Thumbtack Community
Discussion List
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How to Optimize Thumbtack Profile for Local Service Bookings in a Competitive Market?Hi Thumbtack Community, I’m a freelance web developer using Thumbtack to book local clients (~10 inquiries/week). My profile gets views, but conversions are low. Setup: Completed profile, 5 reviews, targeting local web design serv… -
[Resource of the week] The Power of BudgetingLet's talk budgeting – the unsung hero of business success. Budgeting lays out your financial path, giving you clarity on income, expenses, and how to reach your goals. It's your GPS for financial success. Your budget help… -
Just got negative review for not replying.. how come?I just got a negative review with "doesn't reply" message. As I know besides me another 2 tech gets a lead. I never started a communication with a client. So, I'm confused now. The only option I have is to repl…
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my profile does not show up in search resultsHi, For DJ search in 95008 with Bollywood genre , my profile does not show up at all. I see other DJ profiles with only 2 reviews do show up. I have read through other answers and updated my profile, targeting preferences and waited…
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How to do a background check with Server ErrorI get a server error on my laptop and my phone whenever I try to initiate the background check. Any help?
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Need Input: Best Way to Quote a Full Roof Replacement in Torrance’s Cool Roof Zone?Hey Thumbtack pros, I’m gearing up for a spring job that involves a complete tear off and install on a 2,100 sq ft bungalow near Torrance Beach and I'm going to hire TRM for this . The home sits in Climate Zone 8, so Title 24 …
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¡Descubra las Oportunidades y expanda su negocio en Thumbtack!¿Busca más clientes potenciales en Thumbtack? ¡Las Oportunidades son su puerta a un nuevo mundo de posibilidades! ¿Qué son las Oportunidades? Son clientes que ya han contactado a otros profesionales, pero aún no han contratado a na… -
🚨 Haga crecer su negocio: Nuevas categorías de autos disponibles en Thumbtack 🚗Ahora en Thumbtack, usted tiene la oportunidad de expandir sus servicios ofreciendo soluciones para vehículos directamente a los clientes en su hogar o lugar de trabajo. ¿Por qué le conviene agregar estas nuevas categorías? ✅ Acc…
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Why doesn't Thumbtack make its fee structure public?I have been working with Thumbtack for several years and still don't have a clue how the fee structure works. I am charged anywhere from $37 to $100 to do the same job at the same distance from my home.
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Problemas subiendo videos a mi pro profileNo me deja subir videos solo fotos. Hay alguien más con el mismo problema?
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Help with a troubleshootingI am having a troubleshooting issue with my pro account rewards, I am actually 4.7 rate, but it shows I am 0.0, so I am not able to upgrade to silver account, can somebody help with that?
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Does anyone have issues uploading videos in the Pro AppI tried to upload videos but it does not give me the option
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Why has Thumbtack changed so much in the last 12-24 months from what it was?higher costs than ever, lowest ROI I've ever had with TT after 12 years of using them. Been a Top Pro for a very long time. Not sure what changed do much but 5 years ago it was an amazing source for new leads and customers. N…
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Charging 5 People For The Same LeadThumbtack Needs To Fix The Way They Operate Or They’ll Lose Some Good Pros Soon! I Spent $1393 Got Some Bs Leads Maybe Got 2 Jobs From All That But I'm Paying 40-$50 For Some Leads It’s Insane
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Thumbtack customer service has to get better!I'm writing here out of frustration with Thumbtack support. @DustiO Before I start, I want to make it clear: I know leads might not answer, and I don't expect every lead I pay for to convert. However, as a Top Pro who pay…
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Check out our latest webinar in the on-demand library!Hey pros! Yesterday we held our NINTH live webinar of 2024! How exciting is that? If you missed it, don’t worry. Our On-Demand video library is packed with recordings of these webinars We are thrilled to highlight our most recent ad… -
July 2025 Pro Highlight — Meet Michael.Meet Michael, a 5 year Top Pro roofing contractor with over 150 5-star reviews — and Pro Advisor on our Thumbtack Pro Advisory Board. Michael is the owner of Wolfpack Roofing in Austin, Texas. We asked him about his Thumbtack experi… -
General Contractors?How do we set up our account and use it well for our marketing efforts? Thanks for answering and we would love to connect with someone who can introduce us to this wonderful platform.
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Super Low Lead Volume. Anyone Else?Hi, Running an irrigation business in Houston. This time of the year is our busiest season, mostly all because of Thumbtack leads. This years leads have floored. Only 5 in June vs 28 same time last year. Anyone experienced anything …
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Welcome to our new Community members — July 2025If you're tagged in this post, you joined the Community in June - and we're so glad you're here! Drop a comment and introduce yourself - post a pic, a link to your Thumbtack profile, tell us about your business - or w…
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Resolved (Updated)Resolved…. (updated)
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Review with inaccurate statementsWhat is the TT policy on statements in reviews that can be proven false via screen grabs directly from the lead themself? If what is said in the message is X and their review says Y does that violate your review terms of service an…
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Fake Names used for leadsWhy are people allowed to post leads with fake names on Thumbtack? And why is it when a pro asks for a refund, Thumbtack claims the lead is genuine even when the pro has text message proof that the person in question is using a fake…
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Thumbtack isn’t treating businesses same as clientsis anyone noticing that thumbtack doesn’t treat us business owners the same as customers? I think it’s unfair they can write reviews and post photos and we can’t post photos back to show proof of their lies. Or even some policies! O…
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Rate Thumbtack Today Vs. A Year AgoHas Recent Changes To Thumbtack Improved Your Business?
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[Resource of the week] Communicating with customers.The way you communicate with customers is important. This week's video series is full of great tips for effectively interacting with customers — to help you put your best foot forward, and win more jobs. The series consists of … -
I am a Top Pro, my views are going up but my leads have stopped. PLEASE HELPThumbtack has been an absolutely amazing source of leads for our pressure washing business over the past month. We have been so excited to have found thumbtack and each week we got more views, more leads, more booked jobs, more revi…
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How do I change my auto-reply? This is separate from the quick repliesA while ago, I got an email from Thumbtack about partnering with a major retail company to help drive new leads. They asked if I wanted to set up an automatic message for clients who send direct leads. I replied with the message, an…Answered Lauren_Watts_Larsen 469 views 3 comments 0 points Most recent by DustiO Thumbtack Resources
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Quick replieswhy when i send quick replies to clients, my number show as xxx.xxx.xxxx
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