Thumbtack Community
Discussion List
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Limited availabilitywhy does my profile show that I have “limited availability”? I haven’t blocked any time off, and I have my availability set to ‘any time’, seven days a week. I don’t have my Google calendar connected to thumbtack either. -
"Automatic" refunds for multiple contacts from the same userI've been reviewing the last year on Thumbtack, I developed my own CRM and document everything. I came to realize that the only "automatic" refunds I ever get are if the customer cancels their job within minutes or Th…
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¡Amplíe su alcance con múltiples perfiles de negocio en Thumbtack! 💼¿Ofrece más de un tipo de servicio? ¿Quiere expandirse a nuevas áreas? ¡Con Thumbtack, puede crear múltiples perfiles de negocio para llegar a más clientes y mostrar todas sus habilidades! ¿Cuándo crear otro perfil? Si ofrece servic… -
New Kid on the block (That's my way of saying new guy that paints) ;)Im in the Fort Wayne area looking for more work in the area of painting and networking. If you guys wanna connect and you're in my area that would be greatly appreciated! -Orthos Painting Midwest (Fort Wayne Indiana) From the n… -
Business insightsif this is as accurate as it could be I would take this as a failure when it comes to running my business on here I already spent $581 total for this year and only got hired 4 times it’s crazy that I might cut my monthly budget and …
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RefundsI am new to Thumbtack and I have been getting leads that just won't work with me due to many reasons out of my control. I did get all refunds besides 1 and I don't feel like I should be charged for it. Also one more big th…
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REQUEST: Update Importing Google ReviewsI know you can only import Google reviews once, but most people do that when just starting out on Thumbtack with one to a few reviews at most. As pros, we acquire more over time (especially those who get most of their business outsi…
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Keeping Leads in Only One StateI live in NY and have a 100-mile lead limit. I am only licensed in NY, but I receive leads in NJ and CT. How can I keep the 100-mile limit but eliminate leads outside my state? Thank you.
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Denied refunds outside of lead time on profile because of customer clicking on open to other dates.@DustiO I recently started using thumbtack again after instant booking getting taken off the platform which is so much better but I’m running into issues with low quality leads and leads outside my lead time setup on my profile. I g…
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Opportunities Are Not Really OpportunitiesWhen is Thumbtack going to stop hiding the messages that are sent from Pros to job posters via the Opportunities? The messages are NOT put in the job poster's Thumbtack profile inbox. They are HIDDEN under a section called &quo…
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Refunds for Scam Leads and MinorsI have been with Thumbtack for over 10 years and I have spent well over $200,000 on marketing with Thumbtack alone. In 2024 year to date, I've spent upwards of $23,000. When Thumbtack first began, the company was genuinely inte…
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Video tutorial: ¡Convierta más prospectos en clientes con Thumbtack!Estamos emocionados de anunciar el lanzamiento de nuestro nuevo video en español, "Cómo administrar los prospectos, oportunidades, como crear respuestas rápidas e utilizarlas". Este video es el primero de una serie de vide…
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Should customers get rated like we do?Only so we know if they have done something to another business
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Why is the "online booking" option gone from the settings?It's just not available anymore.
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Top Pro Badge 2024, Top Status, RankingI've been with Thumbtack for over 10 years, and I recently. received nearly 10 reviews. As a five star business with over 200 reviews, how do I access my Top Pro status and badge for 2024 that I can host on my website? I'…
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ABOUT THUMBTACK? Worth it?Hello Everyone,My name is David I’ve recently returned to Thumbtack after initially using it years ago when I first started my business. While I’ve found it to be a useful platform, I’ve noticed a recurring challenge: I’ve invested …
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Lead Refund Denied, why?I am a NY-licensed home inspector. I perform inspections for clients who are purchasing homes. I recently had a refund denied from a lead who wanted her house stairs looked at due to cracks. I requested a refund at the appropriat…
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Recent massive drop in rankings since the new year?I typically turn my leads on and off as I need them as I am a one man show and often will be too busy on a roofing project to handle incoming leads. I have 67 reviews, all 5 stars, and have been using Thumbtack for about two years. …
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Your feedback in action: We’re removing all Instant Bookings.We’ve built this Community (along with you), because we understand the importance of connecting with other business owners — to share ideas, exchange best practices, get advice and celebrate wins, together. It’s also a space where y… -
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Unable to Update Travel Add-OnsThings I have already tried: Clearing my cache and using different browsers. I got my first lead today. Yay! Unfortunately, my price shows as $34,448, because somehow the add-on is listed as $34,428. I tried to update the price for …
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Sending prewritten email for reviews to clientsHi, Is there a way that I can send out prewritten emails to clients for reviews using my own words? I don't see an option to make any changes to the message. I can only send this message out for reviews: "Thanks for bein…
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Google calendar won't syncI linked my Thumbtack account to Google Calendar a few days ago and it worked fine. However, new events on my google calendar did not update to my Thumbtack availability. Today, I updated my settings to include another calendar from…Answered naomizf 106 views 1 comment 0 points Most recent by DustiO Link your Thumbtack account with partner platforms
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We won!!!Based on your feedback, we'll be removing instant bookings from Thumbtack on November 4th. We launched the Instant Book product to help pros get hired more quickly and more efficiently. While the experience worked well for cust… -
Questions for the platform developersWhy aren't customers accountable for orders? For example, if a client came to the platform, came to the performer as a lead, and then decided to do nothing. The platform receives money from the contractor, but the client owes n…
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refunds and customer serviceI was given a lead who did not speak English. I don't speak Spanish. We could not communicate. I was told it did not qualify under Thumbtack policy for a refund. I asked the representative what she would do if I started speakin…
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Still Getting Fake Phone Number Leads?The email went out and said that they would now refund for fake phone numbers. I paid $113 for a lead this week with an obvious fake and spam number. Has anyone had success getting a refund with the fake number? I reported the lead …
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Something is seriously wrongI was looking at my business insights just now, and it is using October 21 as “a week ago.“ Look at these stats and tell me there isn’t something seriously wrong. It says 14 leads compared to “a week ago,” yet I’ve received ZERO lea…
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My clients review should have posted in timeMy last client review the client told me it was posted and it never showed up. I messaged him and he checked it and his review did not save, so he re-did it. If it had gone correctly the first time I would have platinum. Can this be…
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