Thumbtack Community
Discussion List
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Opp leads with business hiddenAre customers receiving opportunity lead messages when my business is hidden? When I look at the message portal I never see a blue “read” checkmark next to the quote I send. And I never get replies to these messages. Since I don’t… -
What are we doing ABOUT THIS PROBLEMMy big problem is why cant they make sure the customers only contacted 1 pro at a time , that way its easier for a pro to win the job its real bad and sad at the same time, LETS TAKE IT TO TIKTOK
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Pavers and concrete contractorDrilling, Excavation, and Concrete Services Hello! My name is Rick Silva and I'm the owner of Silva Contractors Inc. We're a licensed and insured construction company serving Northern CA, and surrounding areas.We specialize in Drill…silvacontractors 14 views 3 comments 1 point Most recent by silvacontractors Link your Thumbtack account with partner platforms -
Thumbtack needs to figure out a few thingsI am a top pro as a photographer in Cincinnati. I had a potential lead enter the wrong city for their gig. I requested a credit refund, and thumbtack told me it was my job to message the customer to fix THEIR inquiry in order to rec… -
Política de reembolsos de Thumbtack: Una guía para profesionales 🚨Sabemos que no todos los prospectos se convierten en trabajos. Por eso, Thumbtack tiene una política de reembolsos para ayudarle cuando las cosas no salen como esperaba. ¿Cuándo puede solicitar un reembolso? Thumbtack ofrece dos tip… -
I have raised my weekly expenditures to $350, that all I can do.since I upped the amount I would spehow fast does the platform respond to increases in pro spending on leads? This is so slow
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Cuenta BloqueadaRecientemente, hice un nuevo perfil en Thumbtack para ayudar a clientes de habla hispana. Puse la introducción del negocio en español y me bloquearon mi cuenta porque dicen que violé las reglas y políticas de la compañía. No tiene…
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¿Debe Thumtack cambiar su política de que no se pueda poner en español el perfil?Recientemente, me han bloqueado mi cuenta porque puse un perfil de nuestro negocio en español, para poder alcanzar al mercado de habla hispana. No tiene sentido que digan que tiene que ser en inglés, cuando el mercado a alcanzar no …
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Thumbtack’s Refund PolicyThumbtack claims to protect pros with their refund policy, but in reality, they ignore their own rules when it benefits them. Here’s what their policy says vs. what actually happens: 🚨 Thumbtack’s Policy: "A lead that violates …
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What does Thumbtack do for Pros when a customer goes dark and doesn't payLooking to see what Thumbtack does as far as contacting this person, and what I need to be aware of, prior to calling the police and filing a civil suit. I will more than likely be showing the court the chat log and this person's c…
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Leads Costing MeOften the Leads I receive are not responding even though I am responding quickly to them. Which means I am losing money. If this was happening occassionally fine but the last 4 leads only one responded. Any suggestions?
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A way for local pros to differentiate.Hello Thumbtack community, You know what would be cool? A way for Thumbtack to differentiate between people who offer online services only and people who provide in-person services.Our home organizing services do well on Thumbtack, …
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Why do Users act shocked at my prices? Are they doing the same to you?I understood Thumbtack showed my price per hour to Users. Why is it that when I'm talking to someone and she asks my price per hour I hear "I picked someone who charges $50/hr."? Is this happening to you? Furthermore, ther…Answered DerHilfer_LLC 33 views 2 comments 0 points Most recent by DerHilfer_LLC Network and Collaborate
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Company Refund PolicySubject: Concerns Regarding Refund Policy and Potential Class Action Dear Thumbtack I hope this message finds you well. I am writing to express my concerns regarding the current practices on the Thumbtack platform, particularly in r…
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My views are rising but my leads stoppedhello! Usually my view to lead ratio is pretty high but now it can be 80 views with only 1-2 leads that doesn’t reply. It can’t be ranking because I’ve been #1 in all of my areas for the past year . I had multiple friends try and bo…
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NotificationsHello, I am noticing that new messages are often taking 20 minutes to come in as a notification through email, and sometimes won't come in at all. Is there a way to fix this? I have already attempted to toggle the notification butto…
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Why are they charging me if I didn’t even respond to the lead?I’m new to the platform, and I received a lead. I just clicked on the message and already got a notification that I’m being charged $50. How does this work?Answered Iarasalmeida1 143 views 5 comments 0 points Most recent by Iarasalmeida1 Thumbtack Pro Rewards
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Unfair Lead Charge & Lack of Support (Where is Management?)@DustiO I wanted to share a frustrating experience I’ve had with Thumbtack’s refund dispute process, in the hopes of getting some transparency and accountability. As pros, we rely on fair billing and legitimate leads, but my recent …
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Thumbtack needs to educate customers that they charge prosI have ran into this so often while using thumbtack.... I'll get a lead, and it's $112 and the customer contacted FIVE pros!! I'm sorry, but they shouldn't be able to contact more than 3 tops, unless they are unsatisfied with the fi…
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"Suspicious Leads" are not creditited?I received a bizarre request from a User who asked a "handyman" to repair a commercial compressed air system in his "living room" on January 2nd. I'm in Pennsylvania. The original inquiry was from a Georgia numbe…
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Has anyone else noticed their "Only Picked Me" rate has crashed?My query is "What is your 'Only Picked You' view?" Edited to be concise.Poll DerHilfer_LLC 273 views 1 comment 0 points Most recent by DerHilfer_LLC Network and Collaborate
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Thumbtack is the same as all the restSOMETHING HAS TO CHANGE!!!!! I was a member of Service Magic which became Home Advisor which is now Angi Leads. There is currently a nationwide civil lawsuit against them for false leads and over charging for incorrect leads. Thumb…
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Community Code of ConductThe following guidelines apply to public posts and private messages. They are not exhaustive. The Thumbtack Community team has full discretion at any time to remove posts that don’t meet the spirit of these standards. Repeat offende… -
Lots of bugs during first days using thumbtack.comMy first impression of the resource is absolutely terrible!!!! I just registered and ended up getting my first lead, but I can't see the client's phone number on the website, likely due to site issues. They sent me a message, but th…
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Thumbtack review standard message can't be customizedI know that Thumbtack has a standard message embedded in the email that we can send to customers to do a review but it seems a little ridiculous that we can't customize it on the platform. I don't know why it took me over 4 years to… -
Export past leadshello, I’m only wanting to export the the phone number & name of my past leads. I don’t want to have to toggle back & forth on the app for each lead. Rather, export all of them at once. Thank you, Ruby Powell
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Hi Everyone!How's a good time to communicate and use resources today, tomorrow or sometime soon???
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Hooray! The Refund Desk is in a Good Mood TodayToday I submitted a refund request for a user who contacted my business for a "Handyman" who wanted to have a stove pipe removed in segments for reuse a task that I'm not even sure if a Chimney specific company will take o…
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Thumbtack Pro new update notification glitchI have not been able to receive any of my leads ever since this recent update. I’ve updated my phone, deleted the app and reinstalled, contacted thumbtack tech support and I was advised to reach out to Apple. Apple tech support conf…
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Not receiving a notification every time on my phoneHi, I usually get a text notification on my phone for a potential lead but I don't always receive it every time. This causes a delayed response with a possibility that the client have chosen someone else. Now I'm left with Thumbtac…
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