Calendaring Issue

jacksimpson

For Pros curious about how they continue to be charged for leads when their calendars are blocked, this is how Thumbtack is circumventing your calendar preferences:

When searching for my own Pro account via an anon account, I was not surprised to find that Thumbtack pre-selects 3 dates in addition to a specific datew the customer chooses: (FYI, I have my entire week blocked and still a customer is given 3 pre-selected dates all of which are blocked on my calendar)

Also conveniently hidden and only visible upon scrolling is there an option preselected that Allows the pro to suggest other dates. No customer ever sees this because there is no reason to scroll down when the calendar is completely visible as in the first frame.

Under Thumbtack's own refund policy, Pros can argue that the leads you were charged for fall under the "Job takes place outside of your calendar availability" clause. This situation clearly qualifies for a refund under Thumbtack's own refund policy yet they keep denying refunds for this issue. These leads are being generated for dates that were blocked on our calendars almost by design of the platform itself and the default setting allowing customers to select unavailable dates directly contradicts our set preferences, effectively undermining our control over our own calendars.

Just thought you Pros would like to see why you continue to be charged for leads looking to book on dates you are unavailable - the fact that we are consistently denied refunds for this deceptive UI is wild.

Thumbtack, what up with this?

DustiO

Hi @jacksimpson and thank you for posting! Hopefully you were able to join today's Pro Summit (happening right now) where you heard about some improvements that we're making based on your feedback.

We aim to provide you with a variety of opportunities, including those where customers indicate flexibility with scheduling. If a customer turns out to be inflexible, feel free to request a refund, and we’ll review the situation. Our goal is to ensure both customers and pros have a fair chance to connect and explore potential opportunities to work together.

To support this, we encourage pros to offer customers a range of dates when scheduling. If the customer is indeed inflexible after you've suggested alternative dates, and your availability has already been blocked on the calendar, we will process an in-policy refund.