Thumbtack Community
Discussion List
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Getting responsesAny suggestions for how to get some customers to reply, when you contact them within seconds -
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Lead location preferences is bugged but they won't refund youThis is a warning to all pros out there, If you ever get a lead outside of the location preferences you have set you will not get anything refunded. I was asked to provide proof of setting up my distance as 25 instead of 50 miles b…
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Welcome to our new Community members — May 2025If you're tagged in this post, you joined the Community in April - and we're so glad you're here. Drop a comment and introduce yourself - post a pic, a link to your Thumbtack profile, tell us about your business - or whatever you wa… -
New to this appHi chat, my name is Troy Robinson, I’m a bartender with about 5 years experience who’s trying to get his mobile bartending business going and new to this app. and tips or suggestions?
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Views up, leads down. Why?A couple of weeks ago, I updated my profile, number of hires, and gathered several new reviews. My number of views doubled, but I've only gotten one (unresponsive) lead - which is even lower than usual. Any ideas? Also, the info on …
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Thumbtack calendarIs there anyway to put on the calendar my booking so that way if I am busy that day I don't get direct lead and get charged for it
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Sudden Drop in Ranking & Exposure on ThumbtackHey everyone, I’ve been a Top Pro for 3 years and was ranked #1 for the last 7 months with 301 reviews and a 4.9-star rating. I also respond to leads in less than a minute to keep my profile competitive. But suddenly, my ranking d…
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Tips to convert more LeadsThumbtack has partnered with ChatGPT, so please optimize your Thumbtack Pro profile by filling in as much information as possible, such as your website, business hours, what you offer, and social media accounts. Use automation to ac…
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Disappointed in your site.I repair household appliances. I worked from your site for a while, I can't say it was great, but the work was regular. Then I left and closed the account. In early December, I reopened the account and was shocked that out of the $2…
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Independent Music Teachers: Where Do YOU Get YOUR leads?I have been using Thumbtack since 2018. I currently have 26 active music lessons students from the following sources: • Thumbtack (5) • Lessons.com (7) • A Nonprofit After School Program (6) • A Friend (1) • A Music “Academy” (5) •… -
Navigating the Pro CommunityHello everyone, and welcome to the Thumbtack Pro Community! We want to make sure you’re comfortable with the layout and know where to go for the right topics and conversations. Here are some step by step instructions on how to navig… -
Intro & one of my tips for success.My name is Michael, and I am the owner/operator of Wolfpack Roofing & Exteriors. I am also a Pro Advisor on Thumbtack's Pro Advisory Board and a 6 year Top Pro. As a business with no employees and where all of the work is compl… -
May 2025 Pro Highlight — Meet Dan.Meet @junkminers11 a Top Pro junk remover, a pro mentor, and a Pro Advisor from our Thumbtack Pro Advisory Board. Dan has over 8 years of experience on Thumbtack, and is a leader in his industry. We asked him about his Thumbtack ex…
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Leadscan someone explain how leads work?
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Quotes Sent Aren't Being ReadHi There, Somewhat of a newbie, but I have sent out multiple Quotes (maybe 20) and not one has even been opened or read. What is happening? It's odd I wouldn't hear back from people so in researching further I'm seeing there is …
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Your feedback in action: New phone number verification is here.Thanks to feedback and insights from pros like you, we're excited to share that new phone number verification is here! Our new customer verification solution uses an identity-matching process to ensure all phone numbers customers pr…
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Customer serviceI do not agree with the charges for leads that do not include a phone number. I have sent multiple messages to customer service requesting the cancellation of lead delivery, as I am unfamiliar with how to use the app. I spoke to mor…
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Physical Therapy is NOT alternative medicine, and should be something you can post your license forHey everyone. This is a suggestions for improving the platform. I'm a pro here. Physical therapy isn't alternative medicine. It is a licensed medically recognized profession. I should be able to post my license and license number, a…
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SwagI've been a Pro for over a year, but I never received any swag gifts. Super bummed 😞
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April 2025 Pro Highlight — Meet Bret.Meet @Bretdouglas a Top Pro landscaper, a pro mentor, and a Pro Advisor from our Thumbtack Pro Advisory Board. Bret also uses Thumbtack to help give back to his community during times of crisis — finding folks who need help with fal…
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Building & ExpandingHappy New Year Everyone!!!! Hope this new year brings more business networking and wealth to every business from all industries few tips I am looking to do to make my business expand this year hoping theses tools can help other bu… -
Max lead pricesI have my max lead prices slider all the way to the right and it keeps telling me I could be more competitive with what I'm paying for leads. I'm unable to pay anymore than I currently am.
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Is any data about Eastern Shore Maryland ?I am trying ask how is Chesapeake Bay and Delmarva peninsula doing in regards of new customer services.is is growing up ? And event happening near by
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I'm a beginner and I don't understand the program.Why does the program withdraw money that I didn't accept orders, I haven't corresponded with the client yet, but the program withdraws money from me non-stop I was withdrew $800 moreAnswered Adham 28 views 1 comment 0 points Most recent by DustiO Link your Thumbtack account with partner platforms
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Refund failures and disappearing posts?For the 2nd time now, a critical post of mine has mysteriously disappeared from this forum. I don't get it? What's going on? :/ Luckily, as before, I saved the original….. I was charged $77 for a lead whose budget was CLEARLY under …
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"High Value Job" is $250?I'm being genuine and honest as I continue to learn to navigate Thumbtack after a year. Today I paid $107 for a direct lead for a "High-Value Job" according to Thumbtack. But the max budget was for the job was only $250. H…
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Be a featured expert.At Thumbtack we are always looking for ways to amplify our pro voices and pro stories. If you are a Top Pro (a pro with Platinum rewards status), you are eligible to become a featured expert. We feature our pros in many ways, like: …
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Error submitting responses to reviewsI am getting this message when responding to reviews. Is there any way I could get a hold of a human that can help me fix this?
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Direct Leads: Choose Your Own Adventure!Hello Thumbtack Pros! My name is Christopher Pinon, and I'm the founder of All Around Music, specializing exclusively in online music lessons. I've been using Thumbtack since 2015 and am interested in helping Thumbtack by providing …
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