never responds. If who we consider to be a dead lead responds to us 30 days after we receive the inquiry and we …
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Privacy of information provided for background checkHello, I did a background check and I want to know if my information is kept confidential and my ssn# is encrypted. I know I could have used the other option. thanks
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I am a Top Pro, my views are going up but my leads have stopped. PLEASE HELPThumbtack has been an absolutely amazing source of leads for our pressure washing business over the past month. We have been so excited to have found thumbtack and each week we got more views, more leads, more booked jobs, more revi…
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Ups and downs. We can ride this outHello everyone this is Brad from Central florida. Just wanted to speak some words of encouragement to everybody's business models and to know that we are in a cymbient relationship. We all need to succeed and we all need to feel lik… -
Thoughts on what to do regarding a customer who wants me to lower my price after paying me?I have a customer who I put together a large basketball hoop for. It was a hard job, and later I read reviews saying that a lot of folks have had issues assembling this hoop. I spent awhile talking to customer service, and I did n…
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Unlicensed ContractorsAs a woman in the HVAC industry, competeing for leads is a long road. Over the last 10 years I've learned that alot of our competition is low cost unlicensed contractors. So, doing my due diligence, I have done reseach on the contra…
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30 Day Old Refund Policy@DustiO I would like an explanation and a response here, as this is not an uncommon issue experienced by many pros. I have a client who I have been tracking down since they picked us on 3/11. I have called this client over 10 times…
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Thumbtack RankThumbtack Rank is dramatically lower today than it has ever been. We’ve gotten nothing but 5 stars lately. Can anyone help?
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Can dealing with negative customer interactions actually help your business?In response to a recent question from another Community member about why Thumbtack doesn't allow us to rate customers, like other platforms such as Uber: I am a fellow Pro and have had moments of frustration with this myself, thinki… -
When is an event not an event?So I got charged $34 for a lead on my Portland, OR videography account. The lead was for videography of a quinceañera. A quinceañera in an event, much like a wedding or a birthday party. The lead should have been listed under &quo…
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TT hiding business, Max lead price, instant book, transparencyI go into my max lead prices daily to adjust to try stay high on the search results why does the amount of leads change daily all I can get for leads are up to 7 leads a month anybody else seen a difference on this. Usually mine say…
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Building & ExpandingHappy New Year Everyone!!!! Hope this new year brings more business networking and wealth to every business from all industries few tips I am looking to do to make my business expand this year hoping theses tools can help other bu… -
IS THUMBTACK FISHING?Is Thumbtack legitimately wanting to facilitate an honest transaction between potential clients & pros, or are they using our numbers for ways to get over on us in the end? -
Refund requests and screenshotsI submitted a refund request and was denied, so I had to call and walk the rep through why I felt a refund was in order (the job went from a ceiling mural, to a a textured wall), and when I submitted for a refund, there was no optio…
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Why are these leads even allowed?Currently, there is a lead for "video production" in Shelbyville, IL 62565, but the job poster doesn't actually need video production. They need "AV for an event including mics and projector/screen or TV". AV Re…
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Leads have dried up for a month, what about you guys?I have done the usual, checked my competitive max lead price to make sure I am competitive, altered my profile, added new projects, checked out my competition and see that I am ranked 3rd when "muralist" is searched for Sa…
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Not getting leadsI recently signed up for Thumbtack as a tutor and I have not been getting any leads. I've only sent out 2 quotes through the opportunities tab on my profile. However, I know I'm supposed to get lots of leads. Could I please get some…
Resources
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