Feedback in Action

Discussion List

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  Questions about Thumbtack phone numbers? We’re here to help.

  You’re probably  wondering how Thumbtack phone numbers work, what they unlock for your business, and how they fit into the way you already communicate with customers. To help answer your questions, we’re recording a webinar and AMA …

  Poll Announcement Closed ArvinC 2.1K views 44 comments 0 points Most recent by ArvinC June 17
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  Is anyone else frustrated with the cost/use of Thumbtack

  Not only have they doubled the cost for each lead since I started using it back in 2021, but now they have taken away the ability to have the customers phone number leaving it much harder to directly contact the customer. The use of…

  Jennifer_Cervantes 28 views 7 comments 1 point Most recent by unknown October 17
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  Should Thumbtack show on each lead whether the customer has replied to other pros?

  For Thumbtack Numbers under the Fair Shot refund, we only get our money back if the customer doesn’t reply to any pro within 72 hours. Right now we can’t see whether the customer has replied to anyone else, so we have no idea if a r…

  Poll JeffChaffee 35 views 1 comment 0 points Most recent by DustiO October 9
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  Big problem with messages since update

  Team, Since messages on a browser started going to customer phones (or at least some of them do, we need clarity how this works!) they are NOT updating properly through the website. This is a huge problem. One of the things we …

  Jonathan_Stickland 72 views 6 comments 1 point Most recent by DustiO October 6
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  Why not add the size of the area to be cleaned?

  Thumbtack prompts them to put in the Size of their Home, but doesn't ask them for the Size of the area to be cleaned. EXAMPLE: A 3700 Square Foot Home’s Lead Cost $78.94 in our area. The cost to clean might be $100.00 to $150.0…

  Answered Wayne 58 views 5 comments 0 points Most recent by MyCleanCharlotteMaid October 1
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  Exterior Trim Exclusion Option

  I do a lot of interior trim and molding work but am currently forced to pay for leads that are for exterior trim work. Which most often is not really trim work, but siding or soffit repair. I feel there should be an option to exclud…

  Csgardner11 39 views 2 comments 0 points Most recent by ArvinC September 24
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  More Details on Training Prospect Please

  I've been using Thumbtack for at least 10 years. Recently, I've notice that some profiles do not have much information (i.e. no gender, age, conditions, etc.). I really feel that this info is necessary so the right trainer…

  Msfitpro 36 views 2 comments 0 points Most recent by Msfitpro September 22
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  Frustrated With an Unresolved Duplicate Lead Charge

  I would like to share a situation that has been very frustrating for me with Thumbtack. Thumbtack has been one of my main sources of work since I started building my cleaning business, and I’m very grateful for the clients I’ve bee…

  engelmanncleaner 79 views 3 comments 0 points Most recent by MyCleanCharlotteMaid September 22
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  Get rid of the miss leading things

  dear thumbtack stop miss leading the customers when they are choosing a pro. You get paid no matter what stop encouraging them to reach out to multiple pros for a $100 service. We do not offer free estimates as stated in our profile…

  Average_joe1 41 views 3 comments 1 point Most recent by EricGilletteDOTcom September 22
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  Limit the number of Pros customers can contact per job

  I would like to suggest limiting how many Pros a customer can contact for the same job. Right now, customers can sometimes reach out to 7–8 Pros at once. When that happens, the chance of actually getting the job becomes very small f…

  VKCompany 56 views 3 comments 2 points Most recent by EricGilletteDOTcom September 22
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  Paid Leads: Customers Schedule Appointments and Then Disappear

  I’d like to share an issue I’ve experienced several times with paid leads. A customer contacts me, we exchange messages, and agree on a specific date and time for me to come out. I reserve that time for the customer. In some cases, …

  AlexALMN 44 views 2 comments 0 points Most recent by EricGilletteDOTcom September 22
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  Accounting/Preloading

  Everyday my accounting team yells at me for the number of small line items they have to enter from my credit card to Thumbtack. Everyday I explain to them the only way around it is preloading large amounts of money to Thumbtack, b…

  Jonathan_Stickland 33 views 3 comments 2 points Most recent by EricGilletteDOTcom September 22
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  Musicians and Bands idea

  Unlike contractors who have established businesses that actually are paid fairly for what they do, musicians are struggling to get a fair pay. We work for over & hours every engagement, we invest thousands of hours into practice…

  DavidT 26 views 1 comment 0 points Most recent by ArvinC September 21
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  Leads vs Opportunities

  I got a direct lead today and saw with "additional insights" that the client picked NINE PROS. I thought one of Thumbtack's promised benefits was limited competition. Did that change? I know it was nine because I was…

  SarzozaPhoto 238 views 8 comments 0 points Most recent by zona5101 September 21
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  Bug reporting

  My friends at Thumbtack, I believe with the latest update, leads we receive that we move to archived (we usually move them once we feel they are dead and not worthy of being contacted again) sometimes get messages from potential cu…

  Jonathan_Stickland 62 views 1 comment 0 points Most recent by DustiO September 2
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  How Leads are priced

  I would really like to get both pros and Thumbtack employee feedback on this. I am completely blown away by this. I received a lead for Furniture Assembly, 5 pieces. The lead went out to 2 additional pros, totaling 3 including m…

  Boatdrinks2711 225 views 7 comments 1 point Most recent by MyCleanCharlotteMaid August 19
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  Quick Replies

  Simple changes needed: -Stop limiting characters to 500, need 750 minimum. -Stop preventing using line breaks from us. -Allow us to use bold and or underline. Currently I cannot save any useful formatting of my quick replies. I …

  Jonathan_Stickland 70 views 3 comments 2 points Most recent by Jonathan_Stickland August 13
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  Running both full home inspections and insurance inspections under one service — how does pricing wo

  I'm a licensed home inspector in Florida offering two very different products under Thumbtack's single "Home Inspection" service: Full home inspections — priced by square footage, roughly $350–$500 job cost. Ins…

  Question FL_Home_Inspector 38 views 0 comments 0 points Started by FL_Home_Inspector August 12
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  Thumbtack Number Texts

  As we're all getting used to Thumbtack Numbers, I notice that when the message is texted, there are two auto replies of STOP and HELP included in the text. So if a lead hits STOP, does that count as a "Response" to Th…

  SarzozaPhoto 118 views 3 comments 0 points Most recent by Jonathan_Stickland August 5
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  Customer Notes

  I can only see the customer's original notes on their request in the app version and not the desktop version. Why?

  Answered edboricua 94 views 3 comments 0 points Most recent by ArvinC July 8
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  Where is the review link to send to clients

  Helllo, There use to be a link which allowed you to copy and paste to include in the emails so we can get reviews from clients. Where did it go?????

  eskay0201 231 views 3 comments 0 points Most recent by ArvinC June 18