Something is seriously wrong

KCInvestigations
KCInvestigations Posts: 8
in Community News

I was looking at my business insights just now, and it is using October 21 as “a week ago.“ Look at these stats and tell me there isn’t something seriously wrong. It says 14 leads compared to “a week ago,” yet I’ve received ZERO leads since October (third pic). What is going on?

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Answers

  • DustiO
    DustiO Administrator, Moderator Posts: 1,909

    @KCInvestigations this does look odd, I am diving in to see if I can figure out what is happening! I will let you know what I find. Thanks for posting here!

  • KCInvestigations
    KCInvestigations Posts: 8

    Thank you so much! It doesn't make any sense to me. Zero leads this month so far. I'd love to have an answer, never thought I'd have to beg Thumbtack to take my money!

  • DustiO
    DustiO Administrator, Moderator Posts: 1,909

    @KCInvestigations I haven't forgotten about you! Still trying to dig into this and figure out what is happening.

  • KCInvestigations
    KCInvestigations Posts: 8

    Thank you so much! I just got my first lead for the month of November, so apparently just you digging into it is helping. Please keep digging!

  • DustiO
    DustiO Administrator, Moderator Posts: 1,909

    I'm so glad to hear that! I submitted a bug report, so you may see an email come through about it.

  • KCInvestigations
    KCInvestigations Posts: 8

    I can't tell you how much I appreciate your help. This has been impacting me financially all month and I didn't think anything would help. I've called customer service and begged to speak to someone who could help, and I was just told that everything looked fine and I just wasn't competitive enough. No one could explain why my stats changed so dramatically, though.

    My background check also just went through after almost 1 year exactly. I couldn't get help on that either. Now I at least have a badge (though I still can't see it).

  • DustiO
    DustiO Administrator, Moderator Posts: 1,909

    I can see it! It appears below your reviews :)

    Screenshot 2024-11-19 at 9.54.09 AM.png

  • KCInvestigations
    KCInvestigations Posts: 8

    I just got another lead! Oh my gosh, thank you thank you!

  • Bricago
    Bricago Posts: 6

    so what’s going on here???


    DustiO appears to be the gatekeeper of who gets leads. Unbelievable.

  • DustiO
    DustiO Administrator, Moderator Posts: 1,909
    edited December 9

    @Bricago reminder to check out our Community Code of Conduct and keep comments and posts respectful and constructive. No one is gate keeping leads - I simply helped the above pro with an issue. If there is something that you would like help with, please feel free to drop your question here and we'll see if we can help! Thank you!

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