Feedback in Action

Discussion List

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  Questions about Thumbtack phone numbers? We’re here to help.

  You’re probably  wondering how Thumbtack phone numbers work, what they unlock for your business, and how they fit into the way you already communicate with customers. To help answer your questions, we’re recording a webinar and AMA …

  Poll Announcement Closed ArvinC 1.8K views 44 comments 0 points Most recent by ArvinC June 17
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  Bug reporting

  My friends at Thumbtack, I believe with the latest update, leads we receive that we move to archived (we usually move them once we feel they are dead and not worthy of being contacted again) sometimes get messages from potential cu…

  Jonathan_Stickland 33 views 1 comment 0 points Most recent by DustiO September 2
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  How Leads are priced

  I would really like to get both pros and Thumbtack employee feedback on this. I am completely blown away by this. I received a lead for Furniture Assembly, 5 pieces. The lead went out to 2 additional pros, totaling 3 including m…

  Boatdrinks2711 144 views 7 comments 1 point Most recent by MyCleanCharlotteMaid August 19
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  Quick Replies

  Simple changes needed: -Stop limiting characters to 500, need 750 minimum. -Stop preventing using line breaks from us. -Allow us to use bold and or underline. Currently I cannot save any useful formatting of my quick replies. I …

  Jonathan_Stickland 45 views 3 comments 2 points Most recent by Jonathan_Stickland August 13
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  Running both full home inspections and insurance inspections under one service — how does pricing wo

  I'm a licensed home inspector in Florida offering two very different products under Thumbtack's single "Home Inspection" service: Full home inspections — priced by square footage, roughly $350–$500 job cost. Ins…

  Question FL_Home_Inspector 23 views 0 comments 0 points Started by FL_Home_Inspector August 12
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  Accounting/Preloading

  Everyday my accounting team yells at me for the number of small line items they have to enter from my credit card to Thumbtack. Everyday I explain to them the only way around it is preloading large amounts of money to Thumbtack, b…

  Jonathan_Stickland 11 views 0 comments 1 point Started by Jonathan_Stickland August 5
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  Thumbtack Number Texts

  As we're all getting used to Thumbtack Numbers, I notice that when the message is texted, there are two auto replies of STOP and HELP included in the text. So if a lead hits STOP, does that count as a "Response" to Th…

  SarzozaPhoto 92 views 3 comments 0 points Most recent by Jonathan_Stickland August 5
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  Customer Notes

  I can only see the customer's original notes on their request in the app version and not the desktop version. Why?

  Answered edboricua 62 views 3 comments 0 points Most recent by ArvinC July 8
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  Leads vs Opportunities

  I got a direct lead today and saw with "additional insights" that the client picked NINE PROS. I thought one of Thumbtack's promised benefits was limited competition. Did that change? I know it was nine because I was…

  SarzozaPhoto 192 views 7 comments 0 points Most recent by TCB247 July 2
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  Where is the review link to send to clients

  Helllo, There use to be a link which allowed you to copy and paste to include in the emails so we can get reviews from clients. Where did it go?????

  eskay0201 163 views 3 comments 0 points Most recent by ArvinC June 18
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  Moved: What is this seemingly incomplete button?

  This discussion has been moved.

  ArvinC 1 view 0 comments 0 points Started by ArvinC June 10