Thumbtack Community
Discussion List
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Why doesn't Thumbtack make its fee structure public?I have been working with Thumbtack for several years and still don't have a clue how the fee structure works. I am charged anywhere from $37 to $100 to do the same job at the same distance from my home. -
Problemas subiendo videos a mi pro profileNo me deja subir videos solo fotos. Hay alguien más con el mismo problema?
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Help with a troubleshootingI am having a troubleshooting issue with my pro account rewards, I am actually 4.7 rate, but it shows I am 0.0, so I am not able to upgrade to silver account, can somebody help with that?
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Does anyone have issues uploading videos in the Pro AppI tried to upload videos but it does not give me the option
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Why has Thumbtack changed so much in the last 12-24 months from what it was?higher costs than ever, lowest ROI I've ever had with TT after 12 years of using them. Been a Top Pro for a very long time. Not sure what changed do much but 5 years ago it was an amazing source for new leads and customers. N…
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Charging 5 People For The Same LeadThumbtack Needs To Fix The Way They Operate Or They’ll Lose Some Good Pros Soon! I Spent $1393 Got Some Bs Leads Maybe Got 2 Jobs From All That But I'm Paying 40-$50 For Some Leads It’s Insane
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Thumbtack customer service has to get better!I'm writing here out of frustration with Thumbtack support. @DustiO Before I start, I want to make it clear: I know leads might not answer, and I don't expect every lead I pay for to convert. However, as a Top Pro who pay…
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Check out our latest webinar in the on-demand library!Hey pros! Yesterday we held our NINTH live webinar of 2024! How exciting is that? If you missed it, don’t worry. Our On-Demand video library is packed with recordings of these webinars We are thrilled to highlight our most recent ad… -
July 2025 Pro Highlight — Meet Michael.Meet Michael, a 5 year Top Pro roofing contractor with over 150 5-star reviews — and Pro Advisor on our Thumbtack Pro Advisory Board. Michael is the owner of Wolfpack Roofing in Austin, Texas. We asked him about his Thumbtack experi… -
General Contractors?How do we set up our account and use it well for our marketing efforts? Thanks for answering and we would love to connect with someone who can introduce us to this wonderful platform.
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Super Low Lead Volume. Anyone Else?Hi, Running an irrigation business in Houston. This time of the year is our busiest season, mostly all because of Thumbtack leads. This years leads have floored. Only 5 in June vs 28 same time last year. Anyone experienced anything …
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Welcome to our new Community members — July 2025If you're tagged in this post, you joined the Community in June - and we're so glad you're here! Drop a comment and introduce yourself - post a pic, a link to your Thumbtack profile, tell us about your business - or w…
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Resolved (Updated)Resolved…. (updated)
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Review with inaccurate statementsWhat is the TT policy on statements in reviews that can be proven false via screen grabs directly from the lead themself? If what is said in the message is X and their review says Y does that violate your review terms of service an…
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Fake Names used for leadsWhy are people allowed to post leads with fake names on Thumbtack? And why is it when a pro asks for a refund, Thumbtack claims the lead is genuine even when the pro has text message proof that the person in question is using a fake…
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Thumbtack isn’t treating businesses same as clientsis anyone noticing that thumbtack doesn’t treat us business owners the same as customers? I think it’s unfair they can write reviews and post photos and we can’t post photos back to show proof of their lies. Or even some policies! O…
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Rate Thumbtack Today Vs. A Year AgoHas Recent Changes To Thumbtack Improved Your Business?
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[Resource of the week] Communicating with customers.The way you communicate with customers is important. This week's video series is full of great tips for effectively interacting with customers — to help you put your best foot forward, and win more jobs. The series consists of … -
I am a Top Pro, my views are going up but my leads have stopped. PLEASE HELPThumbtack has been an absolutely amazing source of leads for our pressure washing business over the past month. We have been so excited to have found thumbtack and each week we got more views, more leads, more booked jobs, more revi…
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How do I change my auto-reply? This is separate from the quick repliesA while ago, I got an email from Thumbtack about partnering with a major retail company to help drive new leads. They asked if I wanted to set up an automatic message for clients who send direct leads. I replied with the message, an…Answered Lauren_Watts_Larsen 493 views 3 comments 0 points Most recent by DustiO Thumbtack Resources
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Quick replieswhy when i send quick replies to clients, my number show as xxx.xxx.xxxx
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suspicious jobsThe lead was suspicious so we removed it for now. Anyone been getting this after some leads that they didnt get hire for. i was doing some refund request and i end up on like 3-4 of them anyone or is it just me at the moment if you …
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How do I get reimbursement for incorrect leads?I just got a lead for a wedding over 300 miles from my location, even though my profile says I won't do weddings more than 50 miles from my home. The groom mistakenly entered the wrong zip code. How do I get a refund?
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Thumbtack Front Desk Not Working/ Thumbtack Refuses to Provide RefundsI have been a Thumbtack pro for over 10 years, paying Thumbtack well over $10,000 a year for leads. I've recently been using Thumbtack Front Desk, which has now- three times- failed to automatically respond to leads in under tw…
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Tweeking for higher quality leadsHello, residential custom carpenter here. We are fully licensed, insured, our team is on payroll with workers comp, wrapped vans the full nine yards. I'm trying to figure out how to optimize our company profile for higher doll…
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New temporary numbersHello, my name is Jason and I own an exterior construction company where we do residential exterior construction ( gutters, roofs, siding, etc. ). I have been using lead generating services for about 18 of the 23 years I’ve been in …
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Cleaning and leadsGreetings everyone my name is Louis Hall and I'm happy to be apart of the thumbtack community 😁 I'm new at this so bare with me
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turn off exact match leads? (architecture)Can someone tell me how to turn off direct leads? i.e. the ones Thumbtack autosends pros? I'd much rather prefer replying to opportunities & having clients contact me directly, not being auto matched. I can't figure…
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¡Ahorre tiempo y destaque con las Preguntas y Respuestas de su perfil!¿Sabía que la sección de Preguntas y Respuestas (FAQ's) de su perfil de Thumbtack es una herramienta increíblemente poderosa para su negocio? Los clientes suelen hacer las mismas preguntas una y otra vez, y al responderlas dire…
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