Thumbtack Community
Discussion List
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Is it just me or has Thumbtack dropped the ball lately?I was poking around my account and checked my pro status and realized for the first time since 2019 I'm not going to have my platinum top pro status. The thing is, it has nothing to do with me or how I conduct my business, and… -
Why was the booking inquiries system closed despite positive feedback from pro's, will it return?Over the past year, we had a much better experience using a pilot booking inquiries system—where we paid per lead after quote discussions and confirmed bookings—compared to the direct leads model. Before switching, we spent a signif…
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1st lead Disconnected #Hey i just signed up today and received my 1st lead but it was to a number that is disconnected and the client never responded. Am able to receive a refund for this? And why dont they 2fa the client numbers like they do ours?
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August 2025 Pro Highlight — Meet Tony.Meet Tony, a 4 year Top Pro home services pro with over 100 5-star reviews — and Pro Advisor on our Thumbtack Pro Advisory Board. Tony is the owner of WiseChoice Home Services in Colorado. We asked him about his Thumbtack experience… -
Thumbtack removed our business page without any explanationHello everyone! Need help! Thumbtack deleted our business profile without any explanation at all. We have been growing the page for many years. We had over 400 five-star reviews. We spent over $70,000 on buying leads in the last 12 …
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New hereHi everyone! My daughter & I recently just started helping others to keep a nice tidy and well organized house. New to this online community of hard working people -
Need any Pro tips?Hi Pro Community, While I am spending a beautiful Saturday working on some projects that I just can't seem to get to during the week, I wanted to reach out and introduce myself to any relatively new Pros on this forum. I am the… -
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ACCOUNT DEACTIVATION OUT OF NO WHERE- LINKED TO WIFES OLD ACCOUNTMy husbands TT was deactivated due to being linked to an account I had years ago before we were even together that I never even used. Now they are saying that I need to resolve my issues first but I have tried to get in connection w…
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California Specific QuestionI'm asking this knowing Thumtack operates in all the US and rules vary widely. However, Walmart.com, Amazon, Home Depot ETAL have figured out how to mark products as "not available in XXX State" and prevent shipping …
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Opportunity LeadsThese opportunity leads are an attractive option. Question on how they are charged. When looking at them it clearly states we are only charged if they respond. What if they are polite and respond saying "no thank you we fou…
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How Long Does It Take for Background Check?So last week I encountered "Sever error" when submitting my SSN for a background check. I found an old post here and submitted my background check through checkr. It's been a week or more and is still processing. How…
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Welcome to our new Community members — August 2025If you're tagged in this post, you joined the Community in July - and we're so glad you're here! Drop a comment and introduce yourself - post a pic, a link to your Thumbtack profile, tell us about your business - or w…
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Cleaning serviceHi, I'm looking to expand my client base. If you, or someone you know is in need of a reliable cleaning service please give us a call at (623)-224-0625. Thank you have a great day.
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Geotargeting X Mile Radius and Works RemotelyI build websites and I only want to target leads within a 15 mile radius of my business. This is for budget reasons. My strategy right now is to market to my local area. I set me travel area to 15 miles. However, I also selected t…
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RewardsHow do I join Ive tried now a bunch still nothing and I should be at platinum for some reason I've sent messages to ppl for review's and they responded but still not getting no change there
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Fake leadsI got one guy on here that really likes to mess with my money gets me directly and then cancels either his account or the job but for some reason somehow this name and the same picture keep popping up in my leads and I reported it a…
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Points..rewards..reviewsI have consistently received 5 star reviews and earned points but now they are gone…this platform seems scammish in a lot of ways, but again the clients help over look somethings on the back end…how do we get some consistency with t…
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Thumbtack really doesn't care...I have been a member of the TT community since 2022, it has had its ups and downs, and I have ridden them all out. What broke me was I got a lead for a mural at a barber shop in Riverside, CA. I did the usual, text, message and eve… -
Should we go to a new leads website!?I have been on thumbtack for 2.5 years now and the quality is going down and really hurting us business owners while they just make tons of money. Is there another site we can use and all migrate to instead of thumbtack!? They need …
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New to siteHi yall my services are House Cleaning and Organizing. My business name is MotherMaidI. I am former military and my mother and I both cleaned for the military. We love cleaning and take a lot of pride in it. So being new to this sit…
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Transparency for Clients about lead costsI am so frustrated. I am losing money to Thumbtack because customers won't follow through after I offer my time and services to set up the work connection. They stop communicating. I wonder if they are encouraged to reach ou…
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Thumbtack Weekly BudgetHi, I'm don't really grasp the thumbtack weekly budget, how this works and if it's worth the money. If it could be explained to me much better that would be great.
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DescriptionI recently changed my description for services. I got multiple emails saying that my bio is violating rules. Can anybody take a look at my bio? It’s for KTD logistics. I was told by a support agent that I’m good. I’m just confused.
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How to Optimize Thumbtack Profile for Local Service Bookings in a Competitive Market?Hi Thumbtack Community, I’m a freelance web developer using Thumbtack to book local clients (~10 inquiries/week). My profile gets views, but conversions are low. Setup: Completed profile, 5 reviews, targeting local web design serv…
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[Resource of the week] The Power of BudgetingLet's talk budgeting – the unsung hero of business success. Budgeting lays out your financial path, giving you clarity on income, expenses, and how to reach your goals. It's your GPS for financial success. Your budget help… -
my profile does not show up in search resultsHi, For DJ search in 95008 with Bollywood genre , my profile does not show up at all. I see other DJ profiles with only 2 reviews do show up. I have read through other answers and updated my profile, targeting preferences and waited…
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How to do a background check with Server ErrorI get a server error on my laptop and my phone whenever I try to initiate the background check. Any help?
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Need Input: Best Way to Quote a Full Roof Replacement in Torrance’s Cool Roof Zone?Hey Thumbtack pros, I’m gearing up for a spring job that involves a complete tear off and install on a 2,100 sq ft bungalow near Torrance Beach and I'm going to hire TRM for this . The home sits in Climate Zone 8, so Title 24 …
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¡Descubra las Oportunidades y expanda su negocio en Thumbtack!¿Busca más clientes potenciales en Thumbtack? ¡Las Oportunidades son su puerta a un nuevo mundo de posibilidades! ¿Qué son las Oportunidades? Son clientes que ya han contactado a otros profesionales, pero aún no han contratado a na…
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