Thumbtack Community
Discussion List
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Not only unlicensed but not even a registered companyhow can thumbtack stand by and allow unlicensed pros to advertise for service that requires a contractor license? Now I’m seeing pros advertise and not even have a valid business registration with the state. Which means more than li… -
Why am I suddenly getting multiple "Handyman" leads?I am not a handyman and suddenly 5/23/25 I am getting tons of leads? This is really annoying how do I stop this???? Jeff ARndt -
Here we go again -- coaches-- does Thumbtack even want us on their platform?After almost 2 years of hiding my profile on the Thumbtack platform because their "name your own lead price" policy insisted that I pay a minimum of $165 per lead even when most "leads" never responded to my repl…
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Background Check Server ErrorEvery time I've attempted a background check over the past few months, on both Safari and Chrome desktop browsers, both SSN and photo of an ID, I've gotten a "ServorError" badge and can't move forward. Help would be apprec…
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Why do we still have to pay for a lead if the customer isn’t responding backwhy should we have to pay for a lead if the customer isn’t responding back and once you finally talk to them they went another company isn’t that concerned double charging for one lead?Answered ✓ Hvachoms__1 147 views 4 comments 1 point Most recent by CustomHomeCreations Thumbtack Resources
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May 2025 Pro Highlight — Meet Thomas.Meet Thomas, a Top Pro roofing contractor, a pro mentor, and a Pro Advisor from our Thumbtack Pro Advisory Board. Thomas has decades of experience in his industry and is a 3 year Top Pro. We asked him about his Thumbtack experience … -
Suspicious Leads — Same Job Requests for $85?Hi everyone, In the past 1–2 days, I’ve been receiving multiple leads for “Furniture Assembly” with the exact same setup: two desks or tables, always listed at $85. Same format. Same price. Same type of job. It’s starting to feel su…
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Mobile Notary Lead ChargesHi everyone, I’m new to both the notary business and Thumbtack, and I wanted to start a discussion to share some of what I’ve experienced so far using this platform to find clients and opportunities. In my opinion, Thumbtack’s lead …
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Change locationHow can I change the locations where I offer service
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Is it possibleIs it possible to request clients that are welling to pay more
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Can we review a bad client?Hello, I have been ghosted by two clients this year - a first (and 2nd!) time in my over 30 years of freelancing. They were both on thumbtack. Can I review them to help others on this site from hiring them also? I realize things may…
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Getting responsesAny suggestions for how to get some customers to reply, when you contact them within seconds
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Lead location preferences is bugged but they won't refund youThis is a warning to all pros out there, If you ever get a lead outside of the location preferences you have set you will not get anything refunded. I was asked to provide proof of setting up my distance as 25 instead of 50 miles b…
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Welcome to our new Community members — May 2025If you're tagged in this post, you joined the Community in April - and we're so glad you're here. Drop a comment and introduce yourself - post a pic, a link to your Thumbtack profile, tell us about your business - or whatever you wa…
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New to this appHi chat, my name is Troy Robinson, I’m a bartender with about 5 years experience who’s trying to get his mobile bartending business going and new to this app. and tips or suggestions?
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Views up, leads down. Why?A couple of weeks ago, I updated my profile, number of hires, and gathered several new reviews. My number of views doubled, but I've only gotten one (unresponsive) lead - which is even lower than usual. Any ideas? Also, the info on …
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Thumbtack calendarIs there anyway to put on the calendar my booking so that way if I am busy that day I don't get direct lead and get charged for it
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Sudden Drop in Ranking & Exposure on ThumbtackHey everyone, I’ve been a Top Pro for 3 years and was ranked #1 for the last 7 months with 301 reviews and a 4.9-star rating. I also respond to leads in less than a minute to keep my profile competitive. But suddenly, my ranking d…
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Tips to convert more LeadsThumbtack has partnered with ChatGPT, so please optimize your Thumbtack Pro profile by filling in as much information as possible, such as your website, business hours, what you offer, and social media accounts. Use automation to ac…
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Disappointed in your site.I repair household appliances. I worked from your site for a while, I can't say it was great, but the work was regular. Then I left and closed the account. In early December, I reopened the account and was shocked that out of the $2…
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Independent Music Teachers: Where Do YOU Get YOUR leads?I have been using Thumbtack since 2018. I currently have 26 active music lessons students from the following sources: • Thumbtack (5) • Lessons.com (7) • A Nonprofit After School Program (6) • A Friend (1) • A Music “Academy” (5) •… -
Navigating the Pro CommunityHello everyone, and welcome to the Thumbtack Pro Community! We want to make sure you’re comfortable with the layout and know where to go for the right topics and conversations. Here are some step by step instructions on how to navig… -
Intro & one of my tips for success.My name is Michael, and I am the owner/operator of Wolfpack Roofing & Exteriors. I am also a Pro Advisor on Thumbtack's Pro Advisory Board and a 6 year Top Pro. As a business with no employees and where all of the work is compl… -
May 2025 Pro Highlight — Meet Dan.Meet @junkminers11 a Top Pro junk remover, a pro mentor, and a Pro Advisor from our Thumbtack Pro Advisory Board. Dan has over 8 years of experience on Thumbtack, and is a leader in his industry. We asked him about his Thumbtack ex…
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Leadscan someone explain how leads work?
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Quotes Sent Aren't Being ReadHi There, Somewhat of a newbie, but I have sent out multiple Quotes (maybe 20) and not one has even been opened or read. What is happening? It's odd I wouldn't hear back from people so in researching further I'm seeing there is …
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Your feedback in action: New phone number verification is here.Thanks to feedback and insights from pros like you, we're excited to share that new phone number verification is here! Our new customer verification solution uses an identity-matching process to ensure all phone numbers customers pr…
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Customer serviceI do not agree with the charges for leads that do not include a phone number. I have sent multiple messages to customer service requesting the cancellation of lead delivery, as I am unfamiliar with how to use the app. I spoke to mor…
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Physical Therapy is NOT alternative medicine, and should be something you can post your license forHey everyone. This is a suggestions for improving the platform. I'm a pro here. Physical therapy isn't alternative medicine. It is a licensed medically recognized profession. I should be able to post my license and license number, a…
Resources
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