Leads

DJ_IT_Technician_2

As an IT tech, I don't see how it's fair we have to accept and pay for leads before being able to contact the customer and see if we can actually assist them or not. Their descriptions are really vague and may fall outside of a service we provide. Is ThumbTack doing anything to fix this issue or okay with robbing us? I'm spending more on leads I can't do anything with than making a profit.

DustiO

@DJ_IT_Technician_2 welcome to the Thumbtack and to the Pro Community!

I definitely understand why that feels frustrating. The way Thumbtack works today is that you're paying for the initial connection with the customer, so it's really important that your preferences are set up to accurately reflect the types of jobs and customers you want to hear from.

I'd recommend taking a look at your service settings and preferences to make sure they're as specific as possible. If you receive a lead for a service you don't provide or a request that falls outside the preferences you've set, make sure to submit it for a refund review.

We're always looking for ways to improve matching and lead quality, and feedback like yours helps us understand where pros are running into challenges — especially when customer descriptions don't provide enough detail upfront. So, I would also recommend sending this feedback to support@thumbtack.com

You may also want to join CommuniTEA if you haven't already. There are a lot of experienced pros there who are happy to share how they've adjusted their preferences, targeted their services, and managed lead costs to get better results. It's a great place to swap ideas and learn what's working for others in similar situations. Plus, we'd just love to meet you!

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