Thumbtack Community
Discussion List
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What is the process that thumbtack uses for OpportunitiesI noticed that on the opportunities page, it indicates that "these customers who have requested other pros", "...you can be their backup." Does this mean that your response is not sent to the customer until the… -
JOIN US tomorrow (Thursday 3/2) for CommuniTEA.If you haven't been to a CommuniTEA networking hour, you're missing out! We would love to meet you! Please join us tomorrow from 9:00-10:00am PT (10am MT, 11am CT, 12pm ET) via Zoom. We'll do some intros and then open up for you to… -
February contest: Love what you do.❤️Happy February to all of our amazing Community members. One of our main goals in the Community is to create connections for you, to help each other grow your businesses, together. There is something magical about bringing togethe…
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Logo design leadsAs a graphic and logo designer, I have been using Thumbtack since 2016. During these years, Thumbtack is being one of my main tools to get good projects, however, for the last 4 weeks approximately, all the leads for logo design I g… -
Do free trial lessons actually bring new customers to piano studios?Asking all music teachers, does offering free trial lessons actually help in getting new students?
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Direct leads are costing me. Not getting any texts for leads.I am a quick responder on thumbtack. Have used them for 15 years. I am getting 0 leads only ones called direct leads ( charged big bucks). For outside work in Akron to far for me. Lost over $100.00 we no longer receive any texts but…
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Plummeting Contact Rates & Skyrocketing Acquisition CostsI've been on Thumbtack for years now, and with every change the quality of the service declines. I track my leads with meticulous detail, and the numbers don't lie. Is this also happening with you? I'm a personal trainer, and here's…
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Is it possible to send leads only to customers willing to ship their items to me?Hi, I'm a Thumbtack Pro with a video transfer service that involves digitizing home video tapes from customers . I've started off covering my local area where customers can drop off their tapes in person and that's worked out fairly…
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How do you access thumbtack concierge?This feature keeps getting marketed to me as a platinum service provider, but I have yet to see how to actually use it. Is there a specific hidden location that I am not seeing? -
JOIN US tomorrow (Thursday 2/16) for CommuniTEA.If you're tagged in this post, you've been active in the Community since our last CommuniTEA networking hour and we would love to meet you! Please join us tomorrow from 9:00-10:00am PT (10am MT, 11am CT, 12pm ET) via Zoom. We'll do …
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Meet Thumbtack’s Premier Support Team.Thumbtack’s Premier Support Team is a group of highly skilled individuals with a passion for assisting pros in order to help them find the most success while using Thumbtack. While responding to calls and emails is the clear front r… -
How to turn off auto payDespite not getting a return text for almost 5 weeks- my question remains thumbtack states we do not pay for leads UNLESS the client initiates contact or responds to our reaching out to them repeatedly TT charges for leads because …
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[MEDIA OPPORTUNITY] Calling all house cleaners!Our team is in the process of creating an article that features some of the best spring cleaning tips to make our customers' lives easier. We would LOVE to feature tips, hacks and advice from our Thumbtack professionals, and we woul…
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Lead replies not being read?Hello! Recently I have had an influx of leads that I have responded to, but the customers have not even read my reply. I am a top pro with a 5 star rating, and I have found many music students on thumbtack, but lately it has gotten …
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Accidentally Forgot to Hide My Business, Not Feeling WellI set my business to be hidden for some random number of days, and today was the day in which I received a bunch of leads to which I responded, but it’s outside of my business hours. I didn’t respond in my usual frantic 2-minutes-or… -
Reviews not showing up ?Hello and good afternoon, thank you in advance for any help provided. Yesterday we had accumulated 9 reviews from our current clients, and overnight we received another 10 review overnight. We should have 19 review but the previou…
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Refund IssuesI joined the thumbtack pro on 1/31/2023 and immediately in the morning. I started get leads notifications, but my the end of the day out of the four direct leads that came through thumbtack canceled 2 out of it on me and refunded me…
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What types of rewards would be most valuable to you?As we plan for the future of Thumbtack Pro Rewards, we are always looking for the best ways to celebrate and recognize your contributions - particularly in ways that would help you grow your businesses. With that in mind, we would l…
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Major issues with Thumbtack AppI have now spoken to more than a dozen potential Thumbtack clients who say they are totally confused by the Thumbtack process, do not like or understand the app, and never see the responses to their requests. Personally, about 90% o…That_Tech_Jeff_2023 119 views 5 comments 0 points Most recent by That_Tech_Jeff_2023 Thumbtack Resources
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Welcome to our new Community members! (2/15)If you're tagged in this post, you've joined the Community in the last month - and we're so glad you're here. Drop a comment and introduce yourself - post a pic, a link to your Thumbtack profile, tell us about your business - or wha…
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Response TimesI am wondering if any other Pro's have noticed their response times suddenly dropping by a huge percentage if there are 1-2 leads that are not responded to within an hour. I just watched my Platinum Status nearly disappear after m…
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How to find your Thumbtack Pro Rewards status.“My job is all about helping people create joyful, clutter-free homes that work for them — and I love to help people find the peace of mind that comes from that. Thumbtack has been instrumental in helping me extend my reach to conne…
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Not showing up in search resultshello, I am not sure where to post this but I need help. I have my profile set up properly, I am a top pro with platinum awards and am usually getting 150-175 views per week. That dropped significantly to 1 the last week. I tried …
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Meet Thumbtack’s Pro Partnership CommitteeWe believe that collaborating with our pros will help to shape the future of Thumbtack. In fact, that’s why earlier this year, we partnered with some of our best pros to kickstart this Community - a space designed to facilitate col…
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Swag :)So I just got the notification that I reached 1 year and I was getting swag, but my password wasn't taking. I reset then the message about swag went away 😞 Anyway to get that back?
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Direct LeadsHello, I don't want leads where the job is less than $1500. I got a leaf for a job that is $500. How dovI stop this? As of now, I have made my profile hidden till I can get this fixed. Thank you, Mark Zilberman
Resources
Welcome! Check out our Community Code of Conduct. (review here)