Why has Thumbtack changed so much in the last 12-24 months from what it was?

Townpump

higher costs than ever, lowest ROI I've ever had with TT after 12 years of using them.

Been a Top Pro for a very long time. Not sure what changed do much but 5 years ago it was an amazing source for new leads and customers.

Nowadays it seems like it's a drain on my bank account and I can't convert the little opportunities I go get from it.

Anyone else feeling this and what's the answer to getting higher quality leads that actually convert?

What's the answer here to this Thumbtack?

DustiO

Hi @Townpump thank you for posting. Since you have been around so long, you have probably already done this, but just in case — have you tried playing around with your max lead prices to see if that helps? From what I can see, your profile is stellar and you're showing up in the top 3 almost always. But, is the issue the number of leads you are getting, or turning those leads in to hires?

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Townpump

There has been a significant decrease in leads and a substantial increase in costs.

They have partnered with other apps like Next Door, and I’ve noticed that the individuals who come from there are seeking local service providers (this is just one of the challenges needed to be over come now for me), my nutritionist services do not necessarily require to be local. The leads are simply confused at their sign up process.

I'm being placed in front of these leads, putting me at risk of not being able to obtain refunds due to these connections. The individuals assume that I reside in their local area.

As a result of this and other challenges that have occurred, I’ve had to explore alternative methods for finding leads on my own. While they previously received substantial revenue from me, I’ve reduced my marketing spend with Thumbtack due to the decline in the quality of service they provided over the past ten years.

It's unfortunate.

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Kris

why are so many comments being removed I’d like to see what others have to say.

Kris

Yes, going from $10 a lead to $34 a lead just in the last couple years is not fair to the pros. At least that’s the case in my industry. In my industry I charge $60 an hour for my time, but then when I add the drive time, which could be 30 to 45 minutes each direction, the gas which comes to $10 to $15 to get there and back (CA @ $6 gallon ), and then subtract the lead price, and I work two hours. I have to pay state, federal, and social security taxes on that income. That brings me down to less than minimum wage in my state. I’m losing money. How could this be sustainable for me?

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JeffChaffee

I wonder why so many comments are being removed, too. Maybe it's corporate spin about "conduct" when the real issue is an obvious, overwhelming decline in ROI.

I've been researching lead generation systems, and start up, and while you might not beat their SEO, you can get close. If you look at their reports, they're absolutely printing money. I've been using them since 2014, and they even came and interviewed me in person when they were getting started.

Look, we're all into capitalism or we wouldn't be here, but it's time for a better model, because greed is greed at the end of the day. Either they adjust, which they won't, or something will come along and replace them, which in time it will. Bark is terrible, so that's no competition.

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ArvinC

Hi everyone, thank you for continuing to share your experiences and perspectives here. I hear the concerns being raised around increasing lead costs, lead quality, customer engagement, and the overall return on your investment. I understand how important these factors are when you're making decisions about your business.

I want to reassure you that feedback shared in the Community is valuable. The recurring themes, specific examples, and suggestions from Pros are gathered through Community reports and shared with the appropriate teams to help inform their ongoing evaluation of the Pro experience.

I also wanted to provide some clarification regarding comments that may no longer be visible. The Community welcomes constructive feedback, including concerns about Thumbtack. However, all discussions are moderated in accordance with our Community Code of Conduct to help maintain a respectful and productive space for everyone.

For privacy reasons, individual moderation decisions cannot be discussed publicly. Thank you all for continuing to contribute to these conversations and share what's important to your businesses.

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