Should Thumbtack show on each lead whether the customer has replied to other pros?

JeffChaffee

For Thumbtack Numbers under the Fair Shot refund, we only get our money back if the customer doesn’t reply to any pro within 72 hours. Right now we can’t see whether the customer has replied to anyone else, so we have no idea if a refund is coming.

A simple counter on each lead, such as “Customer has replied to 2 pros,” would tell us right away where we stand. Would you want that?

DustiO

@JeffChaffee you should be able to see this when you click on the Competition Insights within the message thread - you'll be able to see what other pros responded as well as whether or not the customer has responded to any of them. Hope this helps!