Is anyone else frustrated with the cost/use of Thumbtack

Jennifer_Cervantes

Not only have they doubled the cost for each lead since I started using it back in 2021, but now they have taken away the ability to have the customers phone number leaving it much harder to directly contact the customer. The use of a Thumbtack phone number not only takes away the ability to build a customer database (in which you paid for this info), but how can I be sure that the Thumbtack number isn't sending my message to the customer's spam or junk messages?

In addition to that, the amount of Pros that the customer is able to reached out should have a max. When I first started using Thumbtack, there would be one or two competing Pros—now they are at 6-7 Pros contacted! It's outrageous.

The pros are the way that Thumbtack generates revenue, yet they do not treat us with fairness or courtesy, it feels. The quality of leads has decreased and I now speak less of how great Thumbtack used to be with other vendors when they ask.

Jennifer_Cervantes

Feel free to let me know if I have a misunderstanding of Thumbtack or if you are also experiencing this. I have to hid my business sometimes after so many customers become NON responsive.