Suddenly stop getting leads
Hi guys. I joined Thumbtack Pro in early January 2024 and quickly received my first lead on January 8th, one day after signing up. Between January 8 and February 5, I received 17 leads and was hired seven times, showing a promising start. My profile was nearly maximized; I regularly posted photos and accumulated 10 reviews, although I lack a website.
Surprisingly, my lead flow came to an abrupt halt after February 5th. It's been over a month without a single new lead, despite my active profile management and continued engagement. Initially, with a barely filled profile, my engagement was high, and now, despite improvements, I'm seeing no activity.
I've contacted support only to be told that my profile is ranking well in my area, but with no leads coming through, this feedback doesn't feel right to me. I'm concerned that a possible shadow ban or technical glitch is affecting my visibility. My efforts to help friends set up their Thumbtack profiles from my IP address or my failed attempt to generate a lead for my own profile may have triggered a problem. In addition, there was a brief issue where I couldn't lead myself, which was later resolved, and I also attempted to reload my account with $150, suspecting payment issues, to no avail.
I'm at a crossroads and considering starting over with another account if I can't resolve this confusing situation. Has anyone faced similar problems? Could this be related to my IP address activity or some other technicality I'm overlooking? Any insight or advice from fellow professionals or the Thumbtack team would be greatly appreciated. I'm eager to return to the platform's former momentum and continue to effectively serve clients.
Thank you in advance for your help and guidance.
Comments
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@glebmx have you checked your availability settings? I see that you have "12am-midnight" as your hours, but 12am and midnight are the same time - wondering if that may be the problem? Have you tried instead selecting "use any open day or time"? Maybe that would help (I am just guessing though). Otherwise everything looks good and it could be a simple matter of demand.
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I don't see that I've set up the kind of timing you're talking about. Please send me a screenshot and show me where it says that. Here's my screenshot:
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You should be able to click the link I added above - or just go to your "calendar" tab and you should see "manage availability" there. Let me know if this helps at all!
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Why when I click on your link I see this availability? It's different from when I click on Calendar in my profile.
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This is just taking you to where you adjust it, the calendar shows you a view of what is already set, hope that makes sense!
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I see what the problem is. The link was to another business profile created an hour ago. Most likely the problem will not be solved. The account I described the problem with had everything ok in the avability settings.
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I would not recommend having two profiles - so I would delete the one you are not going to use. If you want to add another profile, you can do that in your existing account.
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That's exactly what I did. I didn't create a separate account. I'm in the process of setting it up now
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I am having an issue with sudden drop in leads. I went from getting at least a few a week to none. It’s been 2 weeks without a single lead. I have top pro badge, all 5star reviews. I’ve done everything Thimbtack has suggested. It has to be a shadow ban or something. My views are still coming in but no leads. Why would Thumbtack not issue me leads like usual? I’m guessing to keep competition down and not have too many contractors calling the same customer. Which is good in a sense. But I could use some more leads. I was told there’s not much in my area. I live outside of NYC, there’s plenty of people with homes here. Starting to get upset. My account is the top ranked in search but I feel like maybe they stopped new leads for me so that I go back and call all the past leads I’ve gotten. It has to be more than “it’s just slow”. Really could use some attention towards this matter. I really like Thumbtack a lot, it helped me get off the ground. Maybe it’s time to start generating my own leads? Hopefully things pick back up here and I start getting leads again
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