refund when no connection was made to be hire

chilogm1

Screenshot_29-3-2025_142640_www.thumbtack.com.jpeg

Screenshot_29-3-2025_142628_www.thumbtack.com.jpeg

i don't even have to explain myself cause we go through that same issues over and over specially in a slow season this is wrong from every angles.

DerHilfer_LLC

Thumbtack messaging has been highly ineffective for us. What I've found that works better is to immediately send a message to the User saying you'll call them. Do not wait for them to read it. You're only doing this to reduce your response time statistically.

Then pick up the phone and call the User. Sell hard on making an appointment immediately.

31 out of 256 Thumbtack Users who selected our business never read the reply. That's 12%. Even ones who "only picked me" and stayed that way (which is now exceptionally rare).

Even calling immediately doesn't guarantee a contact. Some people let me go to VM and that's a sign that very likely, that User has no intention to buy from anyone.

This thread may help you with your Thumbtack efforts:

https://community.thumbtack.com/discussion/1762/what-5-000-buys-you-on-thumbtack-a-detailed-dive-into-the-data

Good luck

chilogm1

This was actually in the opportunity tab pretty much me reaching out just to be told they already got someone and when i request for a refund they told me nope it makes no sense to be charge for something that literally provide no connection. thumbtack needs to look into taking down leads that people already hires pros for instead of having them up as opportunities. it's a little scanmmy if you ask me .

DerHilfer_LLC

There used to be a User's "first reply was 'No Thank You.'" Sorry to see that go.

Also, not yet presented in the above mentioned thread, but my win rate on 'Opportunities' was 1. Not one percent, 1. Statistically insignificant in dozens of attempts.

For what it's worth, I saw a massive upswing in User Inquiries starting in January. A massive upswing in unqualified requests, unfortunately. This lead to a massive upswing in refund request on my part.

Which in spite of my best efforts, a massive upswing in refund denials. Including one where the phone number rang to a message "Can Not Be Completed As Dialed" - denied.
A User who told me she can't afford my prices even though they're supposedly published in the User Portal - Denied.
A User who wanted me to pretend to be his employee, even sent the text message screenshot with his list of insane demands. - Denied.
A User who cancelled on me as I was standing on her front porch. - Denied.
A User who is senile and his children have a Power of Attorney to make decisions for him. - Denied.

That's just a small sample.

Red is User Inquiries, Purple is Refunds Requested, Green is approvals. Prior to January, it was about 50% refunds approved. Now, it's practically none.

You'll notice that March has almost no inquiries, because TT is currently off until I develop a new strategy to combat unqualified inquiries.