Business Resources
Find and share resources to grow your business.
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Share your personal experience and get inspiration, too.
206 discussions
643 comments
Most recent: Welcome to our new Community members — June 2026 by DustiO
June 2
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A place to share tips and resources pertaining to all things business. -
The home base for all things Thumbtack.
321 discussions
1.4K comments
Most recent: The phone number issue is very very bad and may finally drive me off the site by Mbravo650
June 11
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See the latest Community happenings.
348 discussions
1.5K comments
Most recent: Does Pollen Season Make Your Home Feel Impossible to Keep Dust-Free? by ArvinC
June 14
Discussion List
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You need better clip-artThe "plumber" in the ad that showed up in my browser had a bunch of plastic pipes and fittings with big, knurled, grips for hand tightening. And some model holding huge Crescent wrench - the wrong tool for every job. Its n… -
I'm Paying for Customer ErrorsI apologize in advance for using this platform to voice my concerns; however, there appears to no longer be an easy option to speak with a representative ( by the way, the automated system is less than helpful, and the message that … -
Lead Prices have gone sky high!I received a home organization lead (not instant book) and I can not believe the price for this lead. It is the smallest size project (selected less than 500 feet-which is the smallest option) and the project is moderately disorgani…
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Instant bookingThis used to be a great platform now it is poisoning businesses of all types. Forcing some, like myself, into early retirement. All of our concerns are falling on deaf ears and showing no empathy. Hopefully someday when you return t…
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Get charged twice for the same client -lead and instant bookHello, For the second time in a week, I have had a client first pick me as referral lead then immediately (within a minute) they select me for instant book. So now I am charged first for the lead and second for the instant book. I …
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Thumbtack payTo whoever decide to built this option and doesn’t add a refund button, I think you should get fired immediately. Who built an ACH and not add a refund options. What if I take payments before the project and client cancel and now I …
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Instant BookingsWith the introduction of Instant Bookings, what effect does this have on you staying with Thumbtack or moving to another referral site?
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Virtual AdminIs there an app or some sort to assist in responding to the leads….I’m eagerly wanting to try something new to help my business
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Now I'm getting charged for leads that I'm not licensed for, from a customer who posted it twiceNot a happy camper. Why should a structural engineer get charged twice for a lead where the customer needs an architect. Someone explain that, please.
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Help with non-responsive leadsDear community, I just got charged $30 for a lead that never posted on my 'direct leads' tab and the potential client never responded. This is about guitar lessons. I am guessing the client changed his mind or was just not…
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Support with multiple accountsI accidentally created multiple accounts and while I've deactivated the 2nd account, I can't get a background check completed now, I just receive a "server error" message, I tried completing it with a DL but neve…
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Making sure I get my prepaid lead funds back when I deactivate ThumbtackI am closing my business, and I need to deactivate Thumbtack. I understand the simple process to deactivate my account. But it doesn't pop up any dialog box saying that my pre-paid balance will be refunded to me, so I am not …
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Dealing with a negative review & customer posting many complaintsI am a Wedding Officiant. I got my first ever in 9 years negative review. OK, I can deal with it. I responded very nicely and apologized for the one thing I felt was a legit complaint. Today she added to her review (also negative) …
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TrustPilot ReviewsHello! I see that we have the option to import google reviews. I was wondering if there was an option to import Trustpilot reviews. We have over 150 5 star reviews that I would love to utilize if possible. Thanks!
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House call proAnyone else been getting cold calls from house call pro since the instant booking requirement went into affect? -
Lead costAnyone else feel like the cost of leads have no consistency? I have been getting charged $60 + for a customer who just needs a sprinkler head fixed. These use to cost about $13. There seems to be no rhyme or reason to the way these…
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Inconsistent Lead VolumeSometimes I get leads left and right. Sometimes it’s dry as hell. What is everyone doing to optimize this Thumbtack thing. Any other platforms you recommend for leads? -
Finding jobs based on a keywordI assemble an outdoor play item that is known for being difficult and I would like to get leads based on that keyword rather than a generalized category. I don't want to pay for leads outside of that keyword. Cannot find any i…
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Thumbtack Lead Quality and refundWe've been spending more and more money and getting less and less quality leads from thumbtack. We are literally Top 1 on the platform in the area. We tracked our spending the month of September and below is what we got. Total:…
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ReviewsDoes any one else feel like they are not getting reviews like they used to? We use to send the review request and 8/10 would leave one now I feel like it’s about 2/10 will leave one. Kinda makes me feel like the platform is not info…
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How do you get reviews?Let us know how you get your customer to leave you a review. Be sure to share your best review tips in the comments! -
Merged: Instant booking is making me quit using ThumbtackThis discussion has been merged.
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Pro Account Deactivated/Deleted, Now Banned, No idea whyHi, I don't understand what is happening. I recently started revamping my Pro account, and I received an email that it is now "on hold" because I'm offering services not allowed on Thumbtack. I'm offering m…
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I would like some help getting work based on a keyword.I do assembly and I focus on one product that is wickedly tricky to get together properly. Let's call it WidgetWonder. Right now I would have to go under the assembly skill set and get all of them and parse them out. I am wil…
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Why I can't find where I can choose my area to work inn. I'm getting leads 40 miles away?I find it ridiculous I can't choose my work area radius. Im getting leads that are 30 miles away. Someone please show me where I can choose my work radius???
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Announcing an integration with HubspotI'm excited to announce that my company, ScaleBridge.io, has an integration between Thumbtack and Hubspot working in a beta environment. If you would like to help us by joining our beta program, please fill out this brief surve…
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Capital FundingLooking for some funding from a bank or investor to partner with and purchase a well researched property to resale for a very hefty profit. Anybody out here interested or could point me in a direction? thank you HIC, LLC
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Importing Reviews from Other PlatformsHi- I am a life coach and a new pro on Thumbtack, but I have a number of reviews on other platforms. Is there a way I can have those reviews imported into Thumbtack other than asking my clients to send another review? I don't …
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Bad pricingHow is this even possible look at the prices imagine paying that much for leads
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What marketing support would benefit your business most?The Community team at Thumbtack is always thinking of ways to add value to your experiences here. What kinds of marketing support would you find most beneficial to your businesses? If your answer is "other", please comment…
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