Feedback in Action
Discussion List
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Questions about Thumbtack phone numbers? We’re here to help.You’re probably wondering how Thumbtack phone numbers work, what they unlock for your business, and how they fit into the way you already communicate with customers. To help answer your questions, we’re recording a webinar and AMA … -
Harder to Communicate with ClientsI was Thumbtacks first personal training pro back in 2008-2009. Ever since Thumbtack changed the phone number system, I have been receiving less leads, and it is harder to communicate with clients. I know this has been negative beca… -
Exterior Trim Exclusion OptionI do a lot of interior trim and molding work but am currently forced to pay for leads that are for exterior trim work. Which most often is not really trim work, but siding or soffit repair. I feel there should be an option to exclud…
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Why not add the size of the area to be cleaned?Thumbtack prompts them to put in the Size of their Home, but doesn't ask them for the Size of the area to be cleaned. EXAMPLE: A 3700 Square Foot Home’s Lead Cost $78.94 in our area. The cost to clean might be $100.00 to $150.0…
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More Details on Training Prospect PleaseI've been using Thumbtack for at least 10 years. Recently, I've notice that some profiles do not have much information (i.e. no gender, age, conditions, etc.). I really feel that this info is necessary so the right trainer…
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Frustrated With an Unresolved Duplicate Lead ChargeI would like to share a situation that has been very frustrating for me with Thumbtack. Thumbtack has been one of my main sources of work since I started building my cleaning business, and I’m very grateful for the clients I’ve bee…
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Get rid of the miss leading thingsdear thumbtack stop miss leading the customers when they are choosing a pro. You get paid no matter what stop encouraging them to reach out to multiple pros for a $100 service. We do not offer free estimates as stated in our profile… -
Limit the number of Pros customers can contact per jobI would like to suggest limiting how many Pros a customer can contact for the same job. Right now, customers can sometimes reach out to 7–8 Pros at once. When that happens, the chance of actually getting the job becomes very small f…
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Paid Leads: Customers Schedule Appointments and Then DisappearI’d like to share an issue I’ve experienced several times with paid leads. A customer contacts me, we exchange messages, and agree on a specific date and time for me to come out. I reserve that time for the customer. In some cases, …
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Accounting/PreloadingEveryday my accounting team yells at me for the number of small line items they have to enter from my credit card to Thumbtack. Everyday I explain to them the only way around it is preloading large amounts of money to Thumbtack, b… -
Musicians and Bands ideaUnlike contractors who have established businesses that actually are paid fairly for what they do, musicians are struggling to get a fair pay. We work for over & hours every engagement, we invest thousands of hours into practice…
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Leads vs OpportunitiesI got a direct lead today and saw with "additional insights" that the client picked NINE PROS. I thought one of Thumbtack's promised benefits was limited competition. Did that change? I know it was nine because I was…
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Bug reportingMy friends at Thumbtack, I believe with the latest update, leads we receive that we move to archived (we usually move them once we feel they are dead and not worthy of being contacted again) sometimes get messages from potential cu…
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How Leads are pricedI would really like to get both pros and Thumbtack employee feedback on this. I am completely blown away by this. I received a lead for Furniture Assembly, 5 pieces. The lead went out to 2 additional pros, totaling 3 including m…
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Quick RepliesSimple changes needed: -Stop limiting characters to 500, need 750 minimum. -Stop preventing using line breaks from us. -Allow us to use bold and or underline. Currently I cannot save any useful formatting of my quick replies. I …
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Running both full home inspections and insurance inspections under one service — how does pricing woI'm a licensed home inspector in Florida offering two very different products under Thumbtack's single "Home Inspection" service: Full home inspections — priced by square footage, roughly $350–$500 job cost. Ins…
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Thumbtack Number TextsAs we're all getting used to Thumbtack Numbers, I notice that when the message is texted, there are two auto replies of STOP and HELP included in the text. So if a lead hits STOP, does that count as a "Response" to Th…
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Customer NotesI can only see the customer's original notes on their request in the app version and not the desktop version. Why?
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Where is the review link to send to clientsHelllo, There use to be a link which allowed you to copy and paste to include in the emails so we can get reviews from clients. Where did it go?????
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Moved: What is this seemingly incomplete button?This discussion has been moved.
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Join us every other Tuesday from 3:00-4:00pm MT for CommuniTEA - 60 minutes of networking with other Thumbtack Pros. Events take place via Google Meet and are meant to be a space for you to connect, share, and encourage your fellow Thumbtack Pros. See you there! (You will join using Google Meet. If you have any questions…
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Join us every other Thursday from 10:00-11:00am MT (9am PT, 11am CT, 12pm ET) for CommuniTEA - 60 minutes of networking with other Thumbtack Pros. Events take place via Google Meet and are meant to be a space for you to connect, share, and encourage your fellow Thumbtack Pros. See you there! (You will join using Google…
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[JOIN US] CommuniTEA: Live Community networking & mentorship
Join us every other Tuesday from 3:00-4:00pm MT (2pm PT, 4pm CT, 5pm ET) for CommuniTEA - 60 minutes of networking with other Thumbtack Pros. Events take place via Google Meet and are meant to be a space for you to connect, share, and encourage your fellow Thumbtack Pros. See you there! (You will join using Google Meet. If…
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[JOIN US] CommuniTEA: Live Community networking & mentorship
Join us every other Thursday from 10:00-11:00am MT (9am PT, 11am CT, 12pm ET) for CommuniTEA - 60 minutes of networking with other Thumbtack Pros. Events take place via Google Meet and are meant to be a space for you to connect, share, and encourage your fellow Thumbtack Pros. See you there! (You will join using Google…
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[JOIN US] CommuniTEA: Live Community networking & mentorship
Join us every other Tuesday from 3:00-4:00pm MT (2pm PT, 4pm CT, 5pm ET) for CommuniTEA - 60 minutes of networking with other Thumbtack Pros. Events take place via Google Meet and are meant to be a space for you to connect, share, and encourage your fellow Thumbtack Pros. See you there! (You will join using Google Meet. If…
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