Wait time for customer service?

dmcgphotography Posts: 12
edited March 2023 in Business Resources

Hey, curious what's the longest anyone here has had to wait for a customer service response in text.

I'm already going to say that, despite my platinum status, i have zero faith that I can get a person on the phone.

Text is usually 2-3 days to answer my question, and typically signs off in 90 seconds

chat seems to be the best in terms of a live agent.

frustrating in the extreme.because right now I'm about 7 hours waiting for a live agent.

fully expect it to happen during a zoom call I have scheduled tomorrow


  • Matt
    Matt Posts: 155

    I have waited 2 days to get a text response, and then when they do text, they give such a short period of time to respond, it resets and goes back to a generic message when you reply. Very frustrating, especially when they take so long to respond and give us limited time to get back to them.