Thumbtack Community
Discussion List
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New to siteHi yall my services are House Cleaning and Organizing. My business name is MotherMaidI. I am former military and my mother and I both cleaned for the military. We love cleaning and take a lot of pride in it. So being new to this sit… -
Transparency for Clients about lead costsI am so frustrated. I am losing money to Thumbtack because customers won't follow through after I offer my time and services to set up the work connection. They stop communicating. I wonder if they are encouraged to reach ou…
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Thumbtack Weekly BudgetHi, I'm don't really grasp the thumbtack weekly budget, how this works and if it's worth the money. If it could be explained to me much better that would be great.
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DescriptionI recently changed my description for services. I got multiple emails saying that my bio is violating rules. Can anybody take a look at my bio? It’s for KTD logistics. I was told by a support agent that I’m good. I’m just confused.
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How to Optimize Thumbtack Profile for Local Service Bookings in a Competitive Market?Hi Thumbtack Community, I’m a freelance web developer using Thumbtack to book local clients (~10 inquiries/week). My profile gets views, but conversions are low. Setup: Completed profile, 5 reviews, targeting local web design serv…
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[Resource of the week] The Power of BudgetingLet's talk budgeting – the unsung hero of business success. Budgeting lays out your financial path, giving you clarity on income, expenses, and how to reach your goals. It's your GPS for financial success. Your budget help… -
Just got negative review for not replying.. how come?I just got a negative review with "doesn't reply" message. As I know besides me another 2 tech gets a lead. I never started a communication with a client. So, I'm confused now. The only option I have is to repl…
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my profile does not show up in search resultsHi, For DJ search in 95008 with Bollywood genre , my profile does not show up at all. I see other DJ profiles with only 2 reviews do show up. I have read through other answers and updated my profile, targeting preferences and waited…
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How to do a background check with Server ErrorI get a server error on my laptop and my phone whenever I try to initiate the background check. Any help?
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Need Input: Best Way to Quote a Full Roof Replacement in Torrance’s Cool Roof Zone?Hey Thumbtack pros, I’m gearing up for a spring job that involves a complete tear off and install on a 2,100 sq ft bungalow near Torrance Beach and I'm going to hire TRM for this . The home sits in Climate Zone 8, so Title 24 …
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¡Descubra las Oportunidades y expanda su negocio en Thumbtack!¿Busca más clientes potenciales en Thumbtack? ¡Las Oportunidades son su puerta a un nuevo mundo de posibilidades! ¿Qué son las Oportunidades? Son clientes que ya han contactado a otros profesionales, pero aún no han contratado a na… -
🚨 Haga crecer su negocio: Nuevas categorías de autos disponibles en Thumbtack 🚗Ahora en Thumbtack, usted tiene la oportunidad de expandir sus servicios ofreciendo soluciones para vehículos directamente a los clientes en su hogar o lugar de trabajo. ¿Por qué le conviene agregar estas nuevas categorías? ✅ Acc…
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Why doesn't Thumbtack make its fee structure public?I have been working with Thumbtack for several years and still don't have a clue how the fee structure works. I am charged anywhere from $37 to $100 to do the same job at the same distance from my home.
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Problemas subiendo videos a mi pro profileNo me deja subir videos solo fotos. Hay alguien más con el mismo problema?
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Help with a troubleshootingI am having a troubleshooting issue with my pro account rewards, I am actually 4.7 rate, but it shows I am 0.0, so I am not able to upgrade to silver account, can somebody help with that?
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Does anyone have issues uploading videos in the Pro AppI tried to upload videos but it does not give me the option
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Why has Thumbtack changed so much in the last 12-24 months from what it was?higher costs than ever, lowest ROI I've ever had with TT after 12 years of using them. Been a Top Pro for a very long time. Not sure what changed do much but 5 years ago it was an amazing source for new leads and customers. N…
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Charging 5 People For The Same LeadThumbtack Needs To Fix The Way They Operate Or They’ll Lose Some Good Pros Soon! I Spent $1393 Got Some Bs Leads Maybe Got 2 Jobs From All That But I'm Paying 40-$50 For Some Leads It’s Insane
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Thumbtack customer service has to get better!I'm writing here out of frustration with Thumbtack support. @DustiO Before I start, I want to make it clear: I know leads might not answer, and I don't expect every lead I pay for to convert. However, as a Top Pro who pay…
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Check out our latest webinar in the on-demand library!Hey pros! Yesterday we held our NINTH live webinar of 2024! How exciting is that? If you missed it, don’t worry. Our On-Demand video library is packed with recordings of these webinars We are thrilled to highlight our most recent ad… -
July 2025 Pro Highlight — Meet Michael.Meet Michael, a 5 year Top Pro roofing contractor with over 150 5-star reviews — and Pro Advisor on our Thumbtack Pro Advisory Board. Michael is the owner of Wolfpack Roofing in Austin, Texas. We asked him about his Thumbtack experi… -
General Contractors?How do we set up our account and use it well for our marketing efforts? Thanks for answering and we would love to connect with someone who can introduce us to this wonderful platform.
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Super Low Lead Volume. Anyone Else?Hi, Running an irrigation business in Houston. This time of the year is our busiest season, mostly all because of Thumbtack leads. This years leads have floored. Only 5 in June vs 28 same time last year. Anyone experienced anything …
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Welcome to our new Community members — July 2025If you're tagged in this post, you joined the Community in June - and we're so glad you're here! Drop a comment and introduce yourself - post a pic, a link to your Thumbtack profile, tell us about your business - or w…
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Resolved (Updated)Resolved…. (updated)
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Review with inaccurate statementsWhat is the TT policy on statements in reviews that can be proven false via screen grabs directly from the lead themself? If what is said in the message is X and their review says Y does that violate your review terms of service an…
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Fake Names used for leadsWhy are people allowed to post leads with fake names on Thumbtack? And why is it when a pro asks for a refund, Thumbtack claims the lead is genuine even when the pro has text message proof that the person in question is using a fake…
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Thumbtack isn’t treating businesses same as clientsis anyone noticing that thumbtack doesn’t treat us business owners the same as customers? I think it’s unfair they can write reviews and post photos and we can’t post photos back to show proof of their lies. Or even some policies! O…
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