Stop Charging Pros Unnecessary money

AnnMarie
AnnMarie Posts: 1
in Business Resilience

I’m very disappointed with Thumbtack. It’s frustrating and unfair that I was charged for a direct lead, only to find out the customer provided a fake phone number. I responded immediately and did everything right on my end, but there’s no real accountability for the quality of the leads.

It feels like Thumbtack cares more about collecting fees than ensuring their pros get genuine, verified opportunities. This experience was a waste of time and money — completely unacceptable.

Thumbtack needs to do better.

Comments

  • kaiser
    kaiser Posts: 1

    The same thing has happened to me and you report it so they can refund the money and nothing happens, what I really want to think is that they are not people who make the orders but bots as if it were an automatic system that sends you the order, it responds and nothing and I wrote to 4 pro but they never saw the message and the charge remains like that.

  • DustiO
    DustiO Administrator, Moderator Posts: 2,080

    @kaiser to you report the leads that you suspected were spam? Also, did you submit refund requests?

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