refunds and customer service

marky

I was given a lead who did not speak English. I don't speak Spanish. We could not communicate. I was told it did not qualify under Thumbtack policy for a refund. I asked the representative what she would do if I started speaking a language she did not understand and she hung up on me.

I believe I started with Thumbtack in its early days when customer service was in Atlanta. They outsourced it and it has progressively gotten worse. When will these companies take care of the people taking care of them? I feel as though I am just a slot machine with a guaranteed payout…Am I alone?

Bricago

This is another example of Dumbtack’s completely unfair, no common sense refund “policy.”

There’s no point in complaining about these things anymore, because, as you said, vendors are guaranteed payout slots, so we have no one to blame but ourselves for staying on the platform.

DustiO

@Bricago please review our Community Code of Conduct and remember to keep comments and posts respectful and constructive. If you have specific questions or feedback about our refund policy please send feedback to support@thumbtack.com and drop questions here and I will see if I can help answer them. Thanks!