No improvement after many changes

chilogm1

I been on thumbtack for about 5 years we went from being a successful business to spending thousands of dollars weekly for quality leads to spending less then 200/300 weekly for leads. The decrease is caused of leads quality refunds quality and also no proper way of trying to stay in contact with customers. I have seen price increases with notice and without notice. The most crucial one I saw recently was getting leads after hitting my budget that I can’t decline because thumbtack force them as direct leads on the budget. Pressure pros to increase budget to a certain numbers to receive leads, we are being force to increase our budgets for more leads. For example see picture below. Client phone numbers if someone contact me and I send them a message the client will get a text and most likely the AI on their phone may mark it as a spam number specifically someone with an iPhone. I have to let go of so many services because of the outrageous price increases. Every month’s when I do my category on spending the amount of dead end leads outweigh the amount of leads that I turn into jobs and some of them are from non responsive clients. We went from being great to so much money grab idea. Implement Ai which shows no improvement please for the love of your pros bring this platform back to what’s it was pre 2021. If we are not making any money you should focus more on that instead of keep trying to squeeze our budget with 1/2 leads a budget of $30 use to guarantee me up to 2/3 leads now it’s 1 leads for $28. Please speak with an higher up on this matter, because yall pushing us pros out to other platforms for things like Advertisements or door to door marketing. Please some of us just want better price for leads and quality leads and easier refund policy.