Thumbtack Community
Discussion List
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¿Cuándo tiene derecho a un reembolso en Thumbtack? 🧐¿Alguna vez se ha preguntado cuándo tiene derecho a un reembolso en Thumbtack? Vamos a despejar todas sus dudas. ¿Cuándo se justifica un reembolso? En Thumbtack, entendemos que a veces las cosas no salen según lo planeado. Por eso, … -
How often do you get auto-leads outside your travel preferences?How often do you get auto-leads outside your travel preferences? It seems like I get at least one per week. My travel preferences are set to 30 miles to avoid trouble, and it still happens. Last week I had an auto-lead 1,132 miles a… -
I've heard buzz that there's a Zoom call on 25th of September.........I've heard buzz that there's a Zoom call on 25th of September. How do those of us Top Pro's get on that call?
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I was a Pro, since retired. Now I can’t request services for my home since my account is closedI no longer want to get requests for bids, so I had to close my account. However, being retired I am looking for services from Thumbtack pros, but when I try, it says my account is closed. How do I have an account as a customer, but…
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Photos will not uploadHello, I'm having a problem of uploading photos because I always get an error saying that it can not upload. I've uploaded other photos many times before but this time it wont even let me upload one photo. Please help me on this. …
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How the Heck do I Access and/or Change my Rate?Just spent over an hour trying to find the magic click to gain access to my rates. Someone please help! Thx!
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¡Domine el Arte de Responder a Clientes en Thumbtack! 💬¿Quiere aumentar sus posibilidades de éxito en Thumbtack? ¡La clave está en cómo responde a sus clientes! Siga estos consejos para destacarse: Velocidad es clave: Responda a los mensajes lo antes posible, idealmente dentro de las cu…
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Issues uploading a picture to my new profileHi - I'm creating a profile but my logo is not accepted. I can't click on next. I tried multiple images. they were all rejected. please help.
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Concerns regarding non-refundable leads, has anyone else had issues?Hi there, I am a very concerned pro. I havent had a lead in a months until I recently got two. The first one was no response in the app and outside the app. Which is frustrating and sketchy even if it does fall under your policy. …
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Does Instant Booking work for you?I am very disgruntled with instant booking. I had a text communication with Thumbtack today and here’s some of what it said. What a waste of my time them: We hope you will try Instant Booking and continue to advertise on our platfo…
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LeadsI would rather pay more for the job landed than to be duped by customers that play games. Time is money and paying for leads that don’t respond back is just robbery.
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Nonresponsive leads and vague refund policy (Venting)70% of what we spend on Thumbtack is a donation to Thumbtack. I can have regular cadence with follow ups but the client never responds. If who we consider to be a dead lead responds to us 30 days after we receive the inquiry and we …
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Help with a troubleshootingI am having a troubleshooting issue with my pro account rewards, I am actually 4.7 rate, but it shows I am 0.0, so I am not able to upgrade to silver account, can somebody help with that?
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¡Conecte, automatice y crezca! Integre sus herramientas favoritas con Thumbtack¿Sabía que puede conectar su cuenta de Thumbtack con otras plataformas empresariales para simplificar la gestión de su negocio? 🤯 Centralice su gestión: Vincule su cuenta con plataformas como Contractor Plus, GoSite, Hatch, Housecal… -
This week on ThumbtackHello everybody. I know I'm normally the one being inspirational and leading everyone on the Thumbtack path. I finally also had the dreaded Thumbtack week. Literally getting denied refunds on leads that are miscategorized which make… -
Refused Refund for non- LeadI was contacted by someone online (unrelated to work) who I gave my link to (to read my reviews). She was a landlord responding to an email inquiring about her space. After we spoke I asked her to cancel her request so I could get …
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People don't even KNOW Thumbtack has messagesI would estimate that 75% of my leads never see my reply on Thumbtack. It is only by calling and texting that I manage to get hold of them. If there is some specific reason to have them go back to the message thread (the old "o…
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From the worst week ever on Thumbtack to one of the best in less than 3 daysHey guys it's Brett from Central Florida. Last week was an absolute disaster for me and I lost about $500 on bids. Leads that certainly didn't work out for me and I felt some of it should have been refunded. Out of the whole mess I …
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Thumbtack Scheduling....what am I missing???Hi, first post here. I am new to Thumbtack this month. I decided I needed to pause any paid leads for a week to catch up and adjust my strategy when those come in. Today I received a lead as shown in the image below, even though I a…
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"Open to Other Dates"Hi all, I spend way too much time dealing with people who click that they are available for dates other than the one they specify when they are ONLY available for that one day and it's blocked out on my calendar. People so, so often…
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How do you turn off batch leads?I started using Thumbtack about a year ago, and it was working out well for me. But that was when I was getting only one direct lead at a time before having to pay for it. However, a few months ago, I started getting 2-3 direct lead…
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Back on track. Did a deep dive on my profileHello Thumbtack family. Yesterday I was feeling horrible it was the worst week I've ever had in 10 years with thumbtack. For the life of me I didn't understand how all my money was spent up for my budget and I didn't get a single po…
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Thumbtack Android App not working for me@DustiO I'm wondering if others are having trouble with the Android Thumbtack app for Pros. For a couple of days, any time I try to open it on my LG smart phones, I get a message pop-up that says "This version Thumbtack for Pro… -
A Quick Refresher on Reporting Suspicious ActivityThe majority of the customers you meet on Thumbtack are trustworthy. If you do come across a customer or situation you’re not sure about, let us know by reporting it. Take a moment to check out this article on reporting suspicious a… -
Privacy of information provided for background checkHello, I did a background check and I want to know if my information is kept confidential and my ssn# is encrypted. I know I could have used the other option. thanks
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Clients booking more than one person at a timeGood Afternoon, I am new to Thumbtack and have been trying to figure out how to handle clients who reach out to book more than one person and have a discussion call but go with someone else. Do I get charged for that? How can I stop…
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🚀 ¡Impulse su perfil con reseñas de clientes! Descubra cómo aquí 🚀¿Sabía que las reseñas pueden ser el factor decisivo para que un cliente elija contratarlo? Antes de tomar una decisión, los clientes quieren saber cómo es trabajar con usted, y nada lo muestra mejor que una reseña positiva. ¡Así qu…
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Can't do it optionI've received a lead that indicates the person is "looking for a life coach for a friend", this is not a lead I want to take. What happens if I click the Can't do it option? Will I still be charged? Thank you for the res…
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Pro advisory board. This will be epicHello everybody I'm Brett Douglas a top pro from the Orlando Florida area. You may or may not have seen me posting. I have been confidently using Thumbtack for many many years and have been a top pro ever since being on the platform…
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Background check is in processIt has been 15 days. Interested parties are unable to get hold of me. I can not respond to any leads, apparently because the background check is in process. I am frustrated and wanting to leave the platform. How quickly can this be …
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