Thumbtack Front Desk Not Working/ Thumbtack Refuses to Provide Refunds

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JulietH
JulietH Posts: 18
in Community News

I have been a Thumbtack pro for over 10 years, paying Thumbtack well over $10,000 a year for leads. I've recently been using Thumbtack Front Desk, which has now- three times- failed to automatically respond to leads in under two minutes. Just today, Front Desk did not respond to a lead, so I had to manually respond in 1 hour and 28 minutes, which has drastically affected my response time, ranking, and likelihood of landing the job. Thumbtack has refused to refund these lead prices of nearly $90 each. As a result, I pay $60 a month to Thumbtack Front Desk addition to $270 in leads I didn't land because Thumbtack refuses to treat is professionals fairly and do its job. This is unacceptable.

Comments

  • DustiO
    DustiO Administrator, Moderator Posts: 2,150

    @JulietH I unfortunately do not have insight into Front Desk — have you reached out to Support about this already?

  • DustiO
    DustiO Administrator, Moderator Posts: 2,150

    Never mind — I can see that you have already reached out. I am following on my end as well. Thanks for flagging!

  • JulietH
    JulietH Posts: 18

    Neither Front Desk nor Thumbtack as a whole has followed up regarding Front Desk's failure to do its job.

  • DustiO
    DustiO Administrator, Moderator Posts: 2,150

    It seems like this has now been resolved with the Front Desk team/Support (I was out of office, but just followed up on my end), but let me know if you need any further help!

  • JulietH
    JulietH Posts: 18

    Thank you Dusti. Thumbtack reached out yesterday to offer me a partial refund and has said that they have fixed the Front Desk Service.

  • DustiO
    DustiO Administrator, Moderator Posts: 2,150

    Awesome :)

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