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242 discussions
1.2K comments
Most recent: Something is seriously wrong by KCInvestigations
November 16
Discussion List
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New Servey for $20 Amazon Gift cardA trap has been set on that servey why would i tell you about my business revenue to on that servey it makes no sense asking us how much we charge for handyman services. The more details you gave the more of a price rasie they will … -
Leads: Repair services should be separate from maintenance services .We would like to send in our gratitude to thumbtack we have been with them ever since our beginnings and we have seen the benefits over the years. However it has come to our attention there is a need for adjustments on leads service…
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Pros Check your bank statements- Thumbtack reactivated my account & charged me without my knowledgePros check your bank accounts! After not being active since 2021, my account was reactivated, without my knowledge, 1/2/24. Thank goodness I noticed a charge from Thumbtack on my cc statement and looked in to it. I learned Thumbtack…
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Hire Count Glitches/MiscountsHi Pros! My name is Alex and I have a bartending company serving NYC called The Paloma Girls. I signed up with Thumbtack 2 years ago in hopes of meeting new clients and it has completely jump-started my business and encouraged me to…
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You need better clip-artThe "plumber" in the ad that showed up in my browser had a bunch of plastic pipes and fittings with big, knurled, grips for hand tightening. And some model holding huge Crescent wrench - the wrong tool for every job. Its n…
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I'm Paying for Customer ErrorsI apologize in advance for using this platform to voice my concerns; however, there appears to no longer be an easy option to speak with a representative ( by the way, the automated system is less than helpful, and the message that … -
Lead Prices have gone sky high!I received a home organization lead (not instant book) and I can not believe the price for this lead. It is the smallest size project (selected less than 500 feet-which is the smallest option) and the project is moderately disorgani…
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So many software bugs-Not sure what’s going on, wanted to see if others had this issue. My calendar is open for days next week, yet the app insists I don’t have availability. this and other bugs have been happening with my profile. -
Instant bookingThis used to be a great platform now it is poisoning businesses of all types. Forcing some, like myself, into early retirement. All of our concerns are falling on deaf ears and showing no empathy. Hopefully someday when you return t…
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Get charged twice for the same client -lead and instant bookHello, For the second time in a week, I have had a client first pick me as referral lead then immediately (within a minute) they select me for instant book. So now I am charged first for the lead and second for the instant book. I …
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Thumbtack payTo whoever decide to built this option and doesn’t add a refund button, I think you should get fired immediately. Who built an ACH and not add a refund options. What if I take payments before the project and client cancel and now I …
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Virtual AdminIs there an app or some sort to assist in responding to the leads….I’m eagerly wanting to try something new to help my business
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Now I'm getting charged for leads that I'm not licensed for, from a customer who posted it twiceNot a happy camper. Why should a structural engineer get charged twice for a lead where the customer needs an architect. Someone explain that, please.
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Help with non-responsive leadsDear community, I just got charged $30 for a lead that never posted on my 'direct leads' tab and the potential client never responded. This is about guitar lessons. I am guessing the client changed his mind or was just not serious a…
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Support with multiple accountsI accidentally created multiple accounts and while I've deactivated the 2nd account, I can't get a background check completed now, I just receive a "server error" message, I tried completing it with a DL but never got conf…
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Making sure I get my prepaid lead funds back when I deactivate ThumbtackI am closing my business, and I need to deactivate Thumbtack. I understand the simple process to deactivate my account. But it doesn't pop up any dialog box saying that my pre-paid balance will be refunded to me, so I am not sure …
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Dealing with a negative review & customer posting many complaintsI am a Wedding Officiant. I got my first ever in 9 years negative review. OK, I can deal with it. I responded very nicely and apologized for the one thing I felt was a legit complaint. Today she added to her review (also negative) …
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TrustPilot ReviewsHello! I see that we have the option to import google reviews. I was wondering if there was an option to import Trustpilot reviews. We have over 150 5 star reviews that I would love to utilize if possible. Thanks!
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Instant BookingsWith the introduction of Instant Bookings, what effect does this have on you staying with Thumbtack or moving to another referral site?
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House call proAnyone else been getting cold calls from house call pro since the instant booking requirement went into affect? -
Lead costAnyone else feel like the cost of leads have no consistency? I have been getting charged $60 + for a customer who just needs a sprinkler head fixed. These use to cost about $13. There seems to be no rhyme or reason to the way these…
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Inconsistent Lead VolumeSometimes I get leads left and right. Sometimes it’s dry as hell. What is everyone doing to optimize this Thumbtack thing. Any other platforms you recommend for leads? -
How do I turn off On-Site Estimates?For some reason my profile lists I will be doing an on-site estimate, and I rarely do any sort of on site visit before I start the job. I don't want customers to think I will be coming to their property 150+ miles away to bid on a j…
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Finding jobs based on a keywordI assemble an outdoor play item that is known for being difficult and I would like to get leads based on that keyword rather than a generalized category. I don't want to pay for leads outside of that keyword. Cannot find any info …
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Thumbtack Lead Quality and refundWe've been spending more and more money and getting less and less quality leads from thumbtack. We are literally Top 1 on the platform in the area. We tracked our spending the month of September and below is what we got. Total: $1,0…
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ReviewsDoes any one else feel like they are not getting reviews like they used to? We use to send the review request and 8/10 would leave one now I feel like it’s about 2/10 will leave one. Kinda makes me feel like the platform is not info…
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How do you get reviews?Let us know how you get your customer to leave you a review. Be sure to share your best review tips in the comments! -
Merged: Instant booking is making me quit using ThumbtackThis discussion has been merged.
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How could Thumbtack improve the galleries/featured projects functionality?I am a muralist, and the ability to upload and showcase images is key for people to really understand what I do. I feel the platform has evolved to include more types of industries, but with visual mediums, there has to be a better …
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Pro Account Deactivated/Deleted, Now Banned, No idea whyHi, I don't understand what is happening. I recently started revamping my Pro account, and I received an email that it is now "on hold" because I'm offering services not allowed on Thumbtack. I'm offering massage therapy,…
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