More Details on Training Prospect Please

Msfitpro

I've been using Thumbtack for at least 10 years. Recently, I've notice that some profiles do not have much information (i.e. no gender, age, conditions, etc.). I really feel that this info is necessary so the right trainer can respond. Experienced trainers often have specialties (gender, age, conditions, fitness level, etc.). The more details that can be provided, the better chance that the best pro can find them. It's a win, win for both sides.

ArvinC

Hi @Msfitpro , thanks for sharing this, and 10+ years on Thumbtack is quite a journey!

I understand the point you're making about having enough information to determine whether a potential customer is a good fit for your specific expertise before responding. For personal trainers especially, details around a customer's goals, experience level, preferences, and other relevant needs can help a Pro better understand what they're looking for.

This also feels like feedback that's particularly relevant to the Personal Training category, so I'll make sure that context is included when we're surfacing it to the appropriate teams.

If you'd like, I'd also encourage you to submit the same feedback directly through your account. That can help ensure your experience is logged with the context of your specific service category as well.

Thanks for explaining how additional customer details could help create a better match for both trainers and customers!

Msfitpro

Thanks Arvin for responding so quickly. Yes, this feedback would be specifically relevant to personal trainers and any physical services, Yoga, boxing, martial arts, etc. I will submit this feedback through my account as well. It really means a lot that you guys are listening to our feedback. Thank You!!