Can I get a bad review deleted?

Tim_Lyddon

hi,

I recently had my first bad review. It's a very dishonest one. The client said my piano lesson was awful. He initially paid for 30 minutes. Towards the end of the 30 minutes, he thought the lesson was so good, he paid for an additional 30 minutes. I have these payments as proof on my bank statement. If my lesson was awful, then why would he extend it? It's a dishonest review.. Id like it taken down. @DustiO

DustiO

Hi @Tim_Lyddon and thank you for posting. As a former pro I completely understand how much it stings when you get that first negative review, especially when it doesn't feel warranted — so I am sorry about this! We don't remove or edit reviews (unless they violate TT's Content Policy, which this review would not), but I did see that you responded really well to the review on your profile and explained your experience — this will certainly help other potential customers not only see how you are to work with, but also see that you take your customers' feedback seriously.

And, if it makes you feel any better, I just checked and that review doesn't even show up until the 5th page on your profile. Screenshot below is page one — all five star reviews!

KCInvestigations

i’ve had the same problem. I needed to get a review removed because the customer was verbally abusive to me. I gave her exactly what we contracted for, but she became so unhinged that I refunded all of her money because I did not want to work with her. She ended up getting everything for free, and then she leaves me a bad review in retaliation. She even stated in our messages that she was doing it for retaliation. When I contacted thumbtack, I was basically told they could do nothing and just to get over it. Terrible customer service.