Thumbtack Community
Discussion List
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Deactivating My ThumbtackThumbtack promotes it's platform to be a safe, convenient, and transparent place that connects home owners with home service providers. As I am sure this is their most honest intent ; the effort to sufficiently accommodate Thumbtack… -
Customer supportHey I'm attempting to speak with support I've been on hold for 57min. Is there a better line to call anyone know?
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Anyone Hidden From Searches?I'm only visible when "My Venue, Home, Etc" is checked on. I beleive this is a Bug on Thumbtacks end.
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How Does One Go About Changing Rate/Hr?I can't seem to find the rate edit button in my profile... Please help! Thanks in advance!
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I'm hidden! Portrait Photography (Justin Borja)I have an issue being unable to be seen on the Thumbtack portrait section. It seems like my entire page has been hidden and I can only see myself when it's filtered to "My home, venue, etc." I can share screen shots, on th…
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Not showing up in search resultshello, I am not sure where to post this but I need help. I have my profile set up properly, I am a top pro with platinum awards and am usually getting 150-175 views per week. That dropped significantly to 1 the last week. I tried …
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Not getting any leadsHello when I started thumbtack I was getting leads and I was staying busy now I’m not getting not one leads it all started when I made my payment of $200 dose anybody know ?
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Customer supportas many other users I received a fake lead. Paid $45.00 plus. Customer never responded, I tried calling them and the number is disconnected. I requested a refund and it got declined. I have tried contacting via text the customer ser…
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Failure to connect with clientsHey, My company provides many services but Furniture moving is our bread winner. There are lots of furniture moving leads that come through but only 30% of them answer phone calls or convert to a paying gig! How can I make the most …
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First Photos People SeeThe way Thumbtack has set-up how photos are ordered on my profile is hurting my business. They have it set-up so the first photos that are put on your site by those who give you the first reviews will be the photo other people wil…
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Refund policy questionWhat is the refund policy for a lead that never reads/responds to anything? I have a lead that only contacted me. I've messaged him twice and texted him and he hasn't read or responded to anything. What can I do about that?
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Thumbtack Help!?Is anyone else having the same incredibly frustrating issue of not being able to get a hold of AN ACTUAL PERSON that UNDERSTANDS you, like how Thumbtack USED TO BE? I cant even believe I am finding myself HERE venting about this. W…
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Rate ClientsWhy doesn't Thumbtack allow customers to be rated? I've received an unwarranted review and now I live in fear of my clients. Uber figured this out years ago but if you don't allow both sides to rate each other, you create a lopsided…AngelicaVasquez 146 views 14 comments 9 points Most recent by SoCalComputerSvcs_1 Thumbtack Resources -
Instant bookingsI’ve had several people instant book me recently. The customers canceled but I don’t get refunded. I even submitted a refund request and got the automated response that it didn’t qualify for a refund. One of the ladies wanted an…DanielGoodpaster 24 views 2 comments 3 points Most recent by SoCalComputerSvcs_1 Thumbtack Resources
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Direct leads are costing me. Not getting any texts for leads.I am a quick responder on thumbtack. Have used them for 15 years. I am getting 0 leads only ones called direct leads ( charged big bucks). For outside work in Akron to far for me. Lost over $100.00 we no longer receive any texts but…
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Piano Lessons available in San Diego!Hello, my name is Charlie, I am a local San Diego Classical Pianist and Musician accepting new students for 2023! You can reach me at (619)991-0701 to sign up for music lessons in San Diego today!PianoTeacherCharlie 18 views 2 comments 2 points Most recent by Mage Link your Thumbtack account with partner platforms
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All leads that come to me are children age 6-9. How can I find adults?I teach piano. All leads that come to me are children age 6-9. Why is this? How can I find adults? I can't seem to contact the company. I used to get adult students from Thumbtack and since much of my teaching is on Zoom, I'd like t…
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JOIN US tomorrow (Thursday 1/5) for CommuniTEA.If you're tagged in this post, you've been active in the Community since our last CommuniTEA networking hour and we would love to meet you! Please join us tomorrow from 9:00-10:00am PT (10am MT, 11am CT, 12pm ET) via Zoom. We'll do … -
Tax returnsHello all, I am wondering as to why I am getting notifications about people needing tax returns. The reason I ask is because the IRS e-file option is closed. Are these really legit clients? I turned my services off because I know I …
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A new Thumbtack Pro Rewards period is here.We can’t believe how quickly this last Thumbtack Pro Rewards period flew by - but we sure enjoyed it! We met you in Thumbtack success workshops and digital marketing courses, you shared your Thumbtack swag, met the Premier Support T…
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[ANNOUNCEMENT] Support teams out today.Our support teams are out today, but will resume for chat and sms tomorrow morning at 6am MST. In the meantime, if you have urgent questions, you can drop them here and I will help as much as I can!
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December contest: Year in ReviewTo enter this month's contest, drop a comment below with your proudest accomplishments of 2022, and let us know what you'd like to see happen in the Community in 2023. As 2022 draws to a close, I can’t help but feel a bit emotional …
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I have a pending payment for over 5 days.I want to get paid for the work I did. The customer paid you guys. Why havent I been paid? Please give me my money today and have someone contact me Nicole Larrimore America Girl Cleaning
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Did you know you can get paid right in the Thumbtack app?Everyone loves getting paid. Did you know you can request and receive payments from customers in just a few easy steps — without ever leaving Thumbtack? All you have to do is set up Direct Deposit. We know that Thumbtack customers f…
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Do you think thumbtack should refund a direct lead you pay for and that lead doesn’t respond?When dealing with leads we have exact matches which we get charged for by thumbtack and alot of times those leads don’t answer any calls or direct texts /messages from us as pros. we reach out to the customer who we just paid for t…Poll aroundtheclockAlex1 47 views 6 comments 0 points Most recent by SoCalComputerSvcs_1 Network and Collaborate
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$138 for a lead on a job that cost $450.?I have not been able to contact anyone at thumbtack to straighten this out, I have previously reported other leads that were over priced and I don’t see anything being done about it. Can anyone give insight as to why my leads have j…
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