Thumbtack Community

Discussion List

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  Customers Can’t See Our Rates Before Contacting Us — This Is Costing Pros Money

  I’d like to share some important feedback about the way pricing is currently displayed to customers. Previously, customers could see a Pro’s hourly rate before contacting them. This was extremely helpful because customers could imme…

  ArthurHandyman 572 views 23 comments 6 points Most recent by ArvinC November 2Thumbtack Resources
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  Concerns About Incorrect Lead Matches

  This discussion was created from comments split from: Recap: Pro Summit 2026.

  System 29 views 3 comments 0 points Most recent by ArvinC November 2Thumbtack Resources
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  Why do I receive direct leads where customer's budget is less than half my published rates?

  I keep getting direct leads where the customer's budget is half or less than half my published rates. I feel this is an issue that can be easily filtered on the back end but is left unaddressed because it's profitable for …

  Triple8Dj 148 views 4 comments 0 points Most recent by MyCleanCharlotteMaid October 30Thumbtack Resources
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  Why Was Partial-Day Availability Removed for Pros?

  I’ve reached out to Thumbtack Support about this before but unfortunately never received a clear answer, so I’m hoping someone can provide one. Previously, Thumbtack Pros were able to block off specific hours on a particular day. Fo…

  Answered ali7 27 views 1 comment 0 points Most recent by ArvinC October 29Feedback in Action
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  Uptick in "discounted lead" emails

  Anyone else seeing an uptick in Thumbtack offering 15% off leads for someone to respond to leads? I'm getting them more frequently than ever before. Here's my confusion with this — if we now have to pay 10% more for leads…

  SarzozaPhoto 106 views 8 comments 0 points Most recent by MyCleanCharlotteMaid October 29Trending topics
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  Pro Summit favorite is back: Pro Panel Q&A

  The much-loved Pro Panel is back for this year’s Pro Summit. Not sure what to expect? Watch last year’s Pro Panel and then comment below with the questions you’d want to ask during the Q&A.

  Announcement ArvinC 37 views 0 comments 0 points Started by ArvinC October 26 Trending topics
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  Meet our first ATL Top Pro Ask Me Anything (AMA) guest Donald

  Atlanta Pros, this one's for you. Donald, owner of Argo Home Services, has spent more than a decade building a home services business and growing it into a 19-person team. Bring your questions about growing a team, managing pro…

  Announcement ArvinC 67 views 0 comments 0 points Started by ArvinC October 26 Atlanta Pro Community
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  Platinum Status Issue Unresolved for Two Months

  Hello @DustiO , I am the owner of Gela Home Repair, and I need assistance with an issue that has remained unresolved for approximately two months. My Thumbtack Pro Rewards page confirms that my current status is Platinum, but anothe…

  GelaHomeRepair 58 views 4 comments 1 point Most recent by DustiO October 23Thumbtack Pro Rewards
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  Direct Leads

  I started using Thumbtack about 17 years ago and it was a very good stable platform to use to get hired for jobs. Each job then cost 3 to 11 dollars at most. I didnt have to deal with all the Direct leads and setting up a budget per…

  SBFHAWK 40 views 1 comment 1 point Most recent by ArvinC October 23Trending topics
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  Bug reporting

  My friends at Thumbtack, I believe with the latest update, leads we receive that we move to archived (we usually move them once we feel they are dead and not worthy of being contacted again) sometimes get messages from potential cu…

  Jonathan_Stickland 79 views 2 comments 0 points Most recent by MyCleanCharlotteMaid October 22Feedback in Action
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  Blocking just a time period (not the entire day) on the calendar

  Hi everyone, this used to be easy to do, but I don't see how to block a set of time (such as 10:00-4:00) on my calendar to avoid paying for unwanted leads. I've tried this on both my desktop and my phone. Can anyone advise…

  Answered ladyvincenza 1K views 44 comments 1 point Most recent by MyCleanCharlotteMaid October 21Thumbtack Resources
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  How Can Pros Obtain a Report of Denied Refunds Caused by Scheduling Conflicts?

  I've been raising Thumbtack's ongoing calendar issue for months, and I'm now accumulating paid leads I cannot accept because of scheduling conflicts. Thumbtack previously offered Google Calendar integration and hourly…

  Answered ✓ Craig_Root_Imaging1 42 views 1 comment 0 points Most recent by ArvinC October 21Thumbtack Resources
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  How can a cleaning service get more leads on this platform?

  Hello, community members, my name is Edith and I have property cleaning service. live in Spring Texas but can also working around Spring, The Woodlands and Tomball Texas. Question is, how can a cleaning service company get more refe…

  Answered Property101 55 views 2 comments 0 points Most recent by MyCleanCharlotteMaid October 20Trending topics
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  Weekly, Biweekly, or Monthly Cleaning: Which Routine Works Best for Your Home?

  A Cleaning Rhythm That Works for Your Home: Less Catching Up, More Time Back! Every home is different, and so is the cleaning routine that works best for it. For busy Charlotte families and professionals, keeping a home clean isn�…

  MyCleanCharlotteMaid 18 views 0 comments 1 point Started by MyCleanCharlotteMaid October 20 Community News
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  Atlanta Pro mentorship and networking with 3 Top Pros (This coming Monday)

  Atlanta pros, join us this Monday, October 19, from 5–6 pm ET for a live mentorship and networking hour on Thumbtack. Three Top Pros, Laura Walsh (@AR2i), Nick Bennett (@Nick_Bennett) and Cody Risner (@CodyRisner), will share how th…

  Announcement ArvinC 77 views 1 comment 1 point Most recent by ArvinC October 16Atlanta Pro Community
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  Can a Moderator Help Me Understand If This Review Qualifies for Another Review?

  Hello everyone, I’m hoping a moderator or someone from the Thumbtack team can point me in the right direction. I recently disputed a review because I genuinely believe it contains factual statements that are directly contradicted …

  Answered Empire 107 views 2 comments 0 points Most recent by MyCleanCharlotteMaid October 15Business Resources
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  Are Opportunity Leads prominently seen by the customer?

  I have sent out about 25 responses to Opportunity Leads and precisely ONE has even seen the message (shown by check mark). No response. Is it not easily seen by the customer that there has been a new message from an outside lead? Wh…

  Answered AbigailA 124 views 3 comments 0 points Most recent by MyCleanCharlotteMaid October 14Business Resources
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  Adding a Bedroom Downstairs in Edmonds: Egress, Ceiling Height, and the "Non-Conforming" Bedroom

  This week I sat down with the listing for a 1962 split-level in the Edmonds Bowl. Daylight lower level, rec room with a wood-burning fireplace, a three-quarter bath, a slider to the patio, and a fourth bedroom. The listing called th…

  PacificProGroup 32 views 1 comment 0 points Most recent by ArvinC October 14Business Resources
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  “Get Quotes From Top 3 Pros” Button - Damaging Conversion and Lead Quality

  “Get Quotes From Top 3 Pros” Button — Damaging Conversion and Lead Quality I’ve been using Thumbtack for years and have invested a significant amount of money into building our presence on the platform - hundreds of reviews, a stron…

  korss0707 284 views 11 comments 2 points Most recent by ArvinC October 13Thumbtack Resources
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  Let Customers Choose between an Individual Professional and a Service Company

  I think Thumbtack could improve matching by distinguishing between independent professionals and service companies. This could be applicable across many different industries. Take house cleaning as one example. There can be very dif…

  korss0707 88 views 4 comments 0 points Most recent by ArvinC October 13Thumbtack Resources