Thumbtack Resources

The home base for all things Thumbtack.

Discussion List

  • KTV_2022
    I'm swimming with the big fish!!!!
    I have a couple of subjects, hope that's fine. First I am so impressed by the numbers of Pros in our classification - Wedding Officiant. Hundreds of services performed, cost is reasonable, reviews get the idea. Bottom line…
    KTV_2022 31 views 1 comment Most recent by DustiO
  • DustiO
    Browse our marketplace: Partnerships built for impact.
    We’re excited to introduce you to our marketplace of partner tools and services, complete with exclusive offers for Thumbtack pros. We’re launching with a selection of partners, including TurboTax, Jobber, Front Desk and more. These…
    DustiO 120 views 5 comments Most recent by DustiO
  • DustiO
    Thumbtack + Wisetack
    We're excited to chat about one of our partnerships - with Wisetack, a company that allows customers to pay over time - while you get paid in full as soon as the work is complete. Paying over time increases a customer's buying power…
    DustiO 246 views 0 comments Started by DustiO
  • DustiO
    [Advice from Community members] Collecting reviews
    One of our new Community members, @pr660 recently posted this question in the Community about collecting reviews from past clients that were not found through Thumbtack. I thought this would be a great opportunity to put our hive mi…
    DustiO 101 views 13 comments Most recent by DustiO
  • Sean_Smeed
    Help! Thumbtack no longer giving me leads or views!
    Hello! I am trying to figure out what is wrong with my thumbtack account! I have not gotten any leads or views for 2 months, which is very problematic because Thumbtack is a vital part of my teaching business. There was a point wher…
    Sean_Smeed 616 views 6 comments Most recent by Rich_Peirce1
  • Rvpto
    I'm sure it can't just be me, but no "opportunities" lead (ever) for all of 2022 has not even "read" my message to them. I get that I will not be hired 100% of the time, but I don't see a "read' checkmark on…
    Rvpto 905 views 9 comments Most recent by DustiO
  • Pancakesplease
    Suddenly my profile is getting 0 views and 0 leads
    I've gone from getting 400 plus views and multiple leads, to nothing. Opportunities and leads that went to other pros aren't showing up. I have two pro thumbtack accounts, for my Makeup Artistry, and my older account is showing le…
    Pancakesplease 62 views 3 comments Most recent by Pancakesplease
  • DustiO
    Announcing a new integration with Hatch: Send immediate replies.
    We’re excited to introduce Thumbtack’s integration with Hatch, part of our focus on finding new ways to help you streamline your workflow.  With our Hatch integration, you can instantly respond to your Thumbtack leads, send follow u…
    DustiO 217 views 0 comments Started by DustiO
  • Rosemoreira32
    Refund requests with frustrating responses
    Thumbtack guides you to keep your calendar up to date so that you don't pay for leads that you can't attend, however, even though the date is blocked on the calendar, enter leads, you request a refund, say that the requested date is…
    Rosemoreira32 98 views 5 comments Most recent by ThomasdConstruction
  • parvit
    Refund Issue regarding Remote Availability and Skillset
    I continue to have issues getting refunds because some leads only want in person appointments or skills I do not offer. Remote Availability Issue: I was told to enable "remote" on my profile to let clients know I work remo…
    parvit 35 views 0 comments Started by parvit
  • TheDirtyRoof
    Help with leads and opportunities
    Hi! I'm just starting out, and I've had Zero luck ... No one has replied my opportunities messages, nor I have received any direct leads .... I only have 1 review, but I'm starting out, where can I get reviews that are REAL. If th…
    TheDirtyRoof 144 views 3 comments Most recent by Holly_Zendels
  • FullProofEdit
    Thumbtack in Canada?
    Hello Everyone! I am new to Thumbtack! I offer proofreading & editing services via Full Proof Edit. I've looked around for this answer but can't find anything specific so asking here - is Thumbtack available as a service in C…
    FullProofEdit 1.6K views 2 comments Most recent by FullProofEdit
  • TheDirtyRoof
    New User - Questions and Help
    Hi Community! I just started using ThumbTack I've been sending messages to "Opportunity" leads, because I have not gotten any Direct Lead, but If I go to my "Sent" folder, I don't see any Checkmarks, so I assume…
    TheDirtyRoof 299 views 8 comments Most recent by Mage
  • DustiO
    Introducing Front Desk.
    Our pros with Gold or Platinum Pro Rewards status, are part of a select group that can participate in our Pro Partnership Committee. Last rewards period, they told us that answering potential customers quickly — even when you’re on …
    DustiO 135 views 0 comments Started by DustiO
  • MG_1021
    Issues with Refunds
    I recently had 2 requests for refunds denied when my calendar was previously blocked. I have sent messages on the initial denial and have not received any response. As far as I can tell, the leads complied with policy for the cred…
