Why not add the size of the area to be cleaned?

Wayne

Thumbtack prompts them to put in the Size of their Home, but doesn't ask them for the Size of the area to be cleaned. EXAMPLE: A 3700 Square Foot Home’s Lead Cost $78.94 in our area. The cost to clean might be $100.00 to $150.00. This request gives the Pro, little opportunity to make any profit from the job. When I ask about this issue, I was told to change my preferences, so I did. Instead of up to 5000 Square Feet, my preference is up to 2000 Square feet. My account is set for Auto Refill, but Three request at this rate, which is not uncommon, equals $236.82. And that doesn’t mean I will get any of the jobs. I get the pay to play piece, but Thumbtack needs to add this option in this area of Pressure Washing. FYI: I have over 500 jobs done and over 400 Five Star Reviews. This is my Fifth Year on Thumbtack. I think this qualifies me as a Pro.

ArvinC

Hi @Wayne , thanks for laying this out so clearly. And yes, five years on Thumbtack, 500+ jobs, and 400+ five-star reviews definitely gives you a lot of experience behind this feedback.

I hear the specific issue you're raising with Pressure Washing. The current request flow may use the home's overall square footage as part of the project details, but that doesn't always reflect the actual area the customer wants cleaned. For something like a driveway, patio, or only part of the exterior, those can be very different numbers, and that can make it harder for a Pro to judge whether the lead cost lines up with the actual job value.

Since you've already adjusted your preferences and are still seeing this, I'll make sure the feedback is framed specifically around the Pressure Washing request form and the difference between total home size versus the actual area to be cleaned, rather than as a general pricing concern.

I'd also encourage you to submit this through your account with the specific example you shared, including the $78.94 lead cost. That helps connect the feedback directly to your category and account experience.

Thanks again for being so specific about what you'd like to see improved.

Wayne

Arvin

Tell me how do I submit this through my account? I thought I had put it in as many places as I possibly could.

ArvinC

Hi @Wayne , absolutely, and I can see why that was confusing! You’ve already done the right thing by sharing the details here in the Community.

If you’d also like to have the feedback connected directly to your account, you can email support@thumbtack.com. Just make sure to send the email from the email address associated with your Thumbtack account and include the same Pressure Washing example you shared here, especially the difference between the total home square footage and the actual area being cleaned, along with the specific lead cost.

And no need to keep submitting it in multiple places. I’ll make sure the feedback you’ve shared here is also captured through our Community reporting. Thanks for following up!

Wayne

MyCleanCharlotteMaid

I think adding the actual area to be cleaned would be very helpful.

For cleaning services, the total home size does not always tell the full story. A customer may have a 3,000-square-foot home but only need certain bathrooms, bedrooms, common areas, or one floor cleaned. Another customer may have a smaller home that needs deep cleaning, move-out cleaning, pet-hair detail, or extra add-ons.

The cleaned area matters because it affects time, labor, supplies, and pricing.

It would help if customers could separate total property size from the actual rooms or areas they want serviced. That would make quotes more accurate and help pros understand whether the job is a good fit before responding.

Better details upfront usually lead to better expectations and fewer surprises.