Business Resilience
A place to share tips and resources pertaining to all things business.
Discussion List
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Managing Leads with Team MembersHello Pros, two questions for all of you. 1) Do you share your account with someone else in order to get help while communicating with leads? 2) If you do, how are you tracking contact touch points (called, left vm, sent estimate, s… -
Which lead system works better for your business?Over the past year, we had a much better experience using a pilot booking inquiries system—where we paid per lead after quote discussions and confirmed bookings—compared to the direct leads model. Before switching, we spent a signif…
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Advice on my profilehi, everyone, I officiate . I joined back in 2021 had a pretty good through the Covid with the lockdown necessity of having virtual ceremonies. Business has slowed down a lot, and I’m looking for feedback about my profile. Any com…
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Sorry I haven't been able to help other pros or be involvedI am sorry that I have been unavailable lately. I am a disabled veteran and I am fighting for my life. I have been hospitalized four times in the last 3 months with the last three times being heart attacks. I feel horrible that I …
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Leads charged but client never respondedi have had so many leads that clients never respond to . Its not right to be charged for a lead i cant even bid .
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Unfair Lead Charge & Lack of Support (Where is Management?)@DustiO I wanted to share a frustrating experience I’ve had with Thumbtack’s refund dispute process, in the hopes of getting some transparency and accountability. As pros, we rely on fair billing and legitimate leads, but my recent …
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Downgrade in lead competencyhas anyone else noticed that the quality of the customer lead has diminished? We only advertise for irrigation repair and installation which requires a license in Florida yet thumbtack allows non-licensed people to advertise. Yet in… -
Should Pros Pay for Dead Leads?Pros are being charged whether or not a customer hires, responds, or even takes us seriously. We eat the cost while Thumbtack collects. Do you think it’s fair that pros are forced to pay for dead leads, or should charges only apply …
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License requiredI’m just going to say it again, stop allowing people to advertise for services that require a contractors license if they don’t have one. It is illegal and thumbtack is aiding in these people’s illegal activity
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How to make a living as a home improvement pro after a career changeI have recently changed careers, from being a software engineer to becoming a home improvement pro. While I don't have formal education in the trades or a license, I have worked on home improvement projects over the last 15 yea…
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Is Thumbtack doing this? Travel Agents look out for different requests that are likely same person.I cannot believe that all of these inquiries, that TT is charging mutliple TA's for are not the same person or entity. I clicked "pass" on two of them that read exactly the same before I started taking screenshots and…
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Anyone Else Struggling with Expensive Leads but No Bookings?I love Thumbtack. Just want to say that. In the last 45 days, I've have had 11 (EXPENSIVE) leads but ZERO and I mean ZERO bookings. All the leads have been people "just looking," hired someone else off Thumbtack, or w…
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Why does this happen in Aug 2025?Got a request from someone who needed wedding videography. I don't do wedding videography. Thumbtack has a category for wedding videography. For some reason this person chose "Other" for videography type and the type…
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Paint color lead for $58.00Yesterday I received a lead over an hour away (that's ok) with the heading 'Exterior Design', which I was charged $58 for (ok if its really that)… But it was a lead for exterior paint selection and estimates. Thumbtac…
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Charging 5 People For The Same LeadThumbtack Needs To Fix The Way They Operate Or They’ll Lose Some Good Pros Soon! I Spent $1393 Got Some Bs Leads Maybe Got 2 Jobs From All That But I'm Paying 40-$50 For Some Leads It’s Insane
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Thumbtack customer service has to get better!I'm writing here out of frustration with Thumbtack support. @DustiO Before I start, I want to make it clear: I know leads might not answer, and I don't expect every lead I pay for to convert. However, as a Top Pro who pay…
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I am a Top Pro, my views are going up but my leads have stopped. PLEASE HELPThumbtack has been an absolutely amazing source of leads for our pressure washing business over the past month. We have been so excited to have found thumbtack and each week we got more views, more leads, more booked jobs, more revi…
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Stop Charging Pros Unnecessary moneyI’m very disappointed with Thumbtack. It’s frustrating and unfair that I was charged for a direct lead, only to find out the customer provided a fake phone number. I responded immediately and did everything right on my end, but ther…
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Why am I suddenly getting multiple "Handyman" leads?I am not a handyman and suddenly 5/23/25 I am getting tons of leads? This is really annoying how do I stop this???? Jeff ARndt
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Here we go again -- coaches-- does Thumbtack even want us on their platform?After almost 2 years of hiding my profile on the Thumbtack platform because their "name your own lead price" policy insisted that I pay a minimum of $165 per lead even when most "leads" never responded to my repl…
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