Is my account ban?

Gabrielornelas07

Since I restarted using thumbtack I didn’t received any leads (everything is set right as it should, any my leads prices are set higher than normal ) and now I noticed I am not even appearing online on the pros list, I try so many times contact thumbtack but not success, can somebody explain me what is happening??

DustiO

@Gabrielornelas07 the account you logged in with is a customer account, not a pro account, so I am unable to look into it. Can you provide the email address that is associated with your Thumbtack pro account?

Gabrielornelas07

@DustiO Gabriel.ornelas070@gmail.com

DustiO

@Gabrielornelas07 it looks like you received an email a while back letting you know what steps you needed to take to get your account back up. I reached out to the team and they are resending the email now so watch for that in your inbox. It will let you know what you need to do. Thank you!

Gabrielornelas07

@DustiO ill check that out, appreciate your help