Thumbtack Resources
The home base for all things Thumbtack.
Discussion List
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Support is not answering phone call, text and chat is auto response and no body onlineSo what exactly is happening with support at TT? There is no way to contact anyone, no answers to text, on hold for hours long so you are forced to hang up, and now Chat has been relegated to auto response and just says to go to a d… -
Thumbtack LeadsWhy is going on with thumbtack this is the fist time in my 2 years with thumbtack leads has been coming in so slow….even the people I urge to join thumbtack has been complaining. What’s going on..?
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Lead CostI'm new to Thumbtack and I've set my Max leads for each service, but I'm getting charged double what my maximum is. I don't understand why. Can anyone help? They say Exact Match. This is extra frustrating because none of the leads h…
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Major issues with Thumbtack AppI have now spoken to more than a dozen potential Thumbtack clients who say they are totally confused by the Thumbtack process, do not like or understand the app, and never see the responses to their requests. Personally, about 90% o…
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apostrophe in predefined fieldsWhy can't I use " ' " (apostrophe) is the predetermined text fields
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What is the process that thumbtack uses for OpportunitiesI noticed that on the opportunities page, it indicates that "these customers who have requested other pros", "...you can be their backup." Does this mean that your response is not sent to the customer until the…
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Not getting anymore leads the way I would getSeems Thumbtack Pro has slowed down for me over the past few months. I would get a great number of leads and jobs but now it has dwindled down significantly. I have done everything required by Thumbtack Pro, I have great ratings and…
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Thumbtack + GoSite PartnershipWe hear a lot of feedback from pros about how you wish we had more calendar integration possibilities — so we're excited to post about this partnership. Our partnership with GoSite makes managing your leads and your schedule easier.… -
SupportI am looking for support of any kind through this company. What happened to the support and how can this be fixed. If there is a problem that requires a dispute with a member of thumbtacks staff then where do I turn. I have had iss…
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Hi there, where is the pro support?I am currently frustrated with this app and support. I have gotten mulitple leads that are not a match and spent hours on the phone waiting for support to get my denied refund. Now, the support is gone but yet the emails and the app…
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Account Deactivated - Need SupportSo basically my husband's business account was deactivated, after messaging on all the social media platforms and emailing, someone finally answered saying that his account was deactivated because it was linked to my account. Now hi…
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Introducing Podium.We’re excited to introduce our integration with Podium. We’re partnering with them to help pros like you better connect with customers and deliver best-in-class service. Podium offers a suite of messaging tools to get online reviews…
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Additional Google ReviewsWhen I created my thumbtack account it let me import the 6 I had. I now have 17 and want to add the additional Google reviews to my account. I keep getting the error message that I have already imported all Google reviews. Is there …
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Instant bookings update hurting my businessThis hurts us! The forced instant bookings are priced higher then the job. I was told to lower my competitive settings. I've never been charged so much for a lead. This is disappointing to say the least.
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Customers Misunderstanding My Location...?!Hi, I cannot seem to figure out for the LIFE of me what is happening. I keep getting leads from folks who are usually from the west coast, whereas I am located in Pennsylvania. I have my location set to show my town and state (since…
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Used to get tons of leads, now I get 0?Hello everyone my question to the community is, am I the only one who feels as if their profile has been flagged or blacklisted? Used to get lots of leads that transferred to jobs and now (even with the max lead prices) I'm getting…
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can't get the support I need...at all...I can't change my email address on Thumbtack...it won't let me...and I can't find the support I need from anywhere!!!!
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No new leads for weeksI can see other people are having the same issue. Has anyone found a solution? I used to get lots of leads and really like Thumbtack for my business. Is there a system problem? I tried calling the help desk but I cannot get an a…
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No leadsI also went 3 months with no leads... Previously, I consistantly had 1-2 leads and responded quickly. I have increased budget a little bit but still hardly anything. I even got a couple clients to add reviews. I have talked to a Thu…
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Feedback for Customer Request Form - Seeking Help With AddictionAs a Hypnotist, I seek leads/referrals for clients who identify as having an addiction. It seems the Thumbtack user is provided with prompted options that are limited to just working on an addiction. In the comments, they may indic…
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Is it possible to send leads only to customers willing to ship their items to me?Hi, I'm a Thumbtack Pro with a video transfer service that involves digitizing home video tapes from customers . I've started off covering my local area where customers can drop off their tapes in person and that's worked out fairly…
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Lead replies not being read?Hello! Recently I have had an influx of leads that I have responded to, but the customers have not even read my reply. I am a top pro with a 5 star rating, and I have found many music students on thumbtack, but lately it has gotten …
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Free Leads PromotionHi, The other day I received a push notification and email advertising if I increased my maximum weekly allowance by $XX they'd give up to 6 free leads with the highest increase. I then increased for 6 free leads. Since then have ha… -
No Response from Customer ServiceHello, I have been reaching out to customer service for around a week now with no human response. My profile has been flagged for not meeting community guidelines. I'm not seeing where it's faulty and I havent touched my details sin…
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2023 Top Pro Summit Event: Special Partnership OffersAs part of or first annual Top Pro Summit event, we’ve worked with key partners to provide limited time discounts with several of our partners. Based on our findings, pros who work with our partners see faster response times, more l…
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Request for Payment missingI don't see the Request for Payment tab in my messages to the customer. I was able to get part payment as an advance (it is yet to get to my bank though). But when I try to request for balance payment after job is done, I don't see …
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How Does One Go About Changing Rate/Hr?I can't seem to find the rate edit button in my profile... Please help! Thanks in advance!
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I'm hidden! Portrait Photography (Justin Borja)I have an issue being unable to be seen on the Thumbtack portrait section. It seems like my entire page has been hidden and I can only see myself when it's filtered to "My home, venue, etc." I can share screen shots, on th…
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RefundsRefunds aren’t being honored with thumbtack. When a customer doesn’t respond and when we pay for direct leads. We should be refunded or at least free leads to make up for our loses. This is all pros issue and it’s still not being r…
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Refund policy questionWhat is the refund policy for a lead that never reads/responds to anything? I have a lead that only contacted me. I've messaged him twice and texted him and he hasn't read or responded to anything. What can I do about that?
Resources
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