Thumbtack Community
Discussion List
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How Long Does It Take for Background Check?So last week I encountered "Sever error" when submitting my SSN for a background check. I found an old post here and submitted my background check through checkr. It's been a week or more and is still processing. How long… -
Welcome to our new Community members — August 2025If you're tagged in this post, you joined the Community in July - and we're so glad you're here! Drop a comment and introduce yourself - post a pic, a link to your Thumbtack profile, tell us about your business - or whatever you wan… -
Cleaning serviceHi, I'm looking to expand my client base. If you, or someone you know is in need of a reliable cleaning service please give us a call at (623)-224-0625. Thank you have a great day.
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Geotargeting X Mile Radius and Works RemotelyI build websites and I only want to target leads within a 15 mile radius of my business. This is for budget reasons. My strategy right now is to market to my local area. I set me travel area to 15 miles. However, I also selected t…
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RewardsHow do I join Ive tried now a bunch still nothing and I should be at platinum for some reason I've sent messages to ppl for review's and they responded but still not getting no change there
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Fake leadsI got one guy on here that really likes to mess with my money gets me directly and then cancels either his account or the job but for some reason somehow this name and the same picture keep popping up in my leads and I reported it a…
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Points..rewards..reviewsI have consistently received 5 star reviews and earned points but now they are gone…this platform seems scammish in a lot of ways, but again the clients help over look somethings on the back end…how do we get some consistency with t…
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Thumbtack really doesn't care...I have been a member of the TT community since 2022, it has had its ups and downs, and I have ridden them all out. What broke me was I got a lead for a mural at a barber shop in Riverside, CA. I did the usual, text, message and eve… -
Should we go to a new leads website!?I have been on thumbtack for 2.5 years now and the quality is going down and really hurting us business owners while they just make tons of money. Is there another site we can use and all migrate to instead of thumbtack!? They need …
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New to siteHi yall my services are House Cleaning and Organizing. My business name is MotherMaidI. I am former military and my mother and I both cleaned for the military. We love cleaning and take a lot of pride in it. So being new to this sit…
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Transparency for Clients about lead costsI am so frustrated. I am losing money to Thumbtack because customers won't follow through after I offer my time and services to set up the work connection. They stop communicating. I wonder if they are encouraged to reach out to …
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Thumbtack Weekly BudgetHi, I'm don't really grasp the thumbtack weekly budget, how this works and if it's worth the money. If it could be explained to me much better that would be great.
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DescriptionI recently changed my description for services. I got multiple emails saying that my bio is violating rules. Can anybody take a look at my bio? It’s for KTD logistics. I was told by a support agent that I’m good. I’m just confused.
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Response Time / Front DeskIs there already an auto-responder tool/app/solution on Thumbtack to help us maintain a fast response time? I have a good conversion rate even if I don't respond within 1 hour, and I usually respond quickly by combining multiple co…
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How to Optimize Thumbtack Profile for Local Service Bookings in a Competitive Market?Hi Thumbtack Community, I’m a freelance web developer using Thumbtack to book local clients (~10 inquiries/week). My profile gets views, but conversions are low. Setup: Completed profile, 5 reviews, targeting local web design serv…
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Just got negative review for not replying.. how come?I just got a negative review with "doesn't reply" message. As I know besides me another 2 tech gets a lead. I never started a communication with a client. So, I'm confused now. The only option I have is to reply to a rev…
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my profile does not show up in search resultsHi, For DJ search in 95008 with Bollywood genre , my profile does not show up at all. I see other DJ profiles with only 2 reviews do show up. I have read through other answers and updated my profile, targeting preferences and waited…
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How to do a background check with Server ErrorI get a server error on my laptop and my phone whenever I try to initiate the background check. Any help?
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Need Input: Best Way to Quote a Full Roof Replacement in Torrance’s Cool Roof Zone?Hey Thumbtack pros, I’m gearing up for a spring job that involves a complete tear off and install on a 2,100 sq ft bungalow near Torrance Beach and I'm going to hire TRM for this . The home sits in Climate Zone 8, so Title 24 cool …
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¡Descubra las Oportunidades y expanda su negocio en Thumbtack!¿Busca más clientes potenciales en Thumbtack? ¡Las Oportunidades son su puerta a un nuevo mundo de posibilidades! ¿Qué son las Oportunidades? Son clientes que ya han contactado a otros profesionales, pero aún no han contratado a na… -
Why doesn't Thumbtack make its fee structure public?I have been working with Thumbtack for several years and still don't have a clue how the fee structure works. I am charged anywhere from $37 to $100 to do the same job at the same distance from my home.
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Problemas subiendo videos a mi pro profileNo me deja subir videos solo fotos. Hay alguien más con el mismo problema?
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Help with a troubleshootingI am having a troubleshooting issue with my pro account rewards, I am actually 4.7 rate, but it shows I am 0.0, so I am not able to upgrade to silver account, can somebody help with that?
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Does anyone have issues uploading videos in the Pro AppI tried to upload videos but it does not give me the option
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Why has Thumbtack changed so much in the last 12-24 months from what it was?higher costs than ever, lowest ROI I've ever had with TT after 12 years of using them. Been a Top Pro for a very long time. Not sure what changed do much but 5 years ago it was an amazing source for new leads and customers. Nowada…
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Charging 5 People For The Same LeadThumbtack Needs To Fix The Way They Operate Or They’ll Lose Some Good Pros Soon! I Spent $1393 Got Some Bs Leads Maybe Got 2 Jobs From All That But I'm Paying 40-$50 For Some Leads It’s Insane
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Thumbtack customer service has to get better!I'm writing here out of frustration with Thumbtack support. @DustiO Before I start, I want to make it clear: I know leads might not answer, and I don't expect every lead I pay for to convert. However, as a Top Pro who pays about $1…
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Check out our latest webinar in the on-demand library!Hey pros! Yesterday we held our NINTH live webinar of 2024! How exciting is that? If you missed it, don’t worry. Our On-Demand video library is packed with recordings of these webinars We are thrilled to highlight our most recent ad… -
July 2025 Pro Highlight — Meet Michael.Meet Michael, a 5 year Top Pro roofing contractor with over 150 5-star reviews — and Pro Advisor on our Thumbtack Pro Advisory Board. Michael is the owner of Wolfpack Roofing in Austin, Texas. We asked him about his Thumbtack experi…
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