    MG_1021 111 views 8 comments Most recent by DustiO
  • DustiO
    Introducing a new integration: Workiz
    We’re always looking for ways to help you automate your workflows, so you can focus on what you do best. We wanted to make sure you know about Thumbtack’s integration with Workiz. Here's how it works: Thumbtack leads land straight i…
    DustiO 128 views 0 comments Started by DustiO
  • GrampysMagic62
    Stale discounted opportunities !!!
    This past week I have received 4 different emails of 10%-15% discounted opportunities that were expired by at least 2 days. For example, I got one today, Thursday, for an event that occurred on MONDAY !!!!!!!!! I think the AI is b…
    GrampysMagic62 34 views 1 comment Most recent by DustiO
  • pr660
    Can I Post Reviews From Past Students/Clients?
    I have dozens of stellar reviews/testimonials from past students/clients prior to using Thumbtack. Is there a way that I may list them in the "Reviews" section of my profile? This will most certainly be mutually beneficia…
    pr660 120 views 3 comments Most recent by DustiO
  • devin00825
    Lately getting smaller amount of leads
    I build furniture and mount TV’s among many other things on Thumbtack. I used to get a large amount of leads every week and business was great. I maintain a 5.0 rating, top pro status, and keep my profile pretty updated. Over the pa…
    devin00825 54 views 1 comment Most recent by DustiO
  • DustiO
    As a business owner, how do you prefer to do your taxes?
    Let us know what tax software you use (if any), and why. And check out our partnership with TurboTax. Thank you!
    Poll DustiO 72 views 0 comments Started by DustiO
  • LaurenceF
    What's happened to Thumbtack
    Formerly a TopPro on Thumbtack, but I receive hardly any leads at all these days and the few Exact Match leads I do receive can't afford to hire me because their budget's are ridiculously low! Seriously questioning what's happened w…
    LaurenceF 84 views 4 comments Most recent by LaurenceF
  • DustiO
    Partnership with Jobber!
    Last rewards period, our Pro Partnership Committee* shared that partnerships and integrations are essential — and can help pros save time and close more leads.  Last month we announced the launch of our partnership with Jobber. When…
    DustiO 213 views 0 comments Started by DustiO
  • Jeanine
    I'd like to talk about this. I am a notary - as are many others - it is a simple thing for Thumbtack - but I find that I get hired maybe half the time - because THUMBTACK will ENCOURAGE clients to contact MORE THAN ONE PRO. I resp…
    Jeanine 76 views 2 comments Most recent by Chavez
  • A2ZTravelDesign
    Negative review
    Are thumbtack leads able to leave us a negative review if they haven't hired us? I got a lead but don't offer the service that they were looking for. They left me a 1 star review because I dont offer that service. Why are they ab…
    A2ZTravelDesign 212 views 1 comment Most recent by DustiO
  • Lemargriffinfilms
    Thumbtack masterclass
    Thanks so much for being in the zoom today! Please send me an email to with the Subject - Thumbtack Masterclass - Anyone that emails me today will get $25 off the class and also a free 15 minute private z…
    Lemargriffinfilms 83 views 0 comments Started by Lemargriffinfilms
  • OnTheRockies
    Prices not being shown to potential clients
    I set up my prices and the pricing page says prices are live, yet anywhere from 60-75% of my leads show this: When I brought up this bug a year or so ago, I was told my prices are live and everything looked fine. If that's the case,…
    OnTheRockies 28 views 1 comment Most recent by DustiO
  • MenfisCreg
    Issues with refunds
    I've been using Thumbtack for many years and it was great experience. But recently I feel like something changed and the Thumbtack cares about money only. I've submitted refunds for leads which are clearly fall under refund policy. …
    MenfisCreg 1.3K views 17 comments Most recent by Tiffany_Mcwhinnie
  • pnyame_13
    Thumbtack Refund Policies & Customer Service is very disappointing
    I have used TT for years and even though I have had my reservations, the site has been good to me and meets my needs. Recently, Thumbtack has taken turn for the worse in following its own refund policies and responding to inquiries …
    pnyame_13 598 views 6 comments Most recent by alexrez52
  • DustiO
    Group Highlight: Home Pros
    If you're tagged in this post, it means you let us know that you are in a home industry category on Thumbtack. I wanted to personally remind all of you that this group for Home Pros exists and that it is a space for you to network, …
    DustiO 105 views 1 comment Most recent by MJR_Services
  • cakenweights
    Anyway to add voice memos?
    I am about to take a vacation for a week & won't be available for sales calls with leads. I wasn't going to turn off services this time, but wanted to add a more personal touch. I have a video recorded with behind the scenes of …
    cakenweights 71 views 1 comment Most recent by DustiO