Thumbtack Community
Discussion List
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non-transparent refund policy + unsupportive support = frustrated customerI would never have registered on the forum if it weren’t for the constant negative experience of communicating with the application’s support service regarding refunds for incorrect leads. I don’t know what you changed in your rules… -
Interior Decorators/Designers - how has lead flow been so far in 2024?To all my fellow Interior Decorators/Designers, how has lead flow been so far this year for you and has instant booking affected your lead flow? Unfortunately, I was one of the many affected by the mandatory instant booking change a…
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[Resource of the week] Service Titan integrationI'm excited to share that we have officially launched a partnership with ServiceTitan. This partnership helps Thumbtack pros across many trades more efficiently manage all their leads and bookings through their connected Servic… -
Account deactivated for no reasonHi community I hope everyone is doing well so I got surprised this afternoon with my husband’s account was deactivated with no reason he does landscaping jobs and has a strong profile 5 stars with more than 158 reviews I am writing …
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Account deactivatedHi community I hope everyone is doing well so I got surprised this afternoon with my husband’s account was deactivated with no reason he does landscaping jobs and has a strong profile 5 stars with more than 158 reviews I am writing …
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Shadow ban for leads?Hi Guys, I hope to find and advice or answer for my question. Input data: I'm Top Pro (Actually Top-5 Pro in my area) 138 reviews with 4.8 rating 100% answer for leads. Average speed of answer for the lead - 2 minutes Budget -…
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Miscategorized LeadsI've been noticing a lot of miscategorized leads for Video Production lately. Most of these are for Videography but they are listed as Video Editing. I saw one yesterday where the job poster even said in the description "…
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Suggestion: Can we get sound to indicate a new lead?Hello! Sometimes I'm not looking at my phone during the work day, so I would like a "ding" or "ping" (some kind of sound) to indicate when a new lead comes through, so I can respond faster. Is that somethin… -
[JOIN US] Pro Led Workshop — Business Bookkeeping Best PracticesJoin Laura W (@AR2i Business Solutions) tomorrow 3/20 at 9:00am PT (10am MT, 11am CT, 12pm ET) for a follow up to her previous pro-led Business Accounting Basics workshop (recording here). This time she'll be diving more deeply… -
Thumbtack RankThumbtack Rank is dramatically lower today than it has ever been. We’ve gotten nothing but 5 stars lately. Can anyone help?
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Instant BookingHello. Im pokk ok ing for someone to help me. The Instant Booking feature is taking double and sometime triple the amount I used to be charged. Most times I don’t make any money because it seems as tho I’m being over charged. And I…
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JOIN US tomorrow (Thursday 2/29 - Leap day!) for CommuniTEA.If you haven't been to a CommuniTEA networking hour, you're missing out! We would love to meet you! Please join us tomorrow from 9:00-10:00am PT (10am MT, 11am CT, 12pm ET) via Zoom. We'll do some intros and then open…
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No opportunity to quote, still charged for the "lead".Why was I charged $39.95 for a lead where the job poster hired the other pro that he contacted before I was even able to make contact with him? I was on a job on 12/7/23. The job poster reached out at 3:45pm. I was not in a positi…
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Thumbtack lost Touch with ContractorsHigh Price leads and horrible refund policies for unrelated leads that fit the service type
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Back Ground Checki became a pro a month ago and receiving leads however not allowed to contact any lead due to a prompt background check is processing. i am a certified licensed teacher in GPISD so no issues with background.
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How?How do I get swag? This is my 3rd season! ⭐️
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Parsons_ConstructionHello!! I’d like to become a featured expert!! I specialize in sliding door repair. Also a handyman that continues satisfy customers. My focus is quality. I never cut corners, even when it's more expensive. Some of my competito…
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New to ThumbtackHi all, I am super excited to jump onto Thumbtack! I started it to educate others in the nutrition industry. I am very new to the platform, so I would appreciate anyone willing to discuss it with me and provide any tips as I start …
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Bad Leads in Completely Different StateI used Thumbtack in the past and never had a problem with this before but just yesterday I turned on my preferences and was charged $83 for two leads both in completely different states! I live in Maryland so there’s no way I am tra…
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[RECORDING] Pro Led Workshop — Business Accounting BasicsMeet Laura W (@AR2i Business Solutions). She says, "I knew from early childhood that math brought me joy, but so did helping people. Throughout life I've always gravitated to education & employment that would allow me …
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Upcoming Events
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Atlanta Pro Mentorship & Networking Sessions
Looking for advice on how to grow your business with Thumbtack? Whether you're new and figuring out how to get started, or you've been with Thumbtack for years and want to get more from the platform, Atlanta Pro Mentorship is built specifically for you. Learn from Top Pros, ask questions about using Thumbtack, and get…
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[JOIN US] CommuniTEA: Live Community networking & mentorship
Join us every other Thursday from 10:00-11:00am MT (9am PT, 11am CT, 12pm ET) for CommuniTEA - 60 minutes of networking with other Thumbtack Pros. Events take place via Google Meet and are meant to be a space for you to connect, share, and encourage your fellow Thumbtack Pros. See you there! (You will join using Google…
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[JOIN US] CommuniTEA: Live Community networking & mentorship
Join us every other Tuesday from 3:00-4:00pm MT (2pm PT, 4pm CT, 5pm ET) for CommuniTEA - 60 minutes of networking with other Thumbtack Pros. Events take place via Google Meet and are meant to be a space for you to connect, share, and encourage your fellow Thumbtack Pros. See you there! (You will join using Google Meet. If…
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[JOIN US] CommuniTEA: Live Community networking & mentorship
Join us every other Thursday from 10:00-11:00am MT (9am PT, 11am CT, 12pm ET) for CommuniTEA - 60 minutes of networking with other Thumbtack Pros. Events take place via Google Meet and are meant to be a space for you to connect, share, and encourage your fellow Thumbtack Pros. See you there! (You will join using Google…
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[JOIN US] CommuniTEA: Live Community networking & mentorship
Join us every other Tuesday from 3:00-4:00pm MT (2pm PT, 4pm CT, 5pm ET) for CommuniTEA - 60 minutes of networking with other Thumbtack Pros. Events take place via Google Meet and are meant to be a space for you to connect, share, and encourage your fellow Thumbtack Pros. See you there! (You will join using Google Meet. If…
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