Instant booking should be refunded when a customer cancels.
The 15min rule is a joke! Instant bookings should be refunded back immediately upon a customers cancellation. We are paying for instant booking & high prices for all leads, they should at least be refunded when an instant book cancels. Thumbtack needs to revise it.
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Yeah that just happened to me at least twice this past week. One woman booked an appointment to remove snow from her drive, then messaged me almost immediately to cancel the appointment. The other had driven their drive to the extent that it was a thick sheet of ice that was beyond the scope of work. Thumbtack "DENIED" my request for a refund on both. This instant booking feature is beyond problematic. Not only should the fee be refunded when canceled, it should be refunded when the scope of work isn't what is detailed in the booking like when the request is for snow removal and it's actually 2" of ice removal. Service providers should not be billed for Instant Bookings until they confirm acceptance of the job. Thumbtack should also make the contact information available before accepting a booking.
It's pretty obvious that whoever designed 'Instant Booking' has absolutely no real world experience in how the contracting business world operates. Sooner or later Thumbtack is going to get nailed with a class action lawsuit over this scam.
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I agree on both points. They need to revise the instant booking if they cancel it’s refunded. Those instant bookings cost 95-100 depending on type of job, that’s ridiculous. Leads are too high as well.
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Agreed. No matter what the job, instant book is ridiculous and unhelpful. Just chiming in to make it clear that others support!
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If you guys want to decrease your cancellations, you may contact me. My cancellation rates are 5%. I make my clients accountable for booking. :)
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I had a customer accidently instant book and said as much in an email. I sent a copy of the email when i asked for a refund. I also asked them to refer to our emails as you can plainly see that job never happened and i had not met her yet. I was told this didn't mean their return policy.
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But it does
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Call them tomorrow
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I have been trying to call there isn't anyone to talk to on the phone. The call asks for your phone number then disconnects and they talk via text. I was on with support the past two days, and they say the same thing. Are you able to talk to a live person?
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I am! I’m persistent 😂 and stubborn lol even though it’s a challenge because I’m so busy running a business but it gets to a point where wrong is wrong
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https://www.instagram.com/sb_journeys
Reach out to me via here
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An instant booking is nothing but a lead that TT charges 3-4 times more for. Why would a customer be able to or even want to BOOK 5 different Pros for one job??? It's because they are not booking anything! They are no different from regular leads except for the price! Even when a person instant books a Pro the "job status" automatically changes to "job confirmed" when normally the Pro changes it themselves after they have "confirmed " the job via a lead......See where I'm going here?? NOTHING IS CONFIRMED! NOTHING IS BOOKED! IT IS A GREEDY, SHAMELESS WAY FOR TT TO PRICE GOUGE THE PEOPLE WHO ARE THE REASON TT EVEN EXISTS!! US PROS! I have gotten on TT as a "customer" to see what options are given and the very first thing offered is instant booking! They say nothing of the 300% increase it costs the Pros so customers have not a clue how it works. It is so sneaky and dirty and underhanded that I now explain it to every customer I can so maybe word of mouth will help someday. Thumbtack you should be ashamed of yourselves you gluttonous pigs....shame on all of you
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