Thumbtack Resources

The home base for all things Thumbtack.

Discussion List

  • A2ZTravelDesign
    Negative review
    Are thumbtack leads able to leave us a negative review if they haven't hired us? I got a lead but don't offer the service that they were looking for. They left me a 1 star review because I dont offer that service. Why are they ab…
    A2ZTravelDesign 122 views 1 comment Most recent by DustiO
  • Lemargriffinfilms
    Thumbtack masterclass
    Thanks so much for being in the zoom today! Please send me an email to [email protected] with the Subject - Thumbtack Masterclass - Anyone that emails me today will get $25 off the class and also a free 15 minute private z…
    Lemargriffinfilms 61 views 0 comments Started by Lemargriffinfilms
  • OnTheRockies
    Prices not being shown to potential clients
    I set up my prices and the pricing page says prices are live, yet anywhere from 60-75% of my leads show this: When I brought up this bug a year or so ago, I was told my prices are live and everything looked fine. If that's the case,…
    OnTheRockies 1 view 1 comment Most recent by DustiO
  • MenfisCreg
    Issues with refunds
    I've been using Thumbtack for many years and it was great experience. But recently I feel like something changed and the Thumbtack cares about money only. I've submitted refunds for leads which are clearly fall under refund policy. …
    MenfisCreg 1K views 17 comments Most recent by Tiffany_Mcwhinnie
  • pnyame_13
    Thumbtack Refund Policies & Customer Service is very disappointing
    I have used TT for years and even though I have had my reservations, the site has been good to me and meets my needs. Recently, Thumbtack has taken turn for the worse in following its own refund policies and responding to inquiries …
    pnyame_13 434 views 6 comments Most recent by alexrez52
  • DustiO
    Group Highlight: Home Pros
    If you're tagged in this post, it means you let us know that you are in a home industry category on Thumbtack. I wanted to personally remind all of you that this group for Home Pros exists and that it is a space for you to network, …
    DustiO 81 views 1 comment Most recent by MJR_Services
  • cakenweights
    Anyway to add voice memos?
    I am about to take a vacation for a week & won't be available for sales calls with leads. I wasn't going to turn off services this time, but wanted to add a more personal touch. I have a video recorded with behind the scenes of …
    cakenweights 31 views 1 comment Most recent by DustiO
  • LexingtonDev
    Receiving Direct Leads that really aren't Direct Leads?
    Hey guys! My name is Britney and I am one of the CEO's of Lexington Development! We are a construction, remodeling, contracting, and handyman service based out of Jackson, MS! I just was wanting to know if there are other Pros that …
    LexingtonDev 132 views 2 comments Most recent by LexingtonDev
  • Timur
    Improvements for the app (for the Pros)
    Hi! I'm the Pro (handyman) with 300+ 5 star reviews. I'm here for 1 year already. And I'm not good with some of the moments in the app. My suggestions are: _____ 1. Make the base prices of the Pro more visible to the Customers. Bec…
    Timur 41 views 1 comment Most recent by DustiO
  • cakenweights
    Thumbtack canceling request?
    I was scrolling through my previous conversations & noticed one had been canceled- by thumbtack. Why would thumbtack cancel a job request? If the person wasn’t legit/got a complaint from another pro & therefore they were rem…
    cakenweights 106 views 1 comment Most recent by DustiO
  • cakenweights
    I got a lead today & it looks like I could see another pros message. I worry that these messages aren’t going to the lead at all. Unfortunately the leads I’ve been getting have been unresponsive lately which worries me if I am p…
    cakenweights 31 views 2 comments Most recent by Azhandyman
  • cakenweights
    Have phone numbers helped anyone? I’d prefer emails.
    I recently came back to using thumbtack as a pro & know about the new phone numbers feature. I am wondering if anyone had actually gotten a response from a prospect through texting/calling when they aren’t “reading” messages on …
    cakenweights 167 views 6 comments Most recent by Mage
  • OnTheRockies
    Another Pro copied my profile
    Recently I worked with a freelance contractor who told me of another pro they worked with who mentioned me by name. I had not heard of this other pro in my industry, and I somewhat regularly check out the competition to see where we…
    OnTheRockies 51 views 1 comment Most recent by DustiO
  • musicmanwiththeplan
    Musicians and Event Professionals on Thumbtack - Paying For Non-responsive Clients
    I am a highly rated musician on Thumbtack with a robust client base. I have used every major online marketplace you can think of to get clientele, and I am highly rated on all of them. I am lucky enough to make 100% of my income thr…
    musicmanwiththeplan 292 views 9 comments Most recent by musicmanwiththeplan
  • d4dkaren
    Collecting Customer Info
    I'd like to gather all my customer contact info to improve my marketing outreach. Is there an easy way to get this info from Thumbtack?
    d4dkaren 470 views 8 comments Most recent by Mage
  • cakenweights
    Personal trainers unable to select gender
    I’ve talked to thumbtack customer service about this multiple times, but wondering if getting it out here & having other ladies share concerns will help. As a female in the fitness space I have been harassed by male clients pre…
    cakenweights 11 views 1 comment Most recent by DustiO
  • Meckell
    Resource of the week: Get reviews [video]
    Hi everyone! This week I wanted to share another video from our Pro Resources library. This video walks you through the basics of how to get reviews on Thumbtack. The intended audience is new pros, but you may find it helpful even i…
    Meckell 32 views 7 comments Most recent by PomeranzLaw

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