Why am I getting charged for leads outside of my service area?

structuralguy65
structuralguy65 Posts: 43
in Thumbtack Resources

It's almost like you want me to call the FTC and file a complaint.

Comments

  • DustiO
    DustiO Administrator, Moderator Posts: 1,910

    @structuralguy65 Please request a refund for leads that are outside your preferences. If you want to send me the names of the customers that were outside your area I'd love to take a look and send to the team as well to see what is happening, as you should not be getting matched with folks outside your area.

  • structuralguy65
    structuralguy65 Posts: 43
    edited January 2

    @DustiO Hi, I requested a refund, but got denied. The customer was looking for something in Delaware! I'm only licensed for work in New Jersey! His first name was Yasel.

  • DustiO
    DustiO Administrator, Moderator Posts: 1,910

    Thank you for sending me the name, I will take a look and see if I can help!

  • DustiO
    DustiO Administrator, Moderator Posts: 1,910

    @structuralguy65 update that this lead has been refunded!

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