Leads Costing Me

Francine_Otterson

Often the Leads I receive are not responding even though I am responding quickly to them. Which means I am losing money. If this was happening occassionally fine but the last 4 leads only one responded.

Any suggestions?

DustiO

I'm sorry that you have had this experience, as a former business owner and Thumbtack pro, I know how frustrating it can be when customers do not respond. We had a great discussion about this at a recent CommuniTEA session and the group of pros had some really amazing tips for how they have been able to get customers to respond. Here are all of the tips they shared:

• Refresh your profile intro once a month using chatgpt, to mix it up and test what resonates more with customers (from @1_gold_hands, a handyman who has grown to 7 locations using Thumbtack)
• Reach out via the Thumbtack messenger, and then text and call - different pros suggested different timing that works for them like text immediately, call after 1 hr or 2 hrs, etc (several pros suggested this one)
• Leave the message on a positive note and follow up with "nurture campaigns" - reaching out to customers every 30 days/60 days/etc with a refresher message (both @ShaquealThomas and @SOUNIQUE007 use this tactic and have multiple customers hire them at later dates)
• Try a contest/sweepstakes - tell them even if they have used another pro and don’t need your services they can gift it to someone else! But put a deadline on it to add some urgency
  • Another pro mentioned in yesterday's session that he recently started doing this and it worked! He texted and said something along these lines, "I don't want to bother you with a phone call, but I'd like to offer you $25 off of my service if you get back to me within 48 hours." and the customer did!
• Leave on a positive note, leave all of your contact info if they come back later (from @ShaquealThomas)
• Message people during off time like evenings and weekends, when they will have time to respond to the message right when they see the notification, vs if they are at work) (from @AR2i, who has had a lot of success using this tactic)
• Send them a note with all of the services you offer, in case they have already figured out that job, they can return later to hire you for other things (also from @1_gold_hands)

These are just some ideas, feel free to join us for our next session if you want to chat with some great pros. Hopefully some of this will help! Also wanted to note if you ever suspect there is a scam/spam lead to please report that lead. Thank you!

DerHilfer_LLC

Guerilla tactics. Lead comes in, do not read it. Just message the customer with a default reply that you've saved.

"Hi Jim,

Thanks for picking <my company>. I'll call you momentarily to discuss your project."

Now read their project and immediately call Jim. Keep him on the phone for several minutes so other Pros go to VM. Get Jim on your calendar as soon as possible. Jim probably won't call the other pros back.

I am creating a thread that you might find very insightful:

What $5,000 buys you on Thumbtack - A Detailed Dive into the Data

DerHilfer_LLC

Mar 1, 2025

My business recently reached a milestone, having spent $5007.99 over our time on Thumbtack.

I have collected 2.3MB of data for my business as a whole on all customers from all sources during this time and I wanted to publish my analysis on Thumbtack interactions in hopes that it can help other Thumbtack Pros' businesses be successful.

Over the next several days, I will be updating this thread with explanations, charts, graphs and other insights.

I hope Thumbtack sees the value in this effort and perhaps even makes this thread a sticky as every Pro can benefit from this information.

As with everything, your results may vary, I highly encourage anyone running a business to track every datapoint Thumbtack shows you, not only how many inquiries and cost, wins vs. losses; but even as granular as the accuracy of the inquiry. (Real example: someone requesting "five cabinet installation" when he wants one cabinet door re-installed.)

In the past, I have worked with systems generating millions of data points per day. I am not a Data Engineer, but I have enough experience to handle a system that generates less than 10 data points per day and produce relevant charts, graphs and reports.

TLDR; I spent $5007.99 on Thumbtack, earned $32,078.25 in Gross Revenue, $13,184 in Net Profit having invested 829.22 employee hours and 5,659 miles courting and working for Thumbtack Users between my employees and myself.

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Good luck.