Thumbtack Community
Discussion List
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leads have been coming up with invalid, disconnected, or inaccurate phone numbersI have received multiple invalid, disconnected and incorrect phone numbers that are concerning. Thumbtack has been very difficult in issuing a refund for them and if the number is invalid, they say they have checked it and it is val… -
Pro Suggestions for living with instant bookOk I agree with most negative reviews of Instant Book However sometimes if you can't beat em... join em Who here is having success with instant book and how do you handle the over inflated price tag? I'm curious if ANYONE is havi…
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Join us at our Pro Summit.Why attend? Hear from Thumbtack leaders. Our CEO, Marco Zappacosta, and other Thumbtack leaders will share how your feedback guides our product improvements. See exclusive demos. Get a sneak peek of new and updated features you’ve… -
Consent form and disclaimer ?Would it be possible for language tutors like myself, to have a process where potential language students read and sign a consent form before contacting me? Often, novice language learners are quite unfamiliar with the duration and …
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Early access to the new version of texting client with no cost until hirefor the pass couple day I had an option in my lead category where I had early access to this new program where we can text a client at no cost and if I get hire I only get charge. Every time I click on it I just get a continuous 3 d…
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Calendaring IssueFor Pros curious about how they continue to be charged for leads when their calendars are blocked, this is how Thumbtack is circumventing your calendar preferences: When searching for my own Pro account via an anon account, I was n… -
Can I expand my service area outside of the 150 miles radius determined by Thumbtack?I'm a musician and travel all over the country for all sorts of events, however any opportunities that I have to travel outside of 150 miles come from other platforms. How can expand my service area outside of that range to include …
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How to do a background check with Server ErrorI get a server error on my laptop and my phone whenever I try to initiate the background check. Any help?
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What % of "direct leads" actually end up booking you?I've gotten ~30 "direct leads" on thumbtack, and every single one has just vanished after 1 or 2 messages. Curious to hear if other contractors are also getting a high % of ghost leads. I understand that you won't book a …
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Thumbtack Pro Minimum for LeadsI have been on Thumbtack for almost a month. They tell you the best ways to show up in searches is to have quick response rates (which I have worked on), 10 - 5 star reviews which I have 12, and spend more on leads, which isn't fair…
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Instant BookingsNevermind
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Leadsthe past 3 month has been nothing for us just holding the wrong side of the stick. Nothing just a waste of money every some of the refund request denied it’s getting very frustrating, client contact you no answer from phone call tex…
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IncentivesI’ve been a pro for over 3 years. Highly rated never any issues. Promote as much as I can for free. I do feel like there’s should be some type of incentives for constant growth and business I brought to thumbtack as well. Especially…
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¿Cuándo tiene derecho a un reembolso en Thumbtack? 🧐¿Alguna vez se ha preguntado cuándo tiene derecho a un reembolso en Thumbtack? Vamos a despejar todas sus dudas. ¿Cuándo se justifica un reembolso? En Thumbtack, entendemos que a veces las cosas no salen según lo planeado. Por eso, … -
How often do you get auto-leads outside your travel preferences?How often do you get auto-leads outside your travel preferences? It seems like I get at least one per week. My travel preferences are set to 30 miles to avoid trouble, and it still happens. Last week I had an auto-lead 1,132 miles a…
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I've heard buzz that there's a Zoom call on 25th of September.........I've heard buzz that there's a Zoom call on 25th of September. How do those of us Top Pro's get on that call?
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I was a Pro, since retired. Now I can’t request services for my home since my account is closedI no longer want to get requests for bids, so I had to close my account. However, being retired I am looking for services from Thumbtack pros, but when I try, it says my account is closed. How do I have an account as a customer, but…
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Photos will not uploadHello, I'm having a problem of uploading photos because I always get an error saying that it can not upload. I've uploaded other photos many times before but this time it wont even let me upload one photo. Please help me on this. …
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How the Heck do I Access and/or Change my Rate?Just spent over an hour trying to find the magic click to gain access to my rates. Someone please help! Thx!
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¡Domine el Arte de Responder a Clientes en Thumbtack! 💬¿Quiere aumentar sus posibilidades de éxito en Thumbtack? ¡La clave está en cómo responde a sus clientes! Siga estos consejos para destacarse: Velocidad es clave: Responda a los mensajes lo antes posible, idealmente dentro de las cu…
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Issues uploading a picture to my new profileHi - I'm creating a profile but my logo is not accepted. I can't click on next. I tried multiple images. they were all rejected. please help.
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Concerns regarding non-refundable leads, has anyone else had issues?Hi there, I am a very concerned pro. I havent had a lead in a months until I recently got two. The first one was no response in the app and outside the app. Which is frustrating and sketchy even if it does fall under your policy. …
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Does Instant Booking work for you?I am very disgruntled with instant booking. I had a text communication with Thumbtack today and here’s some of what it said. What a waste of my time them: We hope you will try Instant Booking and continue to advertise on our platfo…
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LeadsI would rather pay more for the job landed than to be duped by customers that play games. Time is money and paying for leads that don’t respond back is just robbery.
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Nonresponsive leads and vague refund policy (Venting)70% of what we spend on Thumbtack is a donation to Thumbtack. I can have regular cadence with follow ups but the client never responds. If who we consider to be a dead lead responds to us 30 days after we receive the inquiry and we …
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Help with a troubleshootingI am having a troubleshooting issue with my pro account rewards, I am actually 4.7 rate, but it shows I am 0.0, so I am not able to upgrade to silver account, can somebody help with that?
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¡Conecte, automatice y crezca! Integre sus herramientas favoritas con Thumbtack¿Sabía que puede conectar su cuenta de Thumbtack con otras plataformas empresariales para simplificar la gestión de su negocio? 🤯 Centralice su gestión: Vincule su cuenta con plataformas como Contractor Plus, GoSite, Hatch, Housecal… -
This week on ThumbtackHello everybody. I know I'm normally the one being inspirational and leading everyone on the Thumbtack path. I finally also had the dreaded Thumbtack week. Literally getting denied refunds on leads that are miscategorized which make… -
Refused Refund for non- LeadI was contacted by someone online (unrelated to work) who I gave my link to (to read my reviews). She was a landlord responding to an email inquiring about her space. After we spoke I asked her to cancel her request so I could get …
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