Thumbtack Community
Discussion List
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Missing PaymentI did a service for a customer and she paid through thumbtack, but the money never showed up in my account. I've worked with this customer before and had no issue receiving payment through thumbtack in the past. I have been unable t… -
[Resource of the Week] Target the jobs you want.Learn how to set your targeting preferences to make sure you are only getting leads for jobs you want to do. The series consists of three videos: Set your travel areas — Let Thumbtack know where you want to work Set your job pref… -
We want your feedback!Hello Pro Community! We’re always looking to better improve your experience and were hoping you’d take a few minutes to let us know some of your thoughts and experiences with these questions below. Thank you!! What positive experien… -
Quotes Sent Aren't Being ReadHi There, Somewhat of a newbie, but I have sent out multiple Quotes (maybe 20) and not one has even been opened or read. What is happening? It's odd I wouldn't hear back from people so in researching further I'm seeing there is …
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Instant booking should be refunded when a customer cancels.The 15min rule is a joke! Instant bookings should be refunded back immediately upon a customers cancellation. We are paying for instant booking & high prices for all leads, they should at least be refunded when an instant book …
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Trying to get in contact with someone over phoneIs there a way I could get in contact with thumbtack over the phone . Spanish gets me someone but English just hangs up the phone or I get a stubborn text rep . I got charged for a lead that wasn’t on my targeted preferences and it …
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Photos Not Updating On ProfileI just tried to add some new photos and edit my featured projects, but the changes aren't updating on my public profile for customers. My old featured project is still on my public profile, but when you click on it it's just a black…
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New Servey for $20 Amazon Gift cardA trap has been set on that servey why would i tell you about my business revenue to on that servey it makes no sense asking us how much we charge for handyman services. The more details you gave the more of a price rasie they will …
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Thumbtack needs to educate customers that they charge prosI have ran into this so often while using thumbtack.... I'll get a lead, and it's $112 and the customer contacted FIVE pros!! I'm sorry, but they shouldn't be able to contact more than 3 tops, unless they are unsatisfied with the fi…
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Leads: Repair services should be separate from maintenance services .We would like to send in our gratitude to thumbtack we have been with them ever since our beginnings and we have seen the benefits over the years. However it has come to our attention there is a need for adjustments on leads service…
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RefundsI can see lot of people talking about it . Thumbtack should be more real when analyzing refund requests . So many costumers don’t respond, click by mistake and etc . But thumbtack keep charging us without any chance
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[Resource of the Week] Show off your strengths.Once you’ve gotten set up on Thumbtack, one of your first steps should be to strengthen your profile. Customers rely on what they see in your profile not only to showcase the quality work you can deliver, but also to highlight your …
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Top Pro BadgeTop pro badge is not showing on profile. I have already reached platinum status. Not having the badge is definitely affecting my rank. Can someone help?
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Life coaches -- getting leads from someone on behalf of others who has not agreed to coaching?Life coaches -- Curious whether you are getting a regular influx of leads from 3rd parties on behalf of someone who has not agreed to coaching? I have recently discontinued offering my services to those below the age of 24 because I…
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Pros Check your bank statements- Thumbtack reactivated my account & charged me without my knowledgePros check your bank accounts! After not being active since 2021, my account was reactivated, without my knowledge, 1/2/24. Thank goodness I noticed a charge from Thumbtack on my cc statement and looked in to it. I learned Thumbtack…
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Marketing Workshops with Boot Camp DigitalOne of the perks of Thumbtack Pro Rewards is the chance to attend a workshop led by marketing experts. During each Pro Rewards period pros with Gold and Platinum status can join and learn about marketing strategies with Boot Camp Di… -
Community Code of ConductThe following guidelines apply to public posts and private messages. They are not exhaustive. The Thumbtack Community team has full discretion at any time to remove posts that don’t meet the spirit of these standards. Repeat offende… -
Hire Count Glitches/MiscountsHi Pros! My name is Alex and I have a bartending company serving NYC called The Paloma Girls. I signed up with Thumbtack 2 years ago in hopes of meeting new clients and it has completely jump-started my business and encouraged me to…
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Instant Bookings!I have been a top pro for a couple of years now. I have spent a lot of money using Thumbtack but the instant bookings now being a requirement is forcing me to find other avenues. Instant booking doesn't work for my business and I'm … -
Eco Grizzly, Full-Service Chimney Pros - Featured ExpertHello Thumbtack! This community has been awesome to us so far and as a Platinum Pro, I'd like to introduce myself. I'm Moshe T., owner of Eco Grizzly in Canoga Park, specializing in full-service fireplace and chimney services. We a…
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Not showing up in searchI’m not showing up in search results for one of my services . I currently have four, the other three services are showing and I’m near the top. But, with my targeting on and my price per lead above recommended, I still do not show u…
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New Top ProAs a recently added top pro, I’m interested in knowing if you offer car decals or JPG badges for websites to support marketing. I mention that I use Angie’s List, and they provide car decals.
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Is Thumbtack Price Gouging?I have had bizarre charges for leads on Thumbtack over the past few weeks. My area of contracting is video production. Leads tend to be pretty expensive - averaging between $50/lead up to $170 per lead. What I have seen as a trend…
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Nobody hire me on ThumbtackI have a problem. Despite my gold status in the rewards program, I have absolutely no success making money with Thumbtack. I spend money on buying leads, go to estimates, give low prices to potential clients, but no one hires me! Ou…
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Instant book has ran off the top prosI have not been happy with the instant book like a lot of pros but is instant book going to continue be forced. In my area there is not 1 top pro left in my category this feature is running off the pros that were loyal to thumbtack …Jeff_jtv2020 206 views 2 comments 0 points Most recent by Maureen_Nuccitelli Network and Collaborate
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Can dealing with negative customer interactions actually help your business?In response to a recent question from another Community member about why Thumbtack doesn't allow us to rate customers, like other platforms such as Uber: I am a fellow Pro and have had moments of frustration with this myself, thinki… -
Is it possible to get jobs for multiple areas for one Business?Hello, everyone. I have a Home Moving Business that is based out of Orange County California. I am looking to setup a second area of business in the Menifee area. I am wondering if this is possible to do or if there is a suggeste… -
When is an event not an event?So I got charged $34 for a lead on my Portland, OR videography account. The lead was for videography of a quinceañera. A quinceañera in an event, much like a wedding or a birthday party. The lead should have been listed under &quo…
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NO support, No Agents, Automated MessagesWhat is going on here, am a pro, great reviews and work very hard for my Thumbtack customer, but what is going on. No support, I call says we are closed, reach us at regular buisness our no matter what time I call. There's no one to…
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Community impact — Career VillageAt the end of the year last year, we hosted our 3rd annual Thumbtack Giveback event. It's always my very favorite time of year, watching our Community come together to select a non profit to receive a grant from Thumbtack. In that s…
Resources
Welcome! Check out our Community Code of Conduct. (review here)