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Discussion List

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  Thumbtack Should Let Customers Choose: "Ready to Hire" or "Just Shopping Around"

  One simple change could improve the experience for both customers and Pros across every service category. Before submitting a request, customers should be asked one simple question: Are you ready to hire a professional, or are you…

  techgoddess 7 views 0 comments 0 points Started by techgoddess July 10
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  Thumbtack Has Outgrown the Trades. It's Time to Build for IT Professionals.

  I've been debating whether to write this, but after investing thousands of dollars into Thumbtack and spending countless hours working with support, I believe this conversation needs to happen. This isn't about one refund…

  techgoddess 7 views 0 comments 0 points Started by techgoddess July 10
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  Are Instant-Response Leads Giving Large IT Companies an Unfair Advantage?

  One issue I don't see discussed enough is how virus removal, malware removal, and other urgent remote IT leads are effectively won by whoever contacts the customer first. In my experience, many of these jobs are decided within…

  techgoddess 9 views 0 comments 0 points Started by techgoddess July 10
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  Why Are Remote IT Professionals Paying for Physically Impossible Jobs?

  I've invested over $4,400 into Thumbtack because I believe in the platform. This isn't a complaint about paying for leads. It's a concern about paying for leads that remote IT professionals cannot realistically comple…

  techgoddess 7 views 0 comments 0 points Started by techgoddess July 10
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  Remote IT Professionals Need a Way to Exclude Hardware-Only Leads Without Losing Remote Work

  I want to raise an issue that affects remote IT professionals using Thumbtack. Right now, there is no way to exclude hardware-only jobs like "Computer won't turn on" without also giving up legitimate remote work. As …

  techgoddess 71 views 0 comments 0 points Started by techgoddess July 10
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  Thumbtack Numbers: If Customers Aren't Responding, What Is Thumbtack Selling?

  I hope Thumbtack leadership is paying attention to the declining use of the Thumbtack platform. Please don't dismiss this as another Pro complaint. Pros complain about lead prices, ghost leads, window-shoppers, refund denials.…

  DreamClean 312 views 15 comments 4 points Most recent by ArvinC July 9
• 
  Question about TT numbers

  This discussion was created from comments split from: Thumbtack Numbers: If Customers Aren't Responding, What Is Thumbtack Selling?.

  System 73 views 2 comments 0 points Most recent by DustiO June 24
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  Pricing and new phone number policy

  As always , I appreciate Thumbtack helping my business. However , the recent 10 percent increase in lead pricing is too much- paying for the leads has become way too expensive. I understand you're in business to make a profit,…

  Rgyanks 117 views 3 comments 2 points Most recent by unknown June 11
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  This new Thumbtack number thing is costing me so much business

  I have used Thumbtack for 80% of my leads for over a year, I have a 90% conversion rate and this new Thumbtack hidden number update where I have no access to the clients number is costing me so much money. No clients are actually an…

  JaredBallard 104 views 4 comments 4 points Most recent by valleyjunkbusters June 11
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  My Pro account has been suspended — need help to reactivate it

  Hello, My name is Zamirbek Razhapov, owner of ZR Master Appliance Repair LLC. My Pro account has been suspended/blocked. Today I visited the Thumbtack office at 415 Natoma Street in San Francisco to speak with someone in person, b…

  Answered ✓ ZrMasterAppliance 49 views 1 comment 0 points Most recent by DustiO June 5
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  Leads

  As an IT tech, I don't see how it's fair we have to accept and pay for leads before being able to contact the customer and see if we can actually assist them or not. Their descriptions are really vague and may fall outside…

  DJ_IT_Technician_2 103 views 2 comments 0 points Most recent by unknown June 2
• 
  Confused on how someone can decline a lead - I do not mean pass on an opportunity.....

  I responded to a lead last evening. The person selected 4 Pros and I am the only one who responded which is very strange. I wasted my money because it was a calligraphy job for 6 envelopes and 12 place cards for "maybe" …

  Answered beachscribe 93 views 4 comments 1 point Most recent by unknown June 1
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  Over 320 Emails to "opportunities" this week

  It is extremely labor intensive to bid a price, send an email to over 320 "opportunities" and not have 1 respond. The only actual work comes from paid leads where a budget must be sent. It does not seem as if Thumbtack is …

  progressivebiz 70 views 3 comments 1 point Most recent by unknown May 29