Thumbtack Community
Discussion List
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Why should I have to pay for ghost customers?It is very frustrating when I get a direct lead and I am immediately charged anywhere from $50 to $80, and the customer does not even read my response - or my follow up. We don't get our money back when they do that either. The… -
Lead Prices Are Eating My Photography Business AliveI got an email from Thumbtack today saying: “Pros belong where decisions are made.” It talked about expanding the Pro Advisory Ecosystem so the people making decisions at Thumbtack can hear directly from the pros doing the work. So,…
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“Get Quotes From Top 3 Pros” Button - Damaging Conversion and Lead Quality“Get Quotes From Top 3 Pros” Button — Damaging Conversion and Lead Quality I’ve been using Thumbtack for years and have invested a significant amount of money into building our presence on the platform - hundreds of reviews, a stron…
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Harder to Communicate with ClientsI was Thumbtacks first personal training pro back in 2008-2009. Ever since Thumbtack changed the phone number system, I have been receiving less leads, and it is harder to communicate with clients. I know this has been negative beca…
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Location rangehow can I expand my location greater than 150 miles?
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Exterior Trim Exclusion OptionI do a lot of interior trim and molding work but am currently forced to pay for leads that are for exterior trim work. Which most often is not really trim work, but siding or soffit repair. I feel there should be an option to exclud…
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Hi, I'm Arturo — Creator of Clean Cleaners NYCWe're a cleaning company serving all five NYC boroughs, fully insured and BBB-accredited. Honestly? Somewhere along the way I discovered this whole beautiful world of cleaning, full of hardworking and wonderful people!! So he… -
Feeling can not afford thumbtack?our unit lead price increased 1.5x since beginning of the year. Our expense doubled. But lead quality actually suffer. Is that because we too rely on thumbtack ? we have being no.1 in our category in last 5 years. We only slight re…
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If You’re Short on Time Before Guests Arrive, Which Room Do You Clean First?Holiday prep can get overwhelming fast, especially when you’re trying to clean the whole house before guests arrive. One approach I like is focusing first on the areas guests actually notice and use the most: Entryway Kitchen Guest … -
Thumbtack Revenue StrategySome clients tell me recently when they selected my profile thumbtack now makes it suggested to select another 2 or so pros by a click of a button like extra sauce on a doordash order - not cool - used to get only one selected often
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Charged for leads who stop respondingI would like Thumbtack to improve its lead charging policy. I have paid for several leads where the customer sends only one message, such as “Hi,” and then stops responding. They don’t provide an address, schedule an estimate, or co…
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More Details on Training Prospect PleaseI've been using Thumbtack for at least 10 years. Recently, I've notice that some profiles do not have much information (i.e. no gender, age, conditions, etc.). I really feel that this info is necessary so the right trainer…
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Frustrated With an Unresolved Duplicate Lead ChargeI would like to share a situation that has been very frustrating for me with Thumbtack. Thumbtack has been one of my main sources of work since I started building my cleaning business, and I’m very grateful for the clients I’ve bee…engelmanncleaner 65 views 3 comments 0 points Most recent by MyCleanCharlotteMaid Feedback in Action
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Get rid of the miss leading thingsdear thumbtack stop miss leading the customers when they are choosing a pro. You get paid no matter what stop encouraging them to reach out to multiple pros for a $100 service. We do not offer free estimates as stated in our profile… -
Limit the number of Pros customers can contact per jobI would like to suggest limiting how many Pros a customer can contact for the same job. Right now, customers can sometimes reach out to 7–8 Pros at once. When that happens, the chance of actually getting the job becomes very small f…
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Longtime MemberHi everyone, we've been using Thumbtack since 2016 and it has consistently generated us high-intent customers year over year. Excited for this community feature!
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Paid Leads: Customers Schedule Appointments and Then DisappearI’d like to share an issue I’ve experienced several times with paid leads. A customer contacts me, we exchange messages, and agree on a specific date and time for me to come out. I reserve that time for the customer. In some cases, …
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Accounting/PreloadingEveryday my accounting team yells at me for the number of small line items they have to enter from my credit card to Thumbtack. Everyday I explain to them the only way around it is preloading large amounts of money to Thumbtack, b…Jonathan_Stickland 24 views 3 comments 2 points Most recent by EricGilletteDOTcom Feedback in Action
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Atlanta Pro Mentorship & Networking Sessions
Looking for advice on how to grow your business with Thumbtack? Whether you're new and figuring out how to get started, or you've been with Thumbtack for years and want to get more from the platform, Atlanta Pro Mentorship is built specifically for you. Learn from Top Pros, ask questions about using Thumbtack, and get…
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[JOIN US] CommuniTEA: Live Community networking & mentorship
Join us every other Thursday from 10:00-11:00am MT (9am PT, 11am CT, 12pm ET) for CommuniTEA - 60 minutes of networking with other Thumbtack Pros. Events take place via Google Meet and are meant to be a space for you to connect, share, and encourage your fellow Thumbtack Pros. See you there! (You will join using Google…
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[JOIN US] CommuniTEA: Live Community networking & mentorship
Join us every other Tuesday from 3:00-4:00pm MT (2pm PT, 4pm CT, 5pm ET) for CommuniTEA - 60 minutes of networking with other Thumbtack Pros. Events take place via Google Meet and are meant to be a space for you to connect, share, and encourage your fellow Thumbtack Pros. See you there! (You will join using Google Meet. If…
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[JOIN US] CommuniTEA: Live Community networking & mentorship
Join us every other Thursday from 10:00-11:00am MT (9am PT, 11am CT, 12pm ET) for CommuniTEA - 60 minutes of networking with other Thumbtack Pros. Events take place via Google Meet and are meant to be a space for you to connect, share, and encourage your fellow Thumbtack Pros. See you there! (You will join using Google…
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[JOIN US] CommuniTEA: Live Community networking & mentorship
Join us every other Tuesday from 3:00-4:00pm MT (2pm PT, 4pm CT, 5pm ET) for CommuniTEA - 60 minutes of networking with other Thumbtack Pros. Events take place via Google Meet and are meant to be a space for you to connect, share, and encourage your fellow Thumbtack Pros. See you there! (You will join using Google Meet. If…
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