Help with a troubleshooting

Gabrielornelas7
Gabrielornelas7 Posts: 1
in Thumbtack Pro Rewards

I am having a troubleshooting issue with my pro account rewards, I am actually 4.7 rate, but it shows I am 0.0, so I am not able to upgrade to silver account, can somebody help with that?

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Comments

  • DustiO
    DustiO Administrator, Moderator Posts: 1,909

    @Gabrielornelas7 the rating for rewards is based on the past 12 months, and it looks like you haven't had any reviews within that period, so I would recommend reaching out to some customers and getting them to leave you a review. Here's an article that goes through the different ways you can ask for reviews. Hope this helps!

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