Reviews Standards Needs To Be Updated
I'm responding to this message as a PROFESSIONAL using Thumbtack. Thumbtack will allow customers to use falsify the truth and even if a customer hasn't worked with us directly; they can leave reviews based on their interactions. If a customer is reaching out for service and WE NEVER WORKED WITH THE CUSTOMER, how is it okay for them to leave a feedback for service? That sounds like pure dishonesty. There are small companies trying to make a living through different avenues and Thumbtack will allow a small company to suffer to give customers the benefit of the doubt. It is completely a shame for companies to utilize them because they charge outrageous lead fees and you have to push those lead charges on customers or you won't make profit. The standards for reviews are HORRIBLE and it's entirely unfair that businesses are 100% dictated by the reviews of customers without a standing chance. Their argument is that as a PRO you can respond to the review but when customers are searching for customers, they are looking at the star rating. There are no section for them to read the comments left on the review. This is one of the major problems with this platform.
Welcome! Check out our Community Code of Conduct. (review here)