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Discussion List

• 
  Poll: How could we improve lead quality?

  A lot of Community conversations are not simply about converting more leads. Pros are also trying to understand why a request that initially looked relevant turns out not to be a good fit. Sometimes a customer selects the wrong cate…

  Poll Announcement ArvinC 99 views 6 comments 0 points Most recent by ChaosToClarityLLC October 29
• 
  Pro Summit favorite is back: Pro Panel Q&A

  The much-loved Pro Panel is back for this year’s Pro Summit. Not sure what to expect? Watch last year’s Pro Panel and then comment below with the questions you’d want to ask during the Q&A.

  Announcement ArvinC 37 views 0 comments 0 points Started by ArvinC October 26
• 
  "[Pro Summit] showed me that the engine is not simply a robot… "

  “...and that people like me actually run and use Thumbtack.” — Pro Summit 2025 attendee Consider this your invite to the Thumbtack Pro Summit 2026 on October 28th, 7pm ET/4pm PT. CEO Marco and other leaders will highlight the tools…

  Announcement ArvinC 77 views 4 comments 0 points Most recent by ArvinC October 16
• 
  Registered for the Pro Summit? Invite your fellow pros! 🎉

  Excited for the Pro Summit? Spread the word and invite other pros to join you! We've made it easy with downloadable digital invites you can share on social media or send directly to your fellow pros. Help us bring more pros tog…

  Announcement ArvinC 27 views 0 comments 1 point Started by ArvinC October 14
• 
  Customers unaware we get charged

  Many customers are unaware that when they ask for a quote they don't know we get charged. I think this should be more clear and Thumbtack has a duty to do this. Right now these practices and charges from TT seem predatory. How …

  rtm727 8 views 0 comments 0 points Started by rtm727 November 6
• 
  Uptick in "discounted lead" emails

  Anyone else seeing an uptick in Thumbtack offering 15% off leads for someone to respond to leads? I'm getting them more frequently than ever before. Here's my confusion with this — if we now have to pay 10% more for leads…

  SarzozaPhoto 106 views 8 comments 0 points Most recent by MyCleanCharlotteMaid October 29
• 
  Direct Leads

  I started using Thumbtack about 17 years ago and it was a very good stable platform to use to get hired for jobs. Each job then cost 3 to 11 dollars at most. I didnt have to deal with all the Direct leads and setting up a budget per…

  SBFHAWK 38 views 1 comment 1 point Most recent by ArvinC October 23
• 
  How can a cleaning service get more leads on this platform?

  Hello, community members, my name is Edith and I have property cleaning service. live in Spring Texas but can also working around Spring, The Woodlands and Tomball Texas. Question is, how can a cleaning service company get more refe…

  Answered Property101 55 views 2 comments 0 points Most recent by MyCleanCharlotteMaid October 20
• 
  Customers that don’t respond

  so Thumbtack automatically refund you if a customer does not talk to all the pros on that lead, while that is a good one, we also have customers that don’t respond to you, but because they’ve responded to one of the pro on the lead…

  Dimples_construct 58 views 2 comments 0 points Most recent by unknown October 5
• 
  Too many changes to thumbtack

  I see me having to babysit this platform on my leads daily . Very time consuming . Am I the only one getting lead that have nothing to do with the service I offer and have to spend time documenting and doing multi follow ups with su…

  TCB247 94 views 6 comments 0 points Most recent by unknown October 1
• 
  Why should I have to pay for ghost customers?

  It is very frustrating when I get a direct lead and I am immediately charged anywhere from $50 to $80, and the customer does not even read my response - or my follow up. We don't get our money back when they do that either. The…

  LNN 60 views 1 comment 0 points Most recent by ArvinC September 27
• 
  Book Preset Jobs Without Bidding or Lead Fees

  ArvinC 487 views 10 comments 0 points Most recent by Googler September 23
• 
  Customer accountability

  I’m not sure if the customer knows that we get charge for leads or a disclaimer telling them that, but we have customer chooses 5 vendors.

  SolidSolution 37 views 2 comments 0 points Most recent by unknown August 22
• 
  Preset Jobs

  I wish Thumbatck would concentrate on generating leads only like when they first started. Becoming a company that want to do everything for us Pros. I use to get hundreds of leads and now just a trickle. And I offer 6 services so it…

  TCB247 97 views 1 comment 1 point Most recent by ArvinC August 7
• 
  Question about TT numbers

  This discussion was created from comments split from: Thumbtack Numbers: If Customers Aren't Responding, What Is Thumbtack Selling?.

  System 238 views 5 comments 0 points Most recent by Jonathan_Stickland August 5
• 
  Thumbtack Numbers: If Customers Aren't Responding, What Is Thumbtack Selling?

  I hope Thumbtack leadership is paying attention to the declining use of the Thumbtack platform. Please don't dismiss this as another Pro complaint. Pros complain about lead prices, ghost leads, window-shoppers, refund denials.…

  DreamClean 703 views 16 comments 4 points Most recent by unknown July 9
• 
  Pricing and new phone number policy

  As always , I appreciate Thumbtack helping my business. However , the recent 10 percent increase in lead pricing is too much- paying for the leads has become way too expensive. I understand you're in business to make a profit,…

  Rgyanks 268 views 3 comments 2 points Most recent by unknown June 11
• 
  This new Thumbtack number thing is costing me so much business

  I have used Thumbtack for 80% of my leads for over a year, I have a 90% conversion rate and this new Thumbtack hidden number update where I have no access to the clients number is costing me so much money. No clients are actually an…

  JaredBallard 162 views 4 comments 4 points Most recent by valleyjunkbusters June 11
• 
  My Pro account has been suspended — need help to reactivate it

  Hello, My name is Zamirbek Razhapov, owner of ZR Master Appliance Repair LLC. My Pro account has been suspended/blocked. Today I visited the Thumbtack office at 415 Natoma Street in San Francisco to speak with someone in person, b…

  Answered ✓ ZrMasterAppliance 98 views 1 comment 0 points Most recent by DustiO June 5
• 
  Leads

  As an IT tech, I don't see how it's fair we have to accept and pay for leads before being able to contact the customer and see if we can actually assist them or not. Their descriptions are really vague and may fall outside…

  DJ_IT_Technician_2 160 views 2 comments 0 points Most recent by unknown June 2
• 
  Confused on how someone can decline a lead - I do not mean pass on an opportunity.....

  I responded to a lead last evening. The person selected 4 Pros and I am the only one who responded which is very strange. I wasted my money because it was a calligraphy job for 6 envelopes and 12 place cards for "maybe" …

  Answered beachscribe 347 views 4 comments 1 point Most recent by unknown June 1
• 
  Over 320 Emails to "opportunities" this week

  It is extremely labor intensive to bid a price, send an email to over 320 "opportunities" and not have 1 respond. The only actual work comes from paid leads where a budget must be sent. It does not seem as if Thumbtack is …

  progressivebiz 135 views 3 comments 1 point Most recent by unknown May 29