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Discussion List
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DIY Cleaning vs. Professional Cleaning — Where Do You Draw the Line?Keeping a home clean doesn’t have to be all DIY or all professional help. In many homes, the best routine is a combination of both. Daily habits like wiping counters, vacuuming, picking up clutter, cleaning bathrooms, and mopping c… -
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WorkshopI’d like to sign up for the workshop!
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The New Dedicated Number Feature Is Hurting Communication—Please Restore the Previous SystemI am writing to express my serious dissatisfaction with Thumbtack’s new dedicated phone-number system. This change has made communication more complicated, less direct, and less efficient for professionals who depend on Thumbtack to…
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Preset JobsI wish Thumbatck would concentrate on generating leads only like when they first started. Becoming a company that want to do everything for us Pros. I use to get hundreds of leads and now just a trickle. And I offer 6 services so it…
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Which lead system works better for your business?Over the past year, we had a much better experience using a pilot booking inquiries system—where we paid per lead after quote discussions and confirmed bookings—compared to the direct leads model. Before switching, we spent a signif…Poll Ilya_Sotnikov1 645 views 13 comments 0 points Most recent by MyCleanCharlotteMaid Business Resilience
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Transparency for Clients about lead costsI am so frustrated. I am losing money to Thumbtack because customers won't follow through after I offer my time and services to set up the work connection. They stop communicating. I wonder if they are encouraged to reach ou…
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How do you respond when a customer asks, “How much is this going to cost?”Hey Pro Community! I’d love to hear directly from you about what works best in real customer conversations. When a customer leads with, “How much is this going to cost?”, how do you usually respond? Do you give a price right away, a… -
Uptick in "discounted lead" emailsAnyone else seeing an uptick in Thumbtack offering 15% off leads for someone to respond to leads? I'm getting them more frequently than ever before. Here's my confusion with this — if we now have to pay 10% more for leads…
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Accounting/PreloadingEveryday my accounting team yells at me for the number of small line items they have to enter from my credit card to Thumbtack. Everyday I explain to them the only way around it is preloading large amounts of money to Thumbtack, b… -
Thumbtack Number TextsAs we're all getting used to Thumbtack Numbers, I notice that when the message is texted, there are two auto replies of STOP and HELP included in the text. So if a lead hits STOP, does that count as a "Response" to Th…
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Question about TT numbersThis discussion was created from comments split from: Thumbtack Numbers: If Customers Aren't Responding, What Is Thumbtack Selling?. -
Thumbtack Should Let Customers Choose: "Ready to Hire" or "Just Shopping Around"One simple change could improve the experience for both customers and Pros across every service category. Before submitting a request, customers should be asked one simple question: Are you ready to hire a professional, or are you…
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Are Instant-Response Leads Giving Large IT Companies an Unfair Advantage?One issue I don't see discussed enough is how virus removal, malware removal, and other urgent remote IT leads are effectively won by whoever contacts the customer first. In my experience, many of these jobs are decided within…
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Handyman / Computer Specialist - Available TodayLicensed, insured, and have 15 years experience in the northwest and have grown to take available work close to physical labor of necessity on a trial basis of minimum wage to work as a team or closer to $110 an hour as a private co…
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Remove Direct LeadsI'd like to remove the direct leads function and just receive the general leads that you pay ONLY if the prospect replies. The direct leads are not working out.
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We asked customers how hiring a pro felt in January…here’s what they told usBack in January, we checked in with customers after they reached out to a pro and asked how the whole experience felt. What made things easy. What caused friction. And what made them confident enough to move forward or not. Some of … -
What’s on Your Back-to-School Home Reset Checklist?Back-to-school season isn't just about backpacks and school supplies—it’s also a great time to reset your home. A little preparation now can help busy mornings run more smoothly throughout the school year. Some areas I like to …
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Pro Suggestions for living with instant bookOk I agree with most negative reviews of Instant Book However sometimes if you can't beat em... join em Who here is having success with instant book and how do you handle the over inflated price tag? I'm curious if ANYO…
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