Thumbtack Community
Discussion List
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(Closed) Join the Red, White, and Built Right Photo Contest ( Win Thumbtack Swag!)Advance Happy Independence Day, pros 🇺🇸 Summer is one of the busiest seasons for many of you, and it’s also when some of the best work gets done. From outdoor projects to home upgrades, this is the time when your skills really show… -
Thumbtack Has Outgrown the Trades. It's Time to Build for IT Professionals.I've been debating whether to write this, but after investing thousands of dollars into Thumbtack and spending countless hours working with support, I believe this conversation needs to happen. This isn't about one refund… -
DepositsQuestion for residential cleaning pros: Do you charge a deposit before scheduling a walkthrough or in-person consultation? If so, how much do you charge, and has it helped reduce no-shows? I'd love to hear what works for you. T…
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Why Are Remote IT Professionals Paying for Physically Impossible Jobs?I've invested over $4,400 into Thumbtack because I believe in the platform. This isn't a complaint about paying for leads. It's a concern about paying for leads that remote IT professionals cannot realistically comple…
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Remote IT Professionals Need a Way to Exclude Hardware-Only Leads Without Losing Remote WorkI want to raise an issue that affects remote IT professionals using Thumbtack. Right now, there is no way to exclude hardware-only jobs like "Computer won't turn on" without also giving up legitimate remote work. As …
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Improving Quality of LeadsRecently the system changed and more AI was added to the platform. At first I was actually excited, thinking this would mean better screening and higher quality leads for all of us. Instead, I’m seeing the opposite: More minors re…Boris_Shpitalskiy 451 views 8 comments 0 points Most recent by MyCleanCharlotteMaid Business Resources
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Why Does Dust Come Back So Quickly After Cleaning?Have you ever finished cleaning your home, only to notice dust again a day or two later? You're definitely not alone. In Charlotte, dust often comes from more than jjust inside the house. Pollen, HVAC airflows, pets, shoes, ce… -
We Asked Top Pros: What specific actions raised their conversion rate?Let’s be honest… we’ve all had those weeks where leads come in but don’t reply, you respond fast and they still disappear, competition feels heavy, bookings feel light, and nothing seems to align even though you’re trying. It happen…
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Thumbtack Numbers: If Customers Aren't Responding, What Is Thumbtack Selling?I hope Thumbtack leadership is paying attention to the declining use of the Thumbtack platform. Please don't dismiss this as another Pro complaint. Pros complain about lead prices, ghost leads, window-shoppers, refund denials.…
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How to Join the Thumbtack Community1. Sign in to the Thumbtack Community Click Sign In in the upper-right corner. 2. Log in with your existing Thumbtack account Enter your existing Thumbtack email address and password. Click Log in. Important: Use the same email add…
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Customer NotesI can only see the customer's original notes on their request in the app version and not the desktop version. Why?
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Question for our cleaning professionals.Do you offer vacation rental (i.e. Airbnb) cleanings? If so, do you charge customers a different rate compared to a standard cleaning? Higher or lower? If this is a service you offer and you have any insight, drop it in the comments… -
What’s One Simple Action a New Pro Can Take in Their First 30 Days to Win More Jobs?The first 30 days on Thumbtack can mess with your head a little. You’re investing money, quoting jobs, watching leads come in… and sometimes watching them disappear just as fast. You start wondering, is it my profile? My pricing? …
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Issues with multiple business accounts & supportFirst, I would like to say that Thumbtack has been key to my success as a business owner over the last couple of years. I have gotten dozens if not hundreds of leads and clients through this great service. However, the last week h…
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[Resource of the week] Make the most of your profile video series.In this week's video series, learn about the many ways you can improve your profile in order to appear higher in search results and give customers more insight into how you work. This series consists of eight short videos: Sta… -
Remove Direct LeadsI'd like to remove the direct leads function and just receive the general leads that you pay ONLY if the prospect replies. The direct leads are not working out.
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Bug with "Post prices" button - Account is stuck (Case #14305216)Hi everyone, I am a new pro here and I'm facing a serious technical issue that is completely halting my small business. I cannot activate my profile because the "Post prices" button doesn't work on either the app…
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Pet Owners: What's Your Best Trick for Keeping Pet Hair Under Control?If you share your home with a dog or cat, you know pet hair has a way of showing up everywhere—on furniture, floors, baseboards, and even in places you wouldn't expect. Over time, I've found that it's not one big clea…
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Leads vs OpportunitiesI got a direct lead today and saw with "additional insights" that the client picked NINE PROS. I thought one of Thumbtack's promised benefits was limited competition. Did that change? I know it was nine because I was…
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Thumbtack Number TextsAs we're all getting used to Thumbtack Numbers, I notice that when the message is texted, there are two auto replies of STOP and HELP included in the text. So if a lead hits STOP, does that count as a "Response" to Th…
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