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  • structuralguy65
    Now I'm getting charged for leads that I'm not licensed for, from a customer who posted it twice
    Not a happy camper. Why should a structural engineer get charged twice for a lead where the customer needs an architect. Someone explain that, please.
    structuralguy65 72 views 3 comments Most recent by DustiO
  • stelmihas
    Help with non-responsive leads
    Dear community, I just got charged $30 for a lead that never posted on my 'direct leads' tab and the potential client never responded. This is about guitar lessons. I am guessing the client changed his mind or was just not serious a…
    stelmihas 486 views 5 comments Most recent by DustiO
  • byronphoto
    Support with multiple accounts
    I accidentally created multiple accounts and while I've deactivated the 2nd account, I can't get a background check completed now, I just receive a "server error" message, I tried completing it with a DL but never got conf…
    byronphoto 364 views 7 comments Most recent by DustiO
  • TopChum
    Making sure I get my prepaid lead funds back when I deactivate Thumbtack
    I am closing my business, and I need to deactivate Thumbtack. I understand the simple process to deactivate my account. But it doesn't pop up any dialog box saying that my pre-paid balance will be refunded to me, so I am not sure …
    TopChum 341 views 2 comments Most recent by TopChum
  • Nancy1005
    Dealing with a negative review & customer posting many complaints
    I am a Wedding Officiant. I got my first ever in 9 years negative review. OK, I can deal with it. I responded very nicely and apologized for the one thing I felt was a legit complaint. Today she added to her review (also negative) …
    Nancy1005 75 views 1 comment Most recent by DustiO
  • cccruver37
    TrustPilot Reviews
    Hello! I see that we have the option to import google reviews. I was wondering if there was an option to import Trustpilot reviews. We have over 150 5 star reviews that I would love to utilize if possible. Thanks!
    cccruver37 116 views 6 comments Most recent by cccruver37
  • bestaudioguy
    Instant Bookings
    With the introduction of Instant Bookings, what effect does this have on you staying with Thumbtack or moving to another referral site?
    Poll bestaudioguy 315 views 11 comments Most recent by June
  • Average_joe1
    House call pro
    Anyone else been getting cold calls from house call pro since the instant booking requirement went into affect?
    Average_joe1 59 views 0 comments Started by Average_joe1
  • Average_joe1
    Lead cost
    Anyone else feel like the cost of leads have no consistency? I have been getting charged $60 + for a customer who just needs a sprinkler head fixed. These use to cost about $13. There seems to be no rhyme or reason to the way these…
    Average_joe1 159 views 0 comments Started by Average_joe1
  • Mr_Victor
    Inconsistent Lead Volume
    Sometimes I get leads left and right. Sometimes it’s dry as hell. What is everyone doing to optimize this Thumbtack thing. Any other platforms you recommend for leads?
    Mr_Victor 118 views 3 comments Most recent by Ash2023
  • Matt
    How do I turn off On-Site Estimates?
    For some reason my profile lists I will be doing an on-site estimate, and I rarely do any sort of on site visit before I start the job. I don't want customers to think I will be coming to their property 150+ miles away to bid on a j…
    Matt 135 views 5 comments Most recent by structuralguy65
  • JohnnyBones
    Finding jobs based on a keyword
    I assemble an outdoor play item that is known for being difficult and I would like to get leads based on that keyword rather than a generalized category. I don't want to pay for leads outside of that keyword. Cannot find any info …
    JohnnyBones 60 views 1 comment Most recent by DustiO
  • Jingjun
    Thumbtack Lead Quality and refund
    We've been spending more and more money and getting less and less quality leads from thumbtack. We are literally Top 1 on the platform in the area. We tracked our spending the month of September and below is what we got. Total: $1,0…
    Jingjun 114 views 1 comment Most recent by Matt
  • Average_joe1
    Does any one else feel like they are not getting reviews like they used to? We use to send the review request and 8/10 would leave one now I feel like it’s about 2/10 will leave one. Kinda makes me feel like the platform is not info…
    Average_joe1 60 views 1 comment Most recent by DustiO
  • Meckell
    How do you get reviews?
    Let us know how you get your customer to leave you a review. Be sure to share your best review tips in the comments!
    Poll Meckell 202 views 3 comments Most recent by Diana
  • MRM_Services
    MRM_Services 81 views 0 comments Started by MRM_Services
  • TotalitySolutions
    Thumbtack Scheduling....what am I missing???
    Hi, first post here. I am new to Thumbtack this month. I decided I needed to pause any paid leads for a week to catch up and adjust my strategy when those come in. Today I received a lead as shown in the image below, even though I a…
    TotalitySolutions 93 views 1 comment Most recent by DustiO
  • Matt
    How could Thumbtack improve the galleries/featured projects functionality?
    I am a muralist, and the ability to upload and showcase images is key for people to really understand what I do. I feel the platform has evolved to include more types of industries, but with visual mediums, there has to be a better …
    Matt 134 views 1 comment Most recent by DustiO
  • ambose_t1
    Pro Account Deactivated/Deleted, Now Banned, No idea why
    Hi, I don't understand what is happening. I recently started revamping my Pro account, and I received an email that it is now "on hold" because I'm offering services not allowed on Thumbtack. I'm offering massage therapy,…
    ambose_t1 522 views 1 comment Most recent by DustiO
  • JohnnyBones
    I would like some help getting work based on a keyword.
    I do assembly and I focus on one product that is wickedly tricky to get together properly. Let's call it WidgetWonder. Right now I would have to go under the assembly skill set and get all of them and parse them out. I am willing …
    JohnnyBones 61 views 2 comments Most recent by JohnnyBones
  • Alex_Handy_Handz
    Why I can't find where I can choose my area to work inn. I'm getting leads 40 miles away?
    I find it ridiculous I can't choose my work area radius. Im getting leads that are 30 miles away. Someone please show me where I can choose my work radius???
    Alex_Handy_Handz 102 views 3 comments Most recent by DustiO
  • leon
    Announcing an integration with Hubspot
    I'm excited to announce that my company,, has an integration between Thumbtack and Hubspot working in a beta environment. If you would like to help us by joining our beta program, please fill out this brief survey, an…
    leon 469 views 0 comments Started by leon
    Capital Funding
    Looking for some funding from a bank or investor to partner with and purchase a well researched property to resale for a very hefty profit. Anybody out here interested or could point me in a direction? thank you HIC, LLC
    HICLLC 61 views 2 comments Most recent by Krushnaakash
  • cleanbar
    Reviews Not Showing
    can anyone be of more assistance on the reviews? I've had a couple of reviews and they are not showing except one. I've had a few submitted by the client and don't know what the issue is. Customer service was not much help unfortuna…
    cleanbar 915 views 10 comments Most recent by DustiO
  • ayeh422
    Importing Reviews from Other Platforms
    Hi- I am a life coach and a new pro on Thumbtack, but I have a number of reviews on other platforms. Is there a way I can have those reviews imported into Thumbtack other than asking my clients to send another review? I don't reall…
    ayeh422 339 views 1 comment Most recent by DustiO
  • chilogm1
    Bad pricing
    How is this even possible look at the prices imagine paying that much for leads
    chilogm1 15 views 0 comments Started by chilogm1

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