Business Resources
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A place to share tips and resources pertaining to all things business.
73 discussions
332 comments
Most recent: How to make a living as a home improvement pro after a career change by DustiO
February 10
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See the latest Community happenings.
301 discussions
1.4K comments
Most recent: Pre-Valentine Count the Hearts, Win Thumbtack Swag Contest! by Lazjen624
2:08AM
Discussion List
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Customer serviceI do not agree with the charges for leads that do not include a phone number. I have sent multiple messages to customer service requesting the cancellation of lead delivery, as I am unfamiliar with how to use the app. I spoke to mor… -
Max lead pricesI have my max lead prices slider all the way to the right and it keeps telling me I could be more competitive with what I'm paying for leads. I'm unable to pay anymore than I currently am.
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Legal disclaimerthought I would share my new disclaimer that we all should use. If we all band together and actually follow through even though the reward may cost us and be minor in the short term in the long run it will make thumbtack great again… -
refund when no connection was made to be hirei don't even have to explain myself cause we go through that same issues over and over specially in a slow season this is wrong from every angles.
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Change the wording/ amount of pros contactedthumbtack needs to change the wording “quote” we as company do not provide quotes. Which is why we have a service call listed. Also if there are 6 pros to choose from and one offers $125 service call and another offers $75 service c…
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What $5,000 buys you on Thumbtack - A Detailed Dive into the DataMy business recently reached a milestone, having spent $5007.99 over our time on Thumbtack. I have collected 2.3MB of data for my business as a whole on all customers from all sources during this time and I wanted to publish my anal…
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Getting charged a ton, without connection or credibility for leadsThumbtack. We love you at times, but mostly we are starting to NOT like you. Your staff reviewing the refund requests must be sleeping or drunk to think this can fly with companies when you charge us. We are constantly (including to…
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Thumbtack needs to figure out a few thingsI am a top pro as a photographer in Cincinnati. I had a potential lead enter the wrong city for their gig. I requested a credit refund, and thumbtack told me it was my job to message the customer to fix THEIR inquiry in order to rec… -
A way for local pros to differentiate.Hello Thumbtack community, You know what would be cool? A way for Thumbtack to differentiate between people who offer online services only and people who provide in-person services.Our home organizing services do well on Thumbtack, …
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Thumbtack review standard message can't be customizedI know that Thumbtack has a standard message embedded in the email that we can send to customers to do a review but it seems a little ridiculous that we can't customize it on the platform. I don't know why it took me over … -
Limited availabilitywhy does my profile show that I have “limited availability”? I haven’t blocked any time off, and I have my availability set to ‘any time’, seven days a week. I don’t have my Google calendar connected to thumbtack either.
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Business insightsif this is as accurate as it could be I would take this as a failure when it comes to running my business on here I already spent $581 total for this year and only got hired 4 times it’s crazy that I might cut my monthly budget and …
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REQUEST: Update Importing Google ReviewsI know you can only import Google reviews once, but most people do that when just starting out on Thumbtack with one to a few reviews at most. As pros, we acquire more over time (especially those who get most of their business outsi…
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Why is the "online booking" option gone from the settings?It's just not available anymore.
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Unable to Update Travel Add-OnsThings I have already tried: Clearing my cache and using different browsers. I got my first lead today. Yay! Unfortunately, my price shows as $34,448, because somehow the add-on is listed as $34,428. I tried to update the price for …
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Sending prewritten email for reviews to clientsHi, Is there a way that I can send out prewritten emails to clients for reviews using my own words? I don't see an option to make any changes to the message. I can only send this message out for reviews: "Thanks for bein…
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We won!!!Based on your feedback, we'll be removing instant bookings from Thumbtack on November 4th. We launched the Instant Book product to help pros get hired more quickly and more efficiently. While the experience worked well for cust…
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Business Ownership Information (BOI) filing requirement due by January 1, 2025Hello Thumbtack family! I wanted to take a moment to inform/remind you about an important filing requirement that may impact your business. It is the Business Ownership Information (BOI) Reporting. The Corporate Transparency Act (C… -
Instant BookingThere has been a lot of discussion surrounding instant booking if we together as pros can share our thoughts on instant booking we may be able to submit this to thumbtack as a community. -
How does one remove a duplicate lead from their Leads and Bookings page?Had a customer post her lead twice (and I was charged twice, but that's another complaint). I engaged her on the first lead that showed up, but her second lead still shows up on my Leads and Bookings page. Please note I do no…
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Is there a way to contact Thumbtack Support?Thumbtack was unable to verify my license but it is because they contacted the State and they needed to contact the County that issued it. How do I tell them to verify with the appropriate entity? It states who to verify with on the…
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Clarification for Direct Leads@DustiO or ANYONE... I would like to know what are the requirements to show up for direct leads. I mean... if I set my calendar for absolute zero availability for the next 2 months I will not show up for any searches... but if I a…
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Criminal Lawyers PittsburghIf you were charged with a crime, whether it is a misdemeanor or felony, our Top Pittsburgh Lawyers can help fight your charges. Our number one goal is a full case dismissal or a significant reduction in charges. If the cops catch y…
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Can I expand my service area outside of the 150 miles radius determined by Thumbtack?I'm a musician and travel all over the country for all sorts of events, however any opportunities that I have to travel outside of 150 miles come from other platforms. How can expand my service area outside of that range to inc…
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People don't even KNOW Thumbtack has messagesI would estimate that 75% of my leads never see my reply on Thumbtack. It is only by calling and texting that I manage to get hold of them. If there is some specific reason to have them go back to the message thread (the old "o…
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Thumbtack Scheduling....what am I missing???Hi, first post here. I am new to Thumbtack this month. I decided I needed to pause any paid leads for a week to catch up and adjust my strategy when those come in. Today I received a lead as shown in the image below, even though I a…
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"Open to Other Dates"Hi all, I spend way too much time dealing with people who click that they are available for dates other than the one they specify when they are ONLY available for that one day and it's blocked out on my calendar. People so, so …
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Can’t access some job in opportunityI been trying to access the opportunity jobs but unable to get to them can anyone please help out with this issue
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Reviews Not Showingcan anyone be of more assistance on the reviews? I've had a couple of reviews and they are not showing except one. I've had a few submitted by the client and don't know what the issue is. Customer service was not much…
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