Nonresponsive leads and vague refund policy (Venting)

PULLC

70% of what we spend on Thumbtack is a donation to Thumbtack.

I can have regular cadence with follow ups but the client never responds.

If who we consider to be a dead lead responds to us 30 days after we receive the inquiry and we are now booked (and mark it as such in our calendar), we still get charged and can't get a refund.

Clients can literally close their inquiry within minutes of us receiving it and we may not get a refund.

I can go on, but I have more dead leads to chase on here.