Business Resources
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Share your personal experience and get inspiration, too.
205 discussions
640 comments
Most recent: Are you winning the Thumbtack leads? by Bretdouglas67
May 18
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A place to share tips and resources pertaining to all things business.
76 discussions
353 comments
Most recent: Sorry I haven't been able to help other pros or be involved by Bretdouglas67
May 18
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The home base for all things Thumbtack. -
See the latest Community happenings.
350 discussions
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Most recent: What did your first 30 days on Thumbtack actually feel like? 👀 by ShaquealThomas
4:47PM
Discussion List
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California PPO License Not Listed – Manual Verification RequestHi Thumbtack Team and Community, I’m a licensed California PPO (Private Patrol Operator) verified by BSIS, and I’ve completed my profile setup—including uploading my license and professional photos. However, the PPO license type isn… -
1st lead Disconnected #Hey i just signed up today and received my 1st lead but it was to a number that is disconnected and the client never responded. Am able to receive a refund for this? And why dont they 2fa the client numbers like they do ours?
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Opportunity LeadsThese opportunity leads are an attractive option. Question on how they are charged. When looking at them it clearly states we are only charged if they respond. What if they are polite and respond saying "no thank you we fou…
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Geotargeting X Mile Radius and Works RemotelyI build websites and I only want to target leads within a 15 mile radius of my business. This is for budget reasons. My strategy right now is to market to my local area. I set me travel area to 15 miles. However, I also selected t…
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Thumbtack really doesn't care...I have been a member of the TT community since 2022, it has had its ups and downs, and I have ridden them all out. What broke me was I got a lead for a mural at a barber shop in Riverside, CA. I did the usual, text, message and eve… -
Thumbtack Weekly BudgetHi, I'm don't really grasp the thumbtack weekly budget, how this works and if it's worth the money. If it could be explained to me much better that would be great.
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[Resource of the week] The Power of BudgetingLet's talk budgeting – the unsung hero of business success. Budgeting lays out your financial path, giving you clarity on income, expenses, and how to reach your goals. It's your GPS for financial success. Your budget help… -
Does anyone have issues uploading videos in the Pro AppI tried to upload videos but it does not give me the option
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Thumbtack isn’t treating businesses same as clientsis anyone noticing that thumbtack doesn’t treat us business owners the same as customers? I think it’s unfair they can write reviews and post photos and we can’t post photos back to show proof of their lies. Or even some policies! O…
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Quick replieswhy when i send quick replies to clients, my number show as xxx.xxx.xxxx
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Tweeking for higher quality leadsHello, residential custom carpenter here. We are fully licensed, insured, our team is on payroll with workers comp, wrapped vans the full nine yards. I'm trying to figure out how to optimize our company profile for higher doll…
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Suspicious Leads — Same Job Requests for $85?Hi everyone, In the past 1–2 days, I’ve been receiving multiple leads for “Furniture Assembly” with the exact same setup: two desks or tables, always listed at $85. Same format. Same price. Same type of job. It’s starting to feel s…
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Quotes Sent Aren't Being ReadHi There, Somewhat of a newbie, but I have sent out multiple Quotes (maybe 20) and not one has even been opened or read. What is happening? It's odd I wouldn't hear back from people so in researching further I'm s…
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Customer serviceI do not agree with the charges for leads that do not include a phone number. I have sent multiple messages to customer service requesting the cancellation of lead delivery, as I am unfamiliar with how to use the app. I spoke to mor…
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Max lead pricesI have my max lead prices slider all the way to the right and it keeps telling me I could be more competitive with what I'm paying for leads. I'm unable to pay anymore than I currently am.
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Legal disclaimerthought I would share my new disclaimer that we all should use. If we all band together and actually follow through even though the reward may cost us and be minor in the short term in the long run it will make thumbtack great again… -
refund when no connection was made to be hirei don't even have to explain myself cause we go through that same issues over and over specially in a slow season this is wrong from every angles.
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Change the wording/ amount of pros contactedthumbtack needs to change the wording “quote” we as company do not provide quotes. Which is why we have a service call listed. Also if there are 6 pros to choose from and one offers $125 service call and another offers $75 service c…
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What $5,000 buys you on Thumbtack - A Detailed Dive into the DataMy business recently reached a milestone, having spent $5007.99 over our time on Thumbtack. I have collected 2.3MB of data for my business as a whole on all customers from all sources during this time and I wanted to publish my anal…
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Getting charged a ton, without connection or credibility for leadsThumbtack. We love you at times, but mostly we are starting to NOT like you. Your staff reviewing the refund requests must be sleeping or drunk to think this can fly with companies when you charge us. We are constantly (including to…
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Thumbtack needs to figure out a few thingsI am a top pro as a photographer in Cincinnati. I had a potential lead enter the wrong city for their gig. I requested a credit refund, and thumbtack told me it was my job to message the customer to fix THEIR inquiry in order to rec… -
A way for local pros to differentiate.Hello Thumbtack community, You know what would be cool? A way for Thumbtack to differentiate between people who offer online services only and people who provide in-person services.Our home organizing services do well on Thumbtack, …
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Thumbtack review standard message can't be customizedI know that Thumbtack has a standard message embedded in the email that we can send to customers to do a review but it seems a little ridiculous that we can't customize it on the platform. I don't know why it took me over … -
Limited availabilitywhy does my profile show that I have “limited availability”? I haven’t blocked any time off, and I have my availability set to ‘any time’, seven days a week. I don’t have my Google calendar connected to thumbtack either.
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Business insightsif this is as accurate as it could be I would take this as a failure when it comes to running my business on here I already spent $581 total for this year and only got hired 4 times it’s crazy that I might cut my monthly budget and …
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REQUEST: Update Importing Google ReviewsI know you can only import Google reviews once, but most people do that when just starting out on Thumbtack with one to a few reviews at most. As pros, we acquire more over time (especially those who get most of their business outsi…
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Why is the "online booking" option gone from the settings?It's just not available anymore.
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Unable to Update Travel Add-OnsThings I have already tried: Clearing my cache and using different browsers. I got my first lead today. Yay! Unfortunately, my price shows as $34,448, because somehow the add-on is listed as $34,428. I tried to update the price for …
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Sending prewritten email for reviews to clientsHi, Is there a way that I can send out prewritten emails to clients for reviews using my own words? I don't see an option to make any changes to the message. I can only send this message out for reviews: "Thanks for bein…
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We won!!!Based on your feedback, we'll be removing instant bookings from Thumbtack on November 4th. We launched the Instant Book product to help pros get hired more quickly and more efficiently. While the experience worked well for cust…
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