Bug reporting

Jonathan_Stickland

My friends at Thumbtack,

I believe with the latest update, leads we receive that we move to archived (we usually move them once we feel they are dead and not worthy of being contacted again) sometimes get messages from potential customers. Those use to unarchive themselves automatically.

Now they don't. This is leading to people messaging us, and then they are not showing back up in active status. Please fix this ASAP!!!!! It's a big deal for those of us who manage a lot of leads/conversations per day.

I am having to go search archives for customers after getting a text notification, because I can't find them in actives.

DustiO

@Jonathan_Stickland thank you for flagging! I would recommend sending an email with this information to your account manager so that they can submit a bug report for you as well!