Should Thumbtack show on each lead whether the customer has replied to other pros?

I think having better visibility into customer engagement would help service professionals make more informed decisions about how they manage leads.

For cleaning businesses, customers often contact several pros while comparing availability, pricing, reviews, and the type of cleaning they need.

Competition Insights can provide useful information, but I think making relevant customer activity easier to understand directly within the lead conversation would be even more helpful.

For example, knowing whether a customer is actively reviewing responses, has recently communicated with other pros, or may have already hired someone could help businesses prioritize their follow-ups.

That does not mean customers should feel pressured to respond immediately or lose their privacy. They should still have the freedom to compare options and make the decision that works best for them.

I think the goal should be providing enough transparency to help pros understand whether an opportunity is still active.

For small cleaning businesses, time spent following up on leads is part of the overall cost of acquiring customers.

Better visibility could help pros spend less time chasing inactive inquiries and more time providing helpful, timely responses to customers who are genuinely interested in booking.

A more transparent process would benefit both customers and professionals.