How do I change my auto-reply? This is separate from the quick replies

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A while ago, I got an email from Thumbtack about partnering with a major retail company to help drive new leads. They asked if I wanted to set up an automatic message for clients who send direct leads. I replied with the message, and they set it up for me.

Now, things have changed in my business, and I need to update that automatic reply. But I can't find where to do it. When I check the Quick Replies section, the auto-reply I'm talking about isn't there—it's separate.

Has anyone else had this issue? How can I fix it? I’ve reached out to Thumbtack but haven’t heard back.

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Answers

  • DustiO
    DustiO Administrator, Moderator Posts: 2,166

    @Lauren_Watts_Larsen are you talking about Front Desk maybe?

  • Amy_Bilyard
    Amy_Bilyard Posts: 1

    Hi DustiO

    I've spoken with you before and had great advice! I'm in a situation with a client (rare) who would not pay for extensive (extensive!) and continuing revisions. 72 calls (some late 10:30 p.m.) and over a hundred emails. While he did pay for the initial, I kept him very informed as to when it went into "extra" and "excessive" - I'm not sure you can look it up, but it was Don Baird from IMT and I did excellent work, took every call, fielded every email from a large team for two presentations and a RUSH job. He asked me where the extra came from and I had informed him right along - he was bull#$%%@ and saying "when I get funding" and "I'll put you on a retainer" so I kept going. Is there any recourse? I have five star reviews and I'm super professional and fair. I invoice on Fridays and have sent him several mild notes of reminder. Is there any help available?

    Amy @ Cary Presentation Graphics Studio

  • DustiO
    DustiO Administrator, Moderator Posts: 2,166

    @Amy_Bilyard I am sorry to hear this! If there is a customer who is refusing to pay you, I would reach out to Support for sure! You can find all of the contact info here. Sorry I can't help directly with this issue, but let me know how it goes!

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