Thumbtack Community
Discussion List
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Welcome to our new Community members — April 2025If you're tagged in this post, you've joined the Community in the last quarter - and we're so glad you're here. Drop a comment and introduce yourself - post a pic, a link to your Thumbtack profile, tell us about … -
Legal disclaimerthought I would share my new disclaimer that we all should use. If we all band together and actually follow through even though the reward may cost us and be minor in the short term in the long run it will make thumbtack great again… -
refund when no connection was made to be hirei don't even have to explain myself cause we go through that same issues over and over specially in a slow season this is wrong from every angles. -
Notification selections not workingI should only be receiving notifications (email, push, and text) with customer messages and refunds. But I routinely don’t get these messages, and get texted about opportunities. The only way I know about a new lead is the notificat…
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Change the wording/ amount of pros contactedthumbtack needs to change the wording “quote” we as company do not provide quotes. Which is why we have a service call listed. Also if there are 6 pros to choose from and one offers $125 service call and another offers $75 service c…
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Solicite su reembolso en Thumbtack: Video tutorial paso a paso¿Necesita usted solicitar un reembolso y no sabe por dónde empezar? ¡Tenemos la solución perfecta para usted! Hemos creado un video tutorial detallado que le guiará paso a paso a través del proceso de solicitud y verificación de ree… -
Not Recieving New Thumbtack LeadsI have looked in every section of my PC and phone to ensure everything is turned on TXTs, emails, phone etc but I still don't recieved notifications of new leads. Please advise! Thanks Jeff Arndt House Facts Inspections
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What $5,000 buys you on Thumbtack - A Detailed Dive into the DataMy business recently reached a milestone, having spent $5007.99 over our time on Thumbtack. I have collected 2.3MB of data for my business as a whole on all customers from all sources during this time and I wanted to publish my anal…
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Remove LocationHello! I am closing my original business location, but I want to keep the additional two locations I have established, and I want to keep my reviews. I can't find how to do that. Does anyone know?
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Integration with multiple locationsI am trying to find a third party integration with thumbtack to support all my locations, most integration forces me to choose one location, which integrations will allow me to pull all my leads from all my different locations using… -
POOL PROJECTALUSHIENTERPRISE LLC
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Getting charged a ton, without connection or credibility for leadsThumbtack. We love you at times, but mostly we are starting to NOT like you. Your staff reviewing the refund requests must be sleeping or drunk to think this can fly with companies when you charge us. We are constantly (including to…
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Struggling with Your Sliding Door? AZ Sliding Fix Can Help!Is your sliding door stuck, noisy, or hard to open? AZ Sliding Fix is your go-to solution for smooth, effortless doors! We specialize in: ✅ Sliding Door Repairs ✅ Track & Roller Replacement ✅ Lock & Handle Fixes Don…
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Swag at SilverI've been using Thumbtack for 3 years and never seen swag… Did I miss an email?
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So weird...!Yesterday I made this long post raising some questions and issues I have with Thumbtack. I can't find it now?!! So weird. Luckily, I saved it… I would love to have a conversation about these issues I've had over the years …
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Opp leads with business hiddenAre customers receiving opportunity lead messages when my business is hidden? When I look at the message portal I never see a blue “read” checkmark next to the quote I send. And I never get replies to these messages. Since I don’t…
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What are we doing ABOUT THIS PROBLEMMy big problem is why cant they make sure the customers only contacted 1 pro at a time , that way its easier for a pro to win the job its real bad and sad at the same time, LETS TAKE IT TO TIKTOK
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Pavers and concrete contractorDrilling, Excavation, and Concrete Services Hello! My name is Rick Silva and I'm the owner of Silva Contractors Inc. We're a licensed and insured construction company serving Northern CA, and surrounding areas.We specializ…silvacontractors 21 views 3 comments 1 point Most recent by silvacontractors Link your Thumbtack account with partner platforms -
Thumbtack needs to figure out a few thingsI am a top pro as a photographer in Cincinnati. I had a potential lead enter the wrong city for their gig. I requested a credit refund, and thumbtack told me it was my job to message the customer to fix THEIR inquiry in order to rec… -
Política de reembolsos de Thumbtack: Una guía para profesionales 🚨Sabemos que no todos los prospectos se convierten en trabajos. Por eso, Thumbtack tiene una política de reembolsos para ayudarle cuando las cosas no salen como esperaba. ¿Cuándo puede solicitar un reembolso? Thumbtack ofrece dos tip…
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I have raised my weekly expenditures to $350, that all I can do.since I upped the amount I would spehow fast does the platform respond to increases in pro spending on leads? This is so slow
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Cuenta BloqueadaRecientemente, hice un nuevo perfil en Thumbtack para ayudar a clientes de habla hispana. Puse la introducción del negocio en español y me bloquearon mi cuenta porque dicen que violé las reglas y políticas de la compañía. No tiene…
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¿Debe Thumtack cambiar su política de que no se pueda poner en español el perfil?Recientemente, me han bloqueado mi cuenta porque puse un perfil de nuestro negocio en español, para poder alcanzar al mercado de habla hispana. No tiene sentido que digan que tiene que ser en inglés, cuando el mercado a alcanzar no …
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Thumbtack’s Refund PolicyThumbtack claims to protect pros with their refund policy, but in reality, they ignore their own rules when it benefits them. Here’s what their policy says vs. what actually happens: 🚨 Thumbtack’s Policy: "A lead that violates…
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What does Thumbtack do for Pros when a customer goes dark and doesn't payLooking to see what Thumbtack does as far as contacting this person, and what I need to be aware of, prior to calling the police and filing a civil suit. I will more than likely be showing the court the chat log and this person…
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Leads Costing MeOften the Leads I receive are not responding even though I am responding quickly to them. Which means I am losing money. If this was happening occassionally fine but the last 4 leads only one responded. Any suggestions?
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A way for local pros to differentiate.Hello Thumbtack community, You know what would be cool? A way for Thumbtack to differentiate between people who offer online services only and people who provide in-person services.Our home organizing services do well on Thumbtack, …
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Why do Users act shocked at my prices? Are they doing the same to you?I understood Thumbtack showed my price per hour to Users. Why is it that when I'm talking to someone and she asks my price per hour I hear "I picked someone who charges $50/hr."? Is this happening to you? Furthermore,…Answered DerHilfer_LLC 44 views 2 comments 0 points Most recent by DerHilfer_LLC Network and Collaborate
